The beginning of a new year, and it's definitely time for a refresh. I stopped into the Galleria in Roseville, undecided to pop into Crate&Barrel. I love the easy access into the store, which means I don't have to go cruising through the entire mall just to get to the store. Parking is also immediately right outside which makes it also super convenient. With my mentalist of what I was looking for as I bruised the different floors, I was looking for something specific and stopped a sales person to ask if I was going in the correct direction. She was incredibly disrespectful and very short with me. Maybe she was having a bad day. I don't know. It was entirely uncalled for when I asked for a product by name and said correctly, where she rudely corrected me with the wrong name and made some heinous noise, which caused another customer to turn around and look at her with distain. There's usually enough of a selection of a variety of items to be able to narrow down decision decision-making. They definitely were a little low on stock in some areas and I attribute that to post holiday shopping. I easily found the Breville toaster counter oven that I've been searching for, what I couldn't find, was someone to help me other than the little mean lady on the other side of the store. I absolutely did not want to deal with her. Sadly, I ended up leaving and will either shop online or at another store that carries the same items that I'm looking for. read more

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First off, I'm a little surprised to see the aggregate Yelp score is so low. I bought a full set (Service for 12 people) of Marin White table ware with all the serving platters, bowls, gravy boats, coffee mugs, etc. Heavy duty glazed ceramic. The items were on sale. Discount price was what attracted me. The items are all made in Portugal. Here's a funny discovery; I have a digital kitchen scale that's accurate down to 1 gram (1/28th of an ounce). Every dish, bowl, has a different weight. Line the dishes up and they all look the same. I doubt that they are hand made. But the weights can vary by 20 grams. Anyway, shopping here is fine. Sales people are friendly and helpful. The merchandise display invites casual browsing. On the dining ware buying trip the store did not have 12 of some items. The items were ordered. They arrived at the store a few days later. I preferred to pick them up. We opened the boxes to assure that nothing got broken in transit. Smart move as there were a couple of broken items. 3rd time was charm. All good. So Crate and Barrel rating? A step higher in quality than Cost Plus World Market. A step below Nordstrom. Fits in a niche for casual unfussy housewares. read more

My go to for all my dinnerware and drinkware and everything else. I wasn't paying attention and grabbed two glasses that flaws in them and didn't noticed until we got home. Will have to drive back to Roseville but I usually don't mind as I'll be strolling in the store as if I've never been in and see what I think I might need. read more

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Your associate Kimberly asked if my friend and I were mother daughter. We are 2 years apart in our 20's. Also while talking about food/ice cream and insinuated my friend wouldn't have to worry about eating too much as she is thin framed, leaving me standing there awkwardly in my lovely postpartum body didn't feel so nice. The lack of social etiquette was odd considering her age. read more

I am a loyal online CB shopper but every time I come into the store I get treated with the upmost disrespect. The amount of discrimination from the employees is outrageous. If you're not Caucasian or dressed up, don't expect to get good service or any type of service from the employees. Management: if you're reading this please train your employees to do better. I am standing in line, and Gina and another associate continue their conversation, attempting to open a box together. Not even acknowledging me, glances over at me, then continues with what they're doing. A non-colored customer walks by and they look up and greeted that customer. I was appalled. I walked to the other register and there was no one there. I came back, Gina and the other associate is still standing there having their own conversation, and I asked, does anyone work here today that would like to help out because I would like to purchase the Terra 90" dining table that is $2,500?! That's when they completely changed their demeanor and tone of voice to greet me. Well guess what, it's a little too late. I took my business elsewhere where I am not discriminated. read more

Very friendly and easy to shop. They wrapped all my items up very nicely and had the heavy ones available for a quick curbside pick up. Highly recommend and very clean store. read more

I went to crate & barrel today to purchase an All-Clad roasting pan. I approached an employee named Ferdinando for help and he was very sweet and approachable. He was very helpful and has great communication and was very friendly!! read more

