Jolena Thouchalanh Provided personal, professional and very effective responsive service to me, a…read more92 year old, when online resources failed. Give her a day off. she works at the Black Mountain Rd Spectrum store Allen Rachel Rancho Bernardo

Disgusting service. Visited this location twice, and both times faced complete incompetence wrapped…read morein fake, polite smiles. Staff says all the right words like "hello," "thank you," and "have a good day," but does absolutely nothing to actually help resolve the issue. It feels less like customer service and more like polite mockery. Smiling straight to your face while failing to provide basic assistance is unacceptable. Extremely disappointed.

Royan was a champ for helping us out about a week ago. We wanted to switch over to Spectrum Mobile…read morefrom T-Mobile because of the great prices so we headed to our local Spectrum at about 1pm. We planned on adding 3 lines and also wanted to upgrade a phone. Unfortunately, we had a 3 hour sidequest because T-Mobile was a nightmare to leave. We needed a TMobile transfer pin so we were told to contact them by phone. The TMobile phone customer service said we needed to go in store. When we got to the store, they said we needed to call customer service. ANYWAY, we finally got the pin we needed and headed back to Spectrum at about 4pm. The Spectrum guys were swamped because they were short-staffed by two guys. This also happened to be a day where they had a few complicated customer service issues to deal with prior to helping us again. So, when Royan began helping us with our final transitions, we of course, were no exception to complicated issues. One of our phones was so ancient that it wouldn't adhere to simple transfer protocols (ESim activation). We ended up upgrading that phone and succesfully porting everything over. Royan also had to upgrade another phone and then activate the other two lines. All told, we didn't leave the store until 30 minutes PAST CLOSING. The entire time, Royan was upbeat while also being apologetic for all the issues. He remained patient and dilligent throughout the process and he finally got us everything we requested. While it wasn't an ideal amount of time to spend in the store, the experience was well-done because he worked until everything was completed and IT WAS DONE RIGHT. I had no issues with the lines, data transfers or the billing. Special props to Royan because he worked from open to way past closing and he did it with a great attitude the entire time. I know Spectrum customer service can get a bad rap for the extended wait times and slow service but please remember to factor in difficulty and quality of service received. Thanks Spectrum Carmel Mountain!

Just received my spectrum fiber internet service in san diego. I texted a local spectrum agent (my…read morecomplex had their promotional materials around), and setup was straightforward, their app runs well too. (some part of setup requires financial info given verbally over the phone, they could not set it up by app only.) The best part was the servicer who came to setup my internet. He cam early before my 9am timeslot, was courteous throughout, and even upgraded the old coaxial cable that came with my apartment complex. (from RG59 to RG6 -which he explained that results in less dropouts. (I'm on the third floor which is a distance from the actual 'optic fiber' part of the connection.) Will give an update soon, so far its very smooth, with 550mbps down and 30mbps up on speedtest.net.

I honestly had a crazy morning and was stressed out because my router had died and I was supposed…read moreto be working from home. The wait was quick and Christina was able to help me get everything resolved. She also helped me upgrade so my internet would be faster/more efficient for work. Thank you, Christina!

Absolutely terrible service. When they're trying to sell you something, they're very helpful. But…read morewhen it comes time to return the equipment, or cancel service, it is awful. When I was at the store, there were 30 people waiting to see a representative. I walked out after 45 minutes. They actually make you conduct a survey before you cancel your connection and if you refuse to do the survey, they will not cancel the connection. They claim. I cannot say enough bad things about Spectrum. Thank God for AT&T.

I've had spectrum for many years due to the consolidation with time warmer and no other options for…read moreinternet in my condo complex. I've had so many issues with service stability and their provided equipment that many years ago I purchased my own cable modem. One day I received a flyer that google fiber was now available for my unit. I called spectrum and it hey said they could match the service quality but their rate was higher ... and I would have to use their equipment. I gave them a chance but they could not activate their equipment for FOUR hours. Eventually it activated but I got no internet. They then started to blame my top of the line nighthawk router that was working JUST FINE along with my modem before they activated their modem. This is how they left it KNOWING I needed internet to work the next day. I asked them to hook up my old modem that was working fine before, but they said it was "incompatible" with their service. I plugged in my old modem and BOOM everything worked again. Tired with their incompetence, I called Gfiber and they had me hooked up the SAME DAY and it only took 30 minutes for SYMMETRICAL 1 GB SERVICE FOR LESS than spectrum. You would think my problems with spectrum would stop there, but it didn't. They even made disconnecting their service especially difficult, attempting to pass the blame on to me for "expectations". It told them my only expectation was working internet since it had been working just fine for years before. Can they seriously blame me for leaving after giving them FOUR HOURS to resolve then leaving me with ZERO SERVICE? And they're charging me a "rental fee" for equipment that's not even activated? I don't think I would be so bitter if it weren't for the repeated attempts by every person I talked to to blame me ("equipment", "expectations") ... they use the same words so I think they're trained to blame the customer. I still have the streaming premium apps but I'm going to shop around to find a better combined rate for the apps I use.

Have 1 person quickly receive returned equipment. Waiting over an hour while you upsell everyone in…read moreline is the highest level of disrespect. This is why people leave bad reviews.

Wow, I'm sympathetic to these reviews, however it has been far different than my experience. I have…read moreused multiple providers for internet in the past - AT&T and cable and by far Ting has been the best, no question. Very easy and smooth process to get installed, and the service has been rock solid, with only 1 very brief outage in 6 years of service. The speeds both up and down have been reliably gigabit and now 2 gigabit, which is hugely important for my needs. Honestly, my Spectrum internet service was pretty good comparatively overall, esp. service has been far better than any other cable company, but it costs a little more, went down a few times more and most importantly has much slower upload speeds, which is what ultimately motivated me to switch when I read that Culver City had finished their fiber network backbone. If you are in Culver City, seriously give Ting a consideration. They have been superb.

