Best save for my family vacation. I'm so moved how nice people can still be in today's chaotic…read moreworld. We were leaving the country and somehow we lost our international drivers permit. We had a 1 hour time to get it done before take off. The office staff were closing at 14:00 with a whole week of hard work. I called them and they were nice enough to help me get the application rolling and everything set up before I arrive. It was the best service ever. Nina welcomed and waited for me with smiles on her face. I feel so lucky and my family gets to enjoy the vacation we planned a year ahead.

On a hot sweltering day my car decides to act up. Being uninformed on car issues (I know how to…read moreturn on the engine and go! That's it) I decide to call AAA who tells me the wait is 1.5 hours (patience is not one of my virtues) The peanut gallery tells me to call a different roadside assistance company who will be able to get to me sooner and they do I'm then told I'd better not drive the car as i will ruin the rim of the tire Now then I cancelled my AAA order because another company came to my rescue. But now, I need a tow causing me lto start all over to get a tow. Are you following my story? I was lucky as the tow guy (Jonathan) who I cancelled helped me to get my order going again and he waited for me to get it ordered In less than 10 minutes he was over to save my day! Out of the sweltering heat into his air conditioned tow truck I waited as he loaded my vehicle to his truck bed. Heading to the tire place and all is good! Mahalo AAA and Jonathan for saving my day!!! AAA is batting 90 in my books. They are a good subscription to have

I can't say enough good things about Amie Kobayashi at Finance Insurance. She worked so hard for me…read moreand never gave up, even when things got frustrating. She stayed positive, kept trying different options, and truly cared about helping me get the best outcome. I'm so grateful for her persistence! She did an amazing job. Laura

SO IMPRESSED with Amie Kobayashi as a hard-working, caring insurance agent. From the first call I…read moremade, asking about the increase in our hurricane insurance, she reassured me she would check into trying to find us one with a better rate . She ended up working on our policy, researching & comparing until late at night, and let me know the next day that she found one that was $1000 cheaper for us ! I have never had an agent take that much interest, or put that much time, into helping me as a client. Totally a five-star person. I just can't rave enough about her.

5 Stars I've been…read morewith State Farm since 1994 and have all my insurance here -- 4 houses, 4 cars, and an umbrella policy. U'ilani Aragaki and her team are always easy to reach, fast to respond, and very clear when explaining things. We truly trust them, and the pricing is very reasonable for the coverage and service we get. Whenever there's a claim or repair, it's handled quickly, sometimes the same day. Even payment reminders are always polite and professional. It really feels like they're here to protect us, not just sell insurance. Highly recommend State Farm and U'ilani Aragaki's office. Please call 808 955 9090

Michael Luong is my go-to agent!! Knowledgeable, constant professional, respectful, available when…read morewe need him, quick actions, dependable. Answers all our millions questions with patience and grace !!!! Like a good neighbor, MICHAEL is there !!! We already have coverage on our vehicles but bought another for our son and adding on the 3rd vehicle went smoothly. I will refer all my friends and family to Michael. He is much appreciated!!! Thank you !!

Look elsewhere for insurance. October 2024, I was in the market for auto & renters. I was very…read morespecific about what I needed for renters insurance, was told it was something they offered. When I received the documents in the mail, I found it was NOT what I requested. I called to cancel the policies. I just received a renewal notice for the renters insurance. Come to find they only canceled the auto, and not the renters. I emailed for them to confirm cancelation of both policies, received a reply that I had to call their office. So I called...and was transferred to Assurant. I responded to prompts on the phone, what seemed like endless button pushing...only to receive a message that the office is closed.

Just wanted to stop in to say thank you to Josh my adjuster who was so friendly such a pleasure to…read morework with and I really enjoyed talking with him. He made this experience with Advanced auto collision very smooth and easy. Thank you and you are a people person and keep smiling! Thank you Advanced Auto collision honolulu!

Shelli & Todd ROCK!! Todd helped us with a Certificate of…read moreInsurance for our event so quickly! Thank you!!

