Can't believe this place only has 3 stars !? It's amazing, It's one of 2 places that will take my diabetic, blind, deaf dog and treat him like a king! This place is acres of natural land for your pet! It takes literally an hour to check in your animal for boarding Every single time. They make sure the dog is good to go and everything is right, any changes to meds etc etc. ye sits far but that's not a reason to give them 3 stars like dumb David from California. You can take your dog to the other place which is closer and have them spend your entire vacation in a metal and concrete warehouse then have at it! This family is Team Cozy Inn all the way!! read more

This place is terrible, they groomed my dog and he was bleeding from all four paws (poor thing, his blood was all over my car and he was shaking) The worse part to me was that they were minimizing it and didn't show any remorse as if this happens all the time. I will never ever leave my dog here. read more

My five stars are for the grooming dept. Heidi & Emily are fantastic with my dogs! I would give one star to the women in the front with the collagen lips, short hair. Everyone else in the front is friendly & has a great attitude except her. If I can avoid her I would! read more

My terrier just spent 11 days at the resort. This is the longest he's been away in the seven years that I've had him. I was a bit worried about the length of time as well as his interactions with other dogs and people. Well he came home happier, peppier, and looking better than I've ever seen him. Maybe they'll open a resort for people! He also suffers from IBD and takes medicine daily, yet he had zero issues while staying at the resort. So relieved and happy about his stay. The staff are wonderful. We'll be back and thank you again!! read more

I have a Type 1 diabetic dog, and The Cozy Inn is the only place I will board her. The number of staff members the Cozy Inn employs is at least 5 times the amount of other places. Do some research and check out other local places, and you'll see what I mean. I've boarded my dogs at probably 5 different places in the Pittsburgh area, and Cozy Inn is by and large the best. It takes me 30 minutes to get there, but I'll do it for my dogs. I appreciate how organized and clean the Cozy Inn is. The pet rooms are truly cozy compared to other places. I like how they offer a complimentary bath at the end (nobody else does that). They take the dogs out 6-8 times a day for 15 minutes each time. That's impressive. They get to run around in an enclosed area with some new friends. I like that they keep a check-off list for meal times and for medications. They have a "geriatric hall" for the older dogs, which is great. My only 2 complaints.... (1) The need for a fecal test every 6 months. I don't think this is really necessary, and is an extra expense and burden on the pet owner. (2) The check-in process is painfully long. There has to be a speedier way to check in the dogs, while still collecting the same amount of information from the pet owner. read more

We have been giving our dogs the joy of staying at The Cozy Inn Pet Resort for over 20 years. We used to drive all the way to Stahlstown for the excellent care and accommodations at the original Cozy Inn. When the Plum facility was created, our lives got that much easier. All of our dogs have loved vacationing at The Cozy Inn. Their excitement is apparent when they realize where the car is going and they pull away from us at check in, without a goodbye, because they are ready to begin their adventures beyond the lobby. When we pick them up after our vacation, they always are "smiling." It's guilt-free boarding. You know your dog will be well looked after. Special needs are understood and accommodated. The staffers are sensitive, patient, respectful and responsible. I have referred many new customers to The Cozy Inn and all are pleased and continue to be long term, repeat customers. read more

I would rate this as a 4.5 Stars facility. Our dog, an Addisonian, has been at this kennel about four times per year for years, and it's been the only place that we can trust that his meds will be given reliably. Over 15 years, he has actually been here twice for over three weeks--and both times, he did not want to leave. We so appreciate that in his younger years, our pup was not immediately sent to the medically-disabled wing because in energy, he was super social. As time went on, when we were within 1 mile of the place, he'd sniff the air and know he was near. He would RUN into the kennel and would start barking to get into the back area with his friends. In his older years, this was the only place we could send him to get expert, old-dog care. We actually tried kenneling him for a few days at a vet facility--and this vet staff really loved our old guy. He came home with urine scald. A month later, he stayed for a week at Cozy and his underside was perfect. That shows their attention to detail and to cleanliness. What DOES happen at Cozy, which is the trade-off for giving your dog the equivalent of a week at summer camp, is an exchange of potential viruses. It's not that the place is not clean. IT IS CLEAN. It's not that the inoculation and fecal requirements are low. THEY HAVE HIGH STANDARDS. It's that your dog is mixing with so many dogs who could have come in with diagnosed doggy flu, etc. So you have to decide. Do you want your dog incarcerated or having fun? I liked how another reviewer referred to "joy". We would choose "joy" in a second. We can give you a hint from our doggy daycare--get your Bordatella vaccine redone THREE times a year, and you probably can avoid a bad case of canine cough. You can also proactively call Cozy right before you come to make sure they have not had any recent outbreaks. Where I give the facility a half-star minus is at the front desk and for some occasional lapses in care. Let me be specific. Most of the front-desk people are 10-star. These people may be exacting at check-in--remember, they are protecting your pet--but they are ON TASK. A couple of people, however, have given us attitude. One person was so off-base that I just asked if she preferred I not board my pet; I literally was shaking and wanted to leave. But Cozy management, thank goodness, were just as rattled as I by the experience, and they addressed the entire situation quickly and with another follow-up. I want to give a shout-out to Nicole, who works in the back. She is stellar, and the care she showed our pup (and us!) is more than we could ever ask. God Bless Her. read more