I am absolutely outraged by the treatment I received at Crate & Barrel today. While browsing for, I was abruptly approached by a rude employee named Cheryl, who had the audacity to say that "only customers are allowed". "Excuse me?" What exactly did she think I was doing there? I was looking for furniture or looking for any household items that would fit in my apartment but apparently I don't fit her narrow-minded idea of what one should look like? This is blatant DISCRIMIATION and a complete failure of basic customer service. Rather than offering assistance or treating me with any respect, she made an insulting assumption and essentially kicked me out. In her words, "Shoo, or I will have to write you up". This was frustrating to hear from her, what was she going to write me up for? She couldn't even treat me with basic compassion and decided to treat me like a child. Not only was this humiliating, but deeply offensive as if I somehow didn't belong simply because of my appearance. This is completely unacceptable To make matters worse, when I voiced my frustration to Kathy, she barely acknowledged my concerns. Instead of addressing the situation with the care and professionalism I expected, she handed me a half-hearted apology, avoided eye contact, and rushed through helping me with a quote--as if she just wanted me gone. Do you really think, after the utter disrespect I experienced, that I would spend my money here? This experience was not just one incident. After this happened, I checked the reviews, and it turns out I'm not the only one who has experienced racial discrimination at this location. It is beyond disturbing to see multiple reviews describing similar encounters with racism and poor treatment. The fact that this pattern of racial bias continues unchecked is disgraceful Crate & Barrel, is this how you train your employees? To judge, dismiss, and insult potential customers instead of welcoming them? How many more customers need to experience this before you take action? You've lost my business permanently. I refuse to spend a dime at a store that treats people with such blatant disrespect and unprofessionalism. If you value respect and fair treatment, do yourself a favor, skip Crate & Barrel and take your money somewhere that actually appreciates ALL customers. read more

We bought our couch here and have loved it for about six years now. Recently one of the cushions became a bit flat and misshapen and out dog managed to get a small hole in the cover from his nails. Luckily, we remembered they have a service where you can reorder parts and we were able to order a new cushion and cover that would match our current one. You want to go through the actual store vs. the customer service line though, my husband was told multiple times that they can't do this service through the customer service line before calling our store directly. It takes some time for the order to come in but when it did it matched perfectly and we're happy that we can enjoy this couch for many many years to come. In store the staff was friendly and made sure we got everything. Typically they'll leave you alone and let you browse unless you have questions. If you do need help the staff is knowledgeable and really helpful as well. read more

Apparently the saying that " the Apple doesn't fall far from the tree" is correct.. My oldest loves this store.. wanted me to go and visit the store.. Walking in for the first time.. was very impressionable.. Customer service.. was appreciated.. Lots of different styles and merchandise. Son was looking for a table runner and placemats but couldn't find any to his liking.. Me? Found some more salad plates! I could see he inherited my shopping and expensive likings.. lol.. I'm on their email list now... Glad we stopped! read more

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After many visits and purchases ( including 4 sofas, an entertainment center, several bed frames etc ), here are my thoughts on the furniture department: Some employees are really helpful and attentive. Most however are rude, dismissive, judgmental, and won't even make eye contact. I'm pretty sure they have been trained to be like that from the management staff of this store: If you don't fit their idea of affluent or look a certain way, you don't deserve their attention or respect, even if you have money to spend. As far as furniture quality. Hit or miss. The Lounge sofas are high quality and wonderful. A coffee table and another line of sofa (which they don't carry anymore) were totally trash. Cheaply made. Also about 30 percent of the time the wrong item was delivered. read more

