Horrible experience. Cox started raising my $60.00 a month bill for unlimited internet. Well they said I went over my limit?? how is that "unlimited" they started charging me $10 bucks for every gig I went over a certain number of gigs. Apparently, I went 6 gigs over in 1 month so there was an additional 60 bucks, basically my bill doubled! I had done nothing different from the prior year I had service with them, that was weird. The next month they said I went 7 gigs over. So, my bill was $130. I called customer service and talked to someone in another country, clearly not named Steve but prob Sarvesh. I got nowhere with that call. Then they shut off my service after only 2 months WTF! I called again to complain and got some rando chick from the Slumdog millionaire club who was not understanding the situation. I literally told her, "Either you are AI that does not understand ROI and customer retention, or you are a really slow human!" she just stuck to the prewritten script and said I can't reverse the charges, I said yes, you CAN! but wont. So, you are willing to lose a lifelong customer for $110.00 dollars. They tried upselling me and wanted more money and I said to go F yourself are you deaf? I said Bye Felicia! I am not paying a dime and to lose my number. Have fun playing with your own COX ! Corporate greed at its finest my friends. read more

I called initially to make sure I did not need an appointment, and Justin helped me. He said he would be there personally to assist me. In entering the store, we were greeted by Justin and immediately assisted. He spent over 1 1/2 hours assisting my 91-year-old client with a cell phone to Cox transition and other questions. AAAAAAAAAAAAAAAAAAAAAAAAAAAAAmazing customer service! This is a forgotten art, and I give Justin the highest recommendation at the Cox Business Office location on College in Oceanside. Leo is his manager, and I hope he reads this, that he has an absolutely amazing, patient, knowledgeable, professional, and friendly fellow named Justin that made our day! Thank you!!! read more

I tell you what, days in the phone with cox and getting nowhere, we finally called the local store. The employee there gave us more info than anyone did over those previous days. He told us our router was old and obsolete and that we could have a new one for no additional charge. We swapped it out, changed our passwords and most of the problems disappeared. He also showed us a program on our phones to show us exactly where our data was spiking, and that was the fix! We had a google glitch that was killing our data. Problem solved! read more

All I needed was some equipment for my recent move. The representative who assisted me was Justin and at first everything seemed to be going fine. However, after declining Justin's sales pitch to combine internet and mobile services, Justin became clearly irritated and disrespectful. I kept insisting I only wanted the equipment I came in for but he kept asking questions about my current provider. He wouldn't move forward with getting the equipment until I answered his questions. Talk about an uncomfortable experience. It was like he was trying to bully information out of me. It was difficult working with him and after he finally gave me my equipment he continued to ask about my current provider! When I asked to work with someone else he said, "You're all done here, you can leave!" What a completely horrible first impression working with this Cox store. Store was clean but the equipment I received wasn't. read more

Cox Store - Dusty equipment - Internet Service Providers Near Me - Oceanside, California

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Extremely rude and condescending kid working here. My bill went up $45 and i went in to see what i could do to lower it and this kid told me he could sign me up for a mobile phone service to lower my bill. This actually increased it over my old rate and i told him theres taxes and fees that he wasnt accounting for to and he just rolled his eyes and told me "it was that or nothing". I decided to leave and one phone call to cox got me my old rate back. Waste of time coming into this store and almost felt scammy trying to get me to sign up for a phone I didnt need. read more

Great experience with Cox customer service Ben in 2221 S El Camino Real Oceanside CA. The representative was knowledgeable, helpful, and resolved my issue efficiently. Highly recommend! read more

Cox store is fine. But customer service online/phone is so horrible I would never ever recommend them. 1.5 hours to cancel services. Unacceptable. read more

Lily and Esperanza were both very friendly and professional. My questions were answered efficiently without the hype of trying to sell me anything. Pricing has increased with everything we purchase, but it is nice to know that you can still drive to a Cox store and speak with a live person. This limits the frustration of the other method of their call center with long wait times and less resolution. Thank you both for your excellent assistance and genuine kindness! Gail K. Oceanside read more

Daniel and Lily were both so helpful! They went above and beyond to get us the services we needed.

