Great to have expert repair services by Yale on purchased appliances...especially as they'll come…read moreway out to the boonies on the Cape. Knowledgable and courteous, the repairman fixed our malfunctioning oven. And they offer an online map where you can see the repairman's route progress and estimated arrival.

Yale customer service was excellent and and I was able to have my new dishwasher installed within…read more48 hours despite the New Year's holiday. Yale's prices for appliances are competitive with the big box stores however Yale charges significantly more for installation than the competition and it's non-negotiable. If you want quick service and competent installation, I recommend Yale even though they are more expensive.

Very disappointed in the wait time for servicing repairs. Between the wait time to get the part…read moreneeded from a Kitchen Aid dishwasher and service appt. It was almost 1 MONTH. , Now, a month and a half later, the 2025 dishwasher will not work again and the next appointment is another WEEK. .....SECOND SERVICE FOR THE SAME APPLIANCE! This , to me is unacceptible. Will be purchasing next appliance elsewhere.

We have been buying applliances from Crane's for years. My parents, before us. From the sales…read morepeople to the delivery men, everyone we have dealt with at Crane's has been very helpful, friendly and professional. They match prices with other stores and do better if they can. They always give us the best price. The salesman I worked with helped me choose the right applicances for our small kitchen. The 3 delivery men were outstanding. So helpful. One even showed me how the parts of my new stove and oven worked. I highly recommend Crane's applicance, their staff, delivery and service people.

Eric Medeiros Appliance:…read more First, let me note that I rarely write Yelp reviews. The only ones I have written over the years ( that I recall) are for my computer tech extraordinaire, Martin Wang, of Wang P.C, in Brookline, MA and my guitar tech, Mark Herbert, also of Brookline MA. They are both the absolute best in class. Meanwhile, year after year, Eric Medeiros, who is both an appliance retailer and repairman, has always been there for myself and my family. For 20 years or more, he has professionally and skillfully advised, purchased, maintained and stood by all of them. Hexbailed us out with repairs/ replacements and whatever was needed, at various times( including last minute moments of desperation). Trucking up to the Gay head/Aquinnah area has never been a thrill for many subcontractors/ tradesmen and so forth. But Eric has always come through. Sales wise, when one considers the extra time, trucking/ freight expense and so forth involved in purchasing most any large item, Eric has always managed to offer us very fair and competitive prices on all of our purchases. He is extremely knowledgeable, skilled, experienced. Of note is his unique awareness of the island's unique weather tendencies and which brand/ model/ type of appliance( for various reasons) and thus which particular appliance might do best under said particular circumstances. I felt that it was about time that I got around to acknowledging my appreciation of his skills and efforts on our behalf. Additionally, his assistant, Mary Beth has been great at fitting in s into his schedule and pinpointing our needs. Thank you, guys!! Steven Kaufman AQ, MA

Very positive experience so far with Medeiros. We called them for a "dishwasher will not drain"…read moreproblem. A very knowledgeable woman answered the phone, looked up the appliance (which was in their database) and promised a service visit "by Tuesday" (on a Saturday; not a crime for MV august). Someone actually came that Saturday, diagnosed the problem, and ordered a part. If the replacement goes as smoothly as this first visit I am their customer for life.

The Customer service at this store is perfect. No other words than perfection. Always greeted…read morewith a smile and always leaving happy with my purchases. That's correct multi purchases. Even though this store doesn't deliver I will go out of my way just to make sure I purchase from this just because if the customer Service that I receive each time I purchase. . Me being in the field of customer service it means a lot to be leaving the store comfortable and happy with my purchases! Thanks Guys!! Forever Coming back. -Marianne Rose Rosemariann65@gmail.com

After speaking with a very helpful online salesman I was passing by and stopped in to see their…read moreshowroom. We were the only people in the store and the rude woman at the front desk seemed offended that we stopped in without an appointment. We looked around a bit and passed by a couple salesmen who didn't even bother to look up. They obviously had no interest in even speaking with us so we went elsewhere and bought faucets and custom shower doors from people who welcomed our business. Very poorly run operation.

Showroom staff the most rude and unhelpful I have experienced in 20 years of dealing with Ferguson…read moresupply. Mashpee showroom staff need customer service training. You have lost our business.

The service team at Crane Appliance have been servicing my home on Martha's Vineyard for 10+…read moreyears. They are great - friendly and responsive! Even during the craziest days of summer, they will try to get a tech here if there is a problem. It helps that the folks on the phone are often named Crane (Thanks Ken and Sandy), but the work ethic and customer centricity flows throughout the organization (thanks Jose!!)

