i have avoided writing this review for weeks, but i thought i'd let the owner be aware as to why i won't be returning here. a couple weeks ago, my fiancé and i were gearing up to take a trip to my parents house for the weekend. i had called ahead to bow wow meow and made sure they had room for wally to come stay and to also get groomed while he was there (something i've done about 10x since we adopted him in august). on the day of our trip home, my fiancé and i drive to bow wow meow and i call them to let them know we are about 5 minutes away with wally. an unfamiliar male voice sounds shocked and acts like he has no idea we are coming (this person i later find out to be the owner). we arrive and again this man is confused to who i am and it takes him a while to locate our file, no big deal. i explain to him that wally stays here often, and gets groomed while he's here. he says he will go see if there is room on the grooming schedule for the weekend as it was packed. again, no big deal. as i am waiting there, i hear the man that was talking to me and another man screaming at each other- so i start to listen closely. a different man (the groomer) starts yelling from the other room that "this bitch just can't show up here with her dog and expect to get groomed" i was shocked. i had called! he then goes on to say "that dog can sit in here all day until i get time to groom him i don't care!" you don't care? i do. the owner comes back sweet as pie and tells me that wally will get groomed, no problem. i ask him, "is that man talking about me? you know i can hear him, right? i called and booked this!" the owner nervously replied "oh no, he's talking about me because i scolded him." yeah, ok. so then i want to talk about wally's grooming because his hair is always still long after leaving. the owner SENDS the angry groomer who has been screaming at me to talk to me. a red haired man appears, and is faking nice to me talking about grooming. i tell him i'd like wally's hair to be shorter and what our precious groomer used to do. he says hold on one second. groomer walks into the other room and screams "THIS BITCH WANTS HER DOG F******* SHAVED!" (i did not want wally shaved, just to look clean and like i actually just got him groomed). he comes back with pictures of dogs with horrible patchy fur and tells me this is what will happen if he cuts wally's hair short. i say ok, so just clean him up whatever. friendly- he walks away and says ok. i walk out the door and cry to my fiancé- who had no idea what occurred and is now enraged that this man had called me a bitch twice. the owner called me on our way to my parents house to apologize- but it was way too little way to late. we cut our trip short because i had such bad anxiety they were going to hurt wally out of vengeance that i had to go back and pick him up. never in my life will i be back. read more