Cox cable is a poorly managed service they charge you for equipment but the DVR has been not working for a week they keep saying they are working on it. I want a refund for equipment rentals I would not rent a box if I did not record shows. Looking for a new service after 30 years due to their poor customer service. read more

store is ok, but cable network is horribly unreliable, with frequent outages and packet loss with their gateway. Buyer beware.

Justin did a fantastic job helping me transfer my WiFi after a move. Great customer service!

Clerk was good Store clean and inviting. They would not put a new screen protector because of policy of cox

What would I improve? 1-I would put my info in correctly so I could actually get my service. 2- actually have someone take customer service calls. 3- not say manager is in a meeting- can't talk with you- even after 4 trips to store. 4- when installer arrives and is there 2 hours I expect the internet to work without Cox ads popping up everytime I turn on tv and lately middle of watching a bb game- weird. 5- stop harassing me for payment for non- service. That's what I'd improve. Spent hours on phone trying to reach help only to be told " oh we don't do billing" after I pressed billing option and said upfront my goal. The system is broken and nobody accountable. Only reason I picked it was I live in a 55 plus community where part of service is included in my hoa. Sigh- wonder if anyone any better is the other issue. Tell me- if nobody online or in person can solve issue where do you turn? They want me to pay for no a month I was unable to get installed. read more

Supervisor never called, not shocked. Paper bill shows one amount due April 23 App shows a different amount due, Email from Cox shows yet another amount due I was told by Cox I'd have a $20 credit on my account. (2 $10 credits because 4 times Cox agents lied and it was noted and next agent caught it and issued credit). PLUS I was told by a supervisor early on that my first bill would be waived as a courtesy of Cox for repeated unresolved issues. Which still remain unresolved. I have screenshots of all of this. I keep all conversations with Cox agents saved, because each conversation I'm told something completely different. You need to as well, not that it'd helped much because they repeatedly have issues and give false information. This is the only bad review on my yelp thus far, not shocked, Cox is the pits read more

Hi, I've been a paying cox customer for the last 2 years at my home. I have paid to have 1000 GBPS speeds and have never seen over 600. Isn't that called false advertisement? Charging someone for something and never receiving what was advertised and paid for...? More importantly, I received my monthly bill in the mail yesterday showing my monthly internet charges have changed with a 50% increase per month added to my bill! I spent 1 hour on the phone yesterday with an incompetent representative who was trying to sell me a cell phone plan when all I was calling for was to understand why the HUGE increase and how they are going to rectify it... No resolution there and then I was promised I would get a return phone call from a manager - That was a lie, I did not receive a return phone call. I called again this morning to re-explain my situation, I get put on hold again and transferred to a new representative only to explain again my situation after being transferred to a "supervisor." the supervisor put me on hold for 20 mins and then disconnected the phone line! WHAT A JOKE AND HUGE WASTE OF MY TIME, YOU LOST ME AS A CUSTOMER FOR LIFE AND WILL BE SURE TO SHARE THIS EXPERIENCE WITH FRIENDS AND FAMILY So I called back AGAIN, demanded I speak to a high level representative that isn't going to try and upsell me on anything rather just explain the why and rectify my situation as I never agreed to any changes or upcharges for the equipment and services I use. As a CA resident I have every right to either accept or deny ANY changes to billing. I was able to get supervisor Jessica employee# 37449 on the line who stated she is the highest level of management I can talk to. She was unable and unwilling to help with my billing, stating she could not do anything. I never agreed to a 50% rate increase nor was it presented to me before COX cable decided they were going to tack it on to my bill. The only offer manager Jessica had was to slow my internet speeds down and go to a cheaper plan. Unacceptable, my internet speeds have NEVER been close to what I have been paying for, other providers offer the same speed and services for the same price I have been paying Cox. I will not be paying any additional charges above and beyond what I have been paying Cox as I never was presented with the charges and never agreed to them. I am switching providers and letting Cox Cable know if I am billed for ANYTHING in excess of what I was paying I will be filing a fraudulent charge back through my CC company and serving Cox cable in small claims court. read more

A few days back, I went in for help to upload an application. Both Brandon and Angel provided quick and thorough service. I have consistently had quality service at this location, so I am floored why the ratings are so low. Very pleased customer so far in this store. read more

