Every time I visit Village Cycle Sport I tell myself I need to take a minute to write a review. First, their service. When your bike needs a repair or a tune-up the mechanics here will get you fixed up fast. The labor rates are very fair. Most repairs they perform cost just a fraction of what the tools alone would cost you for a DIY repair. Plus you have years of expertise so it will be done right. They will point out anything else they come across that might need repair and give you the option to have them take care of it all at once. For sales, these guys are all cyclists and know bikes better than anyone. From finding the right type of bike to the right size bike you are in good hands. For accessories, they carry just about everything and almost always have what you need in stock. Tubes, tires, helmets, shoes, clothing, nutrition, etc. it's all there. So before you go anywhere else and before you even think about going to a large box store to buy your next bike (huge mistake), you need to stop in and see these guys. And when your bike needs any kind of repair or tune-up, these guys will take good care of you. read more

Great experience with the personnel and service I needed with a very reasonable price. I was very surprised positively with the price for the service. read more

They were so helpful, honest, and nonjudgmental to two beginners to the world of biking! The bikes we purchased are fantastic. I've already brought one in for a repair- it was quick, free (for the first year) and easy. All of the employees are great at what they do and make a welcoming environment. I'm very happy we chose to go here to get our bicycles. read more

Always an exciting bike day when I get to visit Village Cycle Sport in barrington IL. I really appreciate how personable and professional they are everytime I make a trip in. Doug is an exceptional cycle tech and always keeps all my bikes running seamlessly. All my bike perform beautifully after a service. Only place to go in my opinion for your bike needs. read more

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Bike mechanic DOUG is my hero!!! I came back to Village to have a few spacers added to my rear cassette to make room for my new racing wheels. As it turns out, needing spacers was the least of my problems. Doug diagnosed that my rear axle was loose due to incompatibility between different parts manufacturers (SRAM vs. Campagnolo). He was able to troubleshoot and fix everything in about an hour and for only $30 in parts and labor. Plus Village gives members of the Barrington Bicycle Club a 15% discount on accessories and service. I am once again a happy cyclist and will remain a very loyal Village customer. read more

Went in to get helmets fitted for my kids. We also ended up checking out bikes, and Noah was super helpful finding the right sizes for them and explaining our various options. We'll be back! read more

This is the best shop in the area with great service and master mechanics that are knowledgable with performance road bikes, triathlon bikes, and recreational bikes. read more

Mmm. I didn't have a BAD experience here... I just wish more of the employees had bicycle knowledge lol. Know what you need or go to the one older guy in the room I guess. read more

Just bought a couple of bikes. Kids love them. They just took care of a non warranty item for me even though they didn't have to 1 month after purchase. Appreciate the customer service! read more

During this pandemic, I fall in love with my bicycle even though it is a very basic one with only one brake. I decided to add a front brake, and a rear rack seat to make it perfect. Ordered the parts from EBay, but installation was not successful. Called and brought in my bike to the store, was told to wait for 10 minutes and everything was done. Besides this, the price is very fair, very very fair beyond my thought. I was surprised that even in the modern America, especially during the pandemic when the bicycle business is booming, and demand is strong, there are still people/store stick to the basic thumb of rule to do business. This store, as well as the technician who served me, demonstrated well of their elite fair-trade business and fine craftmanship together. read more

The employees here are super friendly and very helpful! The store had a great selection of bikes, the layout is very open, and everyone was very knowledgeable in helping to answer all of my questions. I would highly recommend going here to purchase a bike and I will definitely be back when I need to make another purchase! read more

My boyfriend brought my daughter's bike in to be fixed in early June. At first he was told a week. Then called back, and it was another 2-3 weeks. I called back in July and they said it had been ready since June 12th. Grrrr. No one called him. I verified the number and everything. I should mention my daughter is 13 and her bike is her mode of transportation. We get the bike home and my daughter rides it for a few days. She then tells us it still isn't working correctly, that the brakes aren't braking and it's making weird noises. Boyfriend brings it back to the store. They tell him the brakes can't be fixed...which is what it was brought in for, originally. So if the brakes couldn't be fixed, what were we waiting a month for in the first place?? They gave my boyfriend his money back because they didn't want to be liable for fixing a bike that was beyond fixing. But when it was there "being fixed" there was no mention of this. And if I were there, I would have pointed out they were already "liable" because they took his money in exchange for servicing the bike in the first place. I'm glad they gave my boyfriend his money back, but I have serious doubts it was ever even touched to begin with. Not impressed. read more

