I've been going to Guy and his staff to get insurance for years. Customer service is top notch.read more

I agree with Marissa. Better service and funny how cost with other agents is cheaper.read more

I have had an excellent experience working with Brandon Kim's State Farm team. As an Administrative…read moreManager, I frequently need assistance with business policies, workers' compensation, vehicle insurance, insurance cards, and policy updates, and their office has consistently been responsive, professional, and helpful. I especially want to recognize Mike Choi and Deja Nako for their outstanding customer service. Mike is always professional, knowledgeable, and quick to respond. He follows through on requests, communicates clearly, and makes even complex insurance matters easy to navigate. Deja Nako has also been incredibly helpful and efficient, particularly when I need insurance documentation, policy information, or assistance with vehicle-related requests. She is always friendly, responsive, and willing to help. Whenever I have needed something for our business or vehicle policies, she has been quick to assist and help keep things moving. Even when the office is busy, the team consistently provides excellent communication and customer service. It is clear that Brandon Kim has built a strong team that genuinely cares about its clients. Thank you to Brandon, Mike, Deja, and the entire team for your continued support and outstanding service. It is truly appreciated.

Made the difficult decision to switch insurance companies. I reached out to a few companies for a…read morequote, and Brandon responded quickly and made his schedule flexible to meet me in person. It was nice for a change to walk in an actual office, and meet an actual agent with actual live team of workers. No more having to deal with a company that has a 1-800 mainland number having to talk with over the phone. It was a much needed change to switch, as Brandon analyzed our previous home policy with our previous insurance carrier and felt it was under insured. Although he increased the coverage, the premium was just about the same. Additionally, not needing to deal with a 3rd party company for the hurricane coverage as State Farm was able to cover it as well. As for our auto, unbelievable savings. Brandon gave my son a great discount on my his classic car since he almost never drives it. We have a great discount on our other auto's using the Drive Safe & Save App. The Bluetooth beacon was easy to connect to the State Farm Drive Safe App, and the beacon is left in the car to monitor our driving such as: speeding, hard breaking, fast cornering distracted driving. The app will rate your driving performance in each category, you can check on your score. My son fussed a bit about needing to have it in his other car, but when I suggested he pay his own policy, he was okay with it. The life insurance process took a while, but Brandon kept in touch every step of the way. He explained what would be happening next etc. Mister and I had the choice of doing either a phone interview or an on-line interview and the processor was so friendly and patient! I got everything ready in advance, such as my medical history, medications, doctors information etc. Ultimately, I did not need to take a blood exam because they spoke directly with my physician for the information to make a final decision! Brandon and his staff is so diligent, super duper friendly Brandon is straight up and professional. When leaving either a telephone message or sending Brandon an email, he responds right away! I'm so happy and feel secure being with State Farm. Brandon is so patient and took his time explaining the policies and is great at recommending what is best. THANK YOU BRANDON!, THANK YOU BRANDON'S STAFF!

