This place is amazing. Dr. Marr and the whole staff are so friendly and helpful. I was nervous…read moreabout taking my young son for his first dental appointment because he is pretty difficult when it comes to brushing his teeth. The staff here are obviously experts at working with young children. Our exam room, not just the waiting room, had lots of toys for him to play with while we waited (see photo) and he got to sit in my lap during the exam which helped him feel more comfortable. The staff was so calm and patient with him and they were so kid-friendly. I was shocked, but he let them clean and check his teeth! After his exam, Dr. Marr even sat and talked with me for at least 20-30 minutes. She answered all my questions, gave great advice, and was really supportive. The facility is very clean and updated and super kid-friendly. I am so happy we found them!

I took the little one for her 6 month dental check up and cleaning. The staff is super friendly and…read morethe main dentist was very nice. My wife loves this place even though they are not inexpensive. I give them 4 stars instead of 5 because the wait was long--we waited 20 minutes after out appointment time--and then again we waited at the end for the dentist. Overall, we were there an hour although the actual cleaning took about 10 minutes and the dentist check out another 10 minutes. Other than the wait, the people are great and the little one likes going there. it is very kid friendly and makes them feel comfortable.

Worst place to come. Every time I come they make me wait 1 hour in Order to get me to a room I…read moredon't know why they give you an appoiment when they don't respect the time I don't recone t this place I'm ready to finish my daughters treatment so I. Can change places

I take my toddler and teenager here and the staff is always really nice and professional. Great…read morecare and top notch quality service.

I've been bringing my daughter to this clinic for over five years, and the back office staff and…read moredoctors have always been kind, patient, and professional. Unfortunately, I will no longer be returning due to repeated issues with the front office recently, specifically with Juanita. During my last visit, I paid out of pocket because the front desk staff couldn't verify my insurance. Later, my insurance did cover the visit, and I had to obtain reimbursement on my own. When my daughter needed treatment, Juanita scheduled it a month out, saying it was because of my "insurance" despite the pain my daughter was in. Over time, my interactions with Juanita have consistently been unpleasant. She is often rude, dismissive, and lacks empathy. At our last visit, she greeted us with a smirk, did not acknowledge us properly, and seemed to recognize us only because of the prior insurance issue. She even made comments about how difficult my insurance was to work with and implied it was somehow my fault. The last conversation I had with her was particularly unprofessional -- she was confrontational, and I had to ask her multiple times to watch her tone. After years of trusting this clinic, it's very disappointing that the actions of one front office staff member have driven us to find care elsewhere. I truly hope management- Paula addresses this behavior so that other families don't experience the same disrespect.

A place that is "just for kids" refusing to see my kid because we were 10 minutes late. And the…read moresnarky tone and the way I was confronted was the icing on the cake. I use Forney Wellness for my teenager and myself and will be taking my 8 & 6 year old there as well from now on. I've generally looked over the previous appointments where I spent more times waiting than with them a dentist. Including one time I just left after waiting almost an hour after being seated. So me being ten minutes late after rounding up two kids and not being seen like it was 30 minutes or something was just the nail in the coffin.

Was told $49 for an exam and cleaning to see the pedo doctor. When I'm Checking in Im told it's…read moreonly for the exam. When I get to the back the dental assistant tells me it's for a exam and cleaning. Doctor comes into the room I inform her about my child's concern and provided me with some answers and tells me to go so the specialist. Overall I could tell this place was not OSHA nor HIPAA COMPLIANT. I could see other patient information on there screen. The doctor had her shoes on half way on, assistants had cardi b nails (smh), and the patient room look like it was not disinfected in between patients as I could clearly see there was hair and debris on the chair. I would ask question about the specialist and both the doctor and the assistant could answer for me instead referred me to the office manger for answers. Assistant tells me okay sit tight someone will be in to dismiss you. Waste of time I booked an appointment with a pedo doctor who refers me to another doctor and this one didn't even tell me anything they didn't even provide me with a treatment plan on "my comprehensive examination".

Place is absolutely awful. The dentist herself is sweet but her staff sucks. They are lazy and do…read morenot care. Every time I have gone it takes over an hour to get a simple cleaning. Do not recommend. Great dentist awful staff. Sad.

Great dental place for the entire family! We love the game room and the same friendly staff! We've…read morebeen coming here for 3 years with no issues.

From the owner: We are a family-friendly dental office serving both adults and children in a welcoming, comfortable…read moreenvironment. Our bilingual staff is here to make every visit easy and stress-free. We offer most dental procedures in-office and feature a fun game room for kids. Open every other Saturday for your convenience!

I love the staff and the Dr here. The staff is more than great. They will accommodate your needs. I…read morehave a special needs son and they work with children like him. He had a great experience with them. I won't go any other place than here. The will have to shut down before I go anywhere else. They're fast and good especially with extractions. You will love them. They really are wonderful people. I love y'all and thank you.

