We got our couch here in 2020 and it's still holding up quite well despite kids not always treating it gently (though not like we let them bounce on it or anything). Also, really happy with the ability to adjust the dimensions of a piece to fit your space. It has held up much better than the room and board sofa it replaced. read more

Currently a 50% off display couches sale due to new ownership! They were super helpful and nice, and selected couches for me based on the measurements of my space. Got a display couch marked for $699 as opposed to $1399. Delivery was $199 and recycling was $100. I got this display couch the next day (I did not create a custom couch) read more

Create A Couch - Display couch - Furniture Stores Near Me - San Carlos, California

We had a great experience buying our new custom sofa and ottoman from Cre8 A Couch!! The sales people were extremely knowledgeable and helped a lot with firmness, style and fabric selection. The sofa and ottoman were priced competitively and they are just beautiful. Fabulous that it arrived 2 weeks earlier than estimated. Also wonderful that they took away our old sofa and we didn't have to hire a company to haul it away at an additional expense. Just a five star experience all around. I highly recommend this business! read more

Create A Couch - Furniture Stores Near Me - San Carlos, California

Not to be missed! We recently had a great experience working with Steve at Cre8-A-Couch. Steve was very helpful and patient, and he really took the time to understand exactly what we were looking for our family room sofa. His quote was very competitive and highly attractive for a custom-made (in the USA) product. Although we ended up purchasing a ready-made sofa elsewhere due to timing, we were so impressed with Steve's service that we went back and bought mattresses from him instead. Visit here If you want a friendly and tailored experience from a professional who knows how to deliver top-notch customer service. Highly recommend! read more

Working with Create A Couch was easy. They are very professional. They came out and measured our space and created a beautiful sectional for us and it was delivered when they said so. we are very happy. read more

Create A Couch - "One happy puppy and hubby " - Furniture Stores Near Me - San Carlos, California

We visit the store a few weeks ago and Steve was very helpful. He has excellent customer service skills and answered all our questions. He made good recommendations in terms of material and looks. We would highly recommend the store if you want something special and don't want to buy an every day sofa from a furniture store. read more

Had a great experience working with Steve on a custom couch. He was very communicative and walked us through the entire process. He paid a lot of attention to detail and went out of his way to make sure we got the couch we wanted. The couch itself came out great and exceeded our expectations. The pricing was good as well, it was not as expensive as some of the big brands but just as nice. read more

Was very happy with Steve honest guy and is very knowledgeable. Happy to have met him and will be going to him for a couch soon !!

I have been looking for a custom-sized ottoman for my living room for a while and found Cre8 A Couch online recently. I spoke with Steve about what I was looking for, and he gave me some suggestions and sent me pictures of some options. I am going to pick it up when I am in town for the holidays visiting my family. The whole process was easy and the price was really good, the product came in fast and the service and communication with Steve has been great. read more

I have been buying my couches from this store since they were home plate furnishings owned by Patrick. The new owner Steve has been very helpful. We ordered a custom sofa bed (not the ones with the annoying bars in the middle. The sofa bed/plus return turned out perfectly. The delivery to Napa from San Carlos was smooth! Thanks to Steve for continuing the excellent service of Cre8 A Couch! read more

I bought a couch a few months ago and I love it. Service was great, it was delivered within the timeframe I expected and it looks great. I was able to get the exact size, color, fabric, and fill that I wanted and it looks perfect in our sitting area. Thank you for all your help, Patrick! read more

Everything went very smoothly from order to delivery. We were given a few days heads up to schedule a delivery time. The delivery driver was on time, courteous and efficient. The couch is exactly what we hoped. We had a great experience at a very reasonable price. read more

Steve, the owner is super friendly and knowledgeable. He has tons of options for any size space or fabric choice. He was very patient with all of my questions. The couch is very comfy and seems to be great quality with very reasonable prices for a custom built couch. I highly recommend this place! Great customer service. And great products. I am so glad decided to check this place out. read more

Great selection of sofas and sectionals. Lots of options for materials. I like a firmer sectional and I was able to upgrade the foam to a premium firm seat. It's the only sectional I've been able find the right comfort for me. They also do chairs and I'll be back to get one. Delivery was smooth. I only had a 30 minute window and they were on time. read more

Great experience with Cre8 A couch. Appreciated the flexibility of the personal setup - they're even able to adjust measurements to optimize for unique size of your liviing room. quality of the work was really solid - and matched what we had in the show room. Steve (sales person at San Carlos location) is an absolute expert and has great follow through on customer service. Price is lower than brand names of equivalent quality - we are very happy. Highly recommend. read more

We had an amazing experience working with Steve at Cre8 A Couch! He really made the whole process a breeze - he was friendly, patient, and extremely helpful with narrowing down what exactly we were hoping to purchase. We are walking away with a couch that we're genuinely excited about! Top to bottom - fantastic experience, reasonable prices, and super personable assistance. We recommend 100%! read more

