Really long list of choices for ice cream: Sundaes, cones, dishes, milkshakes, etc., with two service windows. The lines went quickly. There are no bathrooms, umbrellas or anything but cash allowed, so be prepared. There were lots of happy families there when we visited. read more

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Service! I'm all about service and feeling welcomed or at least the proper treatment of customers. At multiple visits I've been treated with attitude because I ordered an item differently. Hard ice cream on a milkshake shouldn't be a big deal, am willing to pay extra, instead I get attitude and the feel of being dismissed. It's a shame, as a member of the community, I've brought in youth groups, neighbors, and friends... have waited the long lines at times in order to shop and give locally.... But today was it. It's simple... treat people well! You're an ice cream shop... should be the friendliest place in the summer! read more

Best ice cream cake ever!!! Pick your own flavors. It's to die for. Also, the prices for ice cream are super affordable compared to other ice cream places. My only qualm with them is that it's CASH ONLY. That includes when you buy cakes. read more

food: 5/5 service: 5/5 very fast and efficient ambiance: 5/5 chill best banana split evaaa!!!! 2good!! read more

Russell's Ice Cream - Banan split - Ice Cream & Frozen Yogurt Near Me - Rochester, New York

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Been coming here for years! Great ice cream and great prices. I believe it's open all year round. Will have to check that again.

I have come a couple of times. The first time my friends brought me to this place. Last week, I returned and had a cone(Strawberry)dipped in chocolate. Heavens!!! I had never made such a mess eating an ice cream, that was the fun part. Delicious! read more

Russell's Ice Cream - Strawberry & Chocolate w/ Chocolate dip - Ice Cream & Frozen Yogurt Near Me - Rochester, New York

We ordered a kids bubblegum ice cream, there was no bubblegum in it. We asked for a new scoop and were refused and the girl just said they'd have to charge us and that it was the scoop she did. So you admitted that it was a bad scoop but didn't give us what we ordered. Been coming to Russell's for years but I refuse to spend my money on poor customer service. read more

Good ice cream! Been there once - since we moved to the area- They have a large menu and ample parking , and location is super convenient! Excited to try more next summer! read more

Wow! They are the Real MVPs! Every single time I come here with my husband and dog, they remember our order! It's amazing sweet cream based ice cream! The chocolate mint is fantastic! Monroe County's best secret are the Amazing Ice cream cakes that they make! The prices are fantastic, the service is super, if there's a line, it moves fast and it's always a happy vibe here! I enjoy tipping the servers here because the service is out of this world! IceCreamCakesare Killer! read more

This ice cream is so delicious is like home made ‍ if I can get the money I will get the ice cream store read more

Russell's Ice Cream - The best ice cream This is not my pic but I have got it - Ice Cream & Frozen Yogurt Near Me - Rochester, New York

Just found this place on a while when driving around. I had a small (two scoops) of double dunkers ice cream. It was really really good. You can also taste test as well. Also prices are cost affordable. Some of the other places around or so expensive and the ice cream doesn't taste as good as this place. If you are around, try it out! They are cash only when I went. read more

Pretty huge serving sizes. Ice cream that is crazy cheap. Fast and friendly service... It's everything you could possibly want in a no frills neighborhood ice cream place kind of way! They are cash only and probably always will be but if my family can all get ice cream and leave a tip for under $10 who cares!? read more

Russell's Ice Cream - Kiddie!! chocolate peanut butter $1.80+tax - Ice Cream & Frozen Yogurt Near Me - Rochester, New York