So disorganized! I had left a 5 star review when it was run by another Doctor who moved to…read moreRichardson. Since then this place went downhill. Front desk is a mess, scheduled 6 months in advanced, got text messages confirming, show up to the morning appointment closed apparently changed their hours after confirming through text, then I receive a $600 bill for this appointment, called and took forever to get sorted as the appointment never even happened. Avoid this place not worth the headache

Paid in full for braces over 4500.00 to cover from start to finish At 18 months they wants to…read morerevise the treatment plan and wanted another 3200 to complete what I paid in full for don't use this scam offi for your kids

Dr. Tran and her team are amazing!! They are empathetic and kind and always make me feel special…read more They take care of my family and we highly recommend them.

Clean place, fast procedures.dental treatment was great. Everyone was very nice and attentivenessread more

From the owner: The Rodeo Culture is our most valuable asset. Our Core Values are cultural cornerstones because…read morethey are the foundation of who we are and keep us focused on the "how" part of achieving our mission. The Rodeo Team is obsessed with Patient Safety, Patient Experience, Smile-DNA™, and our other Core Values because they motivate us to create high-end value for our patients at the most affordable costs. We recognize the importance of communicating our Core Values to the world, because they reflect how we operate and what you can expect from our team.

Dr. Patel and Dr.Chan are very nice, thorough, and understanding. The entire staff is friendly and…read morethe office is clean. Services were extremely affordable for us even as self pay patients, it was easy to get an appointment and they are very kid friendly. There are TVs and tablets mounted to the walls to entertain kids while they wait. We will be returning for our regular check ups.

Tomorrow i have and appoinment but i dont know if this is your númber 469 454 0335 my appoinment is…read moreat 5:15 but i dont know your adress

To Whom It May Concern,…read more I am submitting this complaint as an urgent escalation regarding my experience at the Jefferson Dental & Orthodontics Abrams location and am requesting an immediate investigation by upper management, corporate leadership, compliance personnel, and any appropriate patient advocacy team. One of my most serious concerns is that Maria, the manager at the Abrams location, attempted to collect approximately $2,500 from me and instructed me to send the payment directly through Zelle. This request raised significant concerns for me regarding whether proper payment procedures were being followed. I am requesting an immediate investigation into this matter, including a review of any payment instructions provided to patients and whether company policies were followed. I am also requesting that Maria's conduct be reviewed. During our interaction, I explained that I had been unable to attend appointments because I underwent a major spinal reconstruction surgery and spent over a year recovering. I further explained that I have mental health challenges that were being negatively affected by this situation. Rather than receiving understanding, accommodation, or assistance, I felt dismissed and treated unfairly because of my medical circumstances. I believe my medical condition and recovery were not adequately considered when decisions were made regarding my care. I have been an orthodontic patient since 2021 and have paid more than $5,500 out of pocket for my braces treatment, which was paid in full. Unfortunately, I underwent a major spinal reconstruction surgery and experienced a lengthy recovery period of over one year. Before my absence, I contacted Jefferson Dental's call center and informed them that I would be undergoing this surgery and would be unable to attend appointments during my recovery. I was under the impression that this medical situation would be documented and considered an acceptable reason for my temporary interruption in treatment. Recently, I scheduled an emergency orthodontic appointment because I currently have three broken brackets that are causing discomfort and pain. When I arrived for my appointment, I waited for more than an hour, underwent multiple X-rays, and then waited approximately another hour before being taken to an office by Maria. At that time, I was informed that my brackets would not be repaired because I was allegedly "non-compliant" with my treatment plan. I explained that my absence was due to a major spinal reconstruction surgery and that I had previously notified Jefferson Dental of this medical circumstance. Despite providing this explanation, I was told I would need to pay approximately $2,500 more to continue treatment, despite already paying my orthodontic balance in full. I asked whether, at a minimum, my three broken brackets could be repaired during the emergency appointment while any treatment-plan issues were reviewed. This request was denied. I am extremely concerned and frustrated by the way this situation was handled for several reasons: * I was scheduled for the appointment and confirmed by the office. * I completed X-rays and other appointment procedures before being told treatment would not be provided. * I spent several hours at the office without receiving the emergency care I was seeking. * My broken brackets continue to cause discomfort and pain. * I have an impacted wisdom tooth and ongoing orthodontic concerns that remain unresolved. * I was accompanied by my five-year-old child, making the extended wait and lack of treatment especially difficult. * I felt that my medical circumstances and recovery from a major surgery were not adequately considered or acknowledged. * I disclosed both physical and mental health concerns and felt those concerns were disregarded rather than accommodated. Additionally, I requested that my concerns be escalated to a supervisor. I left the appointment uncertain whether my concerns were actually being communicated to management, and I am requesting a formal review of everything that occurred during my visit. Because this matter involves a medical interruption to treatment, a fully paid orthodontic account, emergency orthodontic concerns, ongoing pain, and concerns regarding payment practices, I respectfully request: * An immediate investigation into Maria's conduct and handling of my case. * An investigation into the request that payment be sent directly through Zelle. * Immediate review by regional management, compliance personnel, or corporate leadership. * Contact information for the appropriate supervisor, regional manager, patient advocate, or corporate representative.