Cox is a joke, way overpriced Internet and cable. I had numerous issues with my new internet over this last week had to go into this cox store 2x, no resolution, and Joseph the supervisor is extremely rude!!! read more

This review isn't necessarily for the store but for Cox overall. First I was told the extra charge on my bill was coming from the rental charge for my upgraded WiFi modem (although the day I got it I was told there would be no charge because it was only an upgrade) after some back and forth I was told the extra charge was for "string ray karaoke" which we never signed up for. A couple months back they took our $100 down payment and used it towards a bill that they had also messed up. I had one person telling me I was right about my bill being at 0 and that she would look further into it while another person was saying my bill wasn't paid. Long story short cox is shit and they add random things monthly to raise your bill little by little every month. UPDATE: Kevin some how found more refunds once again they take your money and give shitty service read more

Cox Store - Conversation with cox - Internet Service Providers Near Me - Oceanside, California

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Terrible customer service, charged me for my neighbors internet and then left me on hold for over an hour until customer service calling hours were over when I tried to fix it so I couldn't call back after. Hung up on me the next day when I tried to call back, then when I finally got someone responsive they told me it would be a week before they could fix my internet. Hours of my life that I'll never get back. I ended up going with AT&T and they were half the price and had excellent customer service. I would avoid Cox like the plague if I were you. read more

Sad I even have to give it a one star rating.. let me start off by saying I do not have Cox.. my roommate did for a long time but has recently died leaving me in charge of everything. I called the store and spoke to the most insensitive woman I have ever come across.. I asked her how I can return this equipment as I am not on the account and he has passed away (I don't watch tv). She had the nerve to ask me if he canceled his service before he died. Like WHAT!? This shit was not planned! Death is not planned. I'm so glad I don't have to deal with these shitty customer service reps. Jessica should NOT be working with the public. read more

I despise this company so much. We all pay so much for internet services only to have them over charge you when you supposedly go over your data. This is just robbing all of us blind. read more

Bad customer service at this location. Employees try to send all customers to the Kiosk now. The cable is so overpriced the internet is always going out at night. The Cable Quality & service isn't worth the price you pay. Also it's impossible to find parking infront of their store because so many people are bringing their equipment back. read more

It is so frustrating dealing with Cox. I tried four times today to get my bill lowered. They sent me to the loss avoidance group who will happily badger you until you cry uncle. I gave up after two horrible calls with the two rudest reps ever. Ended up taking care of business with a text. My hair is still on fire. read more

anytime I change location they always turn it off but never activate it at the new location And when I try calling them to help they always hang up read more

Today's experience was a great one... Compare to last week. Thank you Ron for a seamless transaction. ------------------------ Last week a total 1 star would be given I have emailed the "Manager Jorge and his Supervisor Juan. In my email, I gave them the option. To decline a reply, left my number, Frankly, it is sad they didn't reach out. But I gave , them the options Being said the way I was treated with Jorge was not a good one. Not sure if he was just having a bad day or just didn't like me. Just know if you deal with Jorge prepare for a mentally draining transaction and to be be accused of fraud! Suppose anyone from Cox would like to discuss. Jorge and Juan have my email and number. read more

Those who work in this Cox store are very shady and change items in my account without asking me. They were very unhelpful and very unprofeasional. I came in to reduce my bill and they changed my previous monthly bill to a higher amount. I will never walk into a Cox store again. read more

This store made returning equipment quick and easy. Staff was friendly and attentive. Thank you!

Bad customer service. Took forever to get someone to assist me with my issue and their hours are ridiculous especially for Saturdays.

If I could give zero stars I would..... if your from base don't go here..... The WiFi goes out pretty often. It is fast but if you need help with it no one helps you. The people on the cox ap to speak to are the most unhelpful. They ignore your messages. They argue with you and don't listen to what you are asking.... The store employees blame the phone employees on the poor service. But they're just as bad. They argue with you and excuse the poor service and blame only the phone people and explain that they're not going to fix the customer service AND THAT IT ISNT A PROBLEM BECAUSE SO MANY MARINES COME TO THIS STORE AND THEHRE CONSTANTLY FLOWING. Im taking my money else where and hope you do as well if you've read this far. read more

