I have used their services a few times. Once in an emergency and for regular maintenance. They are always professional, courteous, and on-time read more

Back in 2017 had this company change out my A/C. I am a disabled vet and it got done immediately,everything thing was exceptional. we couldn't have been happier. I had a gripe with something else which they were supposed to have fixed. (Ductwork issues). so I had to end up replacing a ceiling because they didn't do a good enough job. Fast forward to today 08/15/2025. my ac was acting up and when I called they said they couldn't service me. ( must be blackballed because I wrote a truthful review.) So this is the kind of company you have to watch out for...Ty. read more

So these guys are crooks. I'd been dealing with these people for 8 months to fix my AC issues. The OWNER came to my home to diagnose our issues. He said I needed only a 2nd return and a minor patch. Not a new ducting system. First they come to our home to put in in a 2nd return 8 months ago, left a mess on my minor mess on my floor, but didn't put a filter in. For $550, I at least expect you to put a $3 filter in at the end of the job. Then they never patched up the minor tear in the duct they promised. When I called, they conveniently never returned both calls. Then mid-June, I ask them to come out since my home isn't cooking off. The tech says "it's the Freon". Then he sees backfill in his meter and says "I checked one more thing and you need a pull and clean in your upstairs unit. We schedule the pull and clean and they come out yesterday (7/3/20 - my birthday, btw). They show up - no mask at 10:15am. I go move my truck out of the garage, I remove the lock from my backyard gate, and pull down the attic steps. As I unlock the back gate, I leave the padlock open and on the ring and just ask them "please just close and put the lock back on when you're done. They know they need to put it back on be user they are standing right next to me watching me unlock this. It's raining, btw. In two hours, they finish, take my money, and then don't say anything before leaving. I ask "this should fix the problem, right"? The gentleman who had been to my house twice before says, as an afterthought, "yeah, would you mind if check the air temp?" I let them in and he clamps a meter, I sign the credit card form and he walks out. I walk into my garage to see they've finally left, so I go to move my truck into the garage. I notice they've kicked out insulation onto the floor and just left it there. They even left the attic steps down and didn't put them up/close the door. It's kind of shitty, but whatever, as long as my AC is fixed, right? Wrong. Around 5:30/6pm I let my 7 month old puppy out the dog door. It's about to start raining again and we notice he's been gone. I look out the side window and see my gate is open a good 3-4 feet. They never closed my damn gate to my backyard. My dog escaped. To elaborate, MY KIDS' new puppy has just escaped and is lost. This is the final straw and I call the after hours line and they tell em all they can do is try to page someone and they'll get back to me Monday. Meanwhile, we've been outside frantically searching a black puppy at 8:15/8:30 at night. My phone goes off and it's down after hours manager who could clearly not give any less of a damn about any of these issues I outlined. He actually blamed me for the fence issue. "That doesn't sound like my guys. Don't you think you should have checked it?" No. Not when I asked them to do it and they said they would. It was a simple request. The gate wasn't even CLOSED, let alone locked. I told him if I don't find my dog or I have any other problems I'm reporting them and I'm disputing the transaction. Then I explained the insulation, the steps and he says "well it's 8:30 on Friday, I'll ask them Monday and find out if this is true or not." I was livid. I told him I had pictures and insulation didn't just happen to fall out of my ceiling and I would send it. So I did. We spent 3 hours looking for our dog and finally found him. I thought everything was over and that was it. Wrong. This morning my wife wakes me up to tell me the drain that we can see from our kitchen window that we've had to clear out before has a new attachment on it and is upside down. So on July 4 at 10am, I'm outside with a shop vac, still doing their job. I have to rotate the drain correctly so it can drain, suction a gallon of water out, and move a stupid 2x4 they left for some reason. Then I texted a video of the whole thing (I'd post it here but it allows pictures only, but I'm happy to share it) to the same jerk from last night and got a read receipt. OH. AND THE HOUSE STILL ISN'T COOLING OFF. the problem never got fixed. It's currently set to 70 degrees in here and it's 77 in my house. Do not hire these people. I'm also reporting them to the better business bureau and cancelling the transaction with my back for services not received. Do not ever use this company. They're missing basic integrity and as evidenced by the manager who took my call, MEN who take responsibility for their work. read more

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About a year ago one of my AC units which were installed by Kruger wasn't working. The tech they sent presented himself in a sketchy manner. He evaluated the problem and said that the coil was bad ( the unit was only a couple of years old). He said it would be about $2000 TO FIX! He showed my wife a picture of the supposedly damaged coil. I called Krueger and question him about the exorbitant price. He said because I don't have his maintenance contract the price was double what it would be with it. I said that was absurd. He argued with me and then said because I challenged him if I wanted him to fix it I would have to pay up front. With that I told him no and ended the conversation. I then contacted another AC repair group. They came and I did not mention what Kruger said but told them the unit wasn't working. He found that there was a bad connection in the thermostat. Charged me $100. And the unit has worked ever since. DO NOT USE KRUGER. THEY ARE RUDE, DECEPTIVE AND UNPROFESSIONAL. read more

