Thank you for my wonderful server London I will be back! She was so kind and sweet and had good energy!

Let me begin by stating that for years, my family and I have enjoyed dining at CB. However, over the last few months, I've been very disappointed with the quality of food and the changes they have made. I hope they can bring the old CB back. But let's move forward to this particular restaurant. I arrived around 8 am to find that there was only one couple in the entire restaurant, besides myself. After being seated, I had to ask the waitress to move me to another table, due to the foul odor from the table/and or chairs. She moved me one table over, but I could still smell the odor. I placed my order and then began looking around...I couldn't believe how dirty the floors were. I might could understand if it was near closing or during a busy time, but it was 8 am. The floors were filthy, as seen in the photos When I did get my food, my grits were barely warm. I made the waitress aware and she offered to have the grits reheated but At this point I was so turned off by the filth that I just wanted to finish and leave. I really hope CB can turn things around. read more

Cracker Barrel Old Country Store - American Near Me - Saltillo, Mississippi

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I mean... it's Cracker Barrel. You don't go because the food is amazing. You go because you already know exactly what's on the menu and that it's the same frozen-from-Sysco food warmed up with love (and by love, I mean a microwave). Comforting in its own way. BUT -- our waitress? An absolute angel. The sweetest thing this side of the Mississippi. She is the reason for the 5 stars. My mom is elderly, and this woman doted on her like she was her own grandmother. Truly made our lunch feel like a 5-star experience. I swore I wouldn't forget her name... and yet here we are. A couple of items were missing from our order, and she fixed everything instantly, no fuss. I ordered the grilled chicken salad (yes, I know -- who orders that at Cracker Barrel?), and she even had the chicken put on the side so my lettuce wouldn't wilt. How sweet is that?! My mom always has a complicated vegetable plate order, and our waitress made sure every single thing was just right. She really elevated the whole meal. The restaurant itself? Same as every other Cracker Barrel in America -- same decor, same little country store full of things you don't need but suddenly want. Which, honestly, is part of the charm. You go for the rocking chairs and the shopping almost as much as the food. If all Cracker Barrels had service like this, they'd be unstoppable. read more

If you've been to a Cracker Barrel, you know the drill. Like this one (1), they are usually, conveniently, just off main travel route exits for quick access and familiarity. You walk through the gift shop and into the dining area. This like others, has the traditional old country store feel and decor. We came for breakfast and were seated promptly. I had the Country Boy breakfast which was steak tips, eggs, biscuits with gravy, and two (2) sides. The food was great, the service friendly. My only complaint is the very long wait for food, despite not being busy at all. For that significant wait without any real explanation, I have to knock it down to four (4) stars. I'll probably give it another try sometime soon, to see if it was just a one (1) off on the wait time. If so, I'll update my rating accordingly. read more

Cracker Barrel Old Country Store - Country Boy Breakfast - American Near Me - Saltillo, Mississippi

Have never been at a chain restaurant was so bad. Server did not know what I wanted on menu. Service slow, when it came my order was wrong. Toppings wrong, half left off, half left off was nasty, mushrooms, kale I think. Menu said get 2sides, then charged for side, the one wanted they were out of it. Manager not very accommodating Said"company policy" We will never return, understand that Cracker Barrel is on down hill slide. read more

Let me start by saying whenever we travel this is our breakfast place. The waiter was so sweet at this location. I enjoyed my breakfast with my husband while we were in Pontotoc, Ms. This area is very boring to come and stay for a while but we were here for work. I just love the hash brown casserole, the Moms signature breakfast, and the hot skillets. You just can't go wrong with this place. The ambiance is always welcoming and friendly. I always start off shopping in the store and find some type of great nicknack for the house. read more

Service bad! Out of fried chicken all the time! Took us over a hour to get our food. People that come in after us were eating before we even put our order in. Needs new management!!!!!! read more

