I was housesitting in Onalaska 18 to 24 January when it was wicked cold & wasn't given garage parking. Thus Saturday when I went to leave? Dead battery. I reached out to my Insurance Roadside assistance who dispatched a tow service.... I was first given an ETA of about 2.5 hours. Talking to my insurer an hour later, she said she had talked to dispatch who said it was at least five hours! I asked: from when I made the request or now? She said "from now". Ok so a 10a call I'm looking at service @ about 6:37p!!! 6:30 came & went....I received a text that the ETA was now about 120 more minutes out. In their defense... it had been ridiculously cold all week....and they were still working on Friday calls. I rationalized as: super bummed having to miss a 90th birthday party!! However, I am in a home.... a warm home, not on the side of the road. I would be upset if I were and found out they rescued some warm house woman before me! 10.5 hours later, they hadn't arrived, so I canceled the call, it's too late to get my truck running and drive three hours home yet tonight. When I called to cancel and ask to be moved to Sunday's list, she said she couldn't do that. Defeated... I cancelled anyways.... I contacted my insurer first thing Sunday morning to begin the whole process again. I immediately after my request, my phone rang. It was the Craigs dispatcher saying she had me on the list for a jump from Saturday and just received a tow request, which was needed? I said the Saturday jump but I did a new request because I was told she wouldn't be putting me on Sunday's list. About an hour later Brandon called, he was outside. I went out to greet him and tell him what had been going on. I handed him the key fob he said "oh you have the key." I replied, no that's a jeep fob it's a dodge, that key doesn't work. I wasn't concerned when I bought the truck this summer because I've never needed the key. Now? I do and I don't Brandon couldn't get the door open so he called over his co-worker to assist w the locked door. They had a BP cuff looking thing to slide between the door & the frame to pump it up & separate. Unfortunately they said it was too cold, the airbags expanded. They would be leaving to help other motorists but I should call back in a few hours... once the sun has been shining on the truck a few hours and the temp has warmed a little, the day shift would be able to assist me. Thank you Brandon and Matt for attempting to get me running and out of town. I reached out later and didn't get the text that they were assisting me, when I called dispatch she said she had bid on the call as a four hour ETA so my insurer didn't opt for their service. read more

March 2026 AWFUL AWFUL AWFUL -I had a boat on the back of my broken down truck that needed to be moved less than 100 feet. They charged me $95 to move it!!! Two senior citizens over 70 years old stuck on a Sunday on the side of the road and asked for a ride to a hotel or a bus stop after we dropped the car off at the repair shop and we were told no per the boss!!!!!! I can imagine if somebody treated his grandmother, mother like that!!!! Least humanitarian person I have ever met in the state of Wisconsin! read more

Called to have a valve stem replaced. Was quoted $85. OR less. Was charged $90. For just a valve stem!!!!

Very shady people. They tried to tell me I couldn't get personal belongings out of a towed vehicle which is illegal in the state of WI. I had to call the local police department just to negotiate my personal belonging. Thank god at least the police department knows the state laws. Now to try to go explain it to them again. Man I wish the people at craigstowing understood laws and how they work. Also not nice people. read more

I have had the same vehicle to Craig's on 3 different occasions. Incidentally, all different issues, and one was only a consultation. In each case, I found, or was able to prove, that I was given a great deal. They are upfront, honest, and priced fairly (as opposed to competitively). Also, while the crew at Craig's says this is a matter of 'Luck of the Day', I have also seen very timely service. To me this implies great bay handling. Craig's Towing and Repair, despite the Towing focus in the business name, has great mechanic and Craig runs a great team. They use the most modern equipment and part searching ability (did it in front of me in seconds) and will handle all (as far as I know) vehicle makes and models. They have 10 or 12 bays, which is 2-3 times that of most of the mechanics in La Crosse. He also has another building that is able to take overflow if needed. Very impressive! I would highly recommend Craig's Towing and Repair. You will pay less. read more