So we recently moved and have a pretty big living room (15 feet by 20 feet) that's completely empty because we didn't have enough furniture. A friend told me that you can go on Crate and Barrel's website and schedule an appointment for a designer to come out and help you furnish your house. I went online and indeed, you can! I was so excited to have somebody who knows what they are doing to pick the right pieces because I myself have no room design skills whatsoever. So I went online and scheduled a free at home consultation. I felt so good about it too! I mean, it's a win-win: we get to custom-furnish our beautiful living room, and the store gets to sell us two couches (or a sectional), a coffee table, and a couple of armchairs. What an amazing project for everyone involved! My husband and I have been to the store and had a general idea of what we needed, I got the confirmation text with all the details, what could go wrong. The day before I get a phone call and an email from the store saying that they cancelled my appointment because this is not a service they provide. Which is weird because that's exactly the service described online. As suggested by the caller, I returned the call, went through this whole automated system thing, just to get confirmation that this location really does not wish to provide this service. I mean, I get it, but then change the website, people, or let me know right away, not the day before. The lady suggested that instead I make an appointment to meet at the store... Ummmm.... Why would I need an appointment to go to the store?! I can just... (wait for it).. go to the store whenever I feel like it! Besides, I already checked out the store and was really hoping they could look at the room and help me choose. In any case, naturally I will go to a furniture store at this point, maybe even a Crate and Barrel store. Just not this location because I'm afraid "buying furniture" may mean something else in their language, just like "at home consultation." Besides, there are plenty wonderful stores around. Just searching for 'Crate and Barrel' gave me 19 competitor stores within a 5mile radius. To quote an iconic star in an iconic movie, "You work on commission, right? Big mistake, big, huge! I have to ho shopping now" read more

RE: Roseville Galleria location and not about items 1. Customer service seems to badly fluctuate at this particular store. You really don't get greeted nor it seemed some of the salespeople particularly want to help. There are a few exceptions. 2. It's very unfortunate how online purchases are packed. Box was sealed up so only way to check is to open the box which seemed impolite to do. Note the I had requested a bag. I bought about a number of items including 9 candles which were only in 2 wrapping papers. I'm not going to go back to the store since I'm going to use the candle anyway but I prefer that they're not dented prior to use. 3. This is the 3rd time something like this has happened at the Roseville Galleria location. The last incident was being given the wrong silverware items which were all packed up in a box as well. This was also an online purchase pickup. Note that you have to just check EVERY time. Seems churlish but then again the other option is to have to drive back to the store. 4. Also observed that even if you have MULTIPLE bags and boxes of purchased items, no sales person has offered to help bring it curbside where my car was waiting. NOT ONE has offered for all the times I purchased there. Maybe it's due to some liability policy? read more

Crate & Barrel - Furniture Stores Near Me - Roseville, California

Quality is subpar. Pay good money for medium, (at best) quality furniture. I bought a desk and sectional. The custom made sectional showed up with a tear on a side arm and other issues. The desk, although beautiful, is not the greatest quality and already showing wear. One of the managers at this store was also surprisingly rude. read more

I came in with my nephew and wife to help them with their new home furnishings. We met Kathy who was very helpful and professional and gave them suggestions. We took home 3 carpet samples and went back the next day to order it. I came back during Christmas and saw the new carpet and lamp. I went back in to see Kathy for new dining room chairs. Found her working and placed my order. After my purchase, I saw my dining room chairs were on sale. I made a phone call and an adjustment was made. I received a phone call on Monday to confirm my delivery for Wednesday. Great service and a great value for my new dining room chairs! read more

DISCRIMINATORY WORKERS! My roommates and I came into the store looking for furniture for our apartment. We sat on a couch and in less than 1 min, we were told to leave. CHERYL told us that this store is for customers only and that she would write us up. Then, she proceeded to shoo us away by motioning to the door LIKE WE WERE CHILDREN!!! We are in our 20s. We complained about it to another worker named Kathy, but she was ignoring our issue and tried to just give us a quote for the couch. Cheryl and Kathy were very disrespectful. No one should be treated that way, customer or not. DO NOT COME HERE if you want to be treated attentively and respectfully!!! read more

