**Take pictures before service.** I brought my car in for a passenger airbag recall at Coyle Chevrolet GMC. When I got it back, the dashboard was scratched--badly. **Edit 1/12/26:** Be aware and use caution with your vehicle here. When I pointed out the damage, the service manager brushed it off, saying, "It's a 22‑year‑old car, what do you expect?" Age has nothing to do with it. If someone works slowly, carefully, and uses basic precautions like tape or a towel, the damage never happens. I've worked on show motorcycles -- you layer tape, you take precautions, you don't scratch anything. When I told him age wasn't the issue, he got pissed and **slammed my car door as hard as he could**. I yelled at him not to slam my door, and that's when he **got in my face yelling**, telling me to get in my car and leave. I got in my car, but I didn't leave -- I just sat there for a moment. He then came back to talk again. I opened my door, and he **leaned on my door while talking**. Anyone who's ever replaced door pins or hinges knows you don't lean on old doors. That alone shows they're not meticulous and don't treat customers' vehicles with care. The scratch on my dash is shaped like a "V"--clear as day. I wish I had someone recording the whole thing. And their "fix"? They rubbed some plastic shine/oil on it. That's not how you fix scratches. This isn't clear coat -- it needs to be professionally sanded, filled, and repaired. If the job had been done carefully in the first place, I wouldn't have a damaged dash over a simple recall airbag replacement. If you care about your vehicle, take photos before you hand it over. And if it's older, expect them to treat it like it's disposable. read more

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My sales person was Brady Ramsey . He was very knowledgeable about every car that I looked at . He was polite and said experience was great. Financing went smoothly . It only took about 3 hours from start to finish ! I've never bought a car that didn't take all day . My only complaint is I had to go look for salesperson . No One approached me read more

I have been going to Coyle for service since 2016. Historically have loved the group and service experiences have been positive. I have even written posi public review. The last two visits have been significantly different. On this last visit, after telling them I needed rear shocks, I was charged $150 inspection fee to determine it needed rear shocks. Inspection also recommended front shocks and front brakes. When told I had no problems in front, technician admitted I had plenty of brake surface on front and that shock recommendation was just because might want to do front and back at same time even though front did not need replacement. Inspection fee was apparently paid so they could make frivolous and false recommendations for unnecessary work and run the bill up. Do what's right for customer and you will be plenty busy. read more

We bought a used truck with 55,000 miles on 2-22-2025 from Coyle. Before I even had to put more gas in it, the transmission started making a whining noise on 2-28-2025. Less than one week later and less than 300 miles driven. The estimate is over $5000. The truck had been serviced there before it was traded in. The question is, did they know about this condition? Their trade in mechanical inspection stated the oil life remaining was 100% (it is actually 39%) the inspection also stated that the transfer case passed inspection. The truck is 2wd, it doesn't have a transfer case!!!!!!! I don't believe they even looked at my truck. BUYER BEWARE I would not recommend buying from this dealership. It's not like I bought a clunker. They never even offered a repair. Actually, they never offered anything. read more

I've been to the service dept SEVERAL times due to an electrical issue, oil changes and again today for both. Don't know her name but it's the shorter female in the service dept. I've heard her be rude and snarky to others people so I've avoided her until today as she was the only one available. She went out to get the info they need and I noticed she left my key in the car. Btw, the bay was full so my vehicle was parked outside. I went to grab the key and she said leave it. I said I don't feel comfortable leaving the key in my car where anyone can walk up and take it!! She got an attitude about it and said just leave it, as we were walking back in she said it will be fine. I said until it not and gets stolen. When we walked back in she made a comment about nothing has ever happened and I said in this day and age I still think it's a bad idea to leave people's key in a car sitting outside for anyone to walk up and she looked at another employee and started laughing!! I'm glad she thinks it's funny cars are left outside with keys in them for anyone to walk up and take!! I've honestly never seen such a rude person in a service dept!! I should have kept with my usual avoidance of dealing with her!!! I don't see how anyone still has a job that has such a rude attitude like they are better than everyone else!! Well I guess I do, I've worked in customer service based jobs and it's always the customers fault (that's what they tell management) and no one wants to work these days so they keep them!! From all the times I've seen her speak rudely and down to other customers others have had to say something!!! I'd recommend checking in with anyone else unless you enjoy being spoken to rudely, condescending and talked down to!!! She's obviously so comfortable with talking to people this way that she can laugh in their face about it which makes it even more disgusting!!! read more