I literally drove a 45 minute drive in 38 minutes to get here to just simply pick up my modem (because for some reason I had drive from San Diego all the way to this location to get it??) I pulled up and tried to walk in, and I was turned away. I looked at the time and saw it just as it turned from 5:58PM to 5:59PM. So the store technically wasn't even closed. I'm livid that all I wanted to do was to simply pick up my modem, but no this tall white dude had to be a prick. read more

COX has the worst service and the worst customer service! Now I have to pay $75 for COX to come out and fix their own broken equipment!! read more

I needed to return my cable boxes as we are moving. They sent the wrong boxes (too small) so I had to drop off. I got there and there was a long line. They were managing people with 6' spacing, masks and communicating to all customers. I had boxes and team member politely grabbed boxes and took them inside so I wouldn't have to stand out there in line holding them. She later came outside and offered bottled water to all of us! They were super organized. One in one out. All in great spirits and great service. I wish I had name of the team members. It was noon on 5/1/20. Young Hispanic lady was awesome. Gentleman that took care of my transaction operator #29630 ( I hope that gets him and her any positive feedback as it's deserved!) Any time I have had to return cable box or go to cable office at other company, it's a grind and this was short and sweet! Thanks read more

Worst customer service ever. I'm not sure how many people would read this but I've had nothing but horrible experiences. After dealing with customer service I've the phone for a few days and hours on the line, my mom decided to go into the store. She found herself with a Hispanic young man who she asked if he spoke Spanish. As he did, mom continued to explain the problem we were having. Mom asked what a charge was on the bill and the guys very ruthlessly said "what? You don't speak English? You don't know what it says? You should know English" at that mom proceeded to try and explain the problem and he continued to be rude to mom. This person should not be that way. It saddens me that people Are still mean to older people who don't speak English fluently. Horrible horrible person. I forgot his name but I will go back to get it and post it. I want to cancel my contract with Cox. read more

Worst customer service I have ever received as I was walking up to the door they were locking the door before 6 o'clock for me to turn in my modem worst customer service I have ever had never again read more

The automated phone service directs you to leave a voicemail for a Cox Service employee to return the call, but the mailbox is full and will not accept more messages. The one time an employee did answer, I was put on hold with no explanation as to why. Then I was transferred to the wrong service assistant who transferred me again to a different billing department assistant. The billing department assistant said he would transfer me to an account director and I asked to give my number incase the call is dropped (three attempts had been made to correct my bill via phone calls at this point). The billing department assistant reassured the call would not drop and everything would be fixed shortly. The call dropped. This is very frustrating and time consuming. For having a name like "Cox Communications" they lack communication. It is particularly frustrating when an internet bill is doubled with no explanation and no support to provide information on the matter. This post is primarily focused towards Cox Communication as a whole, but the store itself is not great either. read more

If you want to spend your entire day trying to get one issue resolved to just be transferred from agent to another and still not have it fixed. Cox is the place to waste your time and patience! read more

Had to come exchange our cable box because it stopped working. Tried to handle it over the phone but cox instructed me to exchange it at our local cox solutions store. Over all the experience in the store was pleasant. I will say everyone looked as if they were dead inside and hated their jobs/lives. That being said, I was helped fairly quickly and was able to exchange the box with no issue. The issue I had was getting a "new" aka refurbished box that didn't even work when I got home to plug it in. We then had to schedule a technician to come and adjust the box, and possibly be CHARGED if the box wasn't the issue and more or less user error. In the end he technician had to be replace the box again. Dear cox, stop being lazy and refurbishing boxes without checking if they work or not!!!! Stop charging stupid fees to get more money. If you care about your customers you wouldn't try to scam them out of their paychecks. Dumb read more

Very short wait Employees were efficient and worked quickly I was in and out in a timely manner very little explanation was needed for my visit in order to get my tasks done. read more

Zero stars. I was a new customer and signed up for internet. I spent hours on the phone being bumped from department to department. I was hung up on. I went to the store and spoke with the manager to get help. 1. Store manager couldn't care less about the customer. 2. I was told that the previous home owner had ATT. If I wanted to use Cox I had to pay for PRO install. This is after the sale rep waived that fee. 3. The only thing that the store manager did promptly was to cancel my account. I told him that if this is how Cox treats their customers. I would rather not continue. Cox is not the only choice out there. Start with delivering good service. read more