I bought my first road bike here 3 years ago. They are a great local bike shop. I usually go to another location for service, but when I stop in here they are always quick and friendly. I recently stopped by to check out some triathlon bikes. The employee helping me out was great. He let me ride a few bikes and gave me some advice on buying and things to look for. He was very knowledgeable about the bikes and answered all my questions. He wasn't pushy at all. He suggested I check out their other locations and ride a few bikes there so I could get a feel for the differences in the fit and feel of the bikes. He also mentioned they were having their annual tent sale in a week and if I wanted to get a bike that would be the best time. I did end up buying a bike at the sale and I am happy to continue to be a customer of Village CycleSport. They have a great maintenance policy and are always helpful. I see Village Cyclesport at a lot of local cycling events providing basic maintenance or volunteering and I like that they are very involved in their local cycling community. read more

This is the BEST Local Bike Shop I know of ! I think more than most businesses, it is very important to support one's Local Bike Shop, so they are there for you when you need that bike repair, flat fixed, etc. With Village Cyclesport, supporting my LBS is a pleasure! The staff is extremely courteous, and very, very knowledgeable about the bicycles they carry, and any mechanical problems or questions that come up. When I started looking for a new bike, multiple staff members listened carefully as I described what I wanted to use the bike for, and I mean REALLY listened. I ended up selecting the bicycle they recommended most highly, and I could not be happier with my choice. I was also very appreciative of Mike's fitment expertise, and the time he took to insure that my bike was adjusted to fit me as optimally as possible. Also, the staff worked with me to enable me to purchase my bike at a fair price that I was happy with. One other aspect of Village Cyclesport that I am really happy with, is their willingness to custom order everything from a particular model of shoe, to special handlebar and brake lever combinations for one of my current bikes. Most parts and products are there within days, and where appropriate, expertly installed at very reasonable prices. I look forward to interacting with the folks at Village Cyclesport Barrington every time I walk in there, and I heartily recommend that you patronize them, for all of the reasons I identified above. Oh, one final thing - they carry REALLY high quality bicycle lines! But you can find bikes for any budget in the broad range of lines that they carry. read more

0 stars...yeah they are not up to date with proper customer service.They are pre judging people that they want to help.I would say that they dont give a hoot with BLM..if you catch my drift.They are the Minneapolis police of Bike shops.Dont come here.. read more

The team is always helpful and accomodating, from minor, silly questions to major bike repairs and upgrades. I have been a customer since they opened in Barrington. My family has purchased numerous bikes from them 10+ and the experience has been great each time. read more

Extremely happy with service. I took my bike in to get fixed. Mike helped me out right away. He was very responsive, professional, and tried to fix the problem right away. Turned out it had to do with gearing and needed to keep the bike in order to fix it correctly. The price was awesome. The store was clean, plenty of people to help out and it was a great experience. I would highly recommend. read more

Drove out there yesterday to buy a good MTB helmet for my daughter, she cracked her last one at Raceway. The girl behind the counter was busy on her phone and the guy working wandered into the back room. No one greeted me or asked if I needed help. I needed a helmet that was a different size then what I could reach. I needed some help...I wandered around and looked at shoes and other things. After 20 minutes I gave up and left. As I passed the counter I thanked them for their help. They said nothing. too bad, I love my road bike, tri bike, fat tire bike and mountain bikes I would have been a great customer for references. read more

I have spent hundreds of dollars at the store. I purchased cycling shoes while I was waiting on my bike to come in. The purchase happened in January. I didn't have a bike to try the shoes. In June I finally was able to try the shoes with the bike. On the 1st ride I realized the shoes would not work and the pain was crazy. I realized I would need to take the shoes back and return them. I did not think it would be an issue because I've always had a great experience with this group. Well today that ended. Either the owner or the manager refused to take the shoes back because I could not find the box and proceeded to tell me "even if you had the box I wouldn't give you full price because it's been over 30 days". I told him I realize it's been over 30 days because I bought the shoes when I bought the bike but I didn't have a bike to for the shoes. He said "so". I was shocked by his response. He then offered me a 50% refund on a brand new pair of shoes. I said if I had the box would you take them back he said no it's been over 30 days. I'm absolutely shocked by his response and I just want to warn anybody if you bought something and you haven't used it and it's been more than 30 days beware you will lose your money if you try and take it back. Poor business decision! read more

I'm not sure about the negative reviews. I was just there for tune up and other maintenance. I had great customer service, with a helpful attitude & genuine advice. Just a really solid experience! read more

