Stopped in on a Thursday around 1:00 PM and was seated right away. Initial service was fine, but it took nearly 30 minutes for our food to arrive despite a fairly simple order: NY strip steak, chicken strips and fries, grilled chicken salad, and chicken and dumplings. Unfortunately, the food arrived cold. To make matters worse, there was a hair in both the salad and the steak. We would have sent the meals back, but our server never returned to check on us after the food was delivered. The men's restroom was also in rough shape--no paper towels available and trash overflowing onto the floor. As for the food itself, the steak was tough and disappointing. The chicken strips, fries, and grilled chicken salad were the bright spots and were actually quite good. Overall, between the cleanliness issues, food quality concerns, and lack of service follow-up, I'd recommend skipping this one. It simply doesn't represent itself well. read more

Cracker Barrel Old Country Store - Over cooked and cold New York strip - Southern Near Me - Bay City, Michigan

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Been here many times when in town on business. This time was my best experience by far, and one of my better ones in any Cracker Barrel. I was seated quickly and my food was the standard you'd expect. Hot fresh and home cooked flavor. The reason for the 5 star review? All of the above, but my server Morgan did an amazing job. Maybe the best server in any Cracker Barrel ive eaten in. Kind, efficient, read my mind on things. I hope management knows what a great server they have. Great Job! read more

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Neveah went above and beyond even on this busy Mother's Day! We had been left waiting for a bit at the beginning but once we let them know, she was on it, she brought us everything quickly and did it with kind service. She and the manager came out and also offered us free appetizers and desserts. You can tell that neveah was really hustling hard with multiple tables and I give her credit for taking care of us and everyone else with such grace. Thank you so much and I hope you liked the tip read more

Cracker Barrel Old Country Store - Steak, fried shrimp, Loaded Baked Potato Bar, fried okra, Dozen Corn Muffins, loaded Hashbrown Casserole - Southern Near Me - Bay City, Michigan

I like to eat at Cracker Barrel. It's kind of a tradition when I come to Bay City. I got offered to try the apple tea. Def delicious and I wish I knew sooner it was all you can drink. Food is always good even though I was there after 7 pm. Waitress was very knowledgeable too. read more

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Food and service on point however... ants were crawling on the table. Thankfully we were finished.

Oh my goodness!!! Best EVER. My waitress Nelly was quick to greet me, and kept checking up on me! Had I had a coffee seated, I'm sure I would have NEVER seen the bottom of the cup! I got my food (very quickly). I started with the pancakes, so sorry for the bites... But THEN, I cut into an egg. I've always orders them over medium, but since I always get snot-runny yikes and half the rime whites, last restaurant I gave up and ordered over well. Today, I bravely ordered over medium, fully expecting my runny usual.....But NO!!! They were absolutely PERFECT! Thick slow running yoke, whites cooked perfectly without ANY brown even the edges. (For any who don't know, ANY brown means improperly cooked. For years, I thought it was normal. The CHEF'S name is George. Nelly had to go back and ask because I guess he is kind of new. I would love to know his experience. And no, I did not call him a cook here. I even have problems trying to cook them at home. Do folks you CAN INDEED tip your chef or cook, and I gave him the same 20+% that I gave Nelly. HIGHLY RECOMMEND ONLY 1 negative (ongoing) BRING BACK THE MAPLE SYRUP. I WILL GLADLY PAY MORE! Fake makes me horribly illegal for 24+ hours! read more

Cracker Barrel Old Country Store - Regular strawberry pancakes. - Southern Near Me - Bay City, Michigan

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The food was absolutely delicious! The portions were big enough to need boxes for leftovers and everything was cooked exactly how we expected. Our waitress came over a decent amount of times and checked to see if we were doing well and refilled our drinks, even made a little small talk which is always nice. The feel of the restaurant was cozy and clean with a country comfort to it that we all enjoy for the most part. The gift shop is clean and has a wide selection, however it did feel a little cluttered maybe it was just the smaller space but overall all everyone was nice and we really enjoyed our visit. Extra points for a sugary latte read more