House owner insurance and hurricane insurance are very important for us who live in Hawaii and have…read morereal estate. In 2010, our insurance broker was Pyramid Insurance Company, and a few years later, the original agent could not continue, and Sean was assigned as the successor agent. My husband is a native English speaker, so conversing with Sean was no problem for him, but when I called Sean and asked a question, he always responded annoyingly. And last year, he finally told me, "The best way you can understand correctly is to change to an agent who can speak Japanese." English is a big challenge every day for me who moved to the United States on the occasion of marriage, without having to hear that. So his words pierced my chest like a blade, and I was very hurt. A few weeks after his inconsiderate comment about my English, I did indeed get a referral from an insurance expert to a bilingual agent, and made the switch. She carefully reviewed my existing insurance policies. I was very happy. The new agent's review revealed that when Sean was our agent, the "fire sprinkler discount" was not applied. I don't remember hearing from Sean that there was such a discount. When I told my husband, he said he got a reply as soon as he sent an email to Sean that said, "I'm no longer your agent, so I should go ask the current agent." Even though the past mistakes are not the responsibility of the current agent, Sean said so. I doubted my ears at my husband's report. Also, my husband said that he received a call from Sean immediately after sending an email from Sean, with the same excuse for not giving service. I learned again how irresponsible Sean was as an agent. The sprinkler discount was a benefit that we had received for nearly 10 years. We are thinking about how to charge the irresponsible and rude agent, the agent I fired, Sean, in order to get it back. My husband is enthusiastic about pursuing responsibility, but who will take this responsibility? Sean? We'll see. 住宅所有者保険とハリケーン保険は、ハワイに住んでいて不動産を持っている私たちにとって非常に重要です。 2010年、私たちの保険ブローカーはピラミッド保険会社であり、数年後、元のエージェントは継続できず、ショーンは後継エージェントとして割り当てられました。 私の夫は英語のネイティブスピーカーなので、ショーンとの会話は彼にとって問題ではありませんでしたが、私がショーンに電話して質問をしたとき、彼はいつも迷惑そうな対応を私にしました。 そして昨年、彼はついに私に「正しく貴女が理解できる最善の方法は、日本語を話せるエージェントに変える事ことじゃ無い?」と言いました。 英語は、結婚の機会にアメリカに引っ越した私にとって、英語を使う事は毎日大きな挑戦です。だから彼の言葉は刃のように私の胸を突き刺し、私はとても傷付きました。 私の英語についての彼の思いやりのないコメントから数週間後、私はHawaiiで保険を取り扱う専門家からバイリンガルエージェントへの紹介を受け、彼と直ぐに切り替えました。 彼女は私の既存の保険契約を慎重に検討してくれました。 私はとても安心で幸せでした。 新しいエージェントは、ショーンが私たちのエージェントだったとき、「火災スプリンクラー割引」が適用されなかったことを明らかにしました。 私たちはショーンからそのような割引があったと10年間一度も聞いた覚えはありません。 私が夫にその件を報告して夫がショーンに伝えたところ彼は「私はもうあなたの代理人ではないので、現在の代理人に尋ねるべきだ」というメールを送り返して来たそうです。 過去の過ちは現在のエージェントの責任ではないにも関わらずショーンはそう言ったそうで、私は夫の報告に耳を疑いました。 また、私の夫がサービスを提供していないのと同じだと言う意味のメールを送り、直後にショーンから電話を受けたと言いました。 もちろん夫はショーンと直接話しをする必要はないと言い電話を切りました。 私はショーンがエージェントとしてどれほど無責任であるかを再び学びました。 スプリンクラー割引は、私たちが10年近く受けられた利点でした。 私たちは、それを取り戻すために、無責任で失礼なエージェント、私が解雇したエージェント、ショーンに請求する方法を考えています。 私の夫は責任を追求することに熱心ですが、誰がこの責任を取りますか? ショーン？ 果たしてどうでしょうね。。。今は呆れて何も考えたく無いので少し様子を見ます。

As a business owner of a commercial yard, property cleaning, I need workers compensation,…read moreemployees honestly bond for a large contract we were awarded. I called Sean Shim and he was so helpful, great phone service, email response of answering all my needs. Next day, drove to his office had everything ready for signature, payment was done. He took the extra step of emailing my policy to the contractors in the mainland, in helping me having the documents to them so we could proceed on the project. Every time I called him, he had helpful phone tone and didn't mind me asking him for help and answering my questions, such guest service and satisfaction. I'm so thankful for his fast expertise help in getting the policy I needed for my company. Mahalo Sean Shim! Patty Kahanamoku-Teruya MK&P LLC

Put in a claim with our Kiha Tirrell State Farm office, after the Kona Low storm on March 20, 2026…read more Roof leakage. Sandy politely took my claim.Office in the mainland called & set me up with an adjuster , to come out April 11. Jaime Carmona ( adjuster) showed up , inspected & gave us a printed estimate of the damages he saw. Very impressed with his knowledge, professionalism & good customer service shown. After going to his home office in his SUV , he presented his full estimate & a check to cover the damages! Wow! St Farm insurance , very excellent service all around! On the spot& done, now to get the damages repaired, State Farm Insurance took the stress off & made the process much easier

He insures most of my family. We trust he'll help us get through a tough time. Appreciate him and…read morehis hard working staff.

Best save for my family vacation. I'm so moved how nice people can still be in today's chaotic…read moreworld. We were leaving the country and somehow we lost our international drivers permit. We had a 1 hour time to get it done before take off. The office staff were closing at 14:00 with a whole week of hard work. I called them and they were nice enough to help me get the application rolling and everything set up before I arrive. It was the best service ever. Nina welcomed and waited for me with smiles on her face. I feel so lucky and my family gets to enjoy the vacation we planned a year ahead.