Thank God for this company. Our A/C upstairs started acting a little funky. Suddenly, it was hotter than a typical Florida day but it was indoors so unacceptable. We called the company we had used before but they did not have availability. I saw Krueger had good ratings on Yelp so I called them up. They sent out Mike right away. He was professional and spoke to me as an equal. Seriously, I do not like being mansplained by the typical tradesman. Mike refilled the refrigerant but explained that we needed a coil ordered and repaired to fix our problem. Joe then called me and gave me a quote through phone and email. They just came out yesterday to install the coil and our A/C is up and running again! Thank you Krueger!! read more

I called for service on my AC unit. I was treated politely and respectful by each person I talked to on the phone or in person. My serviceman was careful and explained the problem, repaired all issues and answered every question. Cost was extremely reasonable. read more

Had a disagreement over a extended warranty.The owner Craig KruegerCalled me personally. Didn't even want to Discuss the problem. Threatening to call the Sheriff over a $600 charge and have me arrested. Then had the installer come back and disconnect the air conditioning. Who does that. I've been in business for over 45 years never treated a customer look that."The most rude and disrespectful Condescending person I've ever met. Wife Was so upset with no air-conditioning call them back they said they would not turn it back on unless we pay them a credit card, which we did.DO Not Do Business with this company very unreasonable read more

The photos attached will state my story of my experience with this company. We have yet to hear back from them or even an apology. I will be disputing my transaction with this company. I don't pay for half-assed work and irresponsible employees that disrespect customers. Do the right thing Mr. Krueger and have these men apologize for representing your company in such a dishonorable way. Also, please enforce masks and health standards. This is a serious thing and not to be taken lightly. Still waiting for that call. If you need to know, ask your "manager." read more

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After purchasing a new A/C unit we had a lightning strike close by that turned off the electric for a second and came right back on. The A/C stopped working so I called Krueger. It was after hours and the guy I spoke with ask what happened. After telling him I turned off the A/C breaker & back on it didn't help. He sent a guy out. The repairman ask why the guy I spoke with didn't tell me to turn BOTH the A/C & Heater breakers off & back on to reset the entire system. He did that & all was fine & worked. $95.00 it cost me. I called this morning & ask for the manager but had to explain to an employee and she would have him call. I guess he didn't have the time so had her call me back and gave me a $20 credit. I didn't appreciate it at all but she said oh well, sorry. A few words on the phone would've saved me $95 but I guess they need the money. Last time I give them money and with 8 rentals I'm sure I'll need ANOTHER company soon. They don't care about mine or anyone's business I guess. read more

Called Krueger Air after a tech from another company came out and said I needed to replace my entire AC unit and the company couldn't do it for three weeks. Krueger air came out and had a new unit installed the next day. Did I mention Krueger Air was cheaper, offered a half ton bigger unit than the other company and the same warranty. I highly recommend Krueger Air read more

Family owned A/C company here in SpringHill. Very professional and knowledgeable in their trade. Always available for questions. Not pushy. Quick emergency service and they don't pad the bill. Bought two Tranes from them and they did a great installation and setup. read more

We are very pleased with Krueger AC. Very reliable, courteous and very prompt. We have used them before and will continue to do so.

Terrible company. Takes advantage of loyal customers during holiday weekends. Never calling them again.

I normally do not write reviews, but thought it important in this case. It finally happened that our HVAC system needed upgrading. Many years ago in Texas I owned and operated my own HVAC company so it is difficult for me to hire someone to do something I use to do myself. But needed a new system requires permits and availability to equipment so I had no choice but to start the process to find the right company. I checked references, state licensing, Sheriff Office Fraud Unit, BBB, and did a phone interview with several companies. Craig W. Krueger came up with the highest rating...now price...I did get several estimates as cost is also a factor. In addition, Krueger sells Trane equipment and having been in the business I know the quality. Trane is not just a bunch of other companies parts thrown together to make a unit, Trane designs and tests most all their own components. Mike Krueger came out for the estimate, very knowledgeable and efficient. Discussed the options and did not try to pressure or up-sale. One downside is that Krueger is good, so they are busy and we had to wait several days for them to be able to install the equipment. They did call every day to keep in touch and assure that we were on the schedule. The installation team were amazing - Mike the lead and Zack the helper. A lot can be said about a mans character by the quality of his work. Mike was meticulous and went above and beyond to do a first class job. A company is only as good as the people they hire to do the work, and obviously Krueger hires right. I would highly recommend this company for repair or equipment replacement based on my research and experience with them read more

