The receptionists and appointment makers for the Women's Health Clinic are the most disgruntled,…read moreunfriendly and nasty personnel I have ever had the misfortune to have to interact with at a medical office. They act like they are begrudgingly doing you a favor by scheduling appointments and doing their job. It is as if you, the patient, are bothering them by calling for appointments. They are like this in person and on the phone. I am sick of being treated very poorly by these nasty hateful support personnel. Patients should not be subjected to such disrespect by these MCV employees in order to get assistance. Cant wait to find another doctor

I went to the urology center for a testicular injury that occurred during the Iraq War that now…read morerequires attention. PA Ambrosino sent in a student to surprise me and knowing I'm a veteran with blast TBI she mocked me for being socially isolated and laughed at my sexual inactivity. I walked out. The PA and VCU refuse to respond to the dashboard and patient experience messages. I don't know if she hates men or veterans but don't go if you need help.

A kitchen accident sent me in for stitches, and the doctor did such a clean job that it healed with…read morebarely a mark. Even though the department was busy, things felt well organized instead of hectic.

Their customer support is outsourced to people trying to speak English. Their billing department is…read moredifficult to contact and that's putting it mildly. When I went in for an outpatient procedure they handed me a $365 bill prior to the procedure, and asked if I could make a payment. Called my insurance and they said my copay was $284. VCU said their bill was an estimate. So in a nutshell they try to get paid, beforehand, with their "guesstimate"

Dr. A. Risser is my primary care doctor at Aylett Medical Center. She is kind and knowledgeable…read more She understands my needs and understands I am allergic to some medications. Her staff works well with her and her patients. I have been under her care for many years. Sue Crump

I have been receiving healthcare from Bon Secours for over 25 years now. Having moved to King…read moreWilliam County almost 2 years ago, it was time to transition to a provider location that is more convenient. Location- this is a medical center located in the heart of the Central Garage area of King William. I refer to this area as "Downtown King William ". Right off of route 30 behind where Romas Italian Restaurant, you will find plenty of parking right at the medical center, many spaces are specified for patient parking only. The office - This is one level, so it's mobility accessible. When you enter, you are in the waiting area of the medical center, and to the left there are three desk/cubicles for check-in. There is a lab within the facility (its not LabCorp), which is very convenient. Service- I was greeted almost immediately upon entering, and getting checked in was very efficient. After registering, I was asked to have a seat and that someone would come from a specific door and call my name. I had just sat down when that happened. The providers I encountered were professional and courteous. Outcomes- the reason for my visit was established and concerns addressed, I felt like my provider and I had a meaningful discussion and they had a good plan and course of action for my situation. Overall I am very pleased with this medical office and look forward to a healthy relationship with my Healthcare provider.

Unless you can afford to pay upfront when they try to double-dip from both you and your insurance…read moreby incorrectly upcoding your procedure, go elsewhere! My surgery isn't until 11/3, but their billing department has been a nightmare. I'm seriously considering canceling and changing providers. Prior to choosing a surgeon for my bilateral salpingectomy, I made sure my BCBSTX insurance covered it, which they do at 100% with no copay, no coinsurance, and no deductible because it is classified as "female sterilization" and paid out as "ACA preventive" if properly coded with in-network providers. I rechecked this with BCBSTX every step of the way multiple times. I then received an estimate from Stony Point on 10/17 asking me to pay almost $3K (my deductible + 20% coinsurance) upfront. I immediately called to ask what was going on. I was directed to call Teneille in billing, which I did the same day. I was sent to her voicemail where I left my name, number, and a brief explanation. After that, I reconfirmed benefits with BCBSTX. I never received a callback from Teneille. I called on 10/24 and got through to Teneille. I attempted to explain the issue, but felt completely dismissed. I was told they'd contact BCBSTX before being hung up on. I called BCBSTX to reconfirm my benefits yet again and ask for advice on how to proceed. BCBSTX told me to advise Stony Point that when they call the Provider Line to give them both the CPT and ICD-10 codes and to make sure it is coded as "female sterilization" rather than "general surgery." BCBSTX also gave me a reference number for my call and said that Stony Point could give the Provider Line that number and have all the info about my benefits pulled up that way to reduce any confusion. So, I called Stony Point back to advise them of this. While attempting to explain this and give them my reference number, Stony Point told me they had just called the Provider Line, received a different answer, and that their estimate was still correct. They gave me a reference number they'd been given and told me I'd have to call the Provider Line to get a correct answer about my benefits. At this point, Stony Point was closing for the day. The next morning (10/25), I called BCBSTX again to reconfirm my benefits and was connected with a Patient Advocate named Lee. She reconfirmed that I am 100% covered with no copay, no coinsurance, and no deductible for the surgeon, facility, and anesthesia bills for this procedure with my providers. She could see from the documentation from Stony Point's previous call with the Provider Line that they had done it incorrectly. Stony Point was not making sure it was being properly coded as "female sterilization" instead of "general surgery." She also told me it was wrong for Stony Point to say I needed to contact the Provider Line to get the correct answer about my benefits since that isn't possible for me to do as a patient. Lee then called both Virginia Women's Center (my surgeon's office) and Stony Point Surgery Center billing departments, while I was on hold. She spoke with Cheryl (?) at Stony Point and broke down exactly what the issue was, why they received an incorrect answer previously, how to correct it, and explained that I am covered 100% and owe no copay, no coinsurance, and no deductible. Lee also had Stony Point speak with their Provider Line to confirm my benefits and proper coding through them as well. Lee documented everything and gave me the reference numbers for both the call with her and Stony Point's call with the Provider Line. She also suggested that I consider changing providers since she'd never experienced this level of stubbornness previously and that she was concerned they would continue to try to improperly code this. As of 10/26, Stony Point is still clinging to their improperly coded estimate and demanding my payment upfront. I'm planning to give them a call tomorrow in one last attempt to sort this out, but I decided to write this review as a warning to others now because no one should have to experience this.

