DO NOT EVER GO HERE!!!! This is by far the worst dealership I have ever had the misfortune of interacting with. They have terrible customer service and were super shady, clearly trying to scam us out of our money. GM would make promises on the phone, then refuse to keep them in person. They will lie constantly to try to keep your business. What a joke! This place is not only an embarrassment to the dealership industry, but a disappointment to America. read more

terrible customer service and even worse they're service department is completely incapable of diagnosing and fixing vehicles. the only logical way they are still in business is by scamming people. Had an electrical issue with my car the service department tried telling me it was struck by lightning and wouldn't be covered under warranty in order to sell me a new car from their lot. when I didn't want to buy one of their cars and argued over the warranty they said I'd have to take it back to the dealership I bought it from in order to have it warrantied... it was a Buick factory warranty on a new car under 50k miles. absolutely no reason for anyone to give these scammers anymore business. If their electrician is anything like their mechanics the whole building will burn to the ground because of a "lightening strike" read more

Buying experience went well. Our sales man was great. But after purchasing a ford expedition 2021 it was having transmission issues right away. Smoking, leaking transmission fluid, hard shifting, wouldn't get up to speed ect. It's under their warranty and We've had the vehicle back in their shop three different times now and they've done work to it and got it back to us and the problem still isn't fixed. We've been without our vehicle two months out of the four months that we've had it. We also have four kids and that is our only vehicle we can fit in so not being about to leave the house with them is a big deal! We did get a loaner for two weeks and then got the vehicle back just to have to take it back in the next day for smoking/leaking transmission fluid. And now they no longer have a loaner for us. read more

Absolutely the worst service after the sale I've ever experienced with a car dealership. Phone calls to the sales person not returned. Calls to the Service Shop Manager not returned. Would not and will not recommend this dealership to anyone. "The Crain Promise" is just a bunch of hot air!!! read more

WORST SERVICE DEPARTMENT AND DEALERSHIP! We towed my 2021 Buick with under 40,000 miles to their dealership after it wouldn't start in October 2025. After a few days of being worked on, we were told they could not diagnose what was wrong with it and their best guess was that the vehicle was struck by lightning and we needed to file a claim with our insurance. They did attempt to replace a couple parts after we told them there's no way it was possible for the car to have been struck by lightening as there was no lighting that day. After a few weeks, Crain told us that we needed to contact the original dealership we purchased the vehicle from stating they might have shut the car off if we didn't make our payments. We told them there's no way since we purchased the car in cash and did not have payments. Crain continued to tell us that they did not know what was wrong with our vehicle and that we just need to contact our insurance and make a claim. Crain also refused to take our car as a trade in or even give us an estimate without first fixing the car, which we could not do as the service department attempted multiple times, was unable to fix, or give us a definite diagnosis. We continued to reach out as they are a certified General Motors dealership and should at least be able to provide a diagnostic code, but they were unable to ever provide one to us. Anytime we called to get an update on our vehicle, they could never find or get us in touch with our case manager, Harrison. Crain service department never reached out with any updates whatsoever, and when we would call asking for some information or update, we were told that they were waiting on our approval for them to try different things but they had never contacted us to begin with to give any information or ask permission to try a different fix. We also tried reaching out to General Motors corporate and they were no help. It finally got to the point where we reached out to the general manager, Derek Calhoun, to try and help us figure something out. When we spoke to him, we were given a reasonable amount for trade in value on our vehicle if we purchased a new vehicle from their dealership. My husband went down the following day and met with the manager where he told us they were actually going to give us a substantially smaller amount for trade in instead of what was told to us on the phone the previous day, stating they reached the vehicle that morning and it wasn't worth what Derek Calhoun had quoted us. My husband left and said we would be coming back with a tow truck to get my car removed and brought to a different dealership, since they were incapable of giving us answers, or helping to fix the problem. They told us it would be around $1,200 for a car they couldn't fix. My husband then received 3 calls the following days from their service department saying they have strict orders from their general manager, Derek Calhoun, that we can only pay in cash or with cashiers check because they did not trust that our payment would go through and they did not want us to dispute the charge. My husband fought with them saying that we can pay with whatever we want since it's for a release of the vehicle with the service department, and we weren't purchasing a new vehicle that would require a proof of funds. We showed up the next day with a card in hand and as soon as we walked into the dealership we were greeted by Harrison, which was ironic because anytime we called, he was nowhere to be found. He was nice until we told him who we were and his demeanor immediately changed and he was extremely rude and told us they would only accept cash and nothing else. My husband tried arguing with him but he continued to tell us he was under strict orders to only accept cash. I then asked if they would let other customers pay with a card or if this was specific for our case and he said yes. We finally paid with cash and left with our inoperable car no thanks to them almost 5 months later. Our entire experience with Crain was horrible. They were rude, condescending, unhelpful, and frankly dishonest with us. We have never been treated so horribly before, especially by a business who should be trying to make people happy and keep their business. We will never recommend working with a Crain dealership again after this experience. read more

