We were out doing random errands one Saturday, and I had thrown in my flat bike tire in case we found time to get it fixed. I was intending to go to a bike shop closer to home, but as we were out in Hoffman we just happened to find this place. We stopped in with my tire and we were quickly and warmly greeted by someone who gave us a time estimate and started checking it out. While he worked we walked around their large bike shop and let our kid take some test drives. During this time the guy came to us a few times and showed me what was wrong and some of the debris that had been in the wheel. Also while here I found a much needed bike pump and got the employee's stamp of approval for it. It only took around 15 minutes and everything was set to go, and gave me some advice on how to avoid this in the future. While it's a bit far from home to make it my regular spot for bike maintenance I'm glad we found it and recommend it to anyone nearby. read more

Crank Revolution continues to be my go-to bike shop. They are very knowledgeable about their products, and always have what I need at reasonable prices. Their service department is top notch - excellent service with rapid turnaround times. In fact, they have always been early when I've left my bike with them for a repair or tune up. read more

Love the personal interaction when shopping for new equipment. The support when work needs to be accomplished on my bike is personal and they sell you what you need. read more

Old school shop that both knows their stuff and makes you feel like you're a part of their family. I've been looking for a shop like this since my old favorite was sold a few years ago. There are a few really competent bike shops that are closer for me, but I never had a feeling that I was building a relationship that would lead them to have my back in a pinch. Crank Revolution totally helped me out in a pinch, when I really wasn't expecting it - and I wasn't even a customer. I fully am now. read more

Top notch service & support. I haven't purchased a bike from them yet, but they are my go to shop for tuneups & repairs. Often, if a repair is trivial, they will take care of it with no charge. Pre-covid, they offered great weekly repair & maintenance clinics. Hope they're able to start those again soon. read more

The best service you can get at a bike shop. I trust these guys with my life. I proudly promote their business and totally recommend them to anyone that needs help with their bike. Jeremy and the Boys rock at Crank Revolution!!!! read more

Walked in shortly after they opened for the day. Was immediately greeted and tire was examined, problem discussed, price quoted, problem fixed and I was out the door in about 20 minutes. Great shop, highly recommend! read more

The staff at Crank are very helpful when I have gone in with an issue. They are very knowledgeable about supplements and they are all cyclist. What makes that great is they know the struggles and are more then happy to offer you help. They have a great Wednesday night ride that is fun and safe. I appreciate all they do for the local cycling community read more

Crank Revolution - Wednesday group ride out of crank. - Bike Repair/Maintenance Near Me - Hoffman Estates, Illinois

I've been having a lot of problems with the eTap on my bike after buying it from a cycling friend and more so after a fellow cyclist fell into me when we were stopped for traffic. I live in Georgia and I've had the bike looked at three times, 2 times by the same shop and another time by a cycling friend. I was always told that the issue was fixed, but found out on a ride after the 'fix' that the issue wasn't fixed. I finally decided to have Crank look at the bike to determine what was wrong and they fixed it. I went for a 30 mile ride with the group and finally felt that I was riding with a solid bike. I didn't have any issues at all!!! Thank you Crank!!! I drove over 700 miles to get my bike fixed . Actually I spend a month with my parents every year, this years visit came with a big bonus!! Thanks again y'all. read more

This bike shop is awesome! My fiancé and I went in shopping for new bikes. We immediately got assistance and they sized us for our bikes! We ended up buying a Specialized bike from here because they had it in stock, and the guys here are so knowledgeable! Mark was a huge help! What was awesome was that I got to take the bike on a test drive around the parking lot and actually experience what it would be like riding this bike. Very good experience and will definitely be coming back! read more

Crank Revolution - Bike - Bike Repair/Maintenance Near Me - Hoffman Estates, Illinois

We've been calling around and all the shops near us have been saying they have weeks-long waiting lists, so I tried Crank Revolution and the guy on the phone was super nice and said they'd be able to work us in this week. My husband dropped his bike off yesterday afternoon, and after a quick inspection was told they could give his bike a tune up, fix his brakes, and put on new tires, and have it ready by Sunday!! My husband received a call this morning letting him know the bike was already done! The guys were super nice--my husband said he dealt with Jeremy, who was great!!--and the price was extremely fair! Thanks guys, you've won us over and we'll be return customers!! read more

I purchased an unassembled bicycle elsewhere and needed it assembled. I live about the same distance from two other bike shops, but when I called Crank Revolution to inquire about pricing, they were the friendliest over the phone, so I took my box of parts here. They were fast! My bike was ready in 3 days, and they charged me a very reasonable price.. When I went to pick it up, one of the owners, Jeremy, patiently went over features of my bike with me. Honestly, they are so nice here. Please give them your business. read more

Took my son's bike to Crank Revolution for a tune up and minor repairs. The cost was very reasonable. The amount of time to complete the repair was great. The customer service you got from here is EXCELLENT!! Definitely recommend this place. read more

The guys here are all friendly, cordial, helpful, and of course, very knowledgeable of what they're dealing with. Awsomely fast service, which is very helpful especially during this COVID-19 crisis. I'd recommend this place to anyone who's looking to get their bicycles checked-up. read more

Such a solid spot! Very helpful employees and selection for renting and buying. Highly recommend.