Had to borrow my mothers car since my vehicle is in the shop for repair on severe hail damage. I live in Holmen, very nice apartment complex, parking is always open so I parked in my usual spot after work I have every single day, mind you there are numerous open spots available. 4 am and they are hooking up my mothers vehicle, refused to let me pay with card to unhook, cash only (I don't carry cash on me ever), stated its already hooked up, ignored me, treated me like I wasn't even there while I'm crying. I have a grand coming out for my car getting fixed and saving for surgery for my dog . This is a nice place I've never had an issue with aaanything like this before. I was treated so poorly by these men. Not a spec of sympathy and walked away while I was asking them what I need to do to get the car, had to ask them where to go, address everything or they wouldn't have even told me where they were taking it!? Absolutely horrible people skills and sympathy for a women crying in the god damn rain at 4 am when I could have easily just paid the fee with my card right then and there but nope.. paid an Uber to go get my car then the men at the office who towed my car didn't even have change for my cash I had to take out!? Ridiculous! read more

My car broke down Thursday January 31st, 2019 due to the -30 deg temps we were having. Called numerous towing companies and they were all backed up about 10 hours. Finally I called Craig's towing again on Saturday and had them get my car. It was February 2 at around 2 p.m. The guy I spoke to was very rude, disrespectful, and unprofessional. I asked how long it would be before they could get my vehicle and he said "about 6 hours but you will have to leave the keys in the car." I told him they are in the glove compartment. He then said "hang on a minute" and put me on hold. When he came back he answers the phone as though he hasn't spoken to me yet by saying "Craig's Towing." I responded with, "I was on hold." His response was, "I know that." Then I told him my situation and where my car was at. He states, "Give me the address." I gave it to him and he put me on hold again. Then he comes back and asks me for the address again and where they are towing my car to. I started by giving him the address where they have to pick it up and was about to tell him where to tow it when he interrupted me and said in a very rude and snotty tone of voice, "I already have that sir. I need to know where we are towing it." I responded with, "You keep putting me on hold. I don't know what information you obtained or wrote down." Then he just snickers. He put me on hold about 4 times. One of those times he put me on hold he said, "These goddamn phones are driving me nuts!! It's good that we're making money but it's kicking my butt!" I'm sorry but you don't say that to a customer. It's very unprofessional. I have worked in customer service for many years and if I spoke to and treated a customer in this manner, I would not have a job for long. I understand that you guys are very busy and backed up from the cold weather and cars breaking down and obviously having a bad day but we're having a bad day too because we're the ones getting stranded in 30 below temps and 60 below wind chills and end up without a vehicle for who knows how long. read more

Craigs towing isn't the worst I've experienced but it's definitely not on top. I called the office and the lady sounded kind of rude. When she told me she'd have someone within the hour she sounded kind of annoyed with me. They got here within the hour like promised but the guy didn't really say anything to me. The only thing he said was "yeah I know where I'm going" when I asked if he knew which repair shop he was going to since there is 2 of the same shops within la crosse and onalaska. It sounded like he was mad. I have a buddy that drives tow trucks too and he wasn't very pleased when he say they only use one chain to hold my truck down. He told me that it was illegal. When I asked him why they aren't shut down cuz of that he said anyone can pay a fine. I am not sure I would recommend them to anyone for towing. Maybe once they fix the illegal stuff they do and get more people with better customer service skills I will. read more

Would not recommend. My Daughters car was towed because sticker was not visable enough. After paying for it and picking it up they told us that they seen it but not good enough so they towed it. Wow read more

Definitely do not recommend this Business for Towing. My Roadside Assistance chose them when I had a stall on the highway. I thought it taking them 4 hours to come tow me was the worst of it, I was wrong. When the driver showed up, he needed help to load my suburban as he did not know how to get it all the way on the flatbed nor how to tie it down. He stated that he was slow because he had been on the job less than 30 days and "I did not get enough training". Once loaded he ended up smashing up my truck by backing into a tree. When he delivered the truck, he said nothing and unloaded it on the road and left. The damage was found the next day. There is even a branch from the damaged tree stuck in the paint of my damaged truck. My mechanic and I have called this company and they are less than desirable to speak with. They refuse to even look at the damaged site or truck, denying the damage because the driver states he backed up into an open field, there is no open field. However, the owner will not even go look to see this. She is rude and mean on the phone. If you get a tow from this company and care at all about your vehicle, I would stay with it every second of transfer. read more