I was in the area for lunch and I was getting pet food in this strip mall so I decided to stop by…read moreto have a link removed from my watch so it fits better. The place is in the very back side of the mall. It's a very nice store with a nice variety of items. The man who helped me was very friendly and serviced me quickly. Overall it was a quick pleasant experience.

I am very unhappy with my recent experiences with Gold Creations. There are no warranties,…read moreguarantees, and they totally nickel and dime you if you need any work on the jewelry you purchased at their store. Nothing is free. You want your white gold bridal bands rhodium dipped, you will pay per ring. So the way to get this cheaper is to solder them together, which you will pay for. By the way, because they don't tell you this, when you solder them together they may not fit. You should consider getting them resized. Oh and they charge for that too. You want your appraisal updated, it's not free. Over the past year I have apparently chipped three diamonds. I did not know diamonds chipped, apparently that's a thing. I understand paying for them, but find it funny that I have had these rings for several years and never had an issue until recently. I have another ring from a mall jeweler and they stand by all the work. I lost a diamond and they replaced it for free. They rhodium dip my ring for free. Recently they resized it for free. They also reinforced the back of the band that I thought was thining for free. I am supposed to get this ring checked every six months for the warranty to be valid and have not because I have not been wearing it, it just sits in my jewelry box. That's okay, they recently checked it and re-validated the warranty. I have also purchased jewelry at Kessler's. Kessler's is amazing! They have a great warranty and stand behind their work and all your purchases. If I need anything done in the future I will be going to Kessler's. We will never go back to Gold Creations. They have lost our business. I used to tell everyone to go there I will now be telling everyone NOT to go there! Word of mouth is a great marketing tool!

After visiting a few other jewelry store, I decided to see what Craig Husar's had. I worked with…read moreVivian Andrekopoulos and she was simply amazing. She responded to my online request for information on a particular style of ring. I had a specific style and diamond cut that I was looking for. She messaged back with some information and asked if I wanted to come in to discuss and look. I made an appointment, and Vivian followed up prior to my appointment. Vivian greeted me at the door upon my arrival. Vivian had all my information on the ring and led me to the station to show me. She went over the details, the quality, what it meant, showed me a few other stones but when she asked me if I wanted to look at any other style, I knew that was the one. I wasn't planning on purchasing a ring that day, but when you find that one ring that you know is the one, what else is there to do? After the purchase, Craig Husar came up to say hi and to chat. I thought that was really nice that he took the time to come up to congratulate me and to thank me for coming in. Then I came back in with my girlfriend as she wanted to get me sized. Vivian took the hint to not let her know that I've been working with her. She kept it a secret. Afterwards, my girlfriend bought the first ring she saw and expressed how wonderful Vivian was, still not knowing I bought her ring with Vivian's help. Vivian's knowledge, responsiveness, and care set her apart from other experiences I've had at jewelry stores.

Always a good experience here. I've bought a few watches from Peter and Dom. They also helped me…read morewith a trade in. Ramiah is always great to see here. She helped me pick out a diamond and setting for an engagement ring. Craig Husar does a great job here keeping everything fresh with the watch selection. Breitling was a great addition, looking forward to seeing this store grow!

I love Kesslers, for example the one by South ridge is great and has great customer service. Always…read moresmiling, excited with me throughout the process offers drinks, makes me feel special. The one in Germantown has consistently been awful. Miranda has always been kind and helpful however everyone else I encounter always makes me feel unwelcome and uncomfortable. I have been there 3-4 times in the past few months and made purchases every time and have always felt unwelcome and not like a special experience at all(Miranda was always good). They never offered drinks when we would arrive, would hardly smile, seemed annoyed to assist us. We would always be happy as we were buying for special reasons and special people and never walked away like we were happily served, welcomed or taken care of. I wondered if I should review but after consistently feeling like an annoyance I had to make a review. I wish this wasnt the location I am closest to. I definitely would not want to buy a wedding ring here as I dont think it would be a fun experience at all at this location

Can't say enough nice things about Kesslers and the wonderful people that work there. I recently…read moregot engaged and my fiancé and I went ring shopping together. Mitzi helped me pick out my diamonds and design my own ring. She is a truly warm and sincere person. We made numerous visits to the store before we actually purchased. Mitzi was very patient and didn't push us at all. It really was a great experience. Even after I got my beautiful ring, I went back in because it was slightly too big and they had a table setup with glasses and a free bottle of champagne! So thoughtful!

