Probably the cleanest restrooms I've seen in a Cracker Barrel, this was a welcome stop as we're heading west for the weekend. The country store attendant visited the men's room ahead of me, tidying up after he used the facilities himself and then washing his hands. Nice! The restaurant was mildly busy but not so much that we had to wait for a table. Rainbow trout for Mrs. K. with fried apples and carrots. Meatloaf for me with mac & cheese and green beans. A good mix that we shared between ourselves. The sweet tea was not too sweet. We enjoyed our meal! Normally, we'd be parking up and staying the night but it's only 4pm and there are a couple more hours of daylight driving. Yes, Cracker Barrel tolerates the RVers using their parking lot for overnight. This time, dinner without staying. [Review 2292 of 2024 - 113 in Mississippi - 23307 overall] read more

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Upon entering this location you will find a menagerie of circus atmosphere - packed with touristy items in their waiting area/ gift shop. They have a great wait time notification system that texts your phone when your table is ready, that's the best part of this establishment! My main complaint is that the service is slow, they prices are on the high side... and all of the food looks and tastes like it came straight out of a Can. Canned beans, greens, canned gravy ! Makes you feel insulted when you get the check . Just do think we will be back read more

Went in around 8pm. After we were seated we were never served. The lady who I assume was our server walked all around us talking to other tables, getting things for them but never came to our table. After about 10 minutes of being ignored we got up and left. read more

I ordered a Thanksgiving dinner last year and it was really good. I ordered one this year and it was the most horrible thing I've ever tasted the turkey breast that they gave me wasn't turkey breast. I don't know what it was. It had a bunch of gristle in it. It was totally disgusting the sweet potato casserole had zero taste. It was so bland and they gave me two of those when I was supposed to get a green bean... I do not recommend.... read more

Food was the worst I've ever had at a Cracker Barrel. The staff was friendly and the wait wasn't bad.

Thank you for being a friend, you let us park our RV in your parking lot! Only 4 spots for RVs/buses and be careful of the dipshits with giant cars hauling around their 15 annoying kids that might just take the last space after a grueling 10 hrs on the road. It could happen to you! Big shout out to our server Aydin. He was as sweet as pecan pie and took good care of these two grumps :) read more

I used to love Cracker Barrel. But now it's horrible. My wife and I had a gift card from our kids and decided to use it. The service was pretty good, ambiance was typical for Cracker Barrel (which is a positive except for the confusion waiting for tables) but the food was horrendous. I ordered the NY Strip which is $18.49. I left about 3/4's of it as it was tough and cold and the "buttery garlic sauce" tasted like crap. The hash brown casserole, which was once a favorite, was nothing like I remembered. The eggs were fine. My wife had toast and eggs. She liked them both but had to ask for butter for her toast. We will NOT be going back to this Cracker Barrel again. read more

Service was sloth like slow. Waited 45 minutes for the order to arrive after we ordered. She messed up 4 drink orders out of 4 taken. We had to ask for knives, never got spoons for grits or gravy and even had to beg for napkins and had to ask for refills constantly. I would not in good conscience ever recommend this place. The food was not as ordered, but after waiting that long we were afraid to request any changes. Others came in and ordered after us and were served before us. We didn't want to spend the night. Then the bill was wrong and required those to be redone. read more

Good atmosphere and food was tasty. Presentation of food looked amazing when brought to table. Food hot and did not take long to come out to the table. read more

Would not say this is my best Cracker Barrel experience. Took a while to get recognized by our server. She got our order wrong but never had a chance to ask for a correction since the next time she came back it was with the check. No coffee refills However their hash brown casserole never disappoints read more

