Had appointment for the following Monday. After 5 months I had my auto towed out. Battery was so dead it wouldn't jump start. I was charged for carpeting that was never opened let alone installed. This was supposed to be a complete interior make over. The whole time my truck was their I only saw a corvair in the shop. I wonder how they pay their bills. Is this a front for something else? read more

BEWARE - HORRIBLE BUSINESS and RUDE OWNER ALERT CRAFTSMAN UPHOLSTERY, Manassas Park, VA Owner Eric Sejd Whenever we work with a company, they start with 5 stars. We would never post a negative review for a mistake, misunderstanding or no fault issue that resulted in less than 5 star experience. But if you are rude, unprofessional and dismissive, continuing such behavior even after I attempt to clarify the situation, you, Eric Sejd, have earned ONE star (because you can't give ZERO stars) and this review! We were referred to this shop by a very reputable company. During our dealings with Craftsman, their receptionist, Rhi, was always polite and professional to deal with. But in the face of some miscommunications (us emailing Craftsman at the email address that they list on their website which also happens to be Eric's email address for the business - but they don't check this email address) and delays in the part arriving, the owner was extremely rude and dismissive as we were trying to figure out when the work would be completed, or, if it could not be done by our hard deadline, when we should pick up our vehicle and move on. He was snide and flippant, noncommittal and uncaring about completing the work. He was apparently angry that our vehicle had been on his lot so long, but it was HIS SUGGESTION that we leave it there, we didn't ask him to store it, and we had no control over part delays. We thought everything was fine after Renee emailed with Rhi, but instead, Eric went off as if WE had done something wrong. He hung up on us after calling us, rude and nasty from the first word, and demanding that we immediately pick up our vehicle and pay for work he did not complete or our van would be towed. To add insult on top of that, after we arrived he left instruction (he was not around himself to deal with us) with Rhi that it had to be cash payment, which he didn't mention before hanging up on me. We picked up our vehicle, which he left in a shambles. They took apart half of the interior of our van when all they needed to do to access the back of the bar was remove 3 screws. They would have known this if they accepted the offer of talking to our original builder (in Missouri) who would walk them through the process - but they didn't. We did find another shop that was able to reassemble our van's interior and all is back to normal but. While reassembling we realized that instead of simply unscrewing a hose clamp for our cooler basin drain, whoever disassembled our interior thought it would be a good idea just to cut (or broke) the drain plug so I had to go and find pieces to fabricate a new drain system. We tried to handle this professionally and were met with his nasty attitude, and a clear lack of caring whether or not the job was completed. This lack of customer care is unacceptable. Looking at the few reviews this company has on Yelp, it's been two years since their last positive review. Clearly by the more recent reviews as well as our horrible experience Eric and Craftsman Upholstery have given up. Do us all a favor, close up shop and retire for good so no one else has to be subjected to what we went through. read more

The owner spoke to me himself. I took my seat there with gel pad. His main focus was on doing the job right. No sales tactics. Told me to test drive it first, before they can change my seat. I would bring it back here any day. Very professional. read more

We had a car in here three times in 6 months, for a roof leak appearing to be from around the sunroof. Carpet soaked. We would find water on the carpet every time it rained heavy. They could never find the source of a leak. So I just took the car interior apart, dried out the underlayment, and did my best attempt to clean out the sunroof drains and channels. read more

Horrible...wont ever bring another car here again. They had my Range Rover for over 3 weeks. Finally I get a call saying it was going to get towed because it didnt have a tag. I ask is the work done yet, they said no? Im like ok? When I got out of work I call back to get some more clarification and a lady answers...the truth came out, it was too hard of a job. LOL If that was the case I wish you told me ahead of time instead of wasting three weeks of my time. No apologies, No remorse...all good live and learn, plenty of other shops around. I will post everywhere I can to warn others. read more

I have no idea how a place like this is actually in business. All I needed was some pieces of vinyl cut and sewn. It's a job my grandmother could do. This place won't give any estimate over the phone. They want me to drive an hour of them for the privilege of receiving a quote. When I asked if they would allow me to send over photos and measurements, their response was "we'll pass on this job." Excellent customer service, clowns! read more

After reading both the positive Yelp reviews and Craftsman's own website touting their niche of working on custom projects, I felt rather confident that they'd be able to handle my own custom project of having my upper dashboard panel wrapped in leather. After reaching out with with a rather simple request, I was simply told they wouldn't be interested in working on the project. While I can appreciate that every shop can turn down work, it just seemed odd that a shop who touts their custom work on their website would then in turn, turn down a project which by definition is custom work. read more

I asked around for a reputable upholstery shop and Craftsman name came up time and time again. I have a 1970 pontiac and wanted the seats recovered {bench} Eric and his team did an amazing job. 1. No springs available Eric returned the look and feel of my seat to better than new. 2. He modified seat covers made for a chevy and you cannot tell where or how. 3. Eric listens to you and delivered on time at the price quoted. Remarkable crew Thank You Eric Sincerley Heather and David Plum read more

