Had a problem with my meal, didn't want to deal with it so I paid and left. Next day I went back and talked with Amy the manager. She apologized and made it right. read more

This is one of the worst experiences we've ever had we ordered a call in order to go when we got at the restaurant we had to wait an additional time for the order ! They left one dinner completely out of the order the meat loaf dinner looked like some thing they had to put in the garbage the mash potatoes was not large enough to be worth the drive not to mention the green beans you could count on one hand ! We order cornbread and got biscuits to sum it up we will never darken the doors of this restaurant again! As a side bar I had the meatloaf dinner last night and I thought I got a child's dinner! read more

3/4 of the wait staff I observed were fine, the other one not so much. And I was served by that one. Even at check out, the cashier couldn't care less if my experience was fine. I said," you didn't ask about it, but..." and shared my concerns. Bye bye, logo or no logo, this one will never see my happy face again! read more

Literally forgot to put biscuits OR cornbread in our DoorDash. Either one is fine but nothing when you literally give these away. Pretty sad. This place is operating with a bunch of amateurs. Surprised they can even stay open since they can't deliver their free appetizers. Shameful. :/ read more

I have always loved the decor on the walls in the restaurant. I even like the things that can be bought inside the store. It is genius on the setup. The host is very sweet and sat us right away. Our server is extremely nice and very professional. In my opinion and experience, the food has always been amazing. I cannot recall a time where there was a problem. read more

If I could put zero stars, I would this whole establishment has gone to hell in the past 10 years a corporation that was built around good hospitality doesn't have any. I went to this restaurant recently the floors were so dirty and sticky when I asked to talk to the manager. The girl with dark red hair, her breath stink. when I was trying to explain my meal was half cooked she seemed to be annoyed about me even saying anything. I could've got salmonella from the way that chicken wasn't cooked. when I went to the bathroom I seen a cook with a blunt in his hand, standing outside the bathroom talking about he can't wait to light this up. He might as well light it up in the employee bathroom I was overly shocked. I seen the new general manager Brian I believe his name was talking to the employees like they were dogs. even raising his voice, this doesn't seem like a great work environment or a great restaurant environment. Overall, my experience was very unpleasant. I felt like a burden when my chicken was undone. Don't recommend at all they didn't even offer a to make up for my experience so I just walked out. read more

This location never disappoints!!! Food,service and gift shop of course are all amazing.

I was told it would be a five minute wait. Instead it turned into a 40 minuet wait. We were told our table was being wiped down, But then when we weren't being taken back we asked again and was told that it was not. I have a family member on crutches. We then waited an hour for food! I don't know what else to say. After we got our food my almost 2yr olds cheeseburger kids meal was raw. Our waiter was very kind though and accommodated the inconvenience. read more

Cracker Barrel Old Country Store - Breakfast & Brunch Near Me - Cold Spring, Kentucky

I'm finally completely frustrated with this specific Cracker Barrel to say don't patronize this site. The last 3 times we've been there the service has been so slow we missed an upcoming appointment. Last night we arrived, no one was in the front dinning area and we waited for 30 minutes and was never seated. The poor young lady at the front desk told us 3 times there was no one available to clean the tables and she had no idea how long it would take. By the time we decided to leave there was a line of more than 15 people waiting behind us. We decided to leave and 2 other couples followed us. As a follow up, we drove next door to Bob Evan, was seated immediately (restaurant was about 50% full) and our food and service was excellent Maybe there is a changing of the guard read more

They changed their menu.Raise the prices in the food is terrible.I have been 23 different ones will not go back

We ate here today and our food was excellent. My husband got the meatloaf with green beans and hash brown casserole, I ordered the new Apple French Toast with Bacon. The service was slow, we had to wait almost 20 minutes before anyone took our drink or food orders. They were not that busy. The restaurant and store were clean as well as the bathroom. We will definitely be going back. read more

Ugh... so many rude reviews! And the lady calling people idiots??? You realize these are mostly kids, right?? How would you feel if someone called your kid or grand kid and idiot?? Anyways, I visited the Cold Springs Cracker Barrel early Monday evening (10/20) for dinner with my family. Billie was our server and I can't say enough good things about her. She had just came on the floor and the hostess sat her immediately with 4 tables back to back, ours being the 4th. Expecting to have a bit of a wait because of this, we watched as she quickly and efficiently greeted each table before us and took their order. We had only been sat for about 5 mins and were talking so still needed time to explore the "new" menu since we haven't been in a while so we just ordered drinks at that time. She brought drinks for all 4 tables at the same time, which I was thoroughly impressed with considering it was at least 8-10 different drinks, and took our order shortly after. I ordered the crispy tender dippers (basically just fried chicken tenders) mac and cheese and hash brown casserole. I don't remember what my family ordered because I was too hungry and too excited for my own food! Our food was out not 10 mins after we ordered and was HOT and fresh! Our glasses were never empty. We were offered (and tempted!) with dessert and some kind of little $5 to go meals. She even filled us in on the new fall menu items that were starting the next day (pies?! Heck yeah!) Billie was extremely friendly and attentive. We will definitely be back and request her when we do! read more

