Slow service...Rushed and painful basic cleaning. Rotating dentists…read more I won't return

Horrible service. They schedule you at one time, and you wait there for hours. There is only one…read moredentist and about 10 people scheduled. The owner is just greedy and doesn't care about patients' wait time.

To Whom It May Concern,…read more I am submitting this complaint as an urgent escalation regarding my experience at the Jefferson Dental & Orthodontics Abrams location and am requesting an immediate investigation by upper management, corporate leadership, compliance personnel, and any appropriate patient advocacy team. One of my most serious concerns is that Maria, the manager at the Abrams location, attempted to collect approximately $2,500 from me and instructed me to send the payment directly through Zelle. This request raised significant concerns for me regarding whether proper payment procedures were being followed. I am requesting an immediate investigation into this matter, including a review of any payment instructions provided to patients and whether company policies were followed. I am also requesting that Maria's conduct be reviewed. During our interaction, I explained that I had been unable to attend appointments because I underwent a major spinal reconstruction surgery and spent over a year recovering. I further explained that I have mental health challenges that were being negatively affected by this situation. Rather than receiving understanding, accommodation, or assistance, I felt dismissed and treated unfairly because of my medical circumstances. I believe my medical condition and recovery were not adequately considered when decisions were made regarding my care. I have been an orthodontic patient since 2021 and have paid more than $5,500 out of pocket for my braces treatment, which was paid in full. Unfortunately, I underwent a major spinal reconstruction surgery and experienced a lengthy recovery period of over one year. Before my absence, I contacted Jefferson Dental's call center and informed them that I would be undergoing this surgery and would be unable to attend appointments during my recovery. I was under the impression that this medical situation would be documented and considered an acceptable reason for my temporary interruption in treatment. Recently, I scheduled an emergency orthodontic appointment because I currently have three broken brackets that are causing discomfort and pain. When I arrived for my appointment, I waited for more than an hour, underwent multiple X-rays, and then waited approximately another hour before being taken to an office by Maria. At that time, I was informed that my brackets would not be repaired because I was allegedly "non-compliant" with my treatment plan. I explained that my absence was due to a major spinal reconstruction surgery and that I had previously notified Jefferson Dental of this medical circumstance. Despite providing this explanation, I was told I would need to pay approximately $2,500 more to continue treatment, despite already paying my orthodontic balance in full. I asked whether, at a minimum, my three broken brackets could be repaired during the emergency appointment while any treatment-plan issues were reviewed. This request was denied. I am extremely concerned and frustrated by the way this situation was handled for several reasons: * I was scheduled for the appointment and confirmed by the office. * I completed X-rays and other appointment procedures before being told treatment would not be provided. * I spent several hours at the office without receiving the emergency care I was seeking. * My broken brackets continue to cause discomfort and pain. * I have an impacted wisdom tooth and ongoing orthodontic concerns that remain unresolved. * I was accompanied by my five-year-old child, making the extended wait and lack of treatment especially difficult. * I felt that my medical circumstances and recovery from a major surgery were not adequately considered or acknowledged. * I disclosed both physical and mental health concerns and felt those concerns were disregarded rather than accommodated. Additionally, I requested that my concerns be escalated to a supervisor. I left the appointment uncertain whether my concerns were actually being communicated to management, and I am requesting a formal review of everything that occurred during my visit. Because this matter involves a medical interruption to treatment, a fully paid orthodontic account, emergency orthodontic concerns, ongoing pain, and concerns regarding payment practices, I respectfully request: * An immediate investigation into Maria's conduct and handling of my case. * An investigation into the request that payment be sent directly through Zelle. * Immediate review by regional management, compliance personnel, or corporate leadership. * Contact information for the appropriate supervisor, regional manager, patient advocate, or corporate representative.

Tomorrow i have and appoinment but i dont know if this is your númber 469 454 0335 my appoinment is…read moreat 5:15 but i dont know your adress

Awesome and Amazing service and staff... I definitely recommend this business... they are very…read morepersonable, professional and they genuinely really care about you.

I had not been to the dentist in about 10 years due to mom life taking over, but I finally made it…read moreand found this clinic off of Google reviews as well as being close to our house. My first service was a screening and to go over a treatment plan. Believe it or not, I only had 1 tooth hurting me even though after X-rays I was told I need 3 fillings, 2 root canals, 3 crowns and a deep cleaning. I scheduled my deep cleaning and 3 fillings for the following week. While the work looks cosmetically great and I feel more confident about my smile, my mouth has been in constant pain since my procedure which was on 03/31/26. I did go back about 1 week later to have one filling readjusted. While the tooth that needed to be readjusted still hurts when eating, it's the constant throbbing pain I have all over my mouth that's taking me out. As I mentioned above, only 1 tooth hurt me prior to coming in and this is a tooth that needs a root canal and crown so it did not have work on it as I respectfully could not afford to do everything at once. The staff was so friendly and welcoming but I feel uncomfortable going back again.