It is the Simple Truth: They are simply slow. I don't think they even care about customer service to tell you the truth. Every time I have ordered something here for pickup, it was not ready. I even used the Cracker Barrel App to order something 2 hours in advance, and I came 5 minutes later than the App said it would be ready, -and it still wasn't ready. On one occasion, I picked up my order, and the cashier asked me if I wanted a receipt and I said "yes". She actually printed the receipt and "balled it up" like she was going to throw it away and put it in my hand. How disrespectful. I am so disappointed and disgusted with this Cracker Barrel, that I don't know what to do. If I wasn't so tired that night from working all day, I would have stepped to the side and asked for a manager. However, the food is good when I finally do get it. Another visit here, I ordered chicken and dumplings and was told they were out that. Then I said I wanted mashed potatoes and gravy. They told me "that they were out of that too". I have visited Cracker Barrel's hundreds of times across the country and never been told " we are out that" and "oh, we are out of that too". As of right now, I have been trying to place a to go order for just myself and I can't get them to answer the phone for "to go orders". This is just plain uncalled for. However, I keep giving them chances hoping customer service will get better because I don't have much of a choice here in Batesville, MS. Furthermore, they are out of paper towels in the bathroom (see picture). There is trash all over the floor. To top it off, they didn't put gravy on my mashed potatoes which I asked for. Today, I called in an order hoping I will get better results. No, of course not. They told me my order will be ready in 15 minutes. I got there 20 minutes later- still not ready. Furthermore, I had to wait an additional 10 to 15 minutes to get my order. read more

We waited 30 minutes for a table - I know, it's not that unusual. But then we waited over an hour to get our food once we ordered. The manager kept apologizing and just as we got ready to leave, out came our waitress with our lunch. Other people who had come in after us had already been served. Not sure what had happened. read more

Don't order curbside, they'll have you waiting 25 minutes past the expected ready time just to bring you cold food. I can purchase cold food from a deli. I only ordered fast food because I wanted it hot. 25 minutes probably doesn't mean a lot to most people but today I woke up at 3:45am to prepare for a 9am flight, then flew from Houston to Memphis & then drove to water valley ms & worked & then drove to Batesville & checked in to my hotel. This is the type of stuff I do 5 days a week, so my days are already extremely long and I hardly get any time to myself so 25 extra minutes means a lot. But i wouldn't expect people that have never left their hometown to understand how their laziness affects everyone else. On top of everything else I asked for plastic utensils and they did not provide any. I'm staying at a gd hotel. How am I supposed to eat my gd food? Catastrophic failure by catastrophic failures smh. So on top of the time they've already wasted I have to waste more leaving my hotel to find plastic utensils. Idgaf that the extra delay was because of my broccoli chicken if it's going to be cold by the time I eat it because I have to scavenge to find plastic utensils i already requested read more

Cracker Barrel Old Country Store - The plastic utensils I paid for & they refused to provide even after making me wait 25 minutes past my order time - Southern Near Me - Batesville, Mississippi

Horrible. Horrible. Horrible. STAY AWAY!! Poor service. No bill. Slowest checkout on the planet. read more

We were a bit hesitant to eat here at Cracker Barrel, but thought, how bad could it be? Well, it wasn't at all! We had excellent service and a delicious meal. The fried boneless chicken was out of this world yummy!! Anyway, just didn't want all of the negative reviews deter you if you were looking for someplace to eat. Enjoy! read more

Manager Monica ? (she refused to give me her name even after asking for and getting my name). She knew I was going to report her inept customer service and poor communication skills. She should NOT be in any management role (and she would not bus tables in any restaurant I have worked with). She has equally inept managers (Xavier in particular) that illustrate the adage that the incompetent hire those that are even more incompetent. Ambiance is terrible, the lines are unclear, waiting times are undecipherable, the entire facility is crowded with junk, people hanging around waiting in largely nonexistent lines and unmanaged. Poor and slow service is largely due to poor management, a lack of sufficient (or sufficiently trained) staff (front of house to back of house as the doors between front and back we're constantly traffic jammed taking food back and forth between the front and back with servers looking for salad dressings, condiments and missing side orders, etc.) and a lack of understanding of the restaurant business. Did not meet the standards of a typical Cracker Barrel much less any exemplary ones. Food was ill prepared, poorly presented, overcooked and several items had been 86'd without letting the already overwhelmed servers and waitresses even know. Menu items were priced in a confusing and, in a couple of cases, duplicitous way leaving ticketed prices up to people and managers, ultimately, who stood to benefit from the errors. The only reason I can account for the people that currently "dine" (term used with tongue-in-cheek) at this facility can be attributed to 1) it being located on I55 at the only exit with a prominent "sit-down restaurant" franchise in the 200 miles or so between South Memphis and Jackson, MS and a large portion of the car tags in the parking lot are from out-of-state or out-of-county locations; 2) there is a dirth of "sit-down restaurant" franchises in the local community none of which advertise on the main highways intersecting the local city; and, 3) locals have few choices for family eating sit-down restaurants in the local community that do not have Mexican or Asian/Chinese based menus (of which there are a few good choices but which are largely unknown to anyone that is not local. The only way to deal with these issues is to 1) report such to the corporate office as they should want to protect their flag and their brand; 2) report it to Yelp and other such venues; and, 3) vote with your feet, i.e. DO NOT EAT THERE and, encourage those family, friends and social contacts who respect your opinions to NOT EAT THERE EITHER! Caveat emptor! read more