The technician was great. Very knowledgeable, courteous and efficient. However, very dissatisfied with company policy on billing. I was billed twice for a service call due to the fact the technician did not have the part needed to fix my system. Because he had to return with the part I was billed twice for a service call. I ran a large company and understand the difficult task of balancing asset management and inventory turns. But I did not penalize my customers when my decision to limit inventory affected their service. read more

If you need AC work this is the company to call. They were out within 5 hours. And had us fixed in 1 hour. And it was not just a simple fix. They treat you right. I will always use them to do all my work. Thank you Scott you are a true gentleman and a great man. Also thanks to Mark Krueger both men I want to thank. read more

Bought a split package system from Krueger 8.5 years ago. Quick installation without me even being there. System started acting up last week, and within an hour of my call they were there (on a Sunday morning). Unit needed a capacitor and a blower fan relay. Both were covered under their 10 year warranty. Technician was polite and explained what was being done...and it's working fine. read more

I Have to give this Company a big thumbs up! Iv'e dealt with them twice now through a referral of a dear friend who acquired their services and spoken highly of them as well! Let me share with you if i may...i bought a home last year and upon the purchase the old home owner left me log book (Binder) if you will of all the repairs and appliance warranty's and booklets to the items left with the home and whom he used for repairs of AC, Plumbing, Lawn, Pool, Sprinkle, for the home you get it! So Anytime i needed something i referred to this i called later a home "black book" LOL. I say black book cause if i needed to get into it it was doom and gloom a repair was needed LOL! So i won't bore you i had to call the ex owners several times on the AC unit it was always something, now mind ya i did get the ole owners so called warranty but it was going out ..imagine that so the women at the office said for this amount i could extend a already old and dying unit..i was sill thinking ok i will do it, well the unit over the past year needed work constantly..then the usual seasonal check up! Well each time this old company was another WELL known Company..raked me and raped me shall i say every time.. it cost me anywhere from $700.00 to a whopping service call for a check up being like over $1500.00. I was fed up i was not using anymore money on them and yes you guessed it they died! I have two units in this 3000 sq ft home, one 2 Ton and also one 4 Ton! Now you see where this was going if i called them the old company i used form the old owner..i could only imagine! Well my dear friends suggested Krueger, said they needed service and gotten the most professional and polite and dedicated work and get this at a very very good rate. they was so pleased and spoke only kudo's and 5 star, and well all the definitive referrals, i'm like ok lets see..since moving here to Florida nothing is cheap or inexpensive..iv'e felt the blow of every price gauge i could and like i said the old company, lets just say i got a F$%king with no kiss or lube. Yes i felt Raped! SO first the 2 Ton Broke, i called and nice polite young man come out ...ohh and get this "On Time" i forgot the other was never punctual! He examined my 2 Ton unit and was sad to give me the news she was dead and nothing we could do..i panic..he called the company and asked about having someone come out and give me a price i was like can you ask if they could get me a good price cause i knew soon the other was gonna go i needed to save up! it was'nt within a few minutes the young man said my boss said he will install for this amount. ok i won't share the amount but i will say this i about died..i'm like your kiddin me, he is like... No Maam! I said hell yea do it..i was so relived the price was nice they work with people their a family company, they take cared of the customer. I was about in tears. they came the next day installed it and all was damn good..warranty and all first time service promotions to new buyers etc. So you know how this all ends in this book i wrote and yes i wrote it cause i cannot share enough with you all how please...my 4 Ton Died, they came out..since i bought the first 2 Ton and was NOW and forever a Customer Mike came out while another young man diagnosed it was dead too, and Mike gave me one helluva deal! The very next day again three young men showed up spent the day removing my old one and installing the new 4 Ton. I will tell you folks you do not ever see a Family business like this so when you do and get personalized service, exceptional workmanship, professionalism, and dedication, from the office the ladies you speak with to set up the appointment's to Mike himself coming out and giving you his dedication to you to help at a fair price extending they will stand behind what they install, and are not out to kill the bank or rip you off or well Rape or rake you over the coals! Now too the Young men who installed this unit..many yes maam's to polite courteous service, all questions answered to all details taken care of not a beat or step out of place! This is what i say to anyone who reads my review here..Please give The Krueger Company a call when you need work or repairs or a new product I had the old Infinity series now i have the New high efficiency 2 & 4 Ton "Trane" systems. I am so satisfied and happy, and will forever acquire them for all future needs! I know this is my own review but hell give them a call and see for yourself! I guarantee you will not be let down or robbed in your wallet. plus No better service then this Company. Thank You to all the wonderful young men who worked hard and steady to get my units in even though it rained..to Mike who worked with me gave a me a fair deal and treated me with respect and dedication, to the ladies in the office i talk to when i call who are polite, professional, and ready to help or put you in the direction of someone who can assist you! Shay Astraea read more

