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    Jersey Wood Flooring

    5.0 (1 review)
    Open Open 24 hours

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    Services - Jersey Wood Flooring

    Fixture refinishing

    Floor installation

    Floor refinishing

    2 More Services

    Floor repair

    Floor restoration

    Jersey Wood Flooring Photos

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    Recommended Reviews - Jersey Wood Flooring

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    4 months ago

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    Roy C.

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    Absolutely stellar customer service! We had a great experience from the initial design session with…read moreShirley to the installation and follow up. The design session was extremely helpful as we had an idea of what we wanted but didn't have the details in mind. Shirley asked us detailed questions about what was most important to us and our habits and created the a fabulous custom closet that's also very functional within our budget. We also did some custom cabinets to our living room TV unit. There was a miscommunication around the design but they reached out proactively to fix it. Ivan (or Evan?) and the installation team finished the job in 1 day instead of the 2 booked. They were extremely professional and efficient. The office staff (Lisa and Anastasia) were very responsive on billing communications. Overall a really great experience. I would highly recommend the NJ Closet Factory team!

    I"m getting multiple estimates for our walk in closet system. Our initial appointment was for 6pm…read moreon Friday night. We could not complete the initial appointment and made a new appointment for the following week. The day of our follow up meeting I get a phone call from a different rep explaining the person no longer works for closet factory and cannot meet me until another day. I wanted to compare the design/pricing tonight with the rep but now they don't want to work with me? Very disappointing that I could not get this reviewed.

    Creative Habitats - Work in progress, lobby on meatpacking district, NYC

    Creative Habitats

    (14 reviews)

    This company conducted a site visit, took detailed measurements, and reviewed the overhangs. They…read morewere the only party with full knowledge of the conditions and the technical expertise to determine where and what type of support - if any- would be required. Despite lengthy email communication and an approved drawing, Creative Habitats never identified or called out any need for brackets. The first countertop cracked, and they blamed the support around our grill. That turned out to be inaccurate. Then they blamed the island's foundation. That also turned out to be inaccurate. At no point did they ever say that the overhangs needed support, despite more site visits. After the first failure, they expressly stated that they would coordinate with the pool contractor (they guy they blamed) before reinstalling the replacement. I provided his contact information for that purpose. That coordination must never have occurred, and this company sent installers again to proceeded with installation even though no brackets were in place. The second countertop cracked under the exact same conditions. Creative Habitats chose to reinstall twice on the same structure. These decisions were negligent and directly caused both failures. This company was supposed to have the expertise and visibility to prevent this outcome, and failed to do so -- twice.

    While the showroom is beautiful and the staff are knowledgeable, we experienced many delays, and…read morethe staff did not respond to multiple voicemails and emails when we were trying to figure out what was happening. When Nese, the owner, finally responded, she was breathtakingly rude and arrogant -- she said we spent only a few thousand dollars and are not worth her trouble. I've never experienced "customer service" like this before in my life. I see that several others had similar experiences, and my contractor phoned me up a couple of years after my experience to tell me he was dealing with a client in tears over Nese's treatment. I would never support this business again. Truly awful.

    Jersey Wood Flooring - flooring - Updated July 2026

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