We have eaten at Cracker Barrel's around the country and know what to expect. We stopped into the one in Cold Spring, KY, over the weekend and were very disappointed. My husband and I both ordered the "new" chicken skillet. The description was tender white meat chicken in a creamy sauce with carrots, peas, and onions, topped with biscuit crumbles. Sounds good, right? Well...No peas, very little chicken and carrots, and LOADED with cubes of corn bread (not even in the description) in addition to two biscuit halves on the top. Not at all as described--all starch. The flavor was good, but had we wanted corn bread and gravy, we would have ordered that instead. The only reason I am giving two stars instead of one is because the service was good, and the GM went around passing out coupons for a free appetizer, which we ordered. The hot cinnamon rolls were very tasty. read more

Wow, I don't know how I've made it this far in life without going to a Cracker Barrel. What an experience, from the rocking chairs that you can buy, to the store with just about everything, to the open fireplace radiating heat within the restaurant. Our server Caroline was delightful, so sweet to help and quick with service even though it was the busiest time of the morning. I ordered the bacon n egg hashbrown casserole and I think everybody else was jealous when my food arrived. It was filling and delicious with a variety of flavors. The biscuits were soft and buttery. I split the beignets and they were the perfect sweetness to balance the savory. If you want a home style breakfast at a great price, this is it. A few tips: - the little syrup and jam jars? adorable, take them home and use them creatively as you wish - they now have mimosas which my friends say is new for them to have alcohol - you can get a coffee to-go cup before you leave read more

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Abbi made my experience worth a million dollars! She is such an attentive server, she went above and beyond for our meal, and made sure we had the best experience possible. i will be requesting Abbi in the future! read more

wow, so much hate in these reviews lol. yeah the service is kinda slow, but every CB I've even been to has been packed and I'm sure it's just part of the standard. Anyone who's coming here for a Michelin-starred experience is an idiot. You come for the huge portions of decent, inexpensive food. It did take almost 30 minutes for my breakfast to come and the couple at the table next to me had a ton of issues with their order, but for $15 and more food than I could finish in one sitting, I'm perfectly content. read more

We had multiple issues with are order, first we asked for broccoli casserole for a side, they brought the food out and said sorry I think we are out, went to check and never came back. Then we order a country fried steak and they brought out chicken, they took the chicken left the sides and didn't bring my steak out until I was finished. The refills were asked for but took forever to get back, like the servers would go missing or something.. when the servers would come to the table they were polite. Although we requested a box and they went to another table they were serving and forgot all about the box, came back 10 minutes later and said they forgot. This is the second time we've had terrible service. read more

Claire, our waitress the night of June 4th was so incredibly kind and efficient. We came in about an hour before closing. She did not make us feel rushed -- welcomed us like it was the start of her shift. read more

I've only been to this location a few times now, but I've always gotten wonderful service from lovely people. Gizelle at the front counter is 100% a saleswoman but never comes across as forced, she genuinely seems to love her job and it shows. Then my waitress today was Billie K and she went above and beyond, was a total sweetheart and was a pleasure to interact with. The food was delicious and perfectly prepared, my fat self thanks you all. I always love the 'feel' of Cracker Barrel with it's decor as well, makes me feel at home. Thank you for always being such a wonderful location and for keeping stock of my favorite soda, Dr Enuf! Oh, and shout out to the manager who's name I sadly missed. Lovely lady who I could tell cares for her crew as much as the customers and had a lovely conversation about the restaurant, store, and the love for our children. Truly made this visit one of the most enjoyably epic visits I've had at ANY restaurant. read more