Salesman Kerry was very pushy and hard to work with. Trying to force you to agree to their HIGH interest rate and prices. He only wanted to get me in a '26 when that's not the vehicle we could've afford or really Wanted. Barely gave us options. They'll switch up the terms last minute but disguise it as they "try and work with you". Only reason I bought is because I needed a vehicle as I have a child on the way.The vehicle i finally saw and bought is nice though! If you do buy from them use your OWN CREDIT UNION and come pre-approved from them' Dealerships in general are scams but especially this one! They want you to pay additional thousands of dollars on their terms. They don't care what you need, only about how much money they can make off you. Terrible customer service, didn't even offer my pregnant wife water. We were there all day and he was pushy about 70% of the time. Never doing business with them again. You shouldn't either! read more

As of today I'm very dissatisfied with where Im at, I have been lied to about my part being put on for weeks. I've had my vehicle for a few days because it sat with them weeks. They keep telling me it will be here this day and when that day come then it's another day. The way we buy vehicle should definitely change, we should have a 30 day return policy. Because I would've definitely did that!​ read more

Really poor customer service. We walked in around 10:30 to test drive a vehicle. Agreed to purchase one they were going to deliver from another lot. The guy took all of our information, we agreed to a deal, and he took off to get our paperwork. An hour and more later we went to look for the salesman and he was outside helping another customer and hadn't started our paperwork. Then he told us he wasn't sure he could get the vehicle. We've left to get another one at a different dealership. What a waste of time! read more

I bought a vehicle from here and checked the transmission fluid.it only had a little less then a quart not cool I won't do business with these guys anymore! read more

Started out working with Crain remotely from Colorado, as the process progressed, it became more and more difficult to get the deal done. Eventually got things ironed out, flew to AR to pickup the truck and close the deal. Was picked up at the airport, which was a nice touch, and got to "test drive" the vehicle from the airport. Zero mention of a more or less trashed steering wheel. Disappointed that this could not have been mentioned. It was not a deal breaker, but again, just an omission that should not have happened. Detailing of the truck was something of a joke. Far from clean and what looks like caulking or something on the seats, and other stuff. I get it is a used vehicle, but every used vehicle I have purchased in the past, the dealer made and effort to make it nice prior to being picked up. Had to use their financing to get the "price" that was advertised. Just another bunch of paperwork I had to do, refinancing the deal with my credit union which saved me 1.5% on the financing interest rate. Left the dealership late in the day, after finishing the paperwork. Stopped to fill up, because I guess a used vehicle doesn't warrant a full tank of gas. Had not even left town and I get a low coolant warning. Go back, and while the coolant in the reservoir was low, I was given most of a gallon of coolant and sent on my way. Getting the paperwork a couple weeks later, I go to get my registration, plates, etc. Sales tax was rolled into the financing, and when I get to the DMV, the amount is almost $600 short, so I have to pay the additional money out of my pocket. Not sure why their computers do not know how to do math correctly. They stated the correct sales tax percentage, but the amount is wrong. Last issue, the title has a AJ Agent signature on it for the seller sign off, resulting in a call from the DMV's office other get information for a real person who has authority to sign off the title. Based upon all the different little issues, I would not come back to purchase another vehicle. Maybe the experience with a new vehicle is better, but there won't be another time, so I guess I will never know. read more