WOW, now I know my husband and I were not the only ones that felt discriminated here by some of the staff. We chose C and B as one of our wedding registries. We came into the store to return an item from our wedding registry. The lady was helpful (good start) and we returned our item no problem. She even gave us a phone Number to call so that we could get the newlywed discount (since we had lost the email w/the link). We asked her where the restroom was and she said it was upstairs. We had driven 1.5 hr to get here btw, so yeah, I had to go. My husband and I went upstairs and there was a white woman who bluntly asked "can I help you?" (as if we didn't belong in the store). I said "yes, where's your restroom?" she rudely and very snappy said "They're closed. there's a restroom near Zara" like okay, first of all, that wasn't my question. the lady who helped us would've told us if they were closed, and the store didn't close for another 2 hours. She probably thought we were some lost Mexicans who waltzed into the store and were asking for the restroom. She didn't know we were actual customers. AND mind you, we were dressed cute too because it was my birthday. After we did the C and B run, we headed to my beautiful birthday dinner at Ruth's Chris. Regardless, her attitude was completely rude and uncalled for. Completely prejudice! read more

We received a toaster from our wedding registry. We used it one and it barely worked. We tried to return it for an exchange, or store credit. We were told we could not return it, because we used it. How else would we know if the toaster worked if we don't use it??? Now we're stuck with a toaster that doesn't work. Very disappointed. I wouldn't recommend this store for a registry. Too hard to return/exchange unwanted items. read more

What a fun and unique store! I had never been in a Crate & Barrel before I began my search for two side tables for my couch. A bit of a drive from my new home to the nearest Crate & Barrel in Roseville but well worth the time and energy! I have been searching, as I mentioned above, for a specific type of table for my home....A C-table. I was not even aware of this particular table until the GF mentioned it. With a C-table the bottom of the piece will conveniently slide underneath the sofa while thus providing maximum space in your room. Who knew? You know how it is.... once you are aware of something then you see it everywhere. But like everything there are different degrees of quality and price ranges for products. I happened to be walking through Crate & Barrel to get to the other side of the shopping center when a table caught my attention. It was a C-table and it was stunning! This was like a miracle! I went over and carefully looked. Super sturdy and very well constructed (not flimsy so as to keep your cup of coffee or glass of wine securely on the table and not spilling all over your couch). After 5 minutes I knew my search was over. Really quite amazing I found the perfect table so randomly. While the price was a bit more than any other I had seen it was worth every penny and still reasonable. Not only did I discover Crate & Barrel has beautiful products but also the customer service is beyond awesome! Kim handled my purchase to perfection. So professional, fast and knowledgeable. Management should be quite happy with her incredible customer service abilities. So I left a very happy camper knowing my two tables would be arriving within the week. To avoid shipping charges, I opted to pick them up curbside. I received a phone call telling me my tables had arrived and that I could pick them up anytime during store hours. Well I could not get there fast enough:). The curbside pickup was seamless. Loved that! Called the store as my GF was literally turning into the shopping center. Two minutes later as we drove up to Crate & Barrel curbside (which had great signage), the two boxes were being rolled out by lovely Courtney. The whole experience from start to finish was incredible. And I had my two beautiful Siena C tables! This store rocks! Thank you for taking such wonderful care of your customers. I highly recommend this Crate & Barrel store. read more

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This used to be one of my favorite stores, and my main reason for coming to the mall. This CB is easy to locate, right near the back parking lot. Convenient and quick. The store itself is very large with two stories. The furniture is upstairs and all the other housewares are downstairs. I can't even tell you how many things in my house are from CB. My review is based on my last three visits - all three of which were disappointing. This past weekend we stopped in to see what's new and the entire store was so blah and sad looking. Every single item in the store is either brown or white or silver. There is no color, no fun, nothing happy. It's like decorations for a hospital or something. The place felt empty and cold. Not inviting or appealing. Same old stuff just recycled. Nothing seasonal or fresh. On our last three visits we have been ignored by the employees and the merchandise is no longer fabulous. It's too bad really. read more