We were surprised that the hostess seated us right by the kitchen door (walking the entire length of the room) when the restaurant was 90% empty but we were sports and didn't push back. Took too long to get a waitress but the waitress was new and sweet so we didn't mind that she was slower than normal. It took an abnornally long time for food to arrive. Another person (not waitress) brought out the food and both entrees were terribly cold. My chicken and dumplings were so cold that the liquid had already formed a skim on top. The newbie waitress came just after we resolved to send both entrees back. Had to wait a long time again and the Idiot that delivered the first cold food brought out the replacement plates which were microwaved to make them hot. Unfortunately, that effort turned my chicken into rubbery lumps. Husband's meatloaf was too dry to enjoy very much too. But the complimentary floor show was a blonde, petite 18-year old waitress bending over and hanging onto her seated boyfriend at a nearby table. She seemed perturbed when we asked her to get our waitress so we could get the check and leave. The idiot from earlier brought the check and acted pissed off at us too. We customers were apparently much too aggravating so that's a wrap on Cracker Barrel for us. We don't care about logos. We just wanted a delicious lunch which was not to be had at the Cold Spring location. read more

don't go if you want fresh after 6:00. for sure don't order to go. please give me some extra butter for my "brick biscuits" i would have been embarrassed as an employee to even take home as left overs from the night! got any tarter sauce to flavor my catfish?! read more

This Cracker Barrel is unlike any other. Located in the heart of the community, seamlessly decorated like it's been prospered in love and comfort for generations, this is by far the homiest Cracker Barrel. The service here is exceptional! The focus and dedication each and every service provider delivers is not only genuine, but considerate and kind. I have never had a bad time here, and I don't think it's possible to have one either! As far as the food is concerned, the Biscuit Benny is not only the most creative eggs Benedict I've ever had, but it's delicious as well! The management team here is a 10/10, navigating any and all qualms a guest could have with love and patience. I will be coming back repeatedly! read more

I ate there this morning with my husband and we were the only customers in there today. The waitress was super nice to use and brought out our food that tasted amazing. There is times when yes, their service will be slow, but that is usually when they are busy during "peak times," like a lunch or dinner times, for example. I've been at the restaurant when it's been dead slow and when it's been off the chain busy -- I still managed to get good service there, like I did this morning with my husband. Moreover, I've come to this restaurant with my parents, especially considering that my dad is now wheelchair-bound. The restaurant has been extremely accommodating with my dad in his wheelchair. I have never had an issue with them finding a table for my dad to sit at it with his wheelchair. I really appreciate them not being jerks about my dad needing a table with wheelchair access to it. Some folks that gave this restaurant low reviews might want to try the restaurant again and like on an "off time," because they should get good service then, if they're wanting to be picky about their service that they get from the restaurant. read more

Cracker Barrel Old Country Store - Hubby with his breakfast. - Breakfast & Brunch Near Me - Cold Spring, Kentucky

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WORST MEAL EVER! It was inedible. First sent back as it was cold(turkey, stuffing). Was brought back out....stuffing was dry as sawdust and burnt....totally inedible. The turkey was dry as shoe leather, again inedible. Then they offered me something else....to which I ordered a BLT. Hard to ruin this....or so I thought. Two slices of what looked like rye bread, a large dollop of mayo, tissue paper thin slice of tomato, and get this.....2 slices of bacon. Who does this?? Good thing I'm not the cooks boss as he would be fired. Their food has gone down hill. I'd think twice about this location in the future. read more

Took over 30mins for food. Never received any silverware, especially when they brought us the wrong order and we told them it was wrong and asked for silverware. Waited for 20mins for correct food and silverware to come. We had to go to the hostess stand and get a a manger. Manager went to the back, Had to wait another 20mins for the manger to come back from the back, wasn't even the manger they made a hostess tell us that they would comp our food. We were running late for an appt that i have waited so long for, 8 months. read more

I was at the Cracker Barrel store in Cold Springs yesterday Friday November 3rd. I always order the fish fry special because it is so good. Yesterday I was given a plate with 4 little pieces of fish they were so thin that when you cut the bread and the fish was no thicker than a coin. They were not real warm so I'm assuming they were pre-cooked. This is not the quality I am used to. Lady next to me ordered the same thing and hers was big and fresh and hot. read more

Cracker Barrel is always good but as you can see my review is only 3 stars. This location is new and it shows. The food is usually good but the service is slow and the servers need much more experience. Last time we were here we waited around 15 minutes to get our drinks after ordering them then our waiter never asked if we needed refills. The food came out quickly but we again waited around 20 minutes after getting our drinks for the server to take our order. Again the food was great and I'm sure the service will match that after some time and more training. read more

Food is always cold. Service is slow. Portions are microscopic. Bacon practically raw.