I dropped my daughters bike off for them to add on a doll seat. They said that they would call when ready. They didn't. I called them to find out it was ready. I went to pick it up to find out that seat didn't fit properly and was rubbing up against rear bike wheel. They admitted that it didn't fit properly despite that they still installed it.They prepared slip for me. I told them to tear it up and remove doll bike seat. Ridiculous. They should have called to say that it didn't fit properly. I did not pay for something that was not going to work. Poor communication and customer service. Will not go back ever. read more

I have been going to this shop and their sister store in EGV for many years. I am very satisfied with them. The two mechanics in Barrington are outstanding (Doug and Rob). They are very helpful as is the mechanic in EGV (who always wears the Bears cap). Their repairs and adjustments are thorough without the need to come back for another adjustment. Recently helped me install a new handlebar on my touring bike. Very fair and thorough wiht helping me think through its' compatibility with my bike. Also the owner Vince seems like a genuine person who wants to treat the customer in the right way. read more

This is such a great shop for both the high end user and your buddy next door. I've purchased 5 bikes from here and was very happy with all the purchases. From a nice Cannondale Road Tandem to a Santa Cruz Highball 29er Mountain Bike, to a Ridley Cross Bike and to a few great Trek Kids mountain Bikes. The manager, Mike P and the mechanics are very skilled at their craft. Doug B. really knows his way around a bike. They backup what they sale with a wonderful guarantee. And they have all the extra bits and pieces (Nutrition, Helmets, Shoes, Clothing, Tools, and even cross country skis in the winter) that you'd expect in a high-end shop, but without the high-end attitude. Plus they also do great bike "fits" in case you really want to dial in the correct size bike for your needs. You won't ever get that type of service at a big Box Store. Keep the money in the community and buy from the LBS (Local Bike Shop)! read more

Bought a road bike from here last Sept. and brought it in today for a free tune up. Pointed out that one of my Continental Gran Prix 4 season tires that i upgraded new with purchase of bike had a single wear mark all the way through the tread after only 700mi. After being skeptical at first, they warrantied and replaced it with a Gatorskin (equal/greater value, since they were out of stock in the 4 season) plus dialed in my gearing, adjusted the brakes, and replaced my left side bar tape that was shifting out of place. I was in and out in 15min. Couldn't be happier with the service. 4 stars only because no one is perfect, and everyone should strive for perfection. read more

great shop,mike the fitmaster was awesome he really knows how to fit a bike also very reasonable pricing

I'm new to the bike world. Want to get back in shape. So I called the store and spoke with Corey. Seemed to be a great guy over the phone. So I stopped by this shop. Corey was there but when I spoke with him I told him who I was and he just gave me a look and pawned me off to Mike. So just walking into the store was not a great experience. Mike was good. He seems to be new at the retail business and could use a little help with customer relationships. But over all a great kid. The bike shop is awesome. Bikes everywhere. I told Mike what I was looking for and my needs and we found the perfect bike. I also did my homework and kinda already new what I was looking for. He let me test it out and it was sweet. Well he had to order it and it was going to take a few days. I was cool with that. So then I go to pick it up and it was ready. I wanted to add some extra accessories to it. That's when I met Lerch. Don't know the guys name. But tall, skinny and bald and stays in he back where the bikes get repaired. This guy is very rude. Not a single hello or how are you or even a thank you for buying a $2000 bike. He justs looks at you like what are you doing here? He made me feel like I couldn't afford a bike here and I should be buying a bike at the nearest Walmart. Well I bought the bike and so far so good. I just hate that I have to go back for its 30/60 day adjustment. So if you want a great bike go here. Then again they're lots of other bike shops that have great bikes. If you want a great customer experience I suggest you run away. Especially if it's your first time buying a bike not from Walmart. P.S. Customer service is my top priority when dealing with any purchase. I have actually paid more for something just because the customer service was excellent. Lerch/Corey you guys need to work on your attitude when dealing with customers. P.S.S. I was told I would be fitted to my bike. It didn't happen. I guess they forgot about that... read more

My review is on service I got yesterday for my son's bike. I bought his bicycle a year ago, but at their Arlington Heights store. So, my review is not on how that experience went (it was good though). My son's brakes disconnected and needed fixing. I called in. They told me that if it was relatively simple, they would do it while I was there (vs. leaving it). I walked in, they directed me to the repair counter. The man doing the repairs obviously understood good customer service. He came over, took the bike, told us what he was doing... Then, he took extra time to check out everything else on the bike. He also sized it for my son (who was growing from last year). Great experience. I asked how much I owed... he said as long as you got the bike from VC, minor adjustments were always free. One hour from the house, to the store, repairs, and back. My son was riding an hour later. Fantastic. They followed the golden rule... take care of the kids and the parents are REAL happy. read more