This surgery center claims to be not for profit, yet they are 49% physician owned. All they care…read moreabout is making money. Safety and patient care are afterthoughts. Do yourself a favor, and research online. Go to a facility like VCU Ambulatory, St Mary's outpatient surgery, or HCA, where they care about meeting regulations and standard sterilization of instruments used in surgery. It is your life, or the life of your loved one that is at stake.

Always have a good experience here they are part of my regular doctor group. Sure beats going to…read morethese urgent care centers. For when I'm under the weather and can't get an appointment

My experiences with CEC have been either hit or miss, and mostly the latter, unfortunately . . . I…read morehave been seen here a number of times, but only twice have I been impressed by the medical staff or satisfied with their services . . . The "Extended" in the name of the practice is dead on, though . . . The wait times are usually atrocious, and when I have finally been seen by a medical professional, rarely do I feel that adequate treatment was provided . . . In particular, I will single out Natalie Fachet as being problematic . . . Her personality and bedside manner are lacking and need work, and the level of care I received from her was not thorough or even adequate . . . Twice I have been misdiagnosed and treated poorly (or not at all!) for conditions insufficiently addressed or even ignored, and on several occasions I have felt that the quality of care rendered that day was missing something . . . However, CEC is not nearly as bad as Patient First, so there's that!

It's really nice to have a office that has just about everything in it. My primary is Dr. Varney…read moreand she is absolutely amazing and so welcoming when you go in. They also have a imagining center inside, pharmacy, urologist, dermatologist, obgyn, orthopedic etc!!! This place is so easy to get to and offers plenty of parking! I will say the dermatologist I saw on 10/24/2018 for a spot on my face that was concerning had no bed side manner what so ever. After telling me it's just a scar with scar tissue but really not offering any reasoning for it he proceeded to leave the room and without any eye contact asked me while walking out if there were any "moles on my back I would liked checked also"....I felt like I was just a waste of time in his day.

I have been a patient of Va Urology and Dr Seabury for years now..They always take care of me, esp…read morewhen I have chronic kidney stones that require surgical removal. No matter day or night, they have come through for me every time...I love Dr Seabury's laid-back manner, but he is the best at treating difficult cases.

The reception area is chaos. Many employees are just standing and chatting, no one is interested in…read morehelping. When they do finally help, they act like they are doing you a favor. A doctors office is no place for DEI

8/9/2025 chester Emergency room I have Ehlers Danlos…read moreSyndrome. I came in at 1am in extreme pain. They gave me Toradol and a muscle relaxer. The pain was still not controlled, and when I told the dr I was still in pain he started treating me like a drug seeker "we will not be giving you opioids tonight." Then when I got tired of his smart aleck attitude I asked him if he treated everyone this way. He just kept repeating "do you have any other questions?" Over and over. Then I'd ask him one and he would ask me "do you have any other questions?" I asked him why was he talking to me like a robot. I Then asked to speak to a patient advocate because I knew he was stereotyping me and refusing to treat my pain in an appropriate way. With a smirk on his face he said "it's the middle of the night on a Friday, no one's here but me." Then he walked out. His name was Dr (I use that title loosely) Jeffrey Mason. I will be contacting a patient advocate on Monday and reporting the way he degraded me. The charge nurse and all the other nurses there advocated for me but he wouldn't budge. It was weird. They saw the pain I was in. All he saw was what he wanted to see. People like HIM should not be Dr's.

While never a fun experience to go to a hospital or emergency center, the staff at Bon Secours was…read moreas pleasant as could be. We were greeted with a friendly face at reception, followed by a full team is staff who assessed what tests were needed and took action. Dr. Jones and nurses were so very attentive. They listened even though they were definitely busy. Thanks to the staff and their treatment, my Mother's head pain was significantly reduced to a tolerable level. Thank you, Bon Secours staff.

My wife and I went for our schedule biometric screening this morning. We had received several texts…read moreand emails reminding us of our appointments during the week. When we get to the clinic, we are told they do not have any biometric test strips and we will have to go to another clinic. Why weren't we alerted of this before we showed up? Also, the girl at the desk was short with us and had a terrible attitude. It was a bad experience all around, and we will not be going back to Little Clinic - especially the Staples Mill location.

I had never used one of these facilities until I was away from home worked for an extended period…read moreof time and came down with some rather nasty ear infections and a pretty heavy allergy attack. Yes, I am 3 and I got a double ear infection on a business trip. I know.. who does that right??? I walked in and with in moments I was seen by someone. Now if you have a broken bone, this is not the place for you to go. But if you feel like you're coming down with something or definitely have something get yourself checked out. They also did a strep test on me so we knew I was good to go on that front. I visited twice because round 1 just didn't kill it all.