One thing Nathan kahle told me was nothing is for certain in the car business. This was told to me after my car had been sitting in their service bay for 5 days without being looked at. I was still waiting on the diagnostic. And it was going to be longer if they had to order parts. The funny thing is I had only talked to Nathan once and it was the Saturday before my car was towed into their shop. He seemed very helpful on the phone until the car was actually brought in on that Monday. I had called and left several messages but he never called me back from that point on. I had even called once and waited on hold to be transferred to his voicemail. I work a regular job like most people so I was unable to go into the shop especially since I didn't have a mode of transportation. So I asked my father to check in with him since I was unable at the time. Nathan did not fail to give my father the same treatment being just as aloof as he was with me without giving us a timeframe of when the car would be worked on. It wasn't until day 4 of my car sitting there collecting dust that he decided to tell my father that they were understaffed and were still unable to look at my car to tell me what was wrong with it. Waiting four days to tell a paying customer you are under staffed is poor customer service. At this point it was turning into a week without a vehicle and still didn't know what to do since I was waiting on coyle to tell us what was going on. Again Nathan still didn't contact me even though my name is on the financing for the vehicle. I finally got a hold of him on day 5 and it was by accident. I had called to speak with the service manager Bob Hunt when Nathan picked up the phone. It was my chance to finally ask him about a time frame and ask him why he wasn't returning my calls. Nathan told me that the reason he wasn't returning my calls is my father asked him to only deal with him moving forward and he was only honoring his wishes. First off again if he didn't realize this the car is under my name. My father was only contacting them since I was unable to at the time. But it wasn't my father's vehicle trying to be serviced. And again like clockwork he told me that he couldn't give me a timeframe. There were currently 5-6 people working in the service department and apparently every vehicle being worked on needed engine replacements including four trucks on the rack waiting to be worked on. And there was currently 1 vehicle ahead of mine to have diagnostic run on it. And that vehicle that was in front of mine was sitting in the service bay since 2-22. How this is acceptable is beyond me. I understand being short staffed but avoiding your customers on when their vehicle is going to be serviced only makes an issue worse. I wasn't demanding my car be worked on immediately I was asking for a time frame which didn't seem like a lot to me. So needless to say we towed my car to Montgomery Chevrolet on Preston highway on Saturday and Morgan told us it would be Monday or Tuesday before my car would have a diagnostic run on it. She has been keeping in touch with us since we made the first call into their service department. It's amazing what an efficiently ran company can do for you since there was my time frame. Even though I was told by Nathan Kahle that that there was nothing certain in the car industry. Well I guess he was wrong since Morgan is fairly certain that this issue can be looked at fairly quickly. Buying a car at coyle Chevy was the easiest part and J.P. Hermann was a great sales person. He even tried to help me with what he could when the service department was dropping the ball. I would never ever recommend getting your car serviced at coyle Chevy in Clarksville Indiana. read more

Coyle Chevrolet GMC - Car Dealers Near Me - Clarksville, Indiana

We bought a Chevy Trax from them a couple of years ago. The air conditioner quit blowing air out of the vents. When I talked to a lady at the service desk, she told me I did not purchase the vehicle from them. I told her yes, we did, and she said I can't find it on computer she kept insisting I didn't buy it from them. I Told her Well I guess I dreamed it all. Eventually they found it, but the point is I don't like for someone to assume that I'm telling a lie when they don't know what the facts may be. They fixed the problem apparently it was a loose wire we took the car home, and the back hatch door would not open, and a light came on saying it was open. I believe they accidentally disconnected something when they were looking for the loose wire. So, my wife called and spoke with someone in the service department, and he told my wife to bring the vehicle in and they would look at the car. We go up there and as soon as I walk in and tell them what I'm there for they become rude, and I was told to speak to the rude lady I spoke with the first time. I told her what I was there for, and my wife called earlier and she was told to bring the car in. She told me I don't know anything about it, so I told her what was going on with the vehicle and instantly she told me they had nothing to do with the hatch door they looked at the wires in the box. I tried to explain to her that the hatch was controlled by the electrical system in the car, but she kept talking over me and being very disrespectful. I ask her if I had to pay the diagnostic fee, and she said yes if Coyle wasn't responsible for the door but if it was something they did they would pay for it. Her attitude was very rude, and she acted as if I was wrong, so I just walked out. How can I trust a car lot that has employees act so rude? I will NEVER buy a vehicle from Coyle again you can count on that. Everyone in that service department is rude if you don't like your job find another one don't take it out on the customer. read more