I've been a Kessler's customer for 30 years now. When my fiance and I first went to choose a…read moresetting I had no idea what I would like. Grandma Carol (now happily retired) walked me through a variety of styles taking note each time of what I liked and didn't until she presented me with a set that combined all the elements that had made my face light up. With my part done my fiance went back and looked through the loose diamonds until he found the perfect center stone. They serviced my ring repeatedly over the years. Sizing it up while I was pregnant and back down after my babies were born. They repaired a shank that cracked because I wore my ring to the gym while lifting weights and repaired a prong that I snagged and bent. For our 20th anniversary we had a custom enhancement made that made me fall in love with my ring all over again. I have other pieces from Kessler's as well: earrings, several chains and my favorite cross necklace. I hadn't needed anything in several years, but am now looking for another piece of bling. I showed up at the Brookfield store and was greeted by Ari who was able to read my mind and guide me to the perfect ring for me. She ordered one brought over from another store and has done some incredible logistical coordination setting a loose diamond into a Kessler's setting. There are a few extra costs when the center stone isn't purchased from them (cost to set the stone and an appraisal fee), but that seems logical to me. They are and will continue to be my jeweler!! I've never had a bad experience at a Kessler's store!!

Nice local jewelers with good products and great customer service!…read more We were wedding band shopping for my fiancé and really appreciated the customer service and staff friendliness at Kesslers! I love that they maintain their products for years to come with free polishing and rhodium plating! If you're looking for jewelry, give this locally owned chain a try! Happy Shopping!

Fast and professional service that you don't find a the national chain stores…read more When I dropped my ring off to be resized they said it would be about a week. Two days later I received a call saying it was ready and it fits great. Looks great too!

Update: I spoke to Mitch and explained to him that it is illegal to add on services and charge the…read morecustomer without the customers knowledge and permission. (Wis Stat 100.18 bans false or deceptive sales claims. Wis Stat 100.20 empowers the state to enforce fair-dealing in commerce) Note that if a business charges more than the estimate without prior notification and approval - or overcharges beyond posted price- YOU have the right to a refund of the overcharge and in service contexts- potentially double damages in small claims court. He is now well informed so I expect this practice to stop immediately. If they break your jewelry while attempting to make a repair YOU have the right to tell them to stop and give you all the pieces so you can take it elsewhere if that is your desire. At minimum, they must call you and tell you what needs to be done, how much it will cost and get your approval before doing anything else. Mitch, maybe you should give me a call tomorrow, or now if you'd like, and you can discuss this with me professionally. I needed my wedding set sized down. It was uncomfortably too big. I was quoted $135 and a 3week wait at one place. Paul's jewelers quoted me $100 and a week turnaround at most. I go to pick-up my ring and I'm blinded by the shine! But not blinded enough because I definitely saw the $190 price on the card reader. I pushed back and the lady proceeds to say $100 for the sizing, yes. The rest is for the cleaning. I know that standard cleaning comes with jewelry repair because jewelry gets very dirty during repairs. So why am I being charged nearly double? She says it's the Rhodium coating, to make it shiny! I didn't ask for anything more than a sizing and the cleaning that comes with it. She did me a favor and gave me a discount Seriously?! So I'm not familiar with this special cleaning they did and look it up. Google ai says " Rhodium Plating: Commonly used on white gold and silver, this process involves plating the jewelry with a thin layer of rhodium--a rare, white precious metal. This gives the jewelry a bright, silvery-white look and provides a protective coating that prevents tarnish and scratches." Did I mention my ring is YELLOW GOLD? So why would someone just naturally assume to plate my yellow gold ring?! Will never step foot back there again. I'll bet Paul's spinning in his grave that this is how his business is being run! They are crooks and I'm certain that too many people fall for their BS!!