Cracker Barrel Old Country Store - Adorable fruit themed baby clothes - Southern Near Me - Bay City, Michigan

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I used to love Cracker Barrel, but our breakfast yesterday was beyond disgusting! I had to send my order back do to it being so hard that I could not even eat it! The waitress graciously removed it from our bill and offered to get me something else, but I told her that I would just eat the pancakes that came with my husbands breakfast; BIG mistake!!!! The pancakes were extremely tough and SALTY! BLUCK!!!!! read more

Cracker Barrel isn't that extraordinary. It's a highway exit kind of fast casual joint that one has to navigate a store of kitsch and knickknacks to get to the dining room. But if you happen to be rolling down 75 at highway speeds and you happen to check if they have their holiday special of Country Fried Turkey - and get lucky in that the special IS available- well, it's worth a detour. The turkey is delicious. With a batter that echoes the Colonel's orignal 11 herbs and spices. It comes with two sides - I almost always get their hashbrown casserole and fried apples. It also had some cranberry relish (a little underwhelming with only 2-3 spoonfuls, but tasty nonetheless). Finally, there's the choice of biscuits or corn muffins. I chose muffins and they didn't disappoint. I did notice their menu lacked Uncle Herschel's Favorite - which is a all day breakfast dish that features Country ham, which itself is hard to come by up north. That's my other goto when the turkey special isn't available. In and out quickly for about $15, it was what I needed. No pics of the food, I wolfed it down to quickly. But the fire place was nice! read more

Cracker Barrel Old Country Store - Cracker Barrel fireplace adds some atmosphere and warmth on a chilly Michigan day. - Southern Near Me - Bay City, Michigan

Terrible service. Waited 15 minutes before someone took our drink order. Waited at least 45 minutes for our meal. The restaurant was not even that busy. This is on a Thursday at 7:30pm. I feel like this is an issue across the board with Cracker Barrel's either they are seriously understaffed or they need better management and training. I felt like telling the customers waiting to be seated at the hostess desk to save themselves and go somewhere else!! read more

Cracker Barrel used to be our go to when on the road and I was never disappointed. Seems like things are going downhill with them anymore. In the past year, I've been to 3 different locations from all over the place and all of them were terrible. This one had to be the worst. To be fair, we arrived about 15 minutes before closing. But I wasn't expecting a gourmet meal, just plain 'ol chicken and dumplings with mashed potatoes and pinto beans. Everything was luke warm, the beans weren't weren't even cooked all the way, very crunchy. How do you screw that up? read more

Ordered delivery through GrubHub The biscuits were missing, and I ordered it for the biscuits, everything was cold even though it got delivered early, and when it got here the bag smelled like cigarette smoke. CB has lost a step somewhere and is going downhill fast. Never again. Avoid delivery, at least, but I do not recommend. read more

We stop often to this particular one because the food and service is consistently good. A warm cozy feeling when you're traveling

I have contacted CB guest relations for a second time. Two weeks have passed since my first attempt & all I received was the automated acknowledgement. Only been 3 days since my second attempt, so too soon to know if that did any good. Several people have told me that it is impossible for an electronic point-of-sale device (credit card charge device) to disagree with the input from the electronic register. So, exactly what happened here? Documentation attached. read more

I've never been to a Cracker Barrel that opened at 7AM. I feel like all of CBS down south open before sunrise. This place opened at 7AM on the dot. I went with my boss for whatever that's worth. After we were sat, our drinks were brought pretty quickly. Our orders were taken promptly as well. The service was great. The food was par for a Cracker Barrel. I ordered the Old Timer's Breakfast over easy, with sausage and hash brown casserole. The eggs were a little over done but that's that a big deal. I've had hash brown casserole that were eat too salty or over cooked. These were pretty good. The grits were good, not too runny. The biscuits were a little bland. read more

Food, service, atmosphere and the store in front. I enjoy going there when I go to Bay City!