Wanted to leave zero stars but that was not an option. I'm not the type to leave reviews, but this needs shared. Worst experience I've ever had at a Cracker Barrel. Ordered instantly, at the same time as our drink order. Out of almost everything, it's a Sunday evening so understandable that they have been busy. Picked substitute meals and sides from what was originally ordered - one refill the entire time we were there. Went for a second refill and never got those brought back. Sat for well over an hour with 3 young kids and never received our food or an update on our order. Waitress was nowhere to be found. Finally asked her what was going on and was told that we were just then third in line to receive our order after over an hour of waiting. Asked for the ticket to pay for drinks - nearly $16 for drinks with one refill. Cashier was appalled that we were paying for drinks without ever receiving our meals. Unfortunately just a disappointing dining experience. read more

Idk where to start. This place is so below par but has good food. This is my SO favorite place to eat and I always hate when she wants to come here. Every time we go here the service is a complete hit or miss. We always have to sit around for 30+ minutes to get sat and when we do get sat, it's like no server wants to make eye contact because they don't want to greet the table. We always have to wait 10+ additional minutes to even get our drinks. I really try not to be critical because there's normally a ton of people here but geez it doesn't take but a few minutes to get a round of drinks. I'm not bashing all the servers, there are a good handful that always give us a great time but there are some that don't. I have been a server before, so I do understand being in the weeds, but no one shows any sense of urgency at this restaurant. If you have absolutely nothing to do for the next 3 hours. Here you go - 1/10 read more

Sad to say but Cracker Barrel is just gone to the dogs everywhere I've visited. Whereas once the table got a big basket of biscuits and cornbread, now you only get it if it's part of your meal and they're carefully counted out. The food is just bland and straight out of a can from somewhere and it's almost always lukewarm by the time it gets to the table. If you don't get whatever special they are pushing, you can count on waiting for ages for it. I only go there when forced to. read more

Service with online order is not optimal. Should consider adding something to call the store so you don't wait 30 minutes after check in.

This is one of the nicest Cracker Barrel's we've ever been to while traveling. Super clean, delicious food and the nicest staff.

Don't even bother. Poor service, confrontational waitresses, cold food, mixed up orders, 1: 45 wait for food. But hey, other than that, it was amazing read more

Food service atmosphere was great. They haven't changed the decor and we loved it would go back often. Whenever we're in Tupelo service was phenomenal. read more

Food is awful, management is awful, servers are awful. Used to be good until they got ran the good employees off. ​

Waited over 30 min for food and it was lukewarm. Service horrible. Silverware when we got it was wet and dirty. We left without eating!! I don't usually leave reviews but worse Cracker Barrel I ever ate ! read more

The staff does not pay attention to the guest or know the menu. I asked for a bowl of beans and received a small side dish. When I asked about the bowl she said that they didn't have a bowl on the menu so I had to get one and show her. Then when I got the bowl of beans they were almost cold. I had to got to the waitress station to get a drink refill. I saw a manager seat guests at a dirty table when there was a bunk of empty clean tables. This is a very poorly managed restaurant. read more

This was actually awful. We waited 1:30 to get our food. I honestly love cracker barrel but this was just disappointing. I wish I would've just stayed home and eaten frozen veggies. This made my depression worse. This is gonna take a long time to come back from. I wish i could cast a spell on this cracker barrel so that it could disappear from existence. Would do a 0 stars but it will not let me. Waste of an evening. Gosh. What the heck. Im so bamboozled rn. read more

Honestly I'm just floored! A couple of years ago this place was on my radar particularly during covid! Management issues, employee issues! However seemed to improve slightly but then finally gave up and started going to Cracker Barrel in New Albany! Decided to try this location again! How can you get any worse??? WELL waitress came and took drink order, then took food order with zero personality. I try to be friendly with everyone! Never smiled or reacted in any way! A another couple came in she did the same with drink orders but she never came back to get their food order and I could see the kitchen door and she flat disappeared. Not sure of time frame but the other couple just up and left! We waited a bit more maybe another 5-10 minutes and we just left as well and drove to New Albany location! I've always loved Cracker Barrel and Tupelo doesn't have a lot of places to just get home cooking! Glad New Albany is only 25 minutes away !!! Shame on management of this location!!!! read more

