Our home burning down was nothing compared to how miserable working with CRDN has been. In short: The vultures at this absolute grifter's paradise of a company will steal your belongings, deliver other people's used underwear to your home, destroy your items, and render your clothing unwearable. It is seriously as if they put out a want ad for the most incompetent staff possible, and paired them with a management team directed by a toddler. Some highlights from our experience are below. If your experience is anything like ours: They will charge you an obscene amount of money for "rush" service. When they charged us for it, they left our three year old without any of his belongings because they lost all of his things. We later found out that they just hadn't actually washed it. Super fun experience having the whole family recieve a special package of belongings after a house fire ... Except a very sad three year old. You'll be treated to their staff constantly complaining about their jobs and about the allegedly rampant nepotism in the organization. They will ABSOLUTELY charge you for things they never did, and they will charge you an unreasonable amount for it. You'll have to call and email them repeatedly to return for items they failed to pick up, and they will have the gall you bill you for those pickups. They will submit false claims to your insurance agent and they will do so without your knowledge or approval. I'm not kidding. This company is a legal liability; an absolute sham. The staff will blame management and other departments, and management will blame other companies or just outright lie or otherwise fail to respond to complaints. The electronics division has to be the most useless, fully unqualified, blundering excuse of a department in the tristate area. The few items they don't "forget" will be returned to you with soot and debris still on them. They took a days old gaming PC and returned it with soot still on the internal fans. The returned multiple items for a baby still covered in toxic substances. Staff will repeatedly and constantly complain and heavily suggest you have things listed as non-salvageable so they don't have to move it. Don't do it. They're committing insurance fraud because they're lazy, and you'll be the one who takes the hit. Our shirts and pants shrank multiple sizes in their care, logos were fully removed or frayed on sweaters, shoes are comically small after being returned. They will bill you for cleaning items they never cleaned, too. They charged us for a full cleaning of an electric guitar with the staff saying "I love guitars. I know so much about them and I enjoy breaking them down to clean them and putting them back together perfectly." Yeah, the staff didn't even loosen the strings and wipe under them. What a joke. The list goes on. It's as if CRDN is King Midas, but instead old gold everything they touch just turns to trash. Please don't sign with them. If you did, or if they were recommended by your insurance company, push back and get out of it. read more

This company provides horrible customer service. If you value timely, organized cleaning and returns, look elsewhere! For the price they charge, their service is unacceptable. From poor communication to outright lies and constant rescheduling, they made an already stressful insurance claim even worse. Do yourself a favor: stay away! read more

I unfortunately had to work with this business after a small kitchen fire. My insurance company sent them out the day after the fire to wash all of our clothing, textiles, etc. I wish I had washed everything myself because dealing with them has been the worst part about this fire. Not only were many things lost and returned ruined, I broke out into hives due to the detergent that this company uses. They claim that the detergent is hyperalgesic, however it is very strongly scented and caused quite the allergic reaction after I started to wear my clothing again. When I notified the company about my hives and asked what detergent they used I was never given an answer, or even an apology. They charged by insurance company about $13,000 for a job I had to completely redo myself. One item that was returned ruined was a cashmere blanket that my grandmother had given me. The tag to this blanket must not have been read, because it was washed and dried. It's now 1/8 the size and feels like wool. I was told that if I wanted reimbursed for the item I would have to give them the item to take and keep. Nothing like working with a company after a crisis that makes the situation so much worse than it already was. read more

This was the worst experience working with this company. The first day the worker came to collect our items he took my husband sneakers that had money in it, when he went to pick the sneakers up from the plant $220 was stole from his money 2-$100 & 1-$20 bill. When we left him at the house he told us he will not be doing our room for a couple days, obviously that was a lie we went the next day it was done smh. If we know he was going to do the room he would've taken the money to the hotel with us. When we received our item back some of our thing was ruined and missing!!! I didn't care about the clothes being missing or ruined until I unpack all of my purses and my limited edition snakeskin Gucci clutch was missing. I have been reaching out to them about my purse and Mike the plant manager refuse to get in contact with me. They are very unprofessional and I will never recommend them to anyone!!!! It's been months that I been reaching out, still no explanation or phone called back from Mike. read more