Absolute Perfection! Craftsman Upholstery created and installed a custom headliner, carpeting, shifter boot, and floor mats for my 1954 Chevrolet 3100 pickup that I am restoring. Before I let anyone work on my truck, I have to be convinced that the quality of the materials is first rate and the workmanship is perfect - it also helps when the folks doing the work are as enthusiastic about putting a 61 year-old truck back on the road as I am. Because I plan on driving the truck regularly - and entering it in car shows - my requirements were very precise. The materials must be rugged enough to withstand regular use, easily cleanable for shows, and the materials must be "show quality". Needless to say, the workmanship must be flawless. Eric and his crew excelled on all points. The headliner is a perfect match for the color I wanted and the transition from dashboard to headliner is seamless. The carpet is plush, but easily cleaned and it is expertly fitted to the complex curves and angles of the firewall and kick panels. The effect is Absolute Perfection! As you know, there are only three or four high quality upholstery shops in the DC area that will take on custom work - and I visited them all. What initially set Craftsman apart is that everyone here is a "car guy / gal". They understood what I was doing and were enthusiastic about being a part of my restoration. Although I had a very specific idea of what I wanted, Eric offered some great suggestions on styling that were far better than my own. As you might expect, Craftsman Upholstery is a busy shop and you may need to wait a while before you can get in. Don't despair. Eric is straight forward about what jobs are in the queue and when he can get you in. I waited a few weeks - and the wait was well worth it. Finally, even if you're not looking for custom work, you should check out Craftsman. I would not go anywhere else for ultra-high quality auto, boat, or RV upholstery work. I paid a very reasonable price for truly top-notch work - and that's a combination that is hard to find anywhere. read more

Craftsman Upholstery does excellent work. There is no hard sell very laid back. I had to get my headliner repaired once it started drooping. The price was $100 less than another estimate and the job was completed on time and very well. I would also like to add that Fudgie the unofficial greet is awesome. I was pleasantly surprised when he even walked me to my car. What a gentleman! read more

As a regular Business customer of Craftsman, they have recovered boat seats for us, car seats and countless unique special projects all with excellent results. There is no other choice in Northern Virginia. read more

Eric and his staff did a skillful and well-executed job of restoring the interior upholstery work in my old Ford F-150 4x4 short bed pickup. I had the seats reupholstered as well as the headliner and visors replaced. Since I typically self-perform most of the general repair/upgrade work on my older vehicles, I am very particular in who I go to for services. Craftsman delivered a REALLY awesome and professional result! The materials they selected for the seat upholstery matched and complimented the door panels and other original finishes within the interior. They were also able to match the original seat stitching pattern, resulting in a very stock-looking finished product. I couldn't be happier with the outcome! read more

Went to Craftsman after getting a dealer price to repair a teat in the driver's seat of $1000.00. Eric repaired it for under $300.00 and the workmanship was excellent. It was done in one day and I will refer my friends to him. Thank you Eric read more

Eric and his team are extremely capable and qualified to take care of your upholstery issues. They recovered the seats in our BMW and we are very pleased. You will not be disappointed. Besides they are friendly and personable. read more

My Mini Cooper's headliner started to fall apart and needed a solution ASAP. After taking it to Craftsmen Auto Upholstery, they were able to replace it with even a better looking headliner within hours. I was very satisfied by the crew and Eric. They did a great job. read more

I run an Auto Collision facility. We do not repair/replace upholstery but handle the repair for owners/insurance companies. We always send our upholstery work to the guys at Craftsman Upholstery. Not sure what the previous situations was but does not seem like Eric's character. Thanks for all your great work. read more

I have never met a more friendly and hardworking crew as the gentlemen and ladies at Craftsman Auto Upholstery. They have been so gracious in working on a payment plan for me in these hard economic times. Currently they are replacing a burn in my seat, on the cuff with almost no notice. If you're in a pickle, from your dog biting holes in the seat, to your kid's melted crayons, they will promptly attend to all auto emergencies. I am delighted to be a customer, and if I ever need custom work done on my vehicle again I'll certainly come back. =) read more

*MUST READ BEFORE BRINGING YOUR CAR THERE!!!!* I went there to get my teen daughter door fixed on her first car. Found out that it would be too much for a full replacement. I opted to just get the door handles fixed. Eric (the owner) charged me $35 to screw them back in. After two days they broke off. He told me that I would need to be easy on them , but that they would last for a long time. Called to tell him about it and he agreed to give a full refund. So I sent my 16yr old daughter there since its right by her school and the first thing he says to her was "let's go look at your piece of CRAP car" . Wow...Is that how a,professional mature man runs his business ??? Especially to a child? Then he proceeds to argue loudly with her. I called and spoke to a lady who seemed to be the only one with some kind of sense. However, she's not the one working on the car. Eric the owner charges $95 an hour as he put it to me. If you want a job done right while paying that amount I suggest somewhere else were the job will be done right and where they won't yell at you or your child. IF HE MESSES YOUR CAR UP AND WON'T STAND BEHIND HIS WORK , then all I can say is "I told you so". Consider going somewhere else with nice people and quality work. Hey Eric, ever hear about customer service before? read more