I brought my 21 Silverado 2500 in a few months ago with torque converter vibrations. I dealt with Nathan K. They drove it for over a week at speeds exceeding 80 mph on multiple occasions according to my Chevrolet app, burnt half a tank of gas, and then told me they could not replicate the issue, though it happens every day for me. I brought it back last Tuesday because it is now more frequent and is beginning to shutter. I didn't hear a word from anyone so I went in yesterday to check on it and he said again that they could not replicate. There is literally no communication. There is no concern for the customer's time. And the issue is not resolved. This is why dealers have such a horrible reputation. The guy I spoke to in the middle desk at Service was noticeably grumpy and clearly irritated that I was there. read more

great place to get your new car. professional service, best deals and all your question answered. Michael did a great job helping me with getting the new car. Thanks read more

I spend a lot of time in and out of various dealerships, service centers and autoparts stores and these guys were not only helpful and friendly but gave me exactly what I needed, when I needed it. I am especially impressed by all the staff at Coyle... courteous, frindly, informative... all the things you look for when at a dealership. Buying a car here is about the same at any other "Big Box" dealership, but overall I'd say the experience is relatively painless. Shout out to the Sales staff for listening... It's nice when you walk away feeling like your needs are met. Also, cool tumblers are a huge fav of mine! Another Shout out to the Service Center. Those guys bend over backwards to make sure you're getting what you need instead of what they think you should buy. Always come away feeling like part of the gang... Thanks to all the service technicians and staff that take the time to really work on what you want them to! read more

Coyle Chevrolet GMC - That feeling you get when your about to own that "New Car Smell!" - Car Dealers Near Me - Clarksville, Indiana

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This is the worst car service experience I have had. I arrived at appointment time and it still took 30 minutes to drop off. Upon arrival, there were signs posted about all customers must wear face coverings, but not a single employee inside had a face covering. I was instructed to pull my car inside the shop. From there my keys were tanken an minimalist information. I asked the man if masks were worn inside the cars. He informed me that they did. I was left waiting out by my car. During that time I saw 2 service works inside cars without maks on. I then went back inside to ask if any more information was needed. Three hours after my appointment time when it was only scheduled for 2 hours, I called the dealership back for an update. It took 3 phone calls to actually get a hold of a person instead of a voicemail. From there I was informes they didnt have my car, transfered to another person who then said it might be there and then was put on hold for 20 minutes. A person connected again and said it was not done but couldnt give me an eta. After 25 minutes on hold the phone disconnected. I drive down to the dealship and speak to the service manager. He was not wearing a mask either. I explain my problems and after talking to him, my car was magically done. I'm suspicious that the service was then rushed and not completely correctly. When asked about workers in cars with masks, he did not deny it but offered to disinfectant my vehicle. That process took an additional 20 minutes. Overall, the service here is not what I expected from the dealership on a recall that is mandatory to correct. This is also not the level of safety percautions that I expect from a business during Covid 19. I am disappointed in my experience. read more

Called Monday morning to have the thermostat replaced replaced on my 2017 LaCross. first appt I could get was 3:00 pm Tuesday. left my cay at 3 and at 6 they called to tell me that indeed my thermostat needed to be replaced. said 7 hours labor required to replace thermostat and flush/fill radiator ( which I had not asked for), -total cost $1150. I told them to proceed with thermostat replacement, but skip flush and fill. New price $950. I then called Thursday morn to see when job would be finished, Was told thermostat had to be ordered, Friday installation. I then called a couple of area garages Wednesday morning and was told it was a 4 hour job, cost $700. Radiator flush and fill, if desired, $100 more. Total cost 800 vs 1150 for Coyle. Thermostat readily available and job could be completed Thursday. Picked up car from Coyle, paying them $110 for writing up an estimate. read more

horrible experience. if i call them i get a robot that does not understand. asks me enter first 3 digits of last name then i get message directory is empty. they have not sent information to BMV so i cannot get a license plate. read more

