SuperPoor service! Hope this is anonymous. Need to get it out there that she may be Don's daughter and totally different than working with Don in the past! I recall her Dad being much nicer and easy to work with. These ppl could not get alternator fixed on my car about 4-5 yrs ago. it may have had something to do w/car bt radio I had installed in May2021. I may never know now they stole my car cuz local pd called them to tow it. After calling DMV 3-4x now, I find out Dons towing reported as salvage as of 10/18/2024, yet it's still titled to me, what?! I know and all the hardship added to my life because of this, is insane! They never work arrangement w/me after I went into business Idk 5-6x once I realized it was towed. I only hope and pray I see justice soon. read more

We were on I90 and we had a tire blow out on our RV. I called Dons and they came out right away. Brandon was very professional and he got us back on the road within an hour. I highly recommend them. read more

Priced way too high. 230. To put a spare on. 280. for a 5 mile tow. Don't know who would pay this or why this is even a business. When the all mighty dollar overrides the customer service / experience it's not worth it. Glad my wife reminded me we have the State Farm app and it ended up being free with our insurance. Huge shout out to Kyle Visker at State Farm & Craig's towing for making my rough adventure a little smoother. read more

The secretary is highly unprofessional, she talks to people very rudely and unethical, she should not be working in a customer service field! The service is horrible, they fix your car and break it at the same time so you will have to come back and then they overcharge you! They are also racist! I would not recommend going to them!!!!!!! read more

Letrell helped me out today with a tow. He was AWESOME. We were chatting about any and everything and it was great. He is the epitome of a great person, a helpful hand, and someone who would keep you coming back to this business for help. LOVED HIM! He made my entire day so much better after having so many issues with my car and other things! read more

If I could give zero stars, or negative stars, I would. Why AAA continues to contract with this so-called business is beyond me. They flat out refused to tow my car, claiming it was "rush hour" in La Crosse and there was "too much traffic." They were literally under 2 miles away from my location, and anyway there's no such thing as rush hour traffic in La Crosse. Even if this were true, towing for people in need is literally their job. You don't respond to a distress call for towing and then say "nah." It promptly became clear that they simply didn't like the mechanic I asked to have my car towed to. So they rudely and abruptly left me and my vehicle stranded on the street because of their own immature unprofessionalism. Adding injury to insult, they cancelled my service request via AAA, even though they told me they would send the request back to dispatch! For a tow that should have taken 15 minutes at most, I was stranded on the street for 3 hours. I will do everything in my power to get AAA to drop this piece of sh*t outfit. Don't ever call them. read more

Once AAA got their act together, Don's responded quickly and efficiently. They helped me make it to my medical appointment on time by allowing an unaccompanied pickup of my motorcycle and delivered it straight to the dealership. Thank you! read more

The staff is very unprofessional and unfriendly. I think they've been on the county dime too long. Daughter was in a accident and car got towed on a Sunday at 138 pm . I was out of town so I had somebody else picked the car up the staff was swearing at them to leave the yard because they were not the registered owner. I sent my father who is 65 yrs old so it wasn't like a young person was there. After a bunch of haggling the car was finally loaded and removed from Don's lot in less than 24 hours I was charged for two full days. read more

We heard the adds on the radio - complete lies! Unprofessional people and terrible service - way over priced. NOT good.

My experience with Don's has been just awful. My vehicle was towed after an accident so it wasn't my choice, but I was excited that I could have it fixed there without another tow. They said the parts would be in in a week. I called after ten days. They said that they didn't have my vehicle. They told me that I had it towed somewhere. I think I would remember that. She said "I don't know what to tell you. We don't have it" and hung up. I waited thinking they would realize their mistake. They didn't, so I called back the next day. She again said they didn't have it. I asked her to go out and look. She did and came back to the phone saying "yeah, it's here". That's it, no apology or concern. I asked when it would be ready. She didn't know, and would have someone call me. That was a Friday, Monday no call, Tues no call. Wednesday I called them. She didn't know anything about parts or getting it fixed, but that my "storage" bill was getting so high." I'm not storing it, you're supposed to be fixing it" I said. She didn't know anything about that. There were other conversations revealing their lack of communication and organization. I had messages left from one person about things I already covered, but with another person. My vehicle is still not fixed. I'm having it towed elsewhere. read more

