Jose at CPR did a among job had to have my rear back glass on much samsung galaxy s 22 ultra replace got cracked. It looked brand new when he gave back. Great job and thank you jose. Above and beyond. This is a very nice repair center and it was clean staff is professional and polite and do a amazing job. Car sales cases screen protectors and fixed laptops phones and tablets They do insurance coverage. Yes i recommend this company. And if I need anything I be back. Thank you CPR. read more

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They fixed my iPhone screen quick and easy. Would come back again for any other repairs.

Such an easy experience. Came in Jose was ready for me took my phone and an hour later my screen was brand new!! Thank you so much! Hopefully I won't have to be back. read more

Staff were nothing but polite and knowledgeable. Nick was kind and patient with me and respectful of my time. The staff were very transparent about a potential delay in repair due to parts availability but they nonetheless finished before I expected which was a pleasant surprise. I would recommend this shop to family and friends for their repairs and I'd come myself again. read more

Amazing service from Nick. The atmosphere was great and he got the screen repair done within an hour. Would recommend

Excellent. Service, they take care of me every time.I always come back nick is wonderful. He takes his time to explain everything in a way that I understand i'm completely grateful read more

Super fast turn around!!! I was quoted an hour but I think maybe 35 less then 45m!!! Nick and Ravi, thank you for the 5 star service and treating me like I was the most important thing in your day! 5 star!!!! read more

Our appointment for cracked screen repair went well. Nick provided excellent service!

Nick was incredible. He fixed my phone so quick, and so easy!!!! Loved this experience.

We went in on 12/20. My husband's phone died. We went to Verizon to get a new one and hopefully get his pictures and contacts transferred over from his old phone. The young man at Verizon told us to go to CPR and see if they could help get the old phone turned back on. So, we did. Nick was extremely helpful. And he got the phone (that we thought was beyond hope) turned back on!! Then he told us to go get the new phone and get the pictures/contacts transferred over ASAP before the phone shut down for good. Thank you, Nick!!! We were able to get all of the information transferred to the new phone thanks to you. If you need your phone looked at for any reason, I recommend CPR and Nick. They were great!! read more

Terrible experience. Charged $200 for a new screen, two days later it stopped working, and the owner refused to honor the warranty. He offered to repair the screen for an additional $150. Be wary about this place. read more

I got a great deal for my broken phone and they got it fixed the same hour! Saved my day

Amazing work, fast, clean and reliable. My 16 pro was done in about 45 minutes. Complete screen change

Update from my previous review. So someone followed through and called me to let me know that my battery was ready! I was grateful for that. I came in on Saturday. I was confused when the man told me they dont do battery replacements and that I didn't have an appointment. I think its a miscommunication because he later said Allstate insurance allows battery replacements and the 3 times I was on the phone with staff never mentioned required appointments. There was also a debate on whether or not the "Find my iPhone" was disabled. Overall, the entire process was easy. I was in their system and it was a simple drop off and pick up. The replacement was on time. It took about 1.25 hours for my battery replacement. My phone charged up fine and everything works great. I dont notice anything wrong and I felt the service done on the phone was great. We spoke briefly about my initial negative review and I think he told me to remove it. That was weird. I told him I would update it and that last comment left a bad impression. I was stuck on giving this place between 3-4 starts but overall, I am happy with their work on my phone and I prefer to focus on that. I do notice the rating difference between this location and other CPR locations and hope this location is able to follow the business practices of the other locations that gives them higher ratings. read more

Great experience at CPR Cell Phone Repair Poway! They replaced my phone screen quickly and professionally. Friendly service and fast turnaround - I highly recommend them! read more

Nick fixed my phone perfectly halped with correction of claim with insurance, so glad to be as customer here and recommending to other. Great customer service and responsive for their service. Thank you read more

Fixed my cracked iPhone screen in around an hour. Looks great. Would definitely go back.

did a great job replacing the broken screen on my phone. made an appointment online and the repair took less than an hour. recommended

I dropped my phone on Friday smashed my screen and needed to see if I could repair my phone or get a new one. So I went into the shop a nice gentleman looked at my phone said he had the part and could get it done after his two appointments. Looks great! Saved me worry about getting it done during the week! Thank you! I would highly recommend this location really great service very professional. read more

