***Update on this review; the owner is apparently a sincere individual. After some review and discussion of my case I was refunded the fees I had been leveled. Considering this, I must say the intentions of Crane are customer inclined and positive. My experience, it would seem, occurred due to a breakdown in communications between parts of the company. Hopefully this will offer them an opportunity to consider modifying how they inform customers of the articles and charges they may perform with greater clarity. Thank you -Mr. Crane- for doing business with integrity.
Crane Appliance is a rip-off outfit that targets wealthy summer home owners on the Cape. They are overpriced, over automated and not at all customer friendly. Came to our home for no more than half an hour, didn't change a single part, or fix anything, or even leave any sort of receipt, note or message. They then charged us $159.00 which they took out of a credit card we'd provided "just to hold the appointment" without our consent. Terrible business practice.Despite popular belief -we're not at all wealthy summer home owners down here in the Cape - many of us are just working people -Absolute highway robbery -to be avoided at all costs!
***Update on this review; the owner is apparently a sincere individual. After some review and discussion of my case I was refunded the fees I had been leveled. Considering this, I must say the intentions of Crane are customer inclined and positive. My experience, it would seem, occurred due to a breakdown in communications between parts of the company. Hopefully this will offer them an opportunity to consider modifying how they inform customers of the articles and charges they may perform with greater clarity. Thank you -Mr. Crane- for doing business with integrity. read more