This was my third or fourth visit to this location. We got in without a wait on a Saturday which was good and a little unexpected. The service once at the table was a little on the slow side (our waitress was a little flighty but kind.) I got the Chicken Fried Chicken platter which was a large fried chicken piece that was (supposed to be) covered with some of the most awesome white gravy on the planet, two sides which I got steak fries and hashbrown casserole. A biscuit or cornbread is also included and I chose biscuit. My problem with this was they put no gravy on my chicken. Now they did correct the problem and gave me a bowl of gravy to put on it but how can you forget gravy on a dish like this. Nevertheless it was still good as the chicken was crispy and delicious and as I mentioned the gravy is first rate. The hashbrown casserole from Cracker Barrel is another awesome dish as the combination of cheese, potatoes, and a little bit of onion makes for awesome flavour. The steak fries were fine as well. The food was good but that gravy omission was perplexing. read more

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There was a strange sour-like smell as we passed some tables. I ordered grilled chicken, pinto beans, and greens. They had a strange taste and were similar in taste. Not a good experience. Cracker barrel used to be decent food. read more

My first ever visit to a Cracker Barrel and I was not disappointed! I went in with a couple of friends and we amordered the country fried chicken, pork and steak. While the three of them were good, I felt the pork and chicken were better cooked. The chicken particularly was very tender and juicy I loved it. The sides we ordered were Mac and Cheese and pinto beans, which were well done. The service was efficient and the waitress was very attentive and courteous. I enjoyed this experience as it fulfilled my expectations. The decor was apparently typical of a chain restaurant like this which made me feel like a newly arrived tourist. The only downer was the biscuits, which they were really bland. read more

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It's your standard chain restaurant. It's great for friends, family or a single person. The menu is pretty versatile as far as getting the sides you want. They have booth and table seating. They even have a fireplace in the winter. I like being able to play games at the table while you are waiting for the food to be served. There are rocking chairs and checkers in the covered porch to use while waiting (there's usually a wait) for your table or even after you eat. There's also shopping. You can purchase home decor, old thyme candy and drinks, clothing and much more. The food is never as great as the photos. I do love the fried catfish and fried apples. Not many places prepare them as well. The chicken and dumplings is great, a little more chicken would make it even better. We went for breakfast today. Those eggs tasted like plastic. They had such a weird texture. I couldn't manage to choke them down. The gravy tasted like paste. It barely has sausage in it. The gravy and the grits came out with that thick film on it. The apples weren't even hot. The food is not heavily seasoned which makes it good for all ages. I doubt that I'll crave Cracker Barrell next time I want to go out for breakfast. read more

Great little place, love it in there. The food was excellent and all of the servers made it a very nice experience

They would get zero stars. Told the wait was 30 minutes for 2 people. 1 hr later we were STILL not seated and when I asked what the hold up was... I was told that management was waiting for the kitchen to catch up. Mean while there are 15 open tables and the store part of the restaurant is not packed. Get it together! read more

There are not many places that serve comfort foods with such a warm & welcoming atmosphere and wait staff. They do all meals with equal quality & attention and the price are not far from what you expect to pay. If i want a relaxed home cooked meal without being at home and cooking it myself, i'd go here. read more

We had to wait over 1 hour for our food and they did not offer any explanation or discounts for our troubles. The food was not that great and definitely not worth the wait. read more

I walked in to order one piece of cake. I was told it should take about 5 minutes. 30 minutes later I just left. There were 3 employees at the check out and not very busy so it would seem logical that one could have simply gone back and gotten it. read more

Worst ever I've ever been in 56 years called ahead for seating supposed to be at 1o'clock came in there's 25 people in the restaurant waiting area and then finally got a hold of the manager came to find out the manager told the hostess and she forgot to put us on the list so after all of 25 people went ahead of us we finally receded 30 minutes later no apologies no discounts nothing it's not the way I do business that's not the way I go out to eat there's plenty of choices and I'll never be back again it's very disturbing I would go to Bob Evans. If there was a way to leave no stars I would the only reason I'm giving one star because that's the only way they'll register my complaint thank you! read more

This Cracker Barrel, as many are...especially on a Sunday after church, is CRAZY busy. However, the service is pretty quick and the food is quite good. There is, however, a trick. Ask for an omelet. They are not on the menu, but if you ask they are "there". I prefer the Western. It's packed full of goodies and, as always, made to order. It can be a bit noisy, so casual conversation is more like casual yelling. Other than that, it is a decent place to eat. read more

Don't order a glass of milk, six ounces is $1.99. At Kroger you can get a gallon for $1.19. Cracker Barrel is a rip off. No handicapped parking at a place full of old people. read more