When Brendan Crane says he'll take care of you - HE WILL We…read morebought a refrigerator from Crane Appliance in Vineyard Haven in July 2020. We also bought a 5 year extended warrantee. The unit did not work properly and in August, Crane replaced it with another unit - different manufacturer. Over the years we have had problems with the second unit. The freezer drawer was always frosting up and Crane always sent someone out to try to fix it. Early this summer it was worse than ever and I called Crane Service but was told I was no longer under warrantee. I assumed that since we did not get the replacement refrigerator until August that our warrantee ran to August. The reservice representative and her supervisor both said that was not the case. After posting a review explaining what had happened, Brenden called me and said we were still under warrantee and the service person would come out. They came out twice and ended up replacing the cooling component for the freezer. Two weeks later, I opened the freezer in the morning and everything was defrosted. I called Crane service and texted Brendan. After two hours I called Brendan and explained the freezer was not working again. We went to the Vineyard Haven shop to see if they had anything in stock that would fit in our space (our house is 160 years old). They did and it was delivered this afternoon and all we had to pay for was a new 5 year warrantee. This is a great example of REAL customer service from a family-owned company that cares about its customers and reputation. Thank you, Brendan, and don't take this the wrong way, but I hope I do not have to call you again!

We'd previously purchased from Yale Appliance (in Framingham) and had a good experience so when our…read morefridge died and we needed a new one ASAP in the hot weather, I knew exactly where we were going. And they sure came through! We found a couple of fridges available through the outlet for a few hundred dollars off due to minor cosmetic damage. I called on a Friday morning and Jason went and double checked that the fridges were there and re-described the "issues" with each. Within half an hour we had our fridge ordered and paid for. Delivery for new orders was pushed out nearly a week when I called, due to the volume of sales from the tax-free holiday. I understood the situation and was ready to live with no fridge for several more days. But here's when they went the extra mile - I had mentioned offhand that our fridge was out of commission during our conversation and without my asking for him to do so, Jason said, "since I know you have no fridge, let me talk to the delivery team and see if I can get next-day delivery for you." And HE DID! Delivery went very smoothly. I was texted with a link so that I could track the progress of the truck to my house online. Gerber and his crew showed up bright and early Saturday morning with my lovely new fridge. They were efficient and friendly and explained everything. When I couldn't get my sliding door to lock properly after they'd gone back to the truck, I thought that maybe they hadn't reassembled something right (they'd had to take the handle off the door to fit the fridge through) and went running down the driveway. Gerber came back up to the house and even though as soon as he looked at it, he saw that what was malfunctioning wasn't a part of the door they had disassembled, he still took a few minutes to help figure out what was wrong. And the "cosmetic damage" that got us about a 30% discount on the fridge? One tiiiiiny little ding in one of the doors that is barely visible. All in all, a very stressful experience ended on a high note thanks to a company that clearly understands what it means to provide exceptional customer service and hires folks who are proactive, friendly, and helpful.

I would leave 0 stars if I could. Month late on delivery of a dishwasher. Less than 12 hours after…read moreinstallation, dishwasher is leaking underneath. Never purchase a product from Yale appliances in Norton.

Although quite expensive the service technician we had really knew his business. Kudos also for the…read moredispatcher staying in touch. Expect it to take time to get an appointment date.

Horrible experience. Purchased appliances specifically because of their warranty and service on…read moreNantucket. Last summer, we experienced a problem with our refrigerator - it is 10 months and the issue has still not been resolved. It took weeks to get a service appointment, the technician failed to fix the problem, months again to get a follow up appointment, then the technicians don't show up and appointments were missed, emails are not answered, requests for management follow up are ignored. The absolute worst service I've ever experienced. Commencing legal action.

I purchased LG Dryer from Kams in Hanover. Since I had my house rewired from Gems they upgraded…read moremy circuit breaker and installed Two GFI breakers which I do not need I used dryer and the next day I had to reset circuit breakeR. Kam's repairman Justin came out showed me the two GFI one up on top and one beside the dryer breaker, I have an extra GFI which I should have removed or I unplug dryer after every use. He explained in detail of the tripping if my Circuit breaker Thanks Justin got more explanation from you

Horrible experience. Purchased appliances specifically because of their warranty and service on…read moreNantucket. Last summer, we experienced a problem with our refrigerator - it is 10 months and the issue has still not been resolved. It took weeks to get a service appointment, the technician failed to fix the problem, months again to get a follow up appointment, then the technicians don't show up and appointments were missed, emails are not answered, requests for management follow up are ignored. The absolute worst service I've ever experienced. Commencing legal action.

Excellent service, all the workers there take there make sure you're getting the best deal, and are…read morereally nice.

Long time customer. Great hardware store. Incredibly well stocked with broad range of quality…read moreproducts. Staff is very friendly and very helpful. My "go to" store on the Cape.