I had one of the worst experiences ever at this location. I'm still taken back by the owner's lack…read moreof customer service. Today we decided to get our favorite ice cream because we were having a tough day and thought it would be nice to treat ourselves. Usually, the strawberry sensation is paired with Tahitian vanilla. Unfortunately, I didn't notice that it had been replaced with raspberry. I realized after I had already poured it because the color looked different. I thought, "Well, it's too late now, let me try it," but unfortunately I didn't like the combination. I went to the front and spoke to the gentleman who said he was the owner. I calmly explained what happened and asked what I should do. Without hesitation, and with a very unpleasant look on his face, he replied, "What do you want me to do about it?" I again explained that I had simply overlooked the flavor change, but he rudely responded that it was "right there" and continued by saying, "We don't waste food around here." At that point, I decided to walk away and remove myself from the situation. I dumped the ice cream because I wasn't going to pay for something that was an honest mistake and that I didn't enjoy. When we finished and went to check out with a very kind young employee, the owner came out from the back, saw the ice cream I had dumped, and attempted to charge me for it. I politely replied that I would not be paying for that. His response was simply that we could leave. I have never had an issue like this at the Webster location. This owner should consider taking a class on customer service or even anger management. There were many ways this situation could have been handled calmly and respectfully, but instead it was met with unnecessary hostility. It was a very bad look for what is supposed to be a "family business."

A very solid froyo place…read more It seems to be popular to a wide range of locals, for anything from date night, to family night, to post-awards and event celebrations. This is your typical self-serve froyo place, for those of you who prefer frozen yogurt and toppings over ice cream. They also carry Perry's brand ice creams if you prefer that. The cashier was nice, although the self-serve setup lends to very little human interaction. They have ample outdoor seating out front, which is nice, although the ambience is a shopping strip parking lot so nothing too fancy. Other notable details: they do have a rewards program.

Very tasty waffles and icecreams Nice and polite staff…read moreVery cute alice in wonderland-y inside decor

My friends and I came here for dessert during the week. It wasn't too busy at all, and we were…read moreseated upon arrival. The menu is huge, and Im sure there is something for everyone there. I got a piece of chocolate pie with mint ice cream. It was a huge serving and very decadent. I enjoyed it nonetheless. I'm sure I'll be back!

Ok pizza, the crust isn't the best but I'm happy to say that they have vegan cheese so I appreciate…read morethat! It was super pricey and very small. This place was dead and awkward upon coming in, the pizzas came out so fast that after we poured our drinks and sat down it was ready. They weren't lying about the pizza oven temp, it was hot and fresh.

Delivery took over an hour from the time it left the restaurant. No attempt was made to even keep…read moreit warm. It arrived room temperature and virtually inedible. Avoid.

Ice creams are very delicious But the price is pretty high…read morefor larger ones Only 2-3 flavors for the ice cream Fast service Clean ambiance

Decided to give this place another chance and not much changed. I ordered the s'mores blizzard with…read morechocolate ice cream this time. Again, WAY too expensive and this one was OVER $7. What the heck are they thinking with these prices??? The ice cream was a TINY BIT better than last time but not by much. The s'mores mix-ins made it better. No idea why I keep buying this crappy ice cream. Dairy Queen was good when I was a kid and now it's just trash.

Food is great, but the plaza is in is a disaster. Too much congestion with Chick Fil A, could…read morebarely get out of the parking alot.

Friendly staff and prompt service! Always delicious cookies. You treat me and my special needs…read moresister with great kindness.

Came in with friends for a quick sundae after dinner…read more I ordered a peanut butter sundae with peanut butter banana ice cream and it was peanut butter heaven! The worker loaded up my sundae and it was overflowing with goodness. The service itself was super great, but I felt bad because they only had one person working alone at night! I was not a fan of that at all so I have to take off a star. On the aspect of ice cream, Abbot's frozen custard continues to impress, but they need to hire more workers!

Better than pittsford dairy! Service is faster and icecream is more flavorful…read more I just wish the price was less

Ben & Jerry's is delicious in so many ways. They're ice cream is delicious, filling and they…read morecontinue to stand for social justice and speak of injustice of all minority groups. Do I think they're expensive, yes. Do I belive that I should spend money in companies that stand for equity and justice justice all, yes. I ordered a chocolate chip cookie dough (my favorite) milkshake and loved it. It was a great balance of ice cream and milk and went down ever so smoothly. I don't think there's a bad flavor of ice cream in any shape and Ben and Jerry's. Go here and consciously eat good food.

Found myself at RIT campus last Sunday and a craving for ice cream hit me. We don't have any Ben &…read moreJerry's in Buffalo and while I would preferred a local option, the nearest house made custard was 25 minutes away in the opposite direction, so we settled for some trusty B&J's. This is located inside the Student Union at RIT and it's open until 8pm on a Sunday. I ended up getting a fudge sundae with two flavors --- cherry garcia and phish food. Jerry Garcia & Phish = ultimate hippy stardom, right? Well, everything was delicious as expected. Prices are a bit high, but it's not too bad. I'd recommend it; I was a fan.

My second visit to Shake Shack. Both times, food and service were excellent! My first sandwich was…read morea single burger which was tasty and juicy. The size of a single patty is just right for my appetite and the topping were fresh. This time, I had their boneless rib sandwich. They serve it North Carolina style, topped with slaw, pickles, and a light BBQ sauce. Delicious, and a meal on its own. I ordered online both times and picked up inside. Service was very friendly, both from two young women, then by a middle aged man. The store was immaculately clean. Easy entry from the Clay Road side.