These folks installed a new heat pump at my house. Called them Friday installation Tuesday. Great service, professional installers. I can't be more appreciative. read more

I have used them several times over the last few years and they have always been fair. They havent charged me for things i did not need. They have been very nice and knowledgeable and honest. I called and 5 min later they were at the door read more

Very professional company! Excellent service. I needed a new AC to upgrade my old 31 year old original system, and after checking out all their 5 star reviews online, customer feedback, numerous awards, and A+ better business bureau, I knew Craig W Krueger was the company I wanted to work with, since a purchase of this magnitude means wanting a customer focused company handling warranty and maintenance work. After talking to Mike, one of the sales/service guys, he came right out to see what the house needed, provided me with options, and had his crew out the next day. The price was significantly less than I thought! This company also hires veterans! The two installers (Zach/Dave) were VERY courteous and professional. They kept me aware of everything they were doing. They worked hard all day long, working straight through the entire process. Also, I had two little girls home with me all day, and they were very nice to my children, which is important to me. They cleaned up after themselves and all I can say is the house has never been so "cool". Thanks again to Craig W Krueger and all his staff! read more

They don't get any better ! Honest reliable service! No bull crap just a great company with great employees!!! On time and great prices!!! THE BEST !!! read more

Hi I have been having issues with my Trane since I got it. Krueger came out and fixed it under the 10 year parts and labor warranty. However, they charged us for shipping of the replacement part and other charges that should have been covered under the warranty. I do not like the bait and switch. I paid because what can you do when they have you over a barrel. read more

Horrible Company! I hate to even leave 1 star. They came to check my working a/c system and DESTROYED it Blowing up a Circuit Board by miswiring a capacitor & contactor Then left me with no A/C and give me a bill for $215.00 Craig would not talk to me only to have a service manager call me to say it was out of his control so there mistake cost me $1688.95 from another company to repair! They put it in writing that it was wired wrong causing the Board to Blow. So Court System here we come. Do not use this Company! The only good thing to come from this is that they gave my Neighbor a Proposal to replace both(2) of his Complete a/c units this Spring and I can say that it won't happen now read more

I wish there were more than 5 stars to give. I will never wonder who to call ever again. We came home from work to a hot house. We didn't know who to call, so we made a lot of calls. These guys were the only ones to call us back. Zack came out at 9pm and was done by 10pm. Nice, honest and very knowledgeable. Service fee for after hours was reasonable -like $97. Then the price for the part. Quick fix for less than we thought it would be. So grateful we have these guys locally. read more

I was very happy with the service and expertise I got today. I had called another company the night before--Avalon, and when Avalon got to my house he said it was going to cost me $400 to put in a new motor. He did not have one on the truck so he said it would be $200 to drive and pick it up and then $200 to take out the old one and put the new one in. I felt this was too much to pay so I called Craig W. Krueger and was told there was a $70 service call and about $150 to put a new motor in. I asked when could they be out, and I was given a 2 hour window. I then asked Avalon if they would match the price and he said he DOES NOT HAGGLE PRICES AND THAT IS WHAT HE CHARGES. He then got mad at me and grabbed my motor and put it on the driveway and left!! Ed from Craig W. Krueger was at my door in an hour and a half and did an awesome job of fixing my motor and blown transformer, and DID NOT TRY TO PRICE GOUGE ME!!!! He was at my house for 5+ hours. He then serviced my outside unit and now it blows nice ICE COLD AIR! I WILL RECOMMEND THIS COMPANY TO EVERYONE!!!! read more

I have been a happy customer of Craig Krueger since 2015. We bought a house, then a week later the AC unit broke and wasn't covered by our home warranty, so we called a couple different companies for quotes. One was senica (possibly spelled incorrectly) and one was Craig Krueger. We also got a quote from an independent guy. Krueger's was very reasonable, and for a good quality machine. They also have a great financing option! They came in, got the job done quickly and professionally. We've had them back now for a warranty issue, and a service call, and for the most part have been very satisfied. Every service person has been friendly and knowledgable and kept our home nice and cool. Zack was our most recent tech, and he was fantastic! Found the problem In under a minute! (Not exaggerating) I would highly recommend their company, and if for some reason you do have an issue, let them make it right, they have done a great job. Wish more companies were like this. Thanks Krueger! read more