It would been nice if the hostess would have told us that they are going to be closing soon. We would have left and went somewhere else. When you have small children they talk, pittle around, and be kids. So a meal for us takes longer for us to eat. My family and I came in around 8:15 PM or so. We did not realize that this restaurant was going to close at 9. We thought that it closed at 10. But apparently that is only the weekend. Our fault we get it. The food came out decent but my wife and I was not very happy when we only received 4 biscuits (only 3 are in the picture) and the biscuits that were given to us seemed like they were the castoffs biscuits. When we asked the waitress about the biscuits she told us that is that all that they had. My kids got hot chocolate it was going to take 10-15 minutes to make. Why couldn't we have fresh decent looking biscuits ? In that timeframe . We would have bought the rest of biscuits that were made. If we would've been communicated with about them. Due to the waitress response to the biscuits we felt that we would have gotten the same treatment from the manager. So we just left it alone. read more

Cracker Barrel Old Country Store - Biscuits - American Near Me - Saltillo, Mississippi

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The service was good but we waited an hour and a half and still never got our food. If I could I would rate 0 stars.

Not enough staff. Long wait time to be seated. Longer wait time to actually receive the food food is marginal.

I just want to thank Management, thank Customer Care and thank Cracker Barrel. Thank you for responding and thank you for caring! read more

It was bad the food didn't taste good and I didn't even get my food I ordered steak and when my family got there food they finally said they didn't have steak and the food was old and tasted bad so I DONT recommend coming here but the biscuits was good. read more

Drove to Mississippi from Connecticut and stopped in at Cracker Barrel for dinner. It was the worst I've had in a long time. I had a breakfast plate with pancakes, scrambled eggs and sausage. The sausage patties looked and tasted like the frozen Jimmy Dean stuff you buy at the grocery store. The eggs looked and tasted like they'd been microwaved. The pancakes were ok but the syrup was watery and super sweet. My husband had ordered a burger which he said was ok but nothing to really comment on. My daughter had gotten a crispy chicken sandwich which she also said was just ok. Apparently the best thing served to us was the Mac and cheese. Will never eat at another Cracker Barrel read more

Giving this Cracker Barrel is giving it a compliment it doesn't desire. Monday we went there for breakfast. It was almost 1 hr. And 15 mins before we got our food. We have been coming since it opened at least 2 times a week. The last few times we have experienced long waiting times when you can see open tables, long waiting times after ordering, servers having to clean off tables; taking orders; delivering food;refilling drinks, while trying to keep clients happy. We appreciate servers like Betty and Janet when we see how hard they work, underneath extreme bad management. Today, we were there for lunch 30 minutes later no food. Had to get back at work so we had to leave! This is not the experience we are accustomed to with Cracker Barrel from Missouri, to Florida. Thanks read more

We went to the Cracker Barrel restaurant; they very rudely informed us there was a one and half hour wait. We would have possibly stayed but they basically ignored us as if we were invisible and they were talking to someone one the phone instead of in person. Sad there is no such thing as customer service anymore. We have been there repeatedly before but have never been treated so rudely. I hope everyone was having a bad night and this was a one off experience. read more

Well, the eggs came out, they were supposed to come with biscuits, but biscuits weren't done yet ..not for eight minutes, so I guess we were supposed to sit there and wait eight minutes while the eggs sit there and get even colder than when they were set on the table, I talk to the shift manager and she just said "well we don't time our food with our biscuits" and she walked away !!! What a horrible place ..she was rude, never again for me, or for the two tables next to me ...shift manager should not be so rude and they need to get it together. Yeah, food should definitely be timed to come out together. WTF stay away from this place.‍ read more

Our waitress Lakin C. did not take very good care of us. I waited for a refill for 30 minutes. She never came to check on us but walked by our table multiple times. I was also supposed to cornbread and biscuits with my order which i had to remind her to give them to me, and after reminding her i still didn't get my biscuits. Her and other waitresses were then talking about us were we could hear them. The food was lovely but my waitress was not read more

This Cracker Barrel in Saltillo Mississippi is one of the WORST places I have ever stopped at!! Usually this chain is great for breakfast! Service is horrible!! Ask waiter for something and don't see him for 10-15 minutes! Food was cold!!! Gravy?! Hah thicker than wall paste!! Grits? A CLUMP! Literally!!! Country fried steak for breakfast? Cold! Left the meal un eaten and wife to deal with manager!! Even her pancakes were ice cold! Again...MOST HORRIBLE CRACKER BARREL HAVE EVER EVER BEEN IN!!! Would rather have a donut and coffee from a 7-11 gas station!!! DO NOT STOP HERE NOT WORTH IT!! Even the people at table behind us were complaining about service!!! Their breakfast came and they had NO SILVERWARE!!! Took the same waiter over 10 minutes to bring them silverware to eat with!!! Now THEIR breakfast is cold also!!! WHAT THE HECK CRACKER BARREL!!!!!! read more