My wife and I recently made the decision to purchase a bicycle for our son, which we are very excited about. Due to the fact that the gift is intended to be a surprise for him and his friends when it is delivered, we anticipate that he and his friends will be delighted with it. To our pleasant surprise, this establishment far exceeded our highest hopes and expectations, and we intend to return in the future. When we arrived, our questions were promptly answered, and we were measured for the bicycles we intended to purchase while we were in the establishment. They, on the other hand, were extraordinarily friendly, and they went out of their way to accommodate our requests and needs. The atmosphere is filled with a sense of calm and tranquillity throughout the entire facility. They went above and beyond to accommodate us, and we will definitely return when we need  another bicycle, or if and when my son's bicycle breaks, which is highly unlikely given the current circumstances. read more

Crank Revolution - Bike Repair/Maintenance Near Me - Hoffman Estates, Illinois

My husband had a problem with his Trek bike tire making a loud noise when coasting. He had it in several times to another bike shop and they were unable to diagnose or fix the problem. After seeing great reviews we decided to try Crank Revolution for our repair. They immediately diagnosed the problem and it was fixed the next day . The price was reasonable too. My husband is thrilled with his bike. He said it handles better than ever and seems to be much faster too which is important since he's doing a 235 mile bike ride next weekend . read more

Covid 19 made me venture outside of a gym and I luckily discovered cycling along the way. TC and Jeremy were instrumental in helping me discover a love for this sport, answering every dumb newbie question I had over the last year. I've now purchased an e-bike for my wife and built two separate bikes with these guys. Top notch all around. read more

We recently purchased a bike for our daughter. The customer service was great and they were super friendly. We will definitely be back when we need another bike or need bike repair. read more

My first experience with this shop was great. This review is about the second. First, let me introduce T.C. who greeted me. I have a carbon Cannondale Synapse with Ultegra DI2. During COVID, I did some at-home adjustments and replaced the chain. Incorrectly - which is why I drove 20 mins extra to come here. T.C. was very condescending, including the remark, "that's why you bring it to a professional bike shop". My reply was, "that's why I'm here". It's a good thing, too, because, without their Pro Tune for $217.38, the chain wouldn't have COME OFF the first time I shifted to the large chain ring. But the best part came after my third ride when I lifted my bike onto my stand and the rear wheel CAME OFF. Thankfully, in my garage and not underway, which could have been catastrophic. Jeremy, the owner, was pleasant and receptive when I told him of my experience dropping the bike off. I think every shop is entitled to a bad day - this was my experience here. read more

Crank Revolution did a great job putting my eBike together. Reasonable price and was ready in just a couple of days. Another bike shop in the area told me it would take four weeks for it to be ready and the assembly price was $30 more. I would definitely recommend Crank Revolution. read more

Crank Revolution - EBike - Bike Repair/Maintenance Near Me - Hoffman Estates, Illinois

Found my new bike shop! Wait time for service at my normal bike shop was a month, so I tried out Crank Revolution. Needed new tubes, tires, spoke repair and full tune-up. Mark explained everything they would do and said it would take 2-3 days! Picked up the bike on day 3, and after riding 30 miles took it back over for a minor "squeak". Instead of trying to blame me or tell me I didn't know what I was talking about, TC put it up on the rack, tested it, explain the issue to me and resolved it in minutes. He had me test ride it to make sure it was right, and it was great! TC and Mark said to come back again if there is anything else I had questions on. Excellent customer focus! read more

I have been trying out new bike shops to see where I best fit in and who provides the best customer service. I wanted a place where I could actually talk to my mechanic and have a real-time discussion about what's going on with my bike, and get expert advice/recommendations on what to purchase, what not to purchase, and how to best utilize the bike I have. THIS IS THE PLACE. I first brought my bike in to have a spoke replaced. Over the phone they said they could have it back to me in 24 hours. I brought it in and they fixed it same day within 2 hours! The second time I brought my bike in, I wanted advice on some new tires. Over the phone they said 72 hour turn around time. In person, 20 minutes! My mechanic made some adjustments, swapped out the tires, and casually talked bikes with me while he worked. Some bike shops feel a little pretentious to me, and for a novice rider, that can feel a little intimidating at times. Not here! I had an awesome experience here, better than any other bike shop I have ever been to. Thanks for the great customer service. read more