The most thorough dental examination and cleaning I've had in a long time…read more Very beautiful office and parking in the back or on the st.

As always, EXCELLENT STAFF and grest care!! Recommend this practice for dental care.read more

I love this clinic best service in pleasant grove I'd been I. this clinic since they openread more

Awesome service. Front desk was super informative. Thank you guys! Going to recommend to all my…read morefriends and family.

Hello - I just left Jefferson Dental at Lake June/Masters. What a horrible experience! I had a 10am…read moreappointment, when I arrived I told them I was there to see if I'm a fit for dental implants, the young lady advised that after x-rays and dental hygienist review the dentist would let me know if I'm a fit. She pulled up my insurance information, mind you I have my own dentist and was there specifically to discuss Dental implants. The hygienist and X-ray tech were amazing and I was thinking I might move my family family over to this location. NOT!!!! When I spoke to the dentist she did her assessment and advised she couldn't advise if I was a fit but would have to refer me. Totally not what the front desk clerk had told me. I let the dentist know that was not what the front desk clerk told me. Immediately I knew that just wanted my $$$, the dentist told me she would be right back with the referral to another Jefferson Clinic. I proceeded to let her know that I felt misled to go thru all this only to be told they couldn't provide an assessment as to whether I'd be a fit. I ask her " You do understand my frustration right?" She said yes! Well she said give me a few moments and come back with the referral, I never saw her again. After waiting almost 30 minutes I ask someone that was working there to take the dental bib off me and I was leaving. I work for a large Bank in HR, I was livid!!! Well that person led me back to the person that told me the dentist would be able to tell me if I'm a fit for implants. I politely told her thanks for wasting my time and its okay that you charged my insurance for the X-rays etc. Zero customer service!!!! Zero! No apology just a F off look as I walked out the door. You can't make this stuff up. To think I was that close to bringing my whole family over to Jefferson Dental (4 people total) and they lost that business. Jefferson Dental, you were paid on my visit but you lost a whole family and potential referrals due to service and misleading me. This is a direct reflection on the LEADERSHIP at this location, when you make it about money and miss taking care of your clients this will happen. I felt taken advantage of and I would not recommend this location to my friends or family members. Again, the X-ray tech and dental hygienist were great, but the front desk and response or lack there of is why I won't recommend Jefferson Dental Lake June.

I've came to this location 4 times for my cleanings. Even if you make an appointment every time,…read moreyou will be stuck in the waiting room for over 30 minutes, another 30+ minutes waiting in the back for anyone to even attend you. They had me come in and wait over an hour in the lobby just to tell me to reschedule my appointment for them over booking and not having enough time to attend me. They also try to convince you to pay for so many extra things you don't even need. The care here sucks!!!

The Dentist is the Best. His Staff makes each visit easy and painless…read more The best I have used so far. He's my Doctor

I got Invisalign and the doctor was very gentle and very informative. This dental office has the…read morebest care for patients of ages. Every visit has been an outstanding experience for me and my family members who also regularly visit this dental office. I recommend this dental office to anyone and everyone.

I am very happy with the care we receive at the The Dental place. The staff are very friendly and…read morecourteous. I have had several crowns installed as well as fillings. I would recommend this office. They have also got me in when we had emergency tooth issues.

Super friendly receptionists and very competent dentist. The hygienist make sure you feel…read morecomfortable as well. Usually the wait is very for so you actually start with 10 minutes of your scheduled time.

I like to say first off, I use have a phobia about going to the dentist, but after meeting and…read moreworking with the staff at Brightway dental really gave me the courage to to have my teeth done and lord knows I needed it. The dentiste really new his job and he and his staff made me feel comfortable and confident about the process and Viviana in billing department made financing so fast and easy to the point I just knew that I made the right decision to come here..Thanks to all of you for giving me the best smile ever.. Therese House

This past Saturday was my first time visiting Smile Magic of Dallas for any dental services. I…read morefound them through my insurance plan and saw that they had really good Google Reviews so I scheduled my appointment. The fact that they offered weekend availability had me sold. In addition to availability, the office was clean and the staff that I encountered were warm and welcoming -- Joserie, Luis, and Dr. Jensen. This location was easy to find and there is ample parking in their lot. The service I received was great overall. Dr. Jensen answered all questions or concerns that I brought to his attention. He was thorough in his work and explanations. I have been to other dental offices earlier this year that seemed quite predatory in their suggestions, however the quality of care and recommendations I received here was quite the opposite. I'm glad I waited and found the right dental office to suite my needs I would highly recommend visiting this dental office.

From the owner: Smile Magic of Dallas Buckner Makes Going to the Dentist Fun, Happy & Welcoming!…read moreWe treat every child like royalty with individual attention and incredible care. Our team makes it a priority to create a welcoming and joyful dental experience for you and your children.