I had agreed on purchasing a Isuzu NPR from David (Tex) on January 10th 2025 @ 11:32am. He had told me that the truck was looked at by their shop and there was a missing fuel cap which they believe cause some issues but assured me it was fixed. After running thru numbers and them hitting my credit I was ready to purchase the vehicle. I then was told that there was a transportation logistics issue and it would be about another week until I received the vehicle. After a couple weeks I reached back out to Shannon and she was going to look into it and get back with me as they were awaiting on transportation as I live almost 6 hrs away. Another couple weeks go by and I called and spoke to a manager who now tells me that the vehicle was on its way to me and now has a "small" issue. So long story short it was on its way and has a major head issue and is back in the shop. I don't appreciate being lied to. I am a business owner and I really think they were trying to pass a pile of junk off to someone. Now I have no truck and a ding on my credit with no communication. Nice job Coyle! Your reviews speak for themselves. read more

They basically don't care about your issue(s). Real attitudes. Took care in to check engine light the attendant basically said bring it in next day. I said sure can I make an appointment he replied no just bring it in and wait until we can get to it. With that he just leaned back in his chair put his hands behind his head and said "you have a problem". Took it to another dealership was seen right away. They stated I could drive my car and got me in the next to resolve the issue. Coyle lost a customer that would love to work with them because we're local. read more

I had a Terrible experience; I feel as thought the dealership was not honest and upfront with me while I was buying a vehicle. I bought an extended $3000 warranty. It specifies I need to change oil every 3,000 miles while the car manufacture recommends every 10,000 miles for an oil change. It also only covers $3000 engines coasts. The dealership didn't disclose these things. I feel as though they shouldn't offer these. I feel like I was taken advantage of. read more

After a long year shopping everywhere from etown to Cincinnati, we finally brought home the perfect Vehicle for us from Coyle! To be perfectly honest, most of our experiences during our search were not enjoyable ones, what with the current market with greedy dealers sprinkled on top. We had the pleasure of bumping in to Tex on the lot and he made our process wonderful! Not only did he sell us a great car under NADA value, but they put 4 brand new tires of our choice (we are particular about tires) on our vehicle. During waiting periods for things like paperwork, we chit chatted with Tex and the rest of the team and everyone was so pleasant to work with. A lot of dealerships left a sour taste in my mouth the past couple of months, and coyle was not one of them. Thanks Tex!!! read more

My truck kept cutting off due to a recall. The low tire pressure sensor kept going off and the doors won't lock with key . Juan who was the service manager quoted me 1400.00. He kept my truck for 3 weeks not calling me back after numerous attempts to find out status. I go pick up truck and keys weren't programmed. He put a note on bottom of invoice stating I can bring it back since I already paid, I needed my truck. I take it back and for two weeks they kept it and did not fix or program the key which was 400.00 of the 1400 and the sensors light still comes on. I was told there was nothing they could do as Juan was no longer there. Joe the manager at that time said there was nothing they could do. This place is wicked. read more

My son dropped his vehicle off at 10am for a scheduled appointment to get a recall fixed. He called numerous times and left messages with no answer or return call. He instructed them not to fix anything other than what's covered under the recall. Finally the next day around 4pm he went to the shop because no one would answer. They tried to charge him after he told them not to fix anything other than what was covered under the recall. I wouldn't recommend anyone taking their car here. read more

Wish 0 stars was an option, my truck broke down 2 hours away from home when it got towed I ask what am I to do to get home, they were very unhelpful because I was 19 and they told me young to give a rental to, but not to young to try to sell a car to. The manager said "it's not my problem about having me stranded there 2 hours away from home with a dead phone and no car never buy a car or service your car here ever. read more

It's always a great idea to check the actual trade in value of a car before you pay for it. There is a reason why they offer $2500 for any car as a trade in. However, when I contacted them letting them know I was unhappy with certain aspects of the car they worked with me with a trade. I'm a happier camper. Buying a used car is no joke. read more