This place is really, really good. And really popular. If you want to taste it, then wait right here... I can Russell up something similarly creamy and thick and milky for you. It's like "salted caramel" but without the caramel. No interest? Alright. Fair enough. As you weeeeesh. What to get: Baby size banana or vanilla custard What else: Is there anything else in the world that really matters other than banana custard? And what: You've just been officially released into my custardy I was told this custard would suck but it was just a "Russe." Even though I had just had 2 loads of custard in 2 different places, and even though I still had two more on the agenda, I added this spot to my July 4 food tour since it was open, and swung by for some treats. There was a Chili festival down the road, so it was busy as hell. Long lines and tons of kids and families getting their custard on. Paula Abdul loves this place, that's why she sang the song "Russ, Russ" with Keanu Reeves in the video. I was thoroughly and absolutely impressed. It's right up there with LuGia's and Abbott's and Rita's as the absolute best custard in town. I adored every single taste of it. Here's why: (1) Really nice service. The hot girl was sweet and the guy was really nice too (2) Really generous portions... the baby sizes are enorrrrrrrrrrmous (3) The cones taste pretty fresh and not stale at all (4) Vanilla custard was excellent, nearly as good as LuGia and Abbott (5) I thought I'd hate the banana but it was even better than the luscious vanilla (6) I love that they were open on July 4 so I could include it on my little food tour (7) The prices are absolutely ridiculous... 1.69 for a baby size that is the size of a house Don't come here at Russ Hour though. It just gets too busy. I'd like to add that the banana custard is not just good. It's incredible. I loved every single bit of it even though I was already getting sick of all the custard from all the other places. The vanilla was a 5/5 and creamy and perfect, nearly as good as LuGia and Abbott, but the Banana was even better. It was a 7/5 or something. It was addictively good. It made me not even interested in the vanilla. It's not supposed to be that good, because I hate fake banana flavouring. And yet somehow they made this one taste - just - like - heaven. I hope it settles nicely in your tummy though. I wouldn't want you to get "the russ." Brilliant work from them. I will most definitely be back to try other flavours at this dirt cheap squirt of custard cone heaven in Chili. And by the way I just wanna say how hilariously ridiculous it is that locals pronounce this town "Chai-Lie." They really do. So if you come here looking for some Chili Dogs or Chili Con Carne, you're out of luck. But if you Lie and say you like Chai tea (a Chai Lie) then you're absolutely in luck. Oh and dogs love this place. Especially Jack Russell's. And they don't sell candy. Not even Russell's Stovers. And my fave actress? René Russ-ell. read more

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Family has been coming here for more years that I can remember. As a kid, my dad would take us here for a treat on nice summer nights. Till this very day, my family still visits Russell's pretty frequently. They have a ton of flavors and reasonable prices that put many competitors to shame. Again, prices are very reasonable and with coupons, you can sometimes score a bogo deal. Serving sizes are very generous, you'd probably be satisfied with a kiddie cone. read more

Russell's is a great ice cream stand with soft custard and hard ice cream choices. Sizes/Prices are very reasonable. They have some rotating custard flavors and recently they had banana and peanut butter - I was so excited that you could twist them! The PB/Banana combo was tasty but the flavors were very subtle, I would've liked them a little more robust but it was rich and creamy. What I like best about Russell's is that they have Dole Whip which is a non-dairy soft yogurt like option and the fruit flavors are always amazing! They also have crunch coat which is like a peanut/praline/sprinkle mix that I am addicted to - you must try it. I actually get my ice cream in a dish (usually always get a cone otherwise) so that I can get extra crunch coat. They are cash only, no cards! They have coupons in the Entertainment book as well as the SaveAround book and makes for some great deals. read more

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Imagine it's the dead of winter and you want a Hot Fudge Sundae anyway. Well, you're in luck! Russell's Ice Cream is open year round. They have soft serve, frozen yogurt and hard ice cream in an array of tantalizing flavors with all the sundae toppings you could wish for (including my favorite Marshmallow, which can be hard to find). One word of warning, it's cash only at Russell's. read more

Russell's Ice Cream - outside of restaurant - Ice Cream & Frozen Yogurt Near Me - Rochester, New York

Russell's is open year round! Just remember you need to bring cash. Prices here are reasonable and ice cream is never freezer burnt. They serve Perry's ice cream and have a long list of flavors. Staff is friendly and is usually a teenager behind the counter. For the price you get a good amount of ice cream. Their flavors range from mint chocolate chip, to maple walnut, salted caramel and chocolate with peanut butter. They also serve soft serve. I ordered a cone and they cone was fresh. Definitely a fan and will be coming back. read more

Russell's Ice Cream offers many varieties with generous serving sizes, reasonable prices and is open all seasons. We like their fast service, good value and delicious ice cream. (Just so you know, they do not have restrooms or indoor seating but we like to sit in our car and listen to music) read more

This place became my favorite ice cream parlor. It's a 10 min drive from my house. They have tons of flavors and even cannoli for sale. I love how it's open all year. In the summer time the line is so long but worth the wait. Must try read more

Russell's Ice Cream - Cotton candy ice cream with rainbow sprinkles - Ice Cream & Frozen Yogurt Near Me - Rochester, New York

Finding places with a lactose free AND gluten free option that TASTES GOOD can be hard, but was happily surprised with this local spot! My husband had called and they said they had chocolate dole whip - bummer when I arrived and it was crossed out, but they had a vanilla option. It was NOT dole whip, but it was delicious lactose free vanilla, with a syrup that was GF and DF that I could eat. Great prices for a good sized portion - happy customer here! read more

If you want the BEST ice cream!! you have to come here! I have no words for it besides fucking yummmmm and all the toppings they have and candies it's unreal! Best Milkshake in Town!!!! So glad I found this place! read more

This soft serve will bring you back to fond childhood memories! Delicious and a small is like a large! Affordable too

Great small ice cream stand. I think it is a family run business. Great selection of hard ice cream, soft custard, sundaes milkshakes and ice cream cakes. Good service, nice sized portions for the money. I had been going here for years when I worked in the area and recently rediscovered them while visiting the area. I was so happy to see they are still in business and still the same I highly recommend it! read more

They are open! I grew up in the neighborhood and it was always nice to walk down to get an ice cream. They will always have a place in my heart. Tonight we had a Sundae and a milk shake. YUMMY! Note they only take cash if you go.. but go!! read more

Love the fact that we can get ice cream during the winter... or whenever the have a craving!! Their sundaes are delicious!!