If I could rate zero I would. My parents were treated sub human and were absolutely harassed by these people. They were trying to help my relative, who is very sick and cannot take care of things at the moment. The lady, Rachel, was SO disrespectful to my poor dad who literally gets along with everyone. This is awful. Can't even call it highway robbery, it's just robbery. I truly believe that they were trying to force us to sign over the title by charging us so much money to keep the car there and tow it. Luckily, we had the cash to pay, but people without hundreds and hundreds of dollars just sitting around will be forced to sign the title over!!! They are preying on the vulnerable, poor, college aged and elderly. Downright sickening. These people are criminals and should be boycotted. read more

Just briefly browsed all evaluations for this company. Wow, I am not alone, there were so many guys who got similar crappy experience from this crappy company, Don Towing. I searched on web, there are a few dozen towing companies in La Crosse area. Why did La Crosse police department have to select this company as their partner? I give this company one star because there is NO zero star. If somebody calls law sue against Don, count me in. This company is extremely dishonest. They intentionally make a trap to lure you and then surcharge you. Moreover, their attitude to customers is horrible too, something like Gestapo. Their only purpose is to lure you and squeeze your money as much as possible. My story is here. On Tuesday of late July 2023, I got a car accident at my fault. I was OK, but my car was crashed. I was thinking which towing company I should call. Police said he had called towing company that was Don. I did not say anything since I thought I should trust the police. Then Dow's driver and tow truck arrived at the site. Without saying anything to me, the driver started towing. I then went to him and said I was the owner of the crashed car and where were you going to tow my car. He said the car would be towed to Don's yard. I then asked if he could tow my car to my drive way. He said "Unless you pay it". OK I understood his statement was that if my car was towed to Don's yard, I did not need to pay anything. I thought this made sense. Don would get my crashed car and sell the parts to cover towing fee. Except the violation ticket, police did not tell me anything about Don company either. By that time, I did not know anything about Don's towing and towing fee charge, except "Unless you pay it". The driver asked for my car key and left . Before his leaving, he wrote down Don's address and office hours per my request. I could pick up my stuff left in my car at any time in their office hours. On Monday, my wife went to Don's yard for picking up our stuff. Then Don's guys told us the towing fee was $284. I measured the distance between the accident site to Don. It is about 3.7 miles. Moreover 7 days storage in their yard, $50 per day and thus $ 350. They never told us they would charge us the towing fee, nor storage fee. If we knew these facts, we absolutely would stop by there early. Moreover if we did not want the stuff left on the Car, we would not stop by Don at all. Then Don can charge us day by day, year by year. My Goodness! Don's Manager, Brandon Taylor, is extremely dishonest and rude. He yelled to my wife and unyielding gave her two options. 1. Give Don the title of the car, 2. Get out but still charge us day by day. My wife was anxious and cried. She said she needed go home to talk about this with her husband. Taylor consented and explicitly promised to her that Storage fee would not increase anymore if she could come back on Tuesday. On Tuesday my wife stopped by Don again. Taylor show his rude character again. After get the title, he disavowed his promise and insisted to charge one more day for storage. My wife argued with him. He refused to admit his promise. He called police and my wife called police too. Both police stayed together and expressed to my wife they were unable to help her and encouraged her to file a lawsuit. My wife did not record Taylor's voice on Monday, since she thought everybody in this world is kind and trustable. Apparently, Taylor is not. There are a few dozen of towing companies. I did not ask Don to tow my car. Police did that. From my accident day to Monday, we, the owner of the car, did NOT know anything about Don's charge. Taylor said Don's towing my car belongs to contract between Don and Police department. Fine! Don should charge the police rather than us. I am ready for lawsuit against Don! read more