Tried again. Great hot dog.. cold fries. Overpriced for the quality…read more Drive-through window is incredibly gross... The window is covered in greasy fingerprints and the metal shelf is caked in pollen mixed with grease. I'm shocked they don't keep a cleaner environment at a food establishment.

So here's the back story. Elvis Costello was like "listen Abbott baby we need to open a freaking…read moreburger place." Abbott was all "yes! And it can sell custard too! It can be two businesses in one!" Elvis Costello was all "that's a f***ing stupid idea, honey." Abbott's heart was broken over this rejection, so she started dating Bill Gray, who was much more receptive to her idea. Abbott dumped Elvis Costello and married Bill Gray, and they opened up a bunch of burger/custard places known as Bill Grays (for burgers) and Abbott's (for custard). They were very successful, and their popularity was matched only by their explosive sex life which involved all kinds of freaky S & M toys imported from Germany and Denmark. Speaking of Denmark, how does a Lion know which house is his? By using a Denmark! Now you know the full Abbott's story. Isn't it romantic? I have no idea what became of Elvis Costello. I heard he started singing and then went on a world tour, visiting lots of Attractions. Then he got involved with the military apparently, and joined Oliver's Army. So now you know. Abbott's Custard, meanwhile, doesn't Costellot. It's pretty cheap with generous portions. I think that's her way of remembering her assh*le ex. What to get: Vanilla Frozen Custard What else: Abbott's used S & M toys on sale from a stall in the men's bathroom If the food served was rotting, then it would be Maggots, and nobody would eat here. Thank goodness it's not. This is my favourite Abbott's location because it's so leafy and spacious in & out, with my favourite custard in the region, and one of my 5 favourites in the world. Outside you have trees and bushes, set far away from the main road but not inside the strip mall. It's an entity unto itself and it's lovely. It's easy to miss, even though it's enormous (that's what she said). Speaking of enormous, the portion of vanilla custard (baby size) that the guy gave me was so big, it almost filled me up. The cone was so fresh and delicious too. I can't emphasize how much I love this location. If it were run by racists, it'd be Bigots, but luckily it isn't. I hope. It's so lovely inside too, cool temp, nicely lit, with lots of different sections and seating. It's so comfortable and feels like home. It's by far the best-designed Abbott's I've been to, even moreso than the lovely spacious one on Main St near Buffalo. Also, custard here is particularly fantastic and service is great. If it were owned by Joanna Lumley then it would be AbFabbotts, but it isn't, sweetie. Abbott's is the best. I love frozen custard, but all custards are not created equal. I get so maniacally enthusiastic about this stuff that I usually end up in Police Custardy. If 50s car racers came here a lot, it'd be Draggotts. Abbotts/Bill Grays share space like Taco Bell/KFC do in many places. The employees work for both. This location is a total palace, more than enough space for 2 businesses. Or five. If you could fall asleep in a fence-net tree-swing bed thingy while eating your custard, it'd be Hammocks. It's one of my "best 5 custards I've ever had." I think I like custard more than ice cream, more than fro yo, less than real gelato. For custard specifically, which is sort of like soft-serve-but-creamier, the best in the country are Leon's in Milwaukee and Nielsen's in Vienna, VA, and then Abbott's in 3rd. If horses came here for custard, it'd be Paddocks. There are many BG/Abbott's in Rochester, 2 in Buffalo, all are fantastic, but none moreso than this one. It's my fave. If people cycled here a lot, it'd be Padlocks. If you haven't been, come and taste it, it's amazing. I came to this location just yesterday, and re-fell-in-love with Abbott's again. It's as good as I remember it, maybe better. I'm blown away by how good this damn custard tastes. If they mainly sold fish, it'd be Halibuts. Anyway, it's fantastic, creamy, sinfully delicious custard that's better than the next-best version (Don's) in the area. Give it a try and see what all the Rochesteritonianisticalishy fuss is Abbott. If they ripped off the American people, murdered the constitution and a lot of foreigners (indirectly), and ran the country in a way that is the biggest affront to non-existent democracy imaginable, then it'd be Haliburtons. One of these days we need to get around to bringing this whole corrupt exploitative 1%-owned system down, people. Until then, we'll just come here and slurp custard and then go home and slurp our girlfriends/boyfriends or if we're not that lucky, watch made-up characters on TV all night. (Sob). If we are to be lulled into indifference and semi-comfort and apathy and contentment, then I suppose there is no better way to do it than by serving us custard that is this damn f*cking good. So good that I drive here from Buffalo for it. If I keep making statements like those last two paragraphs though, the NSA is going to end up taking me into Custardy. As long as it's Abbott Custardy, I don't mind.

Major disappointment on 3/9/18. Went in around 8 pm. I was really lookin forward to a hot fudge…read moreSunday. The custard was great but the "hot fudge" was cold lumpy and gritty. I have to wonder if the woman working there turned the machine off early that hears it. Not really sure but it totally ruined our experience. Abbott's isn't cheap either regarding money and calories. I was most bummed.

I have never been here before. It is much larger than I anticipated. It was not full of customers…read morebut maybe that's because of the time of day. Plenty of tables. Very easy to order and they were helpful as well. The Swiss burger was perfectly cooked. Great plate aka garbage plate looked good (I did not order). Music played on the background, but it was not loud so conversation wasn't hindered. I would come back here again.

No line on a Saturday night. Food order was taken quickly and food came out hot! The prices are…read moreon the high side so I usually get a kids meal and then a chocolate banana. Kids meals are $9.99 vs most combo meals sit at $18. Its casual inside themed to a train station.