Despite the low rating that you may see on this particular location, ignore it. The food at this location is good and the service is even better. The staff is friendly and courteous and the selection in the gift shop is great. read more

Unless you want to die waiting for your food don't go here. Love Cracker Barrel but not this location.

We have come here a couple times before without issues. Today we got here right as they opened, we were sat with 4-5 other parties, placed our order by 7:15am and waited 1 hour before we got our food. Orders were very simple and basic. This should not have taken as long as it did especially for an empty restaurant. read more

Ugh. Not good. Service was mediocre and food is tasteless. I don't get the hype about this place

My husband and I waited over 30 minutes for our food, and when we got it, the eggs and sausage were all over-cooked. We asked for over medium, but the yolk was hard on all 4 eggs. Our waitress, Kierra, was sympathetic and had our food re-cooked. Then, we didn't get our biscuits until 10 minutes after our meal started, and they were so hard that they were inedible. This Cracker Barrel is by far the worst we have eaten at. We chose the restaurant because it's a well known brand and you can be reasonably certain that your food will be consistent across all of them. We were sorely disappointed. read more

I just left this Cracker Barrel and the food was awful waited and hour for our food then it was all burnt cold and the biscuits were hard as rocks We did not get offered a discount or nothing and then when we got to the counter to check out the prices were more than the menu stated What a joke I will not go back ever only to buy items in the front part no food ever very disappointing I have pictures of all this good if you need them for proof read more

After reading the bad reviews, we were a little hesitant to eat here. Our fears were totally unwarranted. First of all, the friendliness of the employees was superb. The restaurant was extremely clean, and the store was very well stocked. Lots of really cute Christmas items. The food was standard Cracker Barrel fare and the service was timely. Don't be scared off by the bad reviews. read more

WASTE OF TIME. Spend an hour there and only got drinks. Waited for the drinks for half that. Finally gave up and said we want the bill for our drinks and three people tried to get us to stay and said they would put a rush on our order. Keep trying to eat there, but every time we do we leave disappointed. Just go somewhere else unless you have time to waste and feel like being disappointed. read more

I need to say I almost didn't stop after reading the reviews. I'm glad I did, as the next one was an hour down the road. We were there for lunch Friday. They were very busy. The food was hot, tasty, and our server Kelly was the best! On a side note, for future guests, please take your screaming children outside when they are upset, and use headphones when watching television on your phone. This was not a child that was mildly upset, she could be heard in the bathroom. Also it was a fully grown mature man on his phone not a child on the spectrum. please save your hate comments. We have six kids and 17 grandkids. we can tell if it's special needs as we have 7 family members who are. read more

Today 05/20/24 Monday @2:00 pm My daughter and I went to Cracker Barrel to enjoy a late lunch, we were greeted if that what you called greeting so the young lady looked around the corner of the dining area the she said follow me and we were sitted and that's where we were for 15 to20 minutes with the menu.our waitress never showed up. If I am spending my money I expect to be served, wouldn't you? 2 more customers can in and before they could sit down a waitress was talking their order..so now my daughter and I are leaving then the waitress ask is everything OK? Now she asked This was the worst customer service I have ever ever experienced this was a sad experience... A very dissatisfied customer..Ms Veola read more