Never use this tow company, terrible customer service and business practice. This company was used after an accident via La Crosse Police Department's tow rotation. My husband asked that our vehicle be towed to our daughter's apartment building that was 2 blocks from the accident scene after she was transported and Don's refused and said it would have to be towed to their impound lot as we were 3hrs away and unable to sign in person and our daughter was being transported to the hospital so she too was unable to sign in person at the apartment building. They then towed it 2 blocks to their impound lot. We received our tow bill today (and the at fault driver's insurance is still playing games) and elected to have another company pick up the vehicle to salvage it due to Don's poor business practices. On our tow bill, they charged $125 fee for use of a flat bed (makes sense, the car was not drivable), They then charged us $99 labor fee Which we are still unsure of why it cost this much as there was no glass or enough fluids to pick up, just pieces of passenger side headlamp and a portion of bumper. They charged $15 to cover the driver's side window with plastic as it was open and would not close. They then charged us $10 in gas (for driving it 2 blocks back to their impound lot). When my husband called to ask about these extra and extremely high fees that seemed senseless, they said we could not have the vehicle until the whole bill was paid in full as my husband said we wanted to pay for the the flatbed fee but not the needless fuel, labor, and plastic cover fee. So he said "fine, I will pay the bill in full and will then he will blast this poor business practice all over social media." The employee asked "are you threatening us sir?" My husband replied "I am threatening to put this out over social media on reviews so all future customers know what kind of business you run". A different employee then came on the phone and said that since he was "threatening them" we would need to now pay in person." Then disconnected. I attempted to call back and pay and was informed that my husband "threatened them and threatened to shut off the credit card we would be using". Both of which were complete lies as I was standing in the room and heard him. He never mentioned shutting off a credit card and he said he was going to "blast them on social media in reviews" so other people would know how poorly Don's service is. Use this company at your own peril. Once we paid in person and had another company there to salvage the vehicle, Don's then charged us $45 to go back and get the car, mind you we'd just got done paying the actual tow bill and would now need to pay an additional $45 to go back in to their lot and take the vehicle. read more

Don's Towing and Repair - Tow Bill - Auto Repair Near Me - La Crosse, Wisconsin

No surprise that when I checked the reviews for Don's that it is as bad as it is. I wish I would have checked the ratings before I called. As others have said, if I could rate them a 0 I would. They are in a college town and my son was parked at a friend's apartment complex, in one of his friend's spots, and got his car towed. The fact it was towed could probably be argued that he could have gotten a warning but that is less the issue. He also got charged an additional $25 for storage, on top of the $200+ towing fee. He picked the vehicle up and paid the fees within hours, there was no storage. I called, on his behalf, to see if he could get his money back. I was told as soon as it passes their gate, the fee starts. I said that $25 is a lot to a college kid and I thought it was a bad business practice! The woman on the phone went crazy and yelled at me and was a complete "female dog"! I can't imagine anyone that gets their car "impounded" is ever happy but I was just calling regarding that extra fee and she was ridiculous! The other reviews, focus mainly on poor repairs and bad experiences from requested tows. Seems they don't do anything right and that the people that field questions need a lesson in customer service! DO NOT do business with them for any reason. If forced, like we were, continue to complain until they are out of business! read more

Moral of the story is that these two front desk ladies, i believe it's Amanda and Rachel are just miserable women who like to argue with teenage girls for entertainment. Probably because nothing else exciting is happening in their lives. I was waiting 30+ minutes to pay my bill and informed them i had a final exam shortly i needed to get home for. She told me "WE ALL HAVE STUFF TO DO" while shoving her face with a Christmas pastry. My roommate was with me and swears she heard them call us "those two buffoons" which i wouldn't put past them. Everything that came out of these ladies mouths was ridiculously snobby. If you like drama and spending way too much when just simply trying to get your car fixed, i guess you can deal with Dons. You still shouldn't though because they don't deserve any more money, and no other paying customer deserved to be treated like how i was. read more

I called to get my car jumped this morning at 10:20am. I was told they were already in the area and would be right over. after 45 minutes I called back, then I was told it would be 30 min to 2 hours. At 11:40am I got a call from one of the repairmen saying he was on his way and he would see me in 20 minutes. that time came and went. I called back at 12:35 and was told it would be 5 more minutes. when I called even later they said they had no idea who called me they were no where near my house. THEY NEVER SHOWED. Do not do business with these guys, they were rude and extremely deceitful. What a complete waste of my time. read more