Awesome place. Great fast service. Great prices. The GO TO PLACE if need c*****ell. Very attentive0

Had a camera issue with my beloved i8. Previously purchased the part with the help of friendly associate the previous week, but my schedule didn't allow for me to bring it in till the following week. Made an appointment with owner, Mr. Ravi Kalavakunta first thing Monday morning at 10am. His tech got to work on it straight away. Phone was ready to go before noon. Great work for a great price!! Highly recommend their service. read more

Great service. My phone was repaired in the estimated time that was given. Technician helped me out with the install on the screen protector as well highly recommend CPR if you need your screen repair read more

The CPR guys are great! I always have a fantastic experience! They are fast, kind and helpful! Highly recommend and go back every time!!!

Miguel is Great! If you have any issues with your mobile device, go see Miguel. Super knowledgeable & exceptional customer care. My iphone 13 had a failed battery and Miguel resolved the issue at hand with a quick turnaround. My first time at the store in Poway. Highly recommend. Enormous thank you again! read more

It was a quick turn around i had to take in my Samsung S23 ultra for a cracked screen and lcd i was in and out in an hour. Make sure call ahead and make an appointment if you can . read more

CPR Cell Phone Repair Poway - Mobile Phone Repair Near Me - Poway, California

DO NOT GO HERE. I'm not sure if you can give 0 stars. I would if I could. I took my Apple Watch here back in July of 2024. They charged me $150 to fix a cracked Apple Watch screen. When I got my watch back, I took it in the pool (on water mode) and it immediately stopped working. When I took a closer look at my watch, I noticed the screen was not correctly sealed and I could pop it in and out of the watch face. I called the CPR store to see what they could do. At first, when I called, they said they would speak to the technician that fixed my watch and get back to me. After not hearing back from them for a week, I called again. They did not answer. I kept calling and calling for 2-3 days with no luck. I also left multiple voicemails. Finally, I decided to call from a friend's phone just to see if they were dodging my number and they answered. The guy on the phone denied dodging my phone calls but ADMITTED THAT THE REPAIR WAS PROBABLY DONE INCORRECTLY which is what most likely led to the water damage. Then he continued to say that the store was not liable for the damage and hung up on me after I asked to speak to a manager. I tried to dispute the transaction with my bank, but because the store uses Square for their transactions, my bank could not dispute it. Please do not give them your business. It is not worth the risk. read more

Would leave zero stars if I could. They repaired my phone 2 months ago. I have been trying to contact them since. My phone no longer works. Samsung says the motherboard got damaged and I need to replace my phone. Cpr refuses to talk to me or respond to my messages. It stopped working same day I got it repaired. Was fine before. read more

They are DISINTERESTED... lackadaisical and don't really want your business. When they finally get to speaking with you at the counter (10 minute wait) they are muttering how expensive the repair looks without even the technician having a peek... it's rotten and it smells like ripoff in the making... the business was sold i believe... absolutely no trust whatsoever here ! read more

Came into the shop because my phone had a huge crack in front and distorted the screen to the point where I couldn't clearly see the bottom half. I dropped off my phone and an hour later, my phone repair was finished and looks like new! Highly recommend this shop! read more

Amazing friendly quick service! I've had my cell phone repaired here twice. My phone was in bad shape and they fixed it like new. I'm so please. Highly recommend. read more

I cracked my phone screen on my old Note 8 and this location was one of the options that I was given to get it repaired. I felt very fortunate to have the chance to go to this location. Ravi, the owner was very friendly and got my cell phone repaired very quickly and it looked like NEW! : ) Really appreciate their professional, friendly work...would recommend them to anyone! Keep up the GREAT work Ravi!! read more

Excellent. Made an appt two hours later to repair my Pixel 5a. They had the needed parts on hand and got me my repaired phone an hour later. Friendly and knowledgeable staff. Clean and conveniently located store. read more

Miguel helped my son and I with some stripped screws on my son's Nintendo Switch. Great service and we really appreciated Miguel's advice and help. read more