Crate & Barrel - Furniture Stores Near Me - Roseville, California

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February 23, 2025 I am an Asian-American in my late 20's and just moved into a house with my fiancé. We're looking for furniture for our living room with friends who recommend crate & barrel. Stepped into the store about 5 minutes and started sitting on the sofa testing to see how comfortable we like it and about a minute later a employee name Cheryl comes and says these furniture are for customers only and got threaten to get a write up and got kicked out the store. This older lady discriminated me, my fiancé and my friends using her hands saying get out and talking to us like children. Me, my fiancé, family and friends will definitely not be shopping here ever again due to this experience and discrimination. It is not right and unprofessional judging someone from how they look. If you're Asian-American i advise you at this store to not waste your time and wishing you to not go through what i've experienced. read more

Delivery issue again with C&B. Curtains were supposed to be here yesterday but they haven't moved. Which means someone slapped a label on it and then let it sit for days. It is STILL sitting. I could've picked them up myself days ago. This is an ongoing issue. Shipping is far too slow. read more

WORST CUSTOMER SERVICE. No follow up on poor performing product, no sense of urgency, no solution oriented leadership. Really poor customer service location. Anita and her team have no idea how to eliminate friction with their clients. read more

Trash store with trash employees. Not one single employee greeted me or asked if I needed help, even though THREE looked right at me as they walked around. Based on some other reviews, it seems the employees only cater to a certain clientele. read more

I went in a few days ago for the first time and was very impressed. The staff was welcoming and the store was so nice and neat. I went into exchange a wedding gift and was helped my a kind woman named Becky. She saw me looking for coffee machines and recommended me a few. I ended up getting a matte black Nespresso which I love! read more

Crate & Barrel - Furniture Stores Near Me - Roseville, California

Bought a custom sofa and fabric was flawed as it stretched and sections look horrible after just 5 months. Spent over $6000 on sofa and Crate and Barrel has fought my request for replacement of two fabric sections. Horrible customer service and truly disappointed read more

Sounds like they need to find a way to designate when they have a "special event" going on, and when they do not. They do a decent job with the registry events. Each group gets an iPod Touch to scan various bar codes corresponding with items they wish to include in their registry. One can use his own iPhone, for instance, but it must be Apple. (boo) Upstairs is mostly furniture. Luckily, someone had the Nespresso going downstairs so I got a complimentary coffee drink. Like most things in Roseville, I'd return if in the area. Otherwise, the bay area is closer. read more

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I was in a last minute crunch for 8 wine glasses for a family dinner this weekend. Thought it might be efficient and easier with my 3 year old twins, to order curb side pickup. A full 24 hours later I hadn't received an email or text that my order was ready for pick up. I was in the area with my twins and called Crate and Barrel to see if it was ready yet, or if they could please put it together for me...well Ashley didn't only leave me on the phone for 20 min but she also told me it wasn't possible, so I had to call my Mother in law to meet me so I could walk into the store, cancel my order and rebuy the glasses. So much for being efficient. Thanks Ashley for all your help. Never been to a more dysfunctional Crate & Barrel. read more

We just left the mall and I have to give a 5 star rating to this location but especially to Christy. As soon as we came down the escalator, Christy greeted us and asked how she could help its. She proceeded to help us pick out the PERFECT gift for my mother-in-law which is no easy feat. THANK YOU CHRISTY!! You are truly the best and really went above and beyond. We will be back next Christmas! read more

Crate and Barrel is the best when it comes to furniture and house goods! Best customer service that goes above and beyond and quality at its best! I have literally decked my house with Crate and Barrel everything! Talk about a being boujee! I have purchased the Atwood collection platform bed and nightstand and I'm so in love with the quality of wood!!! Best money spent! I also got the night stand to go with it. I did have the footboard to go with it but it took too much space so I had to do without. I also bathroom curtains for the guest bathroom and little other house hold items. It's the little things that makes your home well kept! read more

Crate & Barrel - King bed sheets, bathroom essentials, and wine glasses. - Furniture Stores Near Me - Roseville, California

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Kathy in furniture is very rude/disrespectful....Love the furniture at this store but customer service is terrible