Do not risk your internet access with Ting, they are not ready. (Thanks to their local partners)…read more I was really looking forward to having Ting with 2 Gbps fiber synchronous internet speed (Carlsbad, CA). Unfortunately, Ting relies on local partners (local companies) to complete the installation. The fiber conduit was installed from the street to an outside grey box, this was done on time, however more than 10 feet of the conduit is exposed (other reviews talk about this, so it truly is malpractice). A week later, the fiber optic was installed from the grey box outside my home to the modem inside my home. After this, I waited 3 weeks for a local partner to run the fiber optic from the street thru the conduit. I called Ting 3 times, contacted Ting support chat another 3 times and nothing. Ting staff is very professional but they are unable to obtain a firm date from local partners to complete installation. The poor installation of the conduit and the lack of capacity to complete installation, shows a serious dependency on terrible/unprofessional local partners. This is affecting Ting's brand, value proposition and most likely Ting's internet reliability in case of internet downtimes. I have decided to cancel this service.

Justin was amazing. Extremely knowledgeable and helpful during roadblocks I couldn't have gotten…read morethrough on my own. Thanks for making getting my prepaid line transferred to my new phone so easy.

Rude employees that got easily agitated for no reason. Lack of employees led to a 45 minute wait. I…read moredidn't even get acknowledged by an employee for the first 10 minutes I was there. They knew I had no choice but to wait there.

We contacted Simply Wired to troubleshoot our landline phone and improve internet access throughout…read moreour home. Brian came to meet with us, look at the house and property layout, and suggest various options. Recognizing and appreciating the home's age and historical significance, he proceeded to provide recommendations that would avoid or minimize drilling into the concrete walls and hard wood floors as well as keep the wiring out of sight. The Simply Wired team was amazing! They first focused on troubleshooting the phone landline and ports and found various fixes that needed to be made including up on the roof at the entry point of the phone service line. Once all the phones were working, his team proceeded to crawl into spaces in the basement and attic to route wiring throughout the home, which was a difficult and dirty task on a hot day. They successfully installed a router and multiple access points and drops and made adjusts as needed based on signal strength and reliability. The Simply Wired team was professional, responsive, thorough, and clean throughout the entire job. We have worked with other contractors over the years in various fields where the service and quality were lacking, but working with Brian and Ramon was an absolute delight, and I highly recommend Simply Wired.

Brian and his assistant did a fantastic job of retrofitting my house with more network drops! I had…read moreexceptionally high requirements for the 10 drops I needed in my house. I spec'd out datacenter grade CAT6A and associated components. Brian's work is very high quality and he was very flexible and always listened to exactly what I wanted. And trust me, I was VERY specific, as I'm an IT Pro/Blogger. I'm VERY hard to please, and I was very happy with the work. I wanted my wiring closet to look like a work of art, and it does! While I connected and labeled the patch cables myself, his home run keystone runs were exceptionally tidy. I would hire him in a second for any future drops.

Home AV-TV is a responsible professional company from day one to installation . And excellent…read morecustomer service From office staff to owner Russ to BRIAN who installed our new TV. Thorough explanation of what we needed Fantastic company. Can't speak highly enough And our family room left as if no one had been here removing old audio visual equipment. Excellent explanation of surround sound Call Russ. You won't be disappointed. And again Brian our installer great

Had a new remote programmed. Anthony was super helpful and patient with all my questions. I…read moreprobably drove him a little crazy. Later that evening when the Thursday night football game came up on Prime the system froze up. Since I had Anthony's mobile number, I called him between 6or 7PM. He didn't answer so I left a voice message. Within 10 minutes he called me back and instructed me how to reset the remote and I was able to watch the rest of the game. Most employees turn off their phones after 5 and don't want to help or be bothered by customers after hours. Not the case with Anthony because he cared and represented his company as if it was his own. That kind of service is rare in today's world! I would highly recommend Home AV TV to anyone. I have used this company on 3 different occasions and each time they have gone above and beyond. Thank you to Russ and his team, including Anthony, for their excellent service.

I work for a local staffing agency in San Diego, Go-Staff Inc. in the Clairemont/Kearny Mesa (So…read more California) area. Our company has worked with Ztelco for multiple years. I've had the pleasure of interacting with this company for the past 2 years. The Ztelco crew that handles Go-Staff's account...Adam V, Ese S, & Fernando are a great team to have, hands down. The team has always been professional, supportive, diligent in the task at hand and the follow up is always appreciated. It is easy to ask for help; email, a phone call, or even a message in Slack. Ztelco is always available and always willing to help. THANK YOU!

The service was just okay and over priced. I started with a different provided and am having one…read moreheck of a time trying to cancel my service with these people. I cancel and then kept getting charged for months. shop around you can find better.

John did an amazing job from start to finish. Previously, we had spotty coverage throughout the…read morehouse, with our network running slow and taking a long time to load in certain areas of our home. John proposed a plan to maximize our setup--from equipment selection and placement to installation and reconfiguration of our devices. The result is complete coverage throughout our home, even extending out into the park across the street. The setup has supported simultaneous video conference calls in combination with TV streaming and gaming without issue. Highly recommend RSF Networks for home network installation and optimization.

With Covid, I have been working from home full time with many video calls, so having reliable…read moreinternet has been huge! We have had our service since March, and could not be happier. RSF Networks was so helpful, and cleaned up the disaster of cables we have had for many years. Definitely would recommend!