If I could rate zero stars I most definitely would. I never use them if I have the choice but the couple times I've been so unfortunate to have to deal with them it was due to a vehicle being broken down and a business called them. Don's issues start from the management down. The employees, especially the females and older males, are extremely rude, cold, greedy and have no regard for trying to actually help anyone in need. Some of the younger male employees did try to be helpful once after I explained my experience with them but the blonde female manager was only interested in raping the customers for as much as possible. $300 for a tow of less than 2 miles and loads of excuses for why they charge so much more than everyone else and take such advantage of people in need in a desperate situation. I've had them come tow my vehicle while I literally had the tow company I chose on their way to come get my vehicle and insisted they couldn't call it off even though the driver wasn't even to my vehicle yet, causing me to have to pay their ridiculous $200 fee for towing it 3 miles, (mind you they didn't even have to store it because I followed them to their shop) then pay the fortunately much less tow fee for Dee's so they could do the repairs we planned on before Don's involvement. The most recent unfortunate and completely unnecessary situation with them, years later, it involved my fiance's car and a flat tire. Again, these younger guys were trying to be helpful (I understand they're just employees and don't make these ridiculous rules), but the blonde female manager wasn't having it and wouldn't budge and actually refused to accept any of our phone calls. She made the employees say she wasn't there after I just spoke to her face to face at their shop mere minutes prior and I could hear her talking to him. They also like to blame the police wether they are involved or not,and the city for why they charge so much.Then got rude with me and upset because I took our business elsewhere, to Webster's Auto (OMG such an amazing man. We wanted to pay him for his help and he almost didn't want our money knowing what we'd just dealt with, so he charged us under $70 to tow it across town and replace a whole wheel. Dee's referred us to him and I just couldn't believe how amazing and caring and kind these people are. 10 out of 10, y'all. Use Dee's and Webster's if you actually care about what you're spending and how you get treated). I'm not sure how the managers/owners of Don's are able to sleep at night after a long day of financially sodomizing the majority of their victims or what type of deal they have with certain businesses to be the first place called to tow, but I for one and at LEAST 20 people not including my very large family and circle of friends will never use Don's EVER and will ALWAYS warn as many people as possible not to do dealings with them or they will end up another EXTREMELY upset, disappointed and embarrassingly regretful customer/victim. Also, all the qualities checked off in green included with my review were most definitely not my doing and I have no idea how they got there but I can't remove them. read more

My 83 year old father took his van in because of a dead battery. They replaced the battery and charged him $400 for "troubleshooting". Shameful way to treat an elderly veteran. read more

Don's Towing is a predator service. They set up accounts with bad landlords, who are trying to single out tenants they don't like, and who the landlord refuses to give a parking sticker, then they stalk those tenants to tow their vehicles. This was done to my son 12 times during his stay at Riverview Court. I even stood between the towing truck and his one day until the police arrived and I was threatened with arrest. I didn't budge and within a few minutes provided the officer proof that the landlord was never going to give him a parking sticker. Don's Towing has also stolen vehicles that he hadn't even got a chance to register. I mean owned for less than an hour, and then sold at auction because he had no registration. One time they towed him off the street and then stole his cycle, snow blower, car parts and tools because he couldn't afford to pay the bill after having to start over so many times. They did it again just two months ago, after the landlord finally evicted him. My son had just bought $600 worth of tools and Don's only had his truck for 33 minutes, yet denied stealing all his tools. They are evil and should be prosecuted and shut down. They don't deserve any rating but a negative number. read more

My car was towed to Don's after a DUI driver smashed into my parked car. I went there to get my belongings out of the car and found that several personal items had been stolen from my car. The only people in contact with my car- work at Don's towing and they have the keys inside the office. The only response I got was...We have a sign that says NOT responsible for lost or stolen items!!! That just gives them a license to steal doesn't it? They have not done anything to help the situation or offer to pay me for the items. You can't trust this business...tell everyone....use any other service for your own sake. zero stars read more

This is the worst towing/repair company. They have the most rude owner. I wish I could give 0 stars. I would recommend nothing from this business. Do not support this business. read more

Wow had the police department call dons to tow my car after an accident back to thier lot for over night storage tell I could pick it up the next day. Was charged over 355 fu#@ing dollars by these thiefs. 90 for two days of storage when it has not even been 24 hours sense it was towed. 90 for labor aka hooking up the car. 190 just to ahow up. Cost me 70 bucks from another tow company 4 days earlier to have my hige f350 towed twice as far to my house! Thief's 110% call Paul's towning in holmen he wont rip you off unlike these money grubbing assholes! read more

if I could rate Dons lower than 1 star I would. the only thing they completed was fixing my vehicle. they have no decent customer service at all. they charged an insane amount and charged me for things that i clearly didn't need to be charged for. I will never return here and recommend you don't either. read more

I am shocked about the poor customer service and wrongful charge on my credit card. Highly recommend taking your services elsewhere. I paid for parking for my lot outside my apartments. The residents filled out their car information, including make, model, and license plate number. In turn, we received a sticker to put in our window. I came from work that night and didn't know to replace our previous label. My roommate saw my car getting hooked up to the tow truck and told me. I ran out and said there must have been a misunderstanding. I showed him the evidence that I paid, and my roommate got the sticker and put it on my car. He refused to unhook my car, without charging $75. He was unreasonable and unprofessional. I unwillingly gave him my credit card when I should have called the cops. read more