Fantastic service and fantastic rates! I would definitely recommend…read more Last year I bought an engagement ring and I needed to get it appraised in order for insurance to cover it. The big box jeweler had a guy come once a month to do it, and of course I just missed that date so I had to wait a whole month. The whole time I was afraid that something might happen to it while it being uninsured. After getting it appraised, I was shocked to see how much they charged me for the appraisal. They definitely didn't let me know that it was going to be that much when I talked to them on the phone. It was like a monthly ring payment. Now, this year I had bought a wedding/anniversary band for my wife. And I was faced with the same issue...where to get it appraised. I had to wait for the date this guy would show up and they charged an arm and a leg. For a $1000 ring they wanted $150 to do the appraisal. So I decided to look elsewhere. I stumbled upon Midwest Gem Lab, Inc on Yelp. I went to their website, and their business looked very professional. What I liked best about them was that they offered their rates up front (no hidden costs). And their rates were half that of what I would have paid anywhere else...either from where I went to last time, or anywhere that I researched. So I decided to give them a call. They answered the phone promptly and were very polite and very helpful answering my questions. I asked them if I could make an appointment to drop the ring off. I started to look at my calendar for dates that were two weeks out. But she told me that I could stop by today and it would only take an hour! Wow, that is great. I wasn't expecting that. I decided to stop in the following day. Their building was very easy to get to. It's right on Bluemound and Calhoun. As I entered, I was politely greeted and taken back to her office. I gave her my ring and then left to run an errand. I came back and she was already waiting for me with my ring and the appraisal. She explained the appraisal and informed me what she did to come up with that value. Fantastic...last guy never explained anything. It was the easiest process ever to get my ring appraised, and she was the nicest person to work with. And you can't beat their rates! I will definitely be back in the future. I definitely recommend Midwest Gem Lab Inc. Very professional and knowledgeably, great rates and great service.

I shopped at many chain stores for an anniversary ring but the prices were outrageous and diamond…read morequality was less than I desired. Then I found Linda at Midwest Gem Lab/ The Jewelry Center. She made me a custom ring for considerably less than the big box stores and the diamonds are just the quality I hoped for. I couldn't be happier!

We stopped in on a whim to see if they would repair a watch. The lady that helped us was so kind…read moreand took care of us right away. We were in and out in 15 minutes! We will definitely go back for our other jewelery/repair needs.

Maus Jewlers did an amazing job cleaning and getting my ring back to "factory standards." I…read morerecently inherited this ring of my grandmothers after she passed, and it meant so much to me that they were able to return it to such pristine shape. There was the option for a free cleaning or the paid service, and I chose the paid service as I'm not sure how old the ring is or if any of the stones needed tightening. I was not disappointed in the least. I would highly recommend trusting them with your jewelry needs!

Pretty jewelry, but I found out from another jewelry store my gold ring was over priced. The staff…read moreis very nice though.

Chris designed our engagement gifts for us, a beautiful three stone ring for me and a stunning 5…read morestone journey pendant for my partner. The entire process was so enjoyable. Chris is a great listener and quickly understood what we wanted and was excited to help us make it a reality. He was also so great about helping us stay within our rather modest budget, which we really appreciated! As a queer couple, we felt very welcome and comfortable. The whole staff is absolutely lovely to work with and Chris is a jewel genius! We were so impressed by how he made our ideas into stunning realities. Cannot recommend them highly enough! Thank you so much to Chris and everyone at C 3 Designs!