I've been with Shelli for a super long time, since my oldest was in elementary and now in her final…read moreyear of high school. From my life policy, car's to home insurance she's got you covered! From the first day I walked in she always made me feel at home, didn't feel rushed and always made sure I got the best policy possible. She's great at what she does! When I say I trust her I truly do. She's got that golden touch. If you ever need an agent she's the one to go to. Nelida...YOU ARE THE BEST Went in to discuss our policies for our kids and she made it so easy for us. She showed me all the different policies and what was best for us. Let me tell you Nelida she always is on top of thing's whenever an issue with our plan arises she's calls me right away and get's it taken care of. It's the point I know when the office calls us and im logging into my app or checking my email. I appreciate you both and thankyou for everything you have done for us and that's the honest truth.

Whenever I have a question about our policy or claims, Kirk and Steve are always there willingly to…read moreanswer any of my concerns. If I request anything, they respond immediately. Besides being informative and efficient, they are always very pleasant and nice. I highly recommend them if you're looking for a good insurance agent and staff.

Kirk Paterson is one of the most knowledgeable insurance agents I've ever worked with. He took the…read moretime to explain every detail of my homeowners policy and made sure I fully understood my coverage options. His customer service is outstanding, and he responds quickly anytime I have a question. I feel very confident knowing my home is protected with Kirk and Allstate.

Jef is great. He is so personable. Like your talking to a good friend on the phone…read more Rates are good. Always has your best interests at heart. Truly like the commercials! Always had State Farm and always will. They are good!

Couldn't have asked for a better first experience with State Farm. Jef not all made sure I was okay…read moreand that I knew the next steps, but helped me to learn what I should do if I were ever to end up in the same situation again. I give Jef my highest recommendation.

nobody answers the phone, ever. This has been going on for…read moredays. I realize they're having computer issues, but I would think you would be able to call them.

This company is dumb. Paid for my premium on 8-5-25, then signed up for ACH later that same day,…read moresince they're giving away a free $100 gift card. Their system automatically pulls my premium payment from my checking as well. My renewal was the third week in August so the payment date wasn't even close yet. Thank God Chase bank is on it and didn't process the payment, but this company is now charging me $30.00 for the reversal, when it's THEIR SYSTEM'S FAULT. And the representative who I spoke to a couple times is telling me I have to pay it? How ignorant is that?

This insurance company and its employees were friendly, knowledgeable and most of all patient…read more Nicki was more then willing to break everything down for me in terms that I could understand. She was also very patient with my millions of questions and needing to think about it before I committed. I understood why the quotes were the amount they were. She also was working very diligent to make sure I paid the least amount of money possible with my current driving record. I highly recommend Nicki and Island Insurance Company. Best things: Supporting local people with a local company AND they were MORE that a $100 LESS than the major nationwide car insurance companies. Please, tell them I sent you :)

Worst company ever! I had full coverage and they continued to denie my claims and use me to pay for…read moreall their investigations. I've never had to deal with this kind of negligence with any other insurance company. I picked Island Incurance because they were local however they aren't available after business hours. With reimbursement and deductibles for everything you would have to be rich to use them for coverage. One adjuster Cynthia argued on the phone and laughed at me. The supervisor Victor refuses to lose to me and thinks this is his personal war. The most unethical fraudulent way to conduct business. Do not use Island Insurance and if you deal with Cynthia or Superviosr Victor be ready to be picked apart to the core and given as least help as possible. These people are against you not there to help and provide a service

I've had a great experience with the team at Ryan Miyashita State Farm. Everyone is knowledgeable,…read morefriendly, and makes every interaction easy and comfortable. I've worked most closely with Brett, who always makes sure I'm aware of all my options. He takes the time to explain everything clearly and never makes me feel rushed. Most recently, he helped lower my monthly car premium by $20 by applying State Farm's multi-car discount. I really appreciate his attention to detail and commitment to finding the best value. Highly recommend Brett and the team!

It disappoints me to write this review after so many years of coverage through Ryan Miyashita, but…read moremy insurance now costs more than half my monthly car payment at almost $250 a month. How is this possible? I was told there were a bunch of surcharges added to the baseline quote of $146, and several months of back fees for cancelling my renter's insurance policy after moving in with my partner (obviously wouldn't need renter's insurance anymore, which you would think would save me money-- nope, they penalized me instead). My partner has a newer car than me and pays around $66 a month for car insurance. Obviously I now have no choice but to find a cheaper insurance provider. Weirdly enough, when I switched cars last month, I suddenly started getting several copies of all mail related to the policy-- 4 sets of cards, insurance mail every week. Also of note, Jessica Lim is handling everything now, while Ryan is nowhere to be found. What a disappointment.