Communication and service is the key to success of a business in my belief. I broke front and back screen of my i12 pro max and got two quotes to fix it. One was from CPR. While at both locations I clearly voiced that I already bought another phone, i13, and wanted my broken phone to be repaired as I was goi g to sell it and make up for my loses. One other place gave me a quote of 380 for front AND back screens, CPR to my understanding said the same work would cost me 325. I could not imagine that I wasn't clear enough about what I wanted to do and put my phone for sale after the repair if everything works as it should. Few day later they called to pick it up, I came back and found that back glass was the same old broken one. I asked why it was not replaced, and received answer that it was miscommunication and was shown computer screen where THEY MADE NOTES FOR THEM SELF,... Was offered to pay another 220.00,.. I did say that I've gave them this repair only because the "same" work was only 50 more where back was included. Back glass it self cost 15-17 dollars on Amazon.. but I only heard mumble about communication flaw and that's where I paid the rest of my charge, cut my loss and left as no other solution was seemingly to be offered. If you do choose this location make sure to clearly specify work you want and absolutely get it in writing. In my opinion this is a business doomed to fail if they continue to miss communicate and offer no solutions to any problem that arises. read more

CPR Cell Phone Repair Poway - Now I'm replacing back screen my self that I've bought for 17.00$ from Amazon, Thanks for charging me and making me finish work my self! - Mobile Phone Repair Near Me - Poway, California

I am techno challenged and had some issues with my email connection to my phone. T-Mobile wass useless so I tried this place for technical help - not repairs. The gentleman was SO kind, although this is not their type of service. He got my email up and running in a few minutes and never made me feel "stupid". Very much appreciated!!!! read more

DO NOT USE THIS BUSINESS FOR YOUR PHONE REPAIRS. I took my phone in for a screen replacement and they "fixed" the first time with a large green line down the right-hand side of the screen. They indicated they would repair it at their cost after the part arrived. The part arrived and they honored that repair. A day later I have multiple purple lines down the left-hand side of my screen from top to bottom. After they called the owner (Ravi) and he said that "because the device was in my possession they could not honor their warranty". the warranty clearly states they don't support water or physical damage, neither of these was the cause of the problem. I plan on taking them to small claims court and recovering my $380. After seeing the other reviews on the place it's clear the owner is not honorable and does not stand by his work. read more

CPR Cell Phone Repair Poway - Mobile Phone Repair Near Me - Poway, California

They did a fantastic job on my phone. I didn't think it could be repaired. It was so damaged, I thought I'd have to get a new phone. I highly recommend this business. read more

Nick did a phenomenal job and exceeded my expectations. Now I can continue using my current phone instead of spending even more on a new flagship. Incredible. read more

My Nintendo Switch's battery went bad so I took it here on December 28th. I payed the down payment which was a bit pricey but I was desperate to get my Animal Crossing save data back. This was before cloud storage and migrating accounts. It takes a while for them to get the battery in but I can't blame them because Covid has slowed down postage. Fast forward two weeks with no reply and I call to see what is up and they let me know that they are backed up and cant get to my Switch until the next day. Fast forward two days and no response. I try calling but go to voice mail three times. I check their hours and they are open so I swing by to make sure it wasnt a phone thing and I find a note on the door that says "be back in 5 minutes" so I wait for a half an hour and nobody comes. The door is locked but the lights are on and there's the covid check in table pushed up to the front door so I'm pretty sure someone was in there. I leave and come back the next day and have to wait an hour after their listed opening time on both their door and website before someone shows up. The owner finally shows up and tells me that the mother board is broken and someone was supposed to call me, but he was unsure of whether the guy working on it would come in that day and he would have him call me the next day, so I leave, and never get a reply. I've tried to get in contact since but my phone calls are ignored or never returned and the door is always locked with a posted notice of "be back in 5 minutes" or "gone for the week", but there isn't much truth to those signs because they stay up way longer than the time posted would leave you to believe. TL;DR: I took my Switch in for a new battery and close to 3 months later, I still don't have it back, I'm down $70 bucks, the one time I could reach somebody, they told me it might be dead for good, and other than that, I can never reach anybody. 0/10 would never recomend read more

CPR Cell Phone Repair Poway - One of the many signs I've had the displeasure to get acquainted with. - Mobile Phone Repair Near Me - Poway, California

Took my S22 Ultra to get my charger repaired. Was able to get a quick lunch and come back to my charger being brand new. Super fast and easy, would recommend. read more