Stopped in for help with a bike lock. Staff was attentive, courteous. We resolved my initial problem and they proceeded to do a complimentary inspection including air pressure, lube the chain, adjust brakes. Very pleased! read more

Great local bike shop with amazing customer service and knowledge of bikes. I've repaired and tuned up my old bikes, as well, bought a new bike. Very personalized service ! No complaints. read more

Great service, great attention to customer. Very helpful. The day of Grand Opening, I went back for an awesome pair of gloves. Went back today for a fitting. read more

Great store w people who really know bikes!! Close to riding trail as well. Very friendly workers and great local resource for all your biking needs!! read more

I was a little sad when the Bike Connection on Roselle Rd closed but we have found an excellent replacement in Crank Revolution. My wife had her bike tuned up earlier this year and is running like a champ. The staff is friendly and knowledgeable and I sense their honesty. I stopped in today for some friendly advice on a bike rack I purchased from another shop 10 years ago, and they were happy to spend time with me to answer a few questions. read more

I just needed the quickest repair and was not only pleased with that, but was also blessed with truly helpful advice and the friendliest help. These guys are rockstars!! read more

Shitty store, they think too high of themselves and their products. They are also super racist, me and my cousin are colored, they were treating us with total arrogance, while as we were talking to them, a white customer walked in, and they treated him with a totally different attitude. My cousin brought in his electric bicycle because I had a flat tire and they wouldn't stop going off about how that's probably wouldn't have happened if we purchased one of the products which, by the way are extremely overpriced. They did a stopgap arrangement towards the problem of the flat tire and it happened again for a second time. When he brought the bike in for the second flat tire on the same wheel, they kept passing comments about how crappy the bike is how cheap it is, and how much better their products are. They think too highly of the own products. We aren't serious bikers, being the reason we didn't purchase one of their over priced e bikes. They cut a corner the second time while installing the tire as well leaving our bike with a messed up brake that is now scraping off of the tire. When we went to ask them about the brake problem they refused to service our bike and now we are left with a messed up bike. Shitty attitudes, shitty servicing, egos too high. Overall a horrible experience. Save your patience time and money and find another shop that treats people equally and respectfully. read more

I want to say KUDOS to Jeremy and his team. They agreed to help me out while in a pinch to get a new bicycle assembled quickly for my son's 7th birthday that I purchased from a large retailer who didn't provide that service as promised. Jeremy agreed to help me out and I couldn't be more appreciative. Any parent knows the desire to make their kids birthday special and Jeremy admitted as much as a father. Thanks Jeremy and Crank! read more

Mark changed my flat tire in less than 15 minutes very helpful and did some minor adjustments to my brakes. Came in before also for a quick check in my discs. Highly recommend this bike shop easily one of the best in the Chicagoland area! Great work you guys! read more

after dealing with other bike shops, I have to say the staff here has the knowledge and skill set to satisfy the most demanding bike enthusiast. their customer service is fantastic! I have no plans to go elsewhere! they have it all..... read more

They replaced a rear derailleur last summer that had broken completely in a day or two. This spring a comprehensive tune up with repacking the front wheel and the crank bearings. Good service at a fair price. Highly recommended. read more

crank revolution transformed our 25 year old trek bikes from hard to ride and dangerous on gravel to smooth sailing stable machines. Owner interviewed us about how and where we ride and offered very cost effective solutions. Two hours ar the shop and they are like brand new bikes. read more

These guys really know their stuff, and they know how to treat a customer. You will not be disappointed with the product or the service, i can virtually guarantee it. Both Chris and Jeremy are about as good as it gets in the bike world. read more

I'm picking up the hobby of cycling just like everyone else during the pandemic. The staff is extremely knowledgeable and very helpful to a newbie like myself. They offered many tips and help guide you along the process well beyond the in store interaction. They really do want you to enjoy the sport. I highly recommend this company. read more

I love these guys, so helpful, reasonable pricing, excellent customer service, extremely knowledgeable..can't say enough about them. Thank you. read more

I don't know where to start with how kind and gentlemanly service I received at Crank. I went to a local park district bike sale and Jeremy from Crank was there volunteering to give adjustments i think to people that purchased bikes. We spoke for a few minutes about my bike that is not working and he told me to bring it over. I went back with my bike and with a few twists and turns my bike was rideable, he also pointed out some broken spokes and a few other things. He offered to take it to the shop for me (which was so nice) but I brought it in. There I met Sam, he said he could have it done in a very short time but I chose to leave it. I picked it up the next day and was extremely pleased with my "NEW" not really a new bike but it sure felt like it. The price was very reasonable, the timing was impeccable and the service was outstanding. Sam even left his lunch sitting and offered to put my bike into my car without me even having to ask. Such small jestures go so far. read more

Whenever I come to this store they treat me very well and they know their stuff. When I need help they are always there to find out what is wrong with my bike. I would suggest you go to this bike store compared to any other one in the area. read more