Cracker Barrel used to be my favorite but after today beef gravy too salty. Hash brown casserole very dry. So disappointed

I just had to stop in Cracker Barrel during my trip to visit my family. Actually, I made a special trip to Cracker Barrel en route to the airport. LOL! The storefront porch was alive with young and old enjoying the rocking chairs or engaging in larger-than-life games of checkers. The country store was crazy cowled, but everyone was polite and considerate when we inevitably bumped into each other. I picked up some Michigander gear and some of my childhood favorite candies and treats. The staff was kind and friendly read more

Im a quadriplegic in a wheelchair, last Tuesday we stopped cracker barrel in Bay City to eat and my wheelchair would not fit under their tables. When I ask if they had a handicap accessible table the hostess told me NO. At that point we left the restaurant. It's hard to believe in this day and age that a restaurant does not have a handicap accessible table. I emailed the company but they never replied. read more

I have never had a bad meal or bad service here. The store and restaurant are always clean. It's one of my favorite places to eat.

You know the food was typical Cracker Barrel and it was good but the service was the worst ever!! Our waitress only checked on us to give us the bill and I had to go up to get my own hot sauce. She saw me and handed me the hot sauce and still didn't come by the table to see if we were okay. Also, I am an omelette person and they don't serve omelettes so I wouldn't go there for breakfast again. I got the good morning breakfast which consisted of egg whites scrambled, turkey sausage and cheese grits while my friend got the old-timers special over easy. He liked his food and he loved the grits. read more

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My friends and i stopped here on our trip up north and we loved it. Our server was good and the food was good and the store in the front is good and the vibe was good. I want to go back. read more

On our road trip we stopped in for some breakfast! Servers and waitresses were all so nice! Most of there breakfasts include biscuits and gravy, apples or hash brown casserole, and grits! So you will be filled up when you leave! read more

Cracker Barrel Old Country Store - Southern Near Me - Bay City, Michigan

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Great food, massive and varied breakfast selection, and cheerful service. Also a bonus that it's so affordable.

We had a very bad experience here. They gave us barely lukewarm coffee, dried out pinto beans that were so disgusting, i would have never served them to anyone, and the lemon grilled fish was so Full of bones, it was inedible. Our server, Logan, was great! He did his best to make things right! He couldn't help what was coming out of that kitchen, which obviously needed more supervision..... read more

Well two-thirds of the employees were wearing their masks correctly. Hey, your nose and your mouth are both connected to your lungs. If you don't cover both, the mask is useless. read more

Most of the time the service is great and the food is hot. Fireplace in the dining room is nice. You have to take you bill up to the front to be paid. I normally wouldn't mind but there is so many packed in the store its uncomfortable waiting to pay. read more

I had never ate here beings that its just not my type of food... The store was so very cute though! I ordered the cracker barrel sampler..a piece of ham, a piece of meatloaf and a little chicken and dumplings...it was ok.meatloaf was good and that's saying a lot because I don't like meatloaf. I enjoyed the coffee and the side salad. My husband got the 16 oz steak well done and I hate to say it had no flavor, worse steak ever. Maybe because it was well done I don't know...we really enjoyed playing a game of checkers outside at the end of our meal! We received very small portions not sure if that's how it always is or if it was that particular cook. probably won't go back but mostly because it's just not for me, not because there's anything wrong with it.gave three stars for small portions and horrible steak. read more

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We had the worst service, especially from the manager Jackie. My food took well over an hour to make it to my table and when Jackie came to my table, I was honestly looking for an apology and explanation of why it had taken that long. She barged over and was a bit hostile saying that she "will not serve food that has fallen on the floor". I'm not sure if this is what caused the delay in my order but I was a bit nervous to say anything more to Jackie because she was not acting as a manager or server I would ever want to deal with. Incredibly rude and unprofessional. read more