Reliable towing through AAA. Also good for reasonable oil changes and car repair. They have squeezed me in on a full schedule. I feel like a valued customer when I come in. I highly recommend Don's! read more

they customer service is terrible, the the girls/ women that answer the phones and run the front desk are stupid/ terrible people. do not use this garage for the simple fact you would have to interact with one of these first points on contact and it is not good. go anywhere else, even a dealership would be better than using Dons for anything. read more

My car got towed Saturday night and their website said they were closed on Sundays. Came back Monday afternoon to pick it up and charged me $389.00. Talked to the manager and she was not helpful and very rude. read more

dons towing has ungodly sales practises. this business needs to be re-assessed for its general operations, incredible greed and lack of willing to work with those most troubled in times of difficulty. one of the tow people said they charge ~$45 every 15 minutes. it makes sense after 3 days being under their care billed for just under $500. dons.... more like cons... very sad for others who have experienced awful examples and even for Dons business. which sets this place as an great example of what the system is really like. in good conscience i cannot recommend this place, unless you have money to throw away it probably doesnt even matter. awareness helps one make informed decisions though. definitely at the end of the day, this place will remind you of what its like to be humbled, and learn from. overall negative experience, i hope others can use to just be cautious and make sure to find out what it takes for using this company or others, which in turn means anytime you are facing a immediate crisis, dont panic, dont rush, and find out around you whats going to not destroy your hard worked american dream. if possible find a place that doesnt charge for storage fees. each situation can result in different expressions of gratitude, or plain grumbling. finding yourself at polar opposites can be unhealthy. worst comes to worst, just deal with it as best as you can, dont let bitterness build inside of you, and learn to forgive and move on, whether your in La crosse, or in another part of a city. if i owned a business like Dons and were reading honest reviews and dealing with folks on a personal basis with what issues they were facing and read some critical reviews about my business, it would hopefully convict me to be a bit more humanised. and that i hope for Dons Towing and Repair, in La crosse WI can do for whoever is in Charge: take note please, not everyone is honest, but take what you read Don, and level with yourself and others that you can meet them at. some of us really want to trust you and get the best out of what your services provide- with a little extra to spare. to Dons employees, some of yall actually are doing alright, so thank you for doing what you can thru these times. Dons i forgive you, and will personally be moving on, best of luck to you and your business. read more

This company is absolutely terrible. They are rude and will do or say anything they have to in order to cover their asses!

If I could give Don's towing less than a star I would. I called for help and the woman was VERY rude to me, kept interrupting me and putting words in my mouth and was VERY short with me.When calling a towing company for help I expect more than to exacerbate a crummy situation by making it worse because of piss poor customer service. I would never recommend them to anyone even my enemy. read more

Don't EVER get any work done at Don's unless you like throwing away your money to slimey liars. The ONE thing they did right was tow my vehicle. Everything else was a shit show. Highly highly recommend staying away from this place. If you're the kind of person who doesn't mind paying for repairs twice because they didn't fix the original problem the first time, then this is a good place for you! They didn't put the new battery they billed me for in the vehicle, and also advised me that replacing my entire fuel tank would fix another problem I was having completely, but sure enough, the problem is still there. Guess who wants $500 more dollars to fix the problem they originally billed me $800 for? SCUMBAG BUSINESS. read more

I needed a tow the other evening when my car would not start and would not jump. Due to name recognition, I called Don's Towing. Since it was midnight and I recently got screwed over by a different mechanic, I just asked Don's to take a look at it the next day. I made a bad assumption that with name recognition came quality and competence. Well, after three days and three hours at $90 an hour, Don's informed me they had no idea what was causing the problem and that I needed to have it towed somewhere else. So, two tows totaling close to $200 and $270 for "diagnostics" I paid Don's $465. I had Don's tow the car to the Tesla Auto Services on South Avenue. The very next day I got a phone call from the new mechanic telling me my battery was dead. That's it. A dead battery. $465 to Don's Towing and they didn't even have knowledge enough to determine I needed a new battery. Never would I ever take a vehicle to be fixed at Don's Towing again. Update: After a good discussion with the management of Don's Towing they made things right. I was refunded the majority of my bill which I felt was more than fair. The management was professional and courteous. I should have contacted them directly as opposed to writing a less than stellar review. This kind of professionalism when confronted with an unhappy customer is almost unheard of these days. Hats off to the handling and resolution of my complaint. Thank you, s Don's Towing. read more