I'm sorry but the service department is absolutely atrocious, I've made several "appointments " only to be told that they either can't get my vehicle in or straight up say that I never made one. Simple oil change on a Saturday takes 3 hrs. Never ever had an experience like this with any dealership service dept. Once my lease is up I'm done with them. read more

Worst Experience in my life from a Dealership, I bought a new Denali pickup and had it a week before it broke down. Took 2 months to get it back with no communication from the dealership during that time. No return calls or status updates. Salesman JP would not even return calls or come see me when it was time to pick it up weeks later. Called Management and it was a joke also. Please just wait till another dealership can get your vehicle, you'll regret the impulse buying from them. read more

Wishing zero stars was an option! We have never had such an awful experience at any dealership or mechanics. Nathan Kahle was the most unprofessional individual we have ever had the displeasure of having to talk to. We brought our Chevy truck to be diagnosed and happily paid the $110.63 charge for the diagnostic evaluation, though when told the price for the replacement gas pedal, they were literally over double the amount of our local mechanic. (I find it's also important to note that this same representative hung up while my husband was trying to ask him questions about picking up his truck once he was informed that we were giving the additional business required to our local small business.) We had our wonderful local company fix the gas pedal and continued on. Unfortunately, The gas pedal was not the issue and the truck presented with the same issues as prior. Due to the technology of the trucks, we called back to the dealership to request further evaluation and were very rudely informed that they would not take our case because we declined their services of fixing the gas pedal even though we paid for our diagnostic. We even offered to pay for them to redo it, because we just need a working truck and he's still very rudely declined any service because we did not go to him for the gas pedal. I honestly cannot explain to you how rude this individual was and I deal in and with many branches customer service all the time! read more

Don't deal with this place. Won't return calls. Apparently no one in charge that knows what they are doing there. Screw over you totally. Given an interest rate agreed on sale. Everything changed drastically when paperwork was to be signed. Denied previous quote. I have all of the previous info on paper from them. Bunch of crooked salesman. Poorly ran business. Please think twice before using this place read more

I just want to tell the world how AWESOME Seth Clark is at Coyle Chevrolet! He is one of the most honest, hardworking, non pushy salesmen I've ever encountered! If you need a vehicle he is the one to see! I am just in awe of how caring and attentive he was to my husband and me. Such a helpful friendly staff of people who make your experience comfortable and they welcome anyone! Just great all around and I will be sending people to see him! Excellent job and I love my Navigator!! read more

Drove my 2013 Buick lacrosse in for service while in Coyle service department for 2 weeks I finally get a call thinking my car is ready they tell me they have bad news while technician was working on it he went to start it and it jumped time I'm gonna need a new engine $7800 and it's on me . read more

i wrote a review. A Vietnam Veteran called 4 times 18 Apr 23 and never got help. My car problem was funny to them.

Long story short I wouldn't recommend this dealership at all. Drive 3.5+ hours to find out the #s I was given prior to arriving are not the correct #s. They increased the price by $8k. Everything should have been ready to go and took no more than 30 minutes took 3.5-4 hours. Got on the road and the truck started shooting codes on the dash yet the truck is "new". Brought truck back less than 24 hours later and took my trade ins back with me. I wouldn't trust anyone who works there. read more

My apologies. Initially I went to Coyle because my car wouldn't start and the engine would basically stutter after I put gas in, never in between time. The EVAP service I had done was under warranty. To me, it seems like Coyle wanted to get paid for some type of service performed, hence the warranty. As of today, July 10th, I'm still using the same battery I was back then. read more

Shame on you Coyle (Clarksville) service department for not returning phone calls from an established customer after I left messages asking you to do so (twice). On my third attempt someone actually answered but I was disconnected after about 4 seconds--before I could even say why I was calling or give my name. (I think an intentional hang up). Other than that you've done well ... except for the time you tried to sell me a new valve stem when you YOURSELF had recently replaced all four of my valve stems (guess you didn't read that part in my customer history). Oh, and also the time a service advisor called me at 6:45 AM to confirm an appointment--6:45 AM!!! --then acted like there was nothing wrong with that! Oh, Coyle ! read more

If you're too scared to have a train mechanic look at one of your used cars either don't sell that car or I don't know I just be scared to buy anything here if they're not gonna let a train mechanic look at it before you buy it. read more