The cancellation lady was nice and good at her job. (~11am 06/29/26)…read more However, their overall customer service is so awful I had to leave and go with someone more expensive. I tried updating my insurance policy but never got a response back. I waited 2 weeks and sent 4 messages including to their corporate office which told me the Hawaii branch manager would contact me in 48 hours- a week ago. However, this is not an isolated incident. I never received my proof of insurance (and of course their app wasn't working, it's usually under "maintenance"). In August 2025, at this point I had already dealt with issues of them not being able to find my account because I had a membership for roadside assistance in a different state a long time ago. This was of course a someone's fault who "no longer works here". After, I had to find the solution by calling a branch in a different state, they disassociated my old account. Then the Hawaii branch was able to locate my account. Normally, a simple request of "Proof of Insurance", would not be an issue. But behold, in the Hawaii branch it is! I was told they would mail it to me- they didn't. I contacted their support via email as at this point I have no paper trail proving their negligence. Of course, the manager would be in contact with me in 48 hours... can you guess what didn't happen? So I message their general support again, no response. I message the sales guy, no response. At this point you start to ask, does this branch actually have employees, or are they that awful at regular customer support and lack competent management? Eventually, after several calling attempts (clearly they don't want to leave a paper trail of their lack of work.). They finally send me my proof of insurance. Since then, I tried to avoid contacting them as it wasn't worth the headache of trying to get people to do their job. However, I unfortunately needed to update my auto insurance to reflect changes of my car, leading to my statement in the first paragraph. I am grateful I didn't need to make a claim. Imagine, you get in an accident or your property has damage, then your insurance company (that you pay thousands a year to) decides they don't feel like working. Stolen vehicle? You gotta hunt down the branch manager while the cops look for your car. To be fair, I can't speak for every department. People have positive reviews for vacations, roadside assistance, and others. But, the only successful communication I had was with their cancellation department. My suggestion is to promote her to branch manager. At least she knows how basic customer service works, plus she actually responded back and provided a solution to prevent auto renewal. I can't tell you if anyone else knows how to do that since I never heard back from them (specifically management). Also, they spammed me with life insurance scam letters like 4-5 a week. That could be at a corporate level issue but nonetheless. I went with USAA because I went to their customer support and heard back within 30 seconds- might be 30 days+ with this AAA branch.

I'll be honest, I had Statefarm Insurance way back - but the agent I previously had was not…read moreattentive, helpful, and was also the reason we were forcibly removed from the company's insurance and basically told us we had a "lack of knowledge". I mean, I thought agents were suppose to help and guide you? This scared me to even want to switch back. But now, I'm an adult trying to find my own insurance with no knowledge of how the insurance world works, and I came across this agency. Denise, she was so helpful through everything. As I frantically kept asking a lot of questions - she made no judgement and did her best to guide me on the best option. And! THIS WAS THE FIRST TIME I EVEN SPOKE TO HER! She even took me step by step on every option I could do, and carefully went through it all and made sure I understood. This put me at ease and I have learned so much from that one phone call. After careful consideration, I took her advice. It's without a doubt that if there's someone like Denise in this team then i'm CONFIDENT you are in the right hands. All in all, it's obvious these people care about you and I highly recommend to anyone looking for insurance or just need a brief educational opportunity! This is your team!

Aloha - State Farm is a great insurance company & having Rosten & Denise as team Tsuha is the bomb!…read more I love these guys - they are extremely helpful & personable. They always get back to me right away when I have even the lamest of questions for them. My car was recently hit in a parking lot & Team Tsuha got the tow-truck there & found a reliable body shop (even though USAA was paying - other guys insurance). They stayed in contact with USAA & made sure everything was done right for me. They checked up on me making sure I was well taken care of - from rental car while my car was being fixed to not paying for anything out-of-pocket. I would highly recommend Rosten & staff. We've been extremely happy with their help. You will too!

Allstate took my money gave me a policy number and then never gave me any insurance cards waited a…read moremonth and never could get my money back , your not in good hands with this company . I went to this dudes shady office and he keeps his doors locked , maybe they cooking drugs in there ! He didn't want to help me , in fact he instructed me to go elsewhere ! Go to state farm they got the best rates !

I was a loyal Allstate customer for 20 YEARs and I just recently received a letter in the mail from…read morethem stating that my auto policy will not be renewed this year because I had 4 claims from 2016 to 2018. The total that Allstate had to pay for the 4 claims equaled to $7602 and some change. Yes I did have a rough 3 years out of the 20 years that I was with Allstate. However I estimated that I paid Allstate almost $40,000 in premiums all of which were always on time during the 20 years that I had been with them. Why should people be thrown away for using their insurance, Is that not why we have insurance? I stayed with Allstate due to loyalty and I guess this is what happens when you get all used up after 20 years, you get thrown away like trash. Please be aware that loyalty does not matter to them and they are all about the money. This is the wrong way to do business.

Sean was very helpful and responsive in getting my mom her home and auto insurance. He answered…read moreall of my questions in a timely manner. My mom said he was very friendly and patient with her. Thanks!

Don't get policy from this agent Sean huh his office staff sucks don't communicate well, don't…read moreanswer phone calls and don't listen to customers request. It took a whole week to get a hold of them. I don't recommend this insurance. Go somewhere else trust me.