Would give zero stars if I could! My cars engine began to over heat a few days after getting in an accident as I was driving it to the auto body shop. I pulled over into a parking lot and called AAA. they told me dons towing would tow my car to the body shop and they would be there in an hour and a half and they would call me 10 minutes before they go get the car so I could bring them my keys and ID without having to wait outside in the -17 degree weather. I called after 2 hours and asked when they could come get my car and they said it had already been towed. I drove to the body shop to drop my keys off since the tow truck never called me to drop off my keys and my car was no where to be found. After many calls and then assuring me they brought my car there, I went back to where I parked my car to see it still sitting there. They towed the WRONG car! When I called to complain they said it wasn't not their fault they towed the wrong car. How does this make sense?? They never called me to come back and identify my car so it is obviously their fault. Then, they refused to tow my car to the body shop after they messed up in the first place. Worst service ever! Do not use! read more

Let me drive off their lot after alternator replacement with my electrical system half repaired. No a/c or window defogger on a hot, humid day where the windshield fogged up on the interstate causing my to almost have a collision at 70mph. Mechanic manager used the "F" word twice when telling me that they fixed what it was brought in for (brought in by a AAA call that they towed it in for.) in fact, the same warning light came in as I was driving away with Sweat in my eyes.... rude, offensive and incompetent. On call to Dahl Ford in Onalaska solved the issue. read more

Today was my first experience with Don's after my daughter's car was towed. Customer Service training would be extremely helpful for the woman behind the counter. When someone walks into your business, say, "Hi, how can I help you?" Maybe even show a smile. Instead, we're greeted with a grumpy scowling woman who clearly does not want to be there and the first thing she says is, "What do you need?" She continues to be rude and disrespectful and when she tells us it's going to cost $209 to get her car out, my daughter said, " That's BS" - because it is. That's all she said and then the woman tells her that she doesnt get to talk to her like that and she has two choices, either pay her bill or leave and come back when she has a better attitude. Seriously? How about a little empathy for a college student that made a mistake by parking somewhere that she didn't know she wasnt supposed to park and kindly explain why it costs an arm and a leg? $209 is a lot of money, especially for a college student. What really made me mad is the cocky smirk on her face when she could see how upset my daughter was. She took great joy in telling her that cars are towed from that same lot every single day and that she needed to go look at the signs. We had just come from there and saw one sign which wasnt in the same area she had parked. She then told us to go look again. How do you expect your customers to react when they are treated so terribly the second they walk in the door? I can imagine that this woman has a lot of grumpy people to deal with but there are more professional ways of handling those situations. She has no business working in customer service! The tow driver that came to let us in was very kind - she could take lessons from him! read more

Terrible terrible service. Contacted AAA who hooked me up with Don's. They were supposed to be here by 9 AM. Called Don's directly at 9:45, had not sent anyone, said it would be an hour. Called at 11:15, said they didn't know when they'd be here but would call back ASAP. Never called back. Here it is 1:30 PM, still no tow truck. read more

THEIR TOWMAN HIT MY PARKED CAR. When I went in to talk to them about it they were very rude and didn't seem to make it a big priority. I ended up having to get my car fixed and they paid for expenses and promised me reimbursement but didn't follow up on their promise.. They actually emailed me a very rude message that they were not giving any reimbursement. I had to take an Uber to work for two days and didn't get any sort of money back for it after they promised reimbursement.. TERRIBLE COMPANY TO WORK WITH read more

They have poor customer service and poor communication between co-workers. They were wrong with towing my vehicle and they didn't have enough guts to admit it, so they made it feel like I was so fortunate to be gifted with my vehicle back. In the end I didn't pay anything, but they could of handled the situation a lot more professionally and still would of ended in the same result. The conversation basically went a bunch of arguing back and forth, and ending with them realizing they were in the wrong because of poor communication between employees. They should consider a new business strategy. read more

I have gone to Don's multiple times and on each occasion I was able to get what I needed fixed, but left dealing with another issue. Good customer service and very accommodating, but extremely unreliable. I'm beginning to question whether their services are worthy of my business. read more

Terrible customer service. Outrageous fees on top of state towing few. No warnings, just free money for their company... These guys are not to mess with-they are savage. read more