My experience at Crain was wonderful! My salesperson Nicole made buying a care so easy and stress free!! Never felt pressured by her to make a decision and she answered every question that I asked! The whole team at Crain has been wonderful and I would definitely recommend them for all of your car needs! This is where I will shop from now on!! Thank you! read more

I had a great experience at this dealership. Easiest I've had. My sales person Nicole was so awesome! Traded and bought a vehicle. That was yesterday 09/25 so we'll see how the vehicle holds up. I will go to Crain from now on. read more

I brought my vehicle here for a estimate last year when a lady pulled out in front on me. It took out the bumper the right headlight and fog lights as well. So I figured I'd bring it here to see what kind of estimate I could get. Well after it was all said and done I was like what about the replacement of the fog lights. He's like well those are old and insurance won't replace this. WTF was he thinking it was freaking broke when the bumper got knocked all outa wack. Ya as far as there auto shop I'd look elsewhere. read more

Crain Buick GMC - First to Tip!!!! - Body Shops Near Me - Springdale, Arkansas

I recently had to pay a visit to this dealership as they're the only Crain/Hyundai dealership that has its own body shop. The cause of the visit? My car got a not so nice bump on the back and I needed to get it fixed, and the sooner the better. The staff here are freakin' amazing! They're very knowledgeable, helpful, professional, and polite. They go the extra mile to ensure the customer is taken care of. They kept us up to date on the progress of the repairs along with helping getting ahold of Enterprise for a rental car so that we could get around while the car was there getting repaired. While I hope to never need to go back, I can absolutely recommend this dealership for their service as Crain has been very wonderful in my experiences so far both at this location and the Hyundai specific one in Bentonville/Rogers. read more

Lack of communication, poor prices, unfair treatment to customers and fellow employees, and an incredible COVID outbreak that store manager Derrick has failed to take care of!!! Seems like nobody here has had customer service training in their life EVER. I dont recommend... spend your money somewhere the people deserve it!! read more

I brought my Toyota Tacoma in two weeks ago for a scheduled appointment for an oil change. It took 2 hours. Last week I called 5 times to schedule an oil change for a new (to me) Chevrolet truck for today, they never answered the phone. I finally drove there to make an appointment, the service guy even went to my truck to get the VIN off the truck. I scheduled for 8 this morning. I called yesterday and they had no record of my oil change. He said they can still do the oil change. I stated that I don't want to be 'worked in' as I had to wait. Well, it's 9:30 and I'm still waiting... read more

I bought a vehicle and had several issues with the transaction. In the end, Crain owed me $850. They refuse to pay me unless I sign a confidentiality agreement and not share with anyone how bad my experience was! Isn't that extortion??? If they would have just done what they said, I would have never said anything bad about them anyway! I would have never even thought about posting anything negative until they told me I had to sign the agreement and that it specifically prohibited me from posting anything online about my experience with them!!! This is a big company putting huge pressure on consumers to "conform" before they pay them money they owe them... completely unjust! read more

Thanks to Roberto Solis for the great service, go check him out. He answered all my questions and attended to me quickly. A great man!

I'be been sitting here for 2 hrs now. For an oil change. I had a 9:30 appointment. Now they say they can't get the car out of the bay cause there is a truck parked in front of it. read more

Recently someone hit-and-run me, resulting in my car needing body work. The accident happened just days before a scheduled oil change, made at another Crain site. The GMC site repaired the damage--AND took my car to the other site for its needed oil change, so when it was ready to pick up I wasn't stressing about scheduling another oil change. It was above and beyond the norm. Thank you. read more

Great service and quick turnaround time for my GMC Terrain. I will definitely be back for any further service work!