I like their products but you need to be willing to wait months. Plus the table i waited 3 months for, came scratch. I exchanged for another table....another 2 months to get that one and they charged me shipping for both. I have 6 pages of charges and credits and getting help from their customer service, although they were friendly, did not resolve my issue. I will never buy from them again. read more

Walked in here with a huge list of things Needed for my new home. I was given space to search, yet any time I needed help, someone was unobtrusively available. I wandered the store gathering my ideas and then hopped up to the counter where Denisa was ready to assist me. She was so pleasant and easy to work with. I needed 16 of everything, she sourced them rapidly and either got them boxed up or had them shipped directly to me. The whole store crew worked efficiently in unison to get my needs met in a timely manner, even though they were silly busy! I really appreciate all of the help I received while visiting this store. I'd recommend it for anyone, there is a huge selection of products avaialable, and if they aren't in stock, they will be found and shipped to you. read more

Reading on Christopher H's experience, I felt discriminated against by an employee without a mask. Seeking help, I stood by the cashier's area for 10 minutes waiting for any one of the cashiers to acknowledge me before outrightly asking for help. When asking for help, she gave me a negative tone and when purchasing my item, she gave me attitude as I was asking questions regarding the chef knife I was purchasing. read more

Went to buy Webber grill for 425.00 but my car wasn't big enough for box I offered to remove grill from box ,she stated because of Covid19 they can't dispose of cardboard ,I stated I would dispose of cardboard,lady said there's to many small pieces we can't be liable if you lose something.I said how does that affect you ?,after asking 3 times I finally got money back,totally disappointed,went to Ace hardware Sacramento they let me buy Weber grill and take it out of box no questions asked offered to help me put in trunk read more

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Did some shopping at Crate & Barrel yesterday, a very professional and knowledgeable young man by the name of Jeremy assisted me. I really appreciated how much experience he seemed to have with the various Furniture products.!.! Excellent employee. read more

Super disappointed in the level of customer service at this C&B location. I've visited twice with my mom in the last few months as she wanted to get some new curtains for her home. Today, we walked in and saw four associates hudled together. They didn't stop their conversation to say hello, and never once did anyone come over to check in on us. There were only one or two other guests shopping, and while walking near the group of four, you could heard them discussing a personal matter not related to work. Generally, I don't care if there are private conversations being had in any work place, but if I'm in tue building to spend money, maybe a check should be the minimum. The last time this happened, we asked someone about curtains and they gestured to the area and never checked up on us. We love the brand and will continue shopping with C&B, but the service at this location leads us to think we should stick with shopping online. Hopefully this can be addressed to avoid future guests from moving away from the brand. read more

My Husband and I came into Crate and Barrel because we received a $100 gift card for Christmas and wanted to find some things to use it on. This particular Crate and Barrel location is two stories. The bottom floor is mostly for kitchen items (and some home decor and furniture) and the top floor is for bedding, bath items and some more home decor and furniture. You can access the store from inside the mall or from a door outside the mall to the inside of the store if you want to avoid the mall completely. They have a good selection of items considering how small the store is. Things are on the pricey side though and there don't seem to be much in the way of sales. We ended up settling on some candle holders, rocks (to go inside), a splatter shield and some baking sheets. We are pleased with our choices and they all seem to be of good quality. Associates mainly seem to stand behind the register and in the register area so there isn't much help, but we didn't need any. I would come back. read more

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Great placeGreat serviceAwesome Kitchen stuff read more

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Came into this store and everyone is so warm and welcoming. You are asked if you need help, and if you are just looking, no one is pushy to try to sell to you. Adrian was very polite and her customer service is wonderful. She made me feel comfortable, and although I will not be purchasing today, she made me want to give this company my business in the future. Store is clean and very professional. Great furniture and decor. All types of styles, especially that "homey " style. Prices are reasonable, and I suggest coming to check it out if you are remodeling or in the mood to get some awesome statement pieces! Also, there's even a restroom in the store, so you don't have to walk half across the mall! read more

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