WARNING ABOUT USING THIS PLACE FOR HYDROTHERAPY "REHABILITATION"!! The hydrotherapy "therapist" there is NOT certified or trained in any way, shape, or form. She is not even a licensed vet tech. We entrusted our dog to her "care" to rehab our dog's leg following a CCL surgery. Twenty minutes before our dog's second session, she called us to say that she was running late but had lleft instructions with the young men who would be going in the water with her. When we arrived, they said that they had received no instructions from her and that it was "up to us" about what should happen for the session. Our dog had surgery on her one leg and also is pending surgery on her second back leg. We thought that the people working with her understood how fragile her back legs are. We thought that they actually had some training. Turns out, NONE! These kids, with no supervsion and NO clue what they were doing, didn't even notice that our dog was in obvious distress. I told them to pull her out. Again, "OK, it's up to you." After 14 weeks post-surgery on the first leg, our dog was carrying the leg that was operated on the following day. The so-called "hydrotherapist" said it's normal for them to be sore so we waited a few days but she continued to carry the leg. We took her to the vet and it turns out, that the line that was placed in her leg had been snapped. That necessitated ANOTHER surgery on the leg that had already been operated on. So now, my poor dog is again in pain and STILL needs a surgery on the other leg which we now can't do because she's recovering from having had to have another surgery on the leg that was operated on in December. Following this experience, I researched more online about qualifications to be a certified canine hyrdrotherapist. This woman has none of them. AND she wasn't even there for the appointment that she did have with us. In attempting to discuss this with her, she was defensive and dismissive. I can't stand seeing my dog in this much pain. The first surgery was bad enough let alone the need to have to go back in to fix what these people did. And she STILL needs an operation on her second back leg which will now have to be delayed. It breaks my heart and I only hope that the other leg hold up on her while she's recovering from this ordeal. I just want to put a warning out there. If you think you are getting a Certified Canine Hydrotherapist at Cozy Inn Pet Resort, you are not. I wish I would have looked into that more before placing my dog under their care. Their website says that this woman is "trained." When we asked her more about her training, she had nothing to say except to ay that it was "in-house training." I'd hate to see other dogs recovering from a CCL surgery go through what my poor dog is dealing with now. read more

cozy inn was very accommodating for my dog. My dog required special feeding and drinking practices (she has mega-esophagus). They followed instructions given and my dog came home happy. actually i wasn't sure if she wanted to actually go home! Everyone i met there was extremely friendly too. I used the Plum location. read more

We have taken our pets here for over 25 years. Historically the service was great. Lately the experience is far from what it should be. Not sure what has changed but they are not as dedicated as they were previously. I know there is new staff there - but the feeling is quite different. read more

Cozy Inn is an absolutely gorgeous Pet Resort! Definitely a 5 stars!

These folks really love pets. We have a 90lb mutt who scares most people on site, but the Cozy Inn staff loves her... and it's reciprocal! The staff are attentive and caring, and if you want, you can get a hyper-detailed report card about your pet's stay. Their facility is huge, spanning more than 30 acres, which makes it an excellent choice for larger dogs. The only drawback, if you live in PIT, is that it's 20-30 minutes east of the city. Cozy Inn is our family's only option if we need extended boarding. read more

MY DOG WENT TO THE HOSPITAL AFTER STAYING HERE! That sentence should be enough to deter you from entrusting the well being of your pet to these people. Within 24 hours of picking up my healthy 1 1/2 yr old English bulldog from their facilities he was admitted to his veterinary hospital for dehydration, major weight loss, and shallow breathing. My vet informed me that he believes my pet was not given enough food or water during his stay at this place and that caused him to lose 6% of his body weight (that is not something he needed or should have lost with exercise as the owner of the facility insisted). We provided extra food and told them he was a big drinker and that he needed 3 cups of food per day or more if he wanted it. When we picked him up they have us half a bag of food back and almost the entire bag of good for his toys (the entire bag of food for his toys should have been gone and almost all of the food for his bowl should have been gone too) This place came highly recommended to us by a family member. We understand that things happen and maybe it truly was a mistake but after speaking with the girls who work there they insist he ate and drank plenty (my vet disagrees). When I spoke to the owner instead of apologizing she got very defensive and insisted it wasn't her or her staffs fault and when I questioned her she yelled at me and told me to shut up. I looked online to see if anyone else had a bad experience and if I looked hard enough I found two other people who had similar experiences. I only wish I had looked before we too him instead of taking the recommendation as we did. We won't be back. We payed $750 for his stay there and all we got in return was a sick puppy, a $500 vet bill, and a pit in our stomachs for the next time we have to find a place for our pup to stay. read more

This place is awesome! They care for every pet that goes there. My dog has separation anxiety so dropping him off is always tough on both of us. They are very strict with needing to have a if his documents before he can go there. This is comforting to know my dog will be safe. Would be 5 stars if they had web cam service to view pets. read more