I took my car just for an oil change. While they were working on my car, one of their staff members came and said my car needed the BG engine replaced, which I had no idea what it was but of course he never asked me if I knew what it was nor he took the time to explain what it was for. Instead I had to look it up. He was more concerned about selling me the product. The next day my car started making a weird noise and shaking, a sensor light came on and I have no idea what it is or what they did to my car. I have called this place for 3 days since without a returned phone call from the service department. After my third attempt, I specifically asked to speak to a supervisor and I was told he was "away from his desk" I was told he would call me back and he never did. read more

I bought an SUV from Crain Buick GMC of Springdale, AR 3 1/2 months ago and it has been the NIGHTMARE that never ends! Crain sold us a STOLEN CAR!!!!! And here we are still dealing with the repercussions of their actions. They refuse to pay the state taxes on this stolen vehicle; which by the way was seized by the local police department. And I was completely and totally embarrassed not knowing that it was stolen at the time. I can't express to you the magnitude of my disgust for their lack of professionalism and accountability that they have put our family through. read more

I had some major repairs done in January of this year. The service department was stellar and really went out of their way to make sure I was happy and everything was up to par. That said, during these major repairs, they inadvertently forgot to re-install my fan shroud which wasn't too much of a problem in January. Nine months later, 90 degree out, I am in Wyoming and my engine overheats because of the missing fan shroud. When I called the Crain Service Department and told them what had happened, they were very apologetic and told me to get it fixed in Wyoming and send them the invoice They then sent me a check covering both parts and labor. How ethical is that? Yes, they made a mistake during the original service (it happens) but to own up to it and make it right NINE MONTHS later? Let me also mention that I live in Minnesota, so I am not probably going to be a repeat customer, yet they still took care of business in an honest and straightforward way. If I lived in the Springdale area, I would not hesitate to take any of my vehicles in to Crain Buick for service. read more

Rocky and his team in the Service Dept will definitely be the reason that my next truck will again be a GMC. Spot-on service!

Buyer beware! The salesman and finance manager told us were were getting 36k and 100k warranties on our used vehicle that make it "just like buying new". 5000 miles after purchase we found that it was a sales gimmick! read more

My car buying experience was great! Nick was my salesperson and he was very knowledgeable about all the features of the car. Tim in the finance office did an outstanding job! I've experienced a lot of car dealerships in the area and this was by far the best experience. They really listened to what I wanted would definitely recommend this dealership to friends and family. Very pleased with the experience! Thanks Crain team! read more

Service Dept. used to be great. Oil change was no problem, then the current guy took over and he is definitely not all about the customer. He is unfriendly and will not meet you half way to assess your needs. He does not care if your oil tank explodes as long as he is in control of the office. The other guys seem not to be able to do anything because even if this guy has a customer in front of him, he jumps into every conversation and adds his two cents. HE has to make every computer entry. Guys are literally writing appointments on scraps of paper (after he tells them the date/time of course) because HE is the only one that can put it in the system. Ridiculous Service that used to be awesome! Where is the guy who was over it before? --- get him back before you loose more than MY business! read more

Not the same place it use to be. my last three visits took way too long, no loaner, not to mention I have to go back to dealer for work not completed. I've paid for Def fluid that I didn't receive, I've paid for tire rotations I didn't get, and I have recently paid for oil changes that were Promised(paid for) at the time of sale. When you buy, you get Lifetime oil Changes, two years later, they say "we don't do that anymore". read more

Horrible experience. Sketchy finance managers who will build extra stuff into your deal and then get belligerent when you confront them. Customer service is horrible. I will not do business at a Crain dealer ever again! read more

Best experience ever in buying a car! Everyone was friendly and helpful. If you're looking for new or used ask for Wally. He was very knowledgeable about the vehicle and it's performance amenities. No pressure, encouraged me to drive several to make an informed decision on the best choice for me. I definitely recommend Crain and ask for Wally! read more

Always the best service from Crain Buick GMC of Springdale. As always I called for an issue I was having and they were able to get me right in and repair my Acadia in no time. Thanks a lot. I will continue to bring both of our vehicles to you all and tell everyone how great you are. read more