The food took 35 minutes to get out.!! It was gross. They gave me the wrong food. The waitress refilled our drinks once at the very end as we were about to leave. It was loud noisy and it stunk. The food was gross burnt tasteless mush. I'm not even a Karen but I would give this place a zero if I could. Never ever would I run a business the way they run their's. If you are planning a trip to cracker barrel I suggest that you take a left and go to the new nose or the Luckys next door. TERRIBLE SERVICE, AND DINING EXPERIENCE !!! read more

We decided that home style cooking sounded good and Cracker Barrel came to mind. We were greeted and seated promptly. The three of us decided to try the trout dinner (7.99$). Included with the dinner was a fillet, I had a side salad, and fries. Cornbread or biscuits were also included. The fish was prepared well with a light lemon sauce. Everything else was good too. read more

I had a pretty good meal of flounder with a light breading, Brussels sprouts and kale slaw, cheeses potato and fresh fruit. Two biscuits. Good service. My friend had an open faced roast beef sandwich that looked delicious. read more

Used to work here in the retail store, it's a really tough job (being happy all the time while trying to manage tons of people at a time)! Much of the staff excel in customer service and will always be attentive and helpful. It does get extremely busy at this location and jam packed especially on holidays. Recommend the chicken and dumplings ALWAYS! read more

I LOVE CRACKER BARREL!! I travel across the US all the time and will actually drive out of my way to eat at a CB. Thankfully I didn't have to do that on this stop. As we walked through the doors we walked through the "General Store" and I always get that good feeling that I'm about to get a good meal. I always order the same thing. Always! biscuits & gravy. The waitress took our order and in a short time we had our food. Everything was as we expected and the flavors were classic CB. Always good! I will continue to search out CB because they serve good food that is reasonably priced, and it's that way no matter what state your in. read more

We ate dinner there on a Saturday evening in 10/07, en route to the UP. The service was friendly & prompt, the prices were great and the food was good. My husband's apple cheddar chicken was delicious and the rolls were really good. read more

Such a great cheap place to have a good Sunday breakfast. Amber was my server and even with a busy full house she was still amazing. read more

Cracker Barrel Old Country Store - Southern Near Me - Bay City, Michigan

I never ate here before or even stopped in to the store. My mom picked this place to eat for Mother's Day, and of course it was jam packed. The service was pretty fast, so that was nice. We had a party of 9, and they took pretty good care of us. I had the country meal that had the 2 battered and deep fried chicken breast with mashed potatoes and dumplings. All of it was fantastic. The chicken was expertly seasoned and fried to perfection. Wow it was delicious. And huge portions! The dumplings was fantastic as well. Very very good! I will be back! read more

This is an awesome place for anyone who is into novelties, antiques, old fashioned toys, old fashioned furniture, or old fashioned candy. The food quality is just as good if not better than any other average diner but it feels very touristy and fun. I enjoy going here Sunday morning with family after church. If you want to get eggs potatoes and sausage it will be like 3 or 4 dollars. if you want to get trout or salmon it'll be about 12 to 15 dollars. read more

Being a server, I try not to be too judgmental because I get things happen but on Saturday morning (7/7), I was sat down at a small table by a host, it took at least 5-10 minutes for my server to get to me. By then I was ready to order and all I wanted to drink was a water. She took my order and never brought my water. 10-15 minutes later she's making her rounds and I ask for my water again. I then got it right away. But It took at least another 10-15 minutes to get my breakfast. My food was okay, ordered my eggs Over Medium and they came out almost hard. Other than that no complaints with the food. I typically love Cracker Barrel but I was really disappointed with this past visit. I'm hoping I just had a weak server on my visit instead of weak staff in general. read more

Ate here with family and everyone enjoyed their experience. The service was very fast. The parking lot was packed but we got right in and had our food in what seemed like just minutes. The service was average, everyone was friendly but nobody went above and beyond. The Open Faced Roast Beef was good, the meat was very tasty but a little on the dry side. This is understandable since the plate is covered in gravy but I would have preferred a little more texture on the plate. I could go either way on the retail store, but it is slightly awkward that you have to pay for your meal at the register instead of the table. We almost forgot to tip as a result. Overall I enjoyed my experience and would return. read more