Dishonest Dealer! Misrepresenting information. Selling a truck as "NEW", listed on GM Website, the Coyle website and on Autotrader with "8" miles when it is actually Used, "driven by a manager" "with 5000 miles". They hide behind the fact that the truck has not been Registered or Titled, but the lack of upfront disclosure is beyond misleading and deceptive, it is simply dishonest. I wrote a lengthy message to Coyle, clearly stating that I was disappointed and upset over my waste of time. I also made it clear that I had intentions to share this on a Google Review. I intentionally waited, gave them time to respond and to correct it.....It's been 3 weeks, I gave them the benefit of the doubt, BUT not correcting the mistake, 3 weeks later, I am now convinced it is intentional and meant to Bait and Switch and to deceive. Dishonest! Lacking Integrity and Honesty and Ethics. (I have email and screen shots to prove my claim). Sorry!!! read more

Bad customer service. I did not have an appointment but I stopped in to talk to the person who had been my contact and wanted to see and test drive a car. Maybe she was a bot, but the person who greeted me said she was at their neighboring location and encouraged me to just let him help me. After seeing what I was looking for, however, he suddenly was "waiting for another appointment" (who I don't believe ever showed up). I suggested just letting me go down to the other location since I'd started the process with this other person, but he just passed me off to one of the newest persons on the team. She showed me 3 cars that I didn't care for. Knowing that I didn't have much time, she said she'd get me her business card and be right back. I'm not sure where she kept her business cards but it took her more than 5 minutes and she never came back. I left and will not recommend them. read more

I spent $18,000.00 on a Buick Encore. There was a "special warranty " on the turbo. The car started acting up so I went to the dealer where I bought it and they charged me $80.00 for a diagnostic, had no loaner cars, and was rude. Then I'm told it could cause total engine failure and that's not covered. I said fix the problem. They can't find the parts. I am left with a damaged car and way to reconcile the problem. I will never buy another Buick and I definitely won't go back to the dealership. read more

Puchased a new 2019 Colorado. Long story short the radio wouldn't work. The truck was in the shop 23 of the first 30 days of ownership. When I picked it up the radio worked, the next morning it didn't. I took the dash apart and found the antenna wire wasn't properly seated. I repaired the radio in 30 minutes with no further issues. I also had to drive up twice during the 23 days to find out what was happening because they don't answer the phones or return calls. NEVER AGAIN! read more

I brought my truck over for a trade in quite. They really really lowballed me on the price for the trade-in and another two local company's were give me 9000.00 more. I'm not sure if it was because I was a girl or what. Did not appreciate that at all I was really standoffish at that point but I did reach out again to try to buy the vehicle from them out right without the trade. they would not come down on the price so they still have that on their lot. So I had to go 2 hours away to get the vehicle online. Not a great experience and more than likely I will never buy from them. read more

Horrible expierence. All about money. We purchased brand new. 6 months later our 2019 suburban is having issues. we take it in to get it looked at and they say it's gonna be 7000.00 to fix everythin. they claim we did not get correct policy in which I know we did. They never offered to fix help or nothing. This place I would not recommend to anyone. Horrible experienc. not to say we waited 6 months for another vehicle they told us every single week there is a vehicle coming in next week. We eventually walked and purchased elsewhere and counted our loss. But they was not getting us anymore. read more

I'm traveling from the west coast visiting family and needed basic services ie...oil change, wheel alignment, fuel system flush and transmission service. Was in and out in 3.5 hours. Kevin, the representative I dealt with is very professional and a pleasure to deal with. I hadn't planned on doing any more than the oil change. The service I receive back at Earnhardt GMC is always a struggle, I end up having to get the Service Manager involved to get proper service. Which is why I opted to do the other service's. Once again, one happy customer I am. Thanks!!!! read more

Tried to go buy a Camaro and the new salesman was awesome great real nice guy, real knowledgeable very nice. The sales manager comes in chomping his gum like he was raised in a barn. First thing he says when he sits down is we're not even in the ball park. Didn't introduce himself. Then starts taping his phone loudly on the desk during our conversation. Had no respect, tried to make me feel dumb. Dude just lost out on selling a new Camaro cause he is a duche bag. read more