My first time to go to a Cracker Barrel where I didn't freeze to death! Lol The new fried chicken dish was good but we definitely could have split it. They give you 4 big pieces. read more

Service was great! Food was great! The woman on the phone was rude as hell! I really wanted to give you 5 stars, but phone etiquette is very important. Sorry... read more

Not at all like our Cracker Barrel at home in Missouri. Just passing through on the way on a trip and on a Tuesday evening... the wait during a non-rush period was 32 minutes for our party of four. Once seated, our waitress took 20 minutes to get to our table. I imagine it was short staffed. All the tables were scrunched into one half of the dining room, which was somewhat unsettling in a pandemic. Our food was just subpar compared to what we get usually. The green beans were not seasoned well, the mashed potatoes was a cold, dry clump, and the corn was dry, rubbery, and well past their prime. Our waitress was a sweetheart but there was very little urgency. The whole visit was like over 2 hours... disappointing. read more

I have been to a lot of Cracker Barrel's all over the south. Never have I ever been this unhappy with one. I arrive and I am seated 15 min after my arrival. No big deal. But once I am seated the smell of mildew hits me. Then it takes my waiter 30 min to come take my order over an hour and still no food. Then when I revived my food it was a very small portion. I will not be back to this location. read more

We ordered Dressing and other side dishes for Thanksgiving. When we opened the containers there were 2 containers of Mashed Potatoes and NO DRESSING. We called several times to inform them that the DRESSING was missing, but after they finally answered I was put on hold them they hung up the phone. It ruined several of our guests from out of state Thanksgiving meal. What is a THANKSGIVING TURKEY DINNER WITHOUT DRESSING. ROYALLY MAD AT THEIR LACK OF CARE AND PROFESSIONALISM. read more

Well this was our favorite family place to eat until today. Our waitress was a bit spacey and didn't have it all together. We ordered our food and were disappointed some of the menus items were no longer available- which is why we went in the first place. Our food was not that good. For the first time ever I can say that. Absolutely no flavor - salt and pepper didn't even fix it and it was like our food had been sitting in a warmer for a while. We decided that today was the last day we would be going and will find another place. Such a huge disappointment. I guess when they make small changes it isn't always for the best. read more

Went in to eat and stood at hostess desk for 15 to 20 minutes. Finally I guess hostess showed up. She asked how many in our party and I said 2. During the our wait we saw empty clean tables. The hostess asked if we could give them 15 minutes to wait for them to clean a table. We decided that it wasn't worth the wait. We should have gotten a clue when a guy standing by himself said he had been waiting a long while. Won't try again. read more

Nobody goes hungry at the Cracker Barrel! Service was delightful and personal with extra attention paid to the kids and perfectly timed delivery of biscuits for the table. We had a large group (10!) and although our food was delivered at staggered intervals, it was all at an enjoyable temperature and prepared exactly as expected. Drinks were kept refilled and our check was easily split. This is the perfect longer stop on a road trip when you have time and also need a kid friendly spot to let the littles burn off some energy with rocking chairs and a safe porch to walk around. read more

Ordered the ribeye steak. The steak came out cooked rare, as I requested. The steak had little flavor and it was like chewing on a piece of leather. The macaroni and cheese side had no flavor whatsoever, although the sweet potato casserole and mashed potatoes with gravy were very flavorful. Both my server, Dylan M., and a manager, promptly worked to make things right. Unfortunately, when I got to my hotel, the replacement steak was a lot tastier, but most of it was fat and gristle (about half of the steak). Needless to say, I probably would not order ribeye at Cracker Barrel in the future, and I definitely wouldn't visit this location. Thankfully, my first visit was at a location outside of Indianapolis, and was much better than this location. Also, the bathrooms could've been cleaned better. read more

They're very consistent wherever you go! They "touch all the bases" by providing good service, great food, and a friendly atmosphere.