They have great service, but it take too long to get the food. The food is amazing and the background is very giving old time but that's a good thing. read more

Ambiance, service and food was great! My favorite was the chicken and French toast it was delicious. Our waitress was friendly and knowledgeable gave really good recommendations. read more

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All of our food was subpar. The waitress, Julie, was wonderful! The grits were terrible and seemed to have been sitting for a long time. The hash brown casserole tasted like it was cooked two days ago, left out, and then reheated. My sausage was over cooked and the Hash brown tots were just... awful. I feel bad leaving this review, because the wait staff was wonderful, but the food was a disaster. We were also seated at a dirty table with honey mustard all over one of the seats. I don't think I'll be back, even if Julie is still there. read more

We have been coming here for years. Won't be back horrible. Waited 45 minutes for breakfast. Pancakes cold. Sent back and got inedible ones. Waitress did nothing. Now I know why this one isn't crowded on Sunday mornings read more

Literallly the worst service I have ever had at a Cracker Barrel. Slow service. Order was messed up and bathroom s were disgusting. And the staff could give 2 shits about anything. The waitress I think forgot about us. Avoid this place if possible. read more

Slowest service I have ever received. We waited an hour to get our breakfast. We watched everyone else get there breakfast including the people behind us before us. I would like to think that our waitress Laken is just a slow server and that it had nothing to do with the fact that my family and I aren't from the area read more

Patron beware: The hostess attempted to seat us next to a filthy table when the restaurant was nearly empty. After requesting an alternate table, we were treated like e had the plague. The hostess proceeded to "point" us out to several other workers; our sever arrived 10 minutes later; it then took 15 minutes to get a glass of water and for our orders to be taken; all other patrons coming in after us were served; we were only served after I spoke to the manager...35 minutes after ordering...the food clearly has been sitting awhile ...mind you, there were only 2 tables being served when we arrived and 7 tables after we arrived (6 of which were served prior to us). Finally, they presented the food ticket which was subsequently up-charged at the register without telling us. Terrible experience. read more

The staff wasn't only great at the service they provided, but they are some very nice people to have in the food service business. The food was outstanding and it wasn't only made with love, but you can tell the cooks enjoy the customers they serve. read more

Came in early and very small crowd. The restaurant was freezing and did not get our biscuits till after our food. One child didn't get her side, husband and I didn't get any of our sides. A cup of soup was served cold and with a dirty spoon. Biscuits came out after the food and were burnt. Not sure what happened to Cracker Barrel but have not been impressed at any location for a while and probably will not be back to any. read more

Worst customer service! Very disappointing. It's always been a problem at this location, I'm a GM myself and honestly I'm standing thinking how can this GM run this store, the way it is! Employees are very rude and acting like they don't want to be there. Which I understand no one wants to work, but you can at least have some respect towards customers and I even left a tip because I understand the struggle right now the food Industry is absolutely failing right now. Especially private owners. Anyways it shouldn't take two hours to cook a simple to-go order. read more

I've been to many Cracker Barrel's over the years. This one by far is the worst service was slow head. No silverware was hitting with plastic wire, took forever to get a drink refill manager finally came by and took care of the silverware and drink. Will make appointment to come back to this Cracker Barrel big disappointment. read more

Enjoyed by blueberry pancakes and bacon -- To Go order. Beware of the extended wait times and very limited menu selection during the social distancing timeframe. read more

Cracker Barrel Old Country Store - To Go - Blueberry Pancakes & Bacon - Southern Near Me - Batesville, Mississippi

Some simple employee customer service training here would go a long way at this location. When you come in right at noon & order the daily special to be told they are waiting on that product the waitstaff should know how long the wait is. When you order an alternative product they should have the product and if not be able to tell the customer at the time of their order and not some time later when they get around to getting back to your table. Poor customer experience all the way around. read more

Good fast friendly service, good food , order the fried shrimp with green beans , corn and fried okra, it was perfect. Husband ordered chicken fried steak with hash browns and eggs and grits, it was good. read more

Cracker Barrel Old Country Store - Fried shrimp - Southern Near Me - Batesville, Mississippi

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