What can I say... and ice cream place that's open at 8pm on a Sunday when my pregnant sister says 'I want ice cream' is kind of like a gift from God himself. The flavor options are great and the portions are well worth the price. 10/10 will definitely come back again and again. read more

This has been my choice in ice cream for my entire life. I have eaten ice cream, ordered ice cream cakes, ordered specialties and had milkshakes here. Everything under the sun I have indulged in and it is phenomenal. They are now open all year long and you can enjoy whenever you choose. Ice cream can also be dipped in chocolate which is one of my favorite things. Try the vanilla dipped in chocolate, you will not be disappointed. read more

Been coming here for 2 years now and I still can't get enough of all the wonderful flavors at my disposal. Ice cream all year round who doesn't love that. If you are sweet tooth then stop by Russell's read more

Russell's Ice Cream - Love ice cream then stop by Russell's - Ice Cream & Frozen Yogurt Near Me - Rochester, New York

One of my favorite and required places to go when I visit home. Best ice cream and prides. Do yourself a favor and try the piece of cake ice cream with the cookie crunch on top. read more

Taste the same as the one in Lake Ave, Rochester NY. More options and they fill up the cone from bottom to top (making the ice-cream worth every penny). read more

This is a charming little ice cream stand that has been around for decades and seems to be a Chili landmark. Even though it was my first time coming here, I got a nostalgic feeling from the place. It was the first "warm" evening of spring, with the slightest breeze in the air. The excitement and anticipation of the little kids waiting in line for the ice cream cones was palpable and brought back memories from way back in the day. The first time I went here I ordered a coffee ice cream shake which was a bad idea. Too sweet and tasted nothing like an authentic milkshake. The second time, I went with the masses and got a soft serve swirl ice cream in a waffle cone. Divine! The sprinkles, the crunch of the cone. This is what summer is all about! I definitely plan to return. read more

I love that Russell's is open year round so I can always get my ice cream fix! I work two minutes away so it is very convenient. The service is always great and the line moves quickly. I am a classic hot fudge sundae kind of girl with some m&m's on top. Everything I have ordered has tasted great! ** CASH ONLY ** read more

Just in case you were wondering where the BEST ice cream in Rochester is located...its here!!! Tons of tasty choices to choose from of both hard and soft serve ice cream! Just invade that wasn't enough for you to take a trip to this place the prices are very reasonable! I give this place two thumbs up a must try! Happy ice creaming! Yummy! read more

Russell's Ice Cream - Ice Cream time!!! Yummmm.... - Ice Cream & Frozen Yogurt Near Me - Rochester, New York

They have the best ice cream cakes with a cookie filling! OMG, we will never have a traditional birthday cake again. They are really, really, really fabulous. Great price too. You MUST get one. read more

They have the best soft serve in the area. I've been eating it there since I was a kid. Haven't found one better.

I've been to Russell 7 or so times. Half of those times I've gotten there and realized, "Dagnabbit! They only take cash!" and begrudgingly end up at McDonald's down the road. Russell is a hop, skip, and a jump from my house, though, so I'm quick to forgive. Their ice cream is tasty (I mean, it's ice cream), but it's nothing to write home to mother about. Anything with peanut butter or caramel is good enough for me. The times I've gone there's hardly a line. They're open year round which is great for me because I'm always jonesing for ice cream in the cold months when all the other ice cream stands give up and pack it in (Cowards!). I'm gonna hit these guys up (with cash) a few times this winter and try some new items. I have heard tale of a praline topping I must try. Perhaps I'll be blown away by Christmas. read more

Consistently delicious ice cream, very reasonably priced and fantastic consumer service.

Russell's is really, really good. We go here after (or before) dinner and it's always delicious. I recently tried their ice cream sandwich and it is one of the best I've ever had. The staff is friendly and because the ice cream is so good, there is usually a line (but it goes rather quickly). read more

The best ice cream service and ice cream cake in town go there for everything ice cream. We are so lucky to have Russell's in the area

Oh how I will forever love Russells! I have yet to find another icecream place to compare. This is my first go to spot when I'm visiting home. The icecream is delicious and the portions are very large. read more