Boarded my dog for a couple days, was never told that that there was a outbreak of Canine cough. Spoke with manger Carol, she said people were called and inform. I was never told, upon bringing my dog in grooming, and boarded for many many many years. The owner tried to tell me that I was called at my home and told. Never in a million years would I leave my dog in a infectious place. The owner also express to me that my veterinary. Did not know what he was talking about in regarding to Canine cough. Dr Jones is an exceptional dog Dr. And I would not take my Dog anywhere else. If you want your dog to remain healthy do not take your dog there. They are not truthful about the care of our fur babies. read more

We have had good experiences in the past here but our dog's recent stay was a bit of an eye-opener. There was a local power failure in the area on the morning I was heading back from vacation to pick up our pup and The Cozy Inn in Plum had no power as a direct result. I was in West Virginia and heading toward Pittsburgh when I called the location 3 times over an hour period and the phone rang off the hook I was very concerned and remembering that they had a sister location in Stahlstown I called that location and was told the power was out in that area of Plum. It was immediately apparent that they did not have a standby power source for the kennel nor did they have any plan for how to actually answer their phone during a power failure. At least the latter is as simple as having either a UPS attached to the phone system or an inexpensive analog phone tied to the customer side of the telco connection (failing any of this would be a backup call forward to a cell phone). This all happened on a warm sunny spring day so no worries for us except where to board our dog in the future. Had this happened as a multiple day outage during a storm in the cold of winter the outcome may not have been as pretty. Either way this kennel went from a first pick for us to a last pick. After doing some calling to other kennels in the area I found two that have adequate standby power and have made good contingency plans. The other point one of the kennel owners brought up was to look around the facility and take heed of how much of the construction materials used are of a potentially combustible nature. A good boarding facility isn't built like your home. Concrete block walls and polished and sealed poured concrete floors can be the hallmarks of a safe facility. read more

I toured the Cozy Inn Pet Resort in Plum today. I was very impressed with the facility. It was extremely clean, with a very friendly and knowledgeable staff. Any concerns about my pet were listened to with a compassionate ear and they were willing to accommodate us anyway they could. I look forward to bringing my Yorkshire Terrier, Princeton here for a short time stay. I'll write another review with our experience then. read more

Our dogs do well there - however it does scare me that these reports of them not giving dogs enough water and food is scary since we will be boarding our dogs for 2 weeks there due to our wedding and honeymoon. We actually had not 1 uber but 2 uber drivers tell us that their dogs were dehydrated after leaving. I noticed my dog was very skinny and super thirsty after picking them up. The one Uber driver told us that his friend use to work there and they would limit their water use to lessen the indoor clean up. I also wish they had a web cam due to all the horror stories now a days with groomers and boarders. This works perfect for us bc our dog is very large and demands a lot of care and I also have a small dog that has terrible separation anxiety. We are thinking about doing a few more test runs with this place before we decide to board for the long two week period. We love that they post photos of our dogs, but with the technology today they should absolutely have a webcam site. read more

Sucks. Granted, they do fine with one of our dogs. Mine on the other hand, always ends up getting shaved. Before making decisions like that you should really call the owners first because now my dog will freeze in the winter. They dont follow your instructions 100%. And my dog never has problems when i groom her but at "cozy inn" she apparently does. Think it has to do with the hours she spent in a crate beforehand? Wont be taking my dog there again. Over $60 to shave my tiny dog. $50 to groom a medium sized one. For $60, id use the money for my own grooming equipment and groom my dog myself. read more

I've lived all over the US and have boarded my dogs at many facilities, sometimes with awful experiences of dog bites and infections. Cozy Inn is a home away from home for your pet. My pup loved being there as much as she loved being at home with family. Now living in the DC area I have not found any place that even comes close and now have family come stay with my dog when I travel for work or pleasure instead of boarding. Once you experience Cozy Inn you won't accept anything less for your pet. Everything about this business is top notch, from the people to the services. I was willing to drive 40 minutes each way to get there when I lived in Pittsburgh. Just like I'm willing to feed my dog only healthy food and not the processed junk that the supermarket brands trot out. If you are going to bring a pet into your home, you have a responsibility of properly caring for them which includes the best daycare and boarding available- that's what Cozy Inn offers. read more

Beautiful facility, but the staff are often difficult to work with. On two occasions now, I have needed some assistance over the phone (because they are about 35 minutes from our home) and I encountered headaches and attitude both times. Wouldn't recommend them (and we have actually stopped using them) based on poor customer service. read more

I have been using the services at the Cozy Inn for the past three years and I could not be more pleased...unless my dog acted just a LITTLE more like he was going to miss me when I take him there. I always joke that I have stayed places that are not nearly as nice, but seriously, it is a beautiful well maintained facility. My first visit way back when was just for grooming (Emily and her staff are EXCELLENT), but what really impressed me that day was that I was given an impromptu tour when I expressed interest in boarding services, no preparation or appointment needed. If you want a facility where you are 100% sure your pet is being well cared for, this is the place. read more