Exactly what we needed. Our cramped ADU space needed a specific, tailored use. We wanted something to straddle the line of dining chairs and a couch. Couldn't be happier with the simplicity and elegance. read more

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Our customized couch came in earlier than quoted and the quality is amazing! The owner really knows his stuff. They have a variety of fabrics to choose from on any budget! The delivery went really smooth. Great customer service. 5 stars!!!! read more

I had a great experience buying a sectional sofa from Steve, the owner. I bought a floor sample at 50% off. The quality is great- everything is made in Los Angeles. Steve also did a great job arranging shipping. Overall, this was a great experience and I highly recommend Cre8aCouch. Note that Steve just bought the business, so the old reviews are associated with the previous owner. read more

New owner worked hard to make sure we got what we wanted quickly. He accommodated special requests, and when a post sale follow up text highlighted issues he worked to resolve them quickly. I have been quite happy with the entire process. read more

I just got my new couch delivered and it is even better than expected and is great quality for the cost. The whole experience of shopping here was great. No pressure, lots of support and guidance, and very good overall customer service. After I purchased the couch they were responsive to all my inquiries on delivery timelines and the couch came sooner than expected. The delivery service they used was very courteous and responsive and worked around my schedule (instead of the usual 4 hour window). In addition, the couch cost half of what it would cost at a Pottery Barn or similar retailer. I could not recommend them more! read more

Create A Couch - Couch - Furniture Stores Near Me - San Carlos, California

This is my second couch from Cre8. The staff is super helpful and I love the amount of options that are available in regard to colors and design. The price is on point for us and will definitely choose them again! read more

My couch took 4 months to arrive after many frustrating attempts to reach the company for updates. Turns out the company was in the process of selling to a new owner, Steve, and perhaps other issues like being under staffed. It seems the company was running well before summer, as my sister purchased a couch and was pretty happy with the process. Steve reached out to me even before Oct 1 when he took over as the new owner. Steve was wonderful to work with and I felt taken care of with his multiple weekly updates. I would work with him again in a heart beat. I am very happy with the couch that just arrived. The attention to detail with the couch is excellent. I absolutely love the couch. I was compensated nicely with all the delivery delays. I am confident Steve will get things back on track. My rating reflects the 3+ months of frustration and lack of communication. I would rate my experience with Steve a 5. read more

We loved working with Cr8 a couch! Steve was fantastic to work with, super friendly and engaged and made my wife and I feel comfortable right away. It was clear that right when we met Steve he knew what he was talking about and was able to give us some great recommendations, his prices were also out of this world and he's very easy to work with. We had a fun time picking the couches out and can't wait to see them today. This is our second time working with cr8 a couch since we bought our first couch from there and had it made, it feels like each time we work with them they just get more efficient, easier to work with and more knowledgeable. We would absolutely never buy a couch from another store again. read more

Pat is the man. I bought my previous couch from him 12 years ago (still in great shape!). We recently moved and decided to upgrade to a larger bumper sectional. Designed, ordered, built and delivered within 2 weeks! Quality is comparable to the big luxury couch stores and at a much better price. Amazing. Thanks again Pat! Much appreciated. read more

My husband and I were SO unbelievably pleased with our experience at cr8 a couch. We were able to work with Steve - such a super nice and easy to work with fellow who works at cr8 a couch and has an in-depth knowledge of couch color, type and fabrics. Every single one of their couches (there's a big sale right now!) are not just quality, they are so super affordable and so comfortable it will blow your mind. You can also design your own couch (which we did for our first home with cr8 a couch) which was also very affordable and our family including two pre-teen boys) adore laying, playing, jumping and sleeping on it.  The entire experience was so fun with Steve and picking out our new couches that we ended up buying FOUR of their beautiful couches for an insanely amazing price. We are receiving them today! Thank you cr8 a couch for your gorgeous, quality products and thank you Steve for make it one of my favorite consumer experiences ever. read more

Disappointed. Purchased a headboard. Headband looks great but its too tall for my bed frame. Need it shortened 3". Spoke to David several times to see if it can be done kept referring me to Patrick peavey, owner. He's super hard to get a hold of does not call back. Finally found him on FB, messaged him received an email stating nothing he can do referred me to an upholster company. More $$...made me think maybe upholstery company & Cre8 work together. read more

Got a custom couch from this location 10 months ago and we are very happy with it. It's holding up great. The sales and delivery process was flawless, highly recommended . read more

(This review is a little overdue; I got my sofa during the summer.) I wanted to get a sofa for my in-home office, but a loveseat was going to be too small, and a regular sofa was going to be too large. I didn't want a futon, either. So I wound up going the custom route. I had driven past Cre8ACouch many times, so I decided to stop in. I was very impressed with the quality of the furniture that they had on display. The sofas and chairs were well-made, and the staff explained that they could do anything that I wanted. Of course, that was a bit overwhelming at first -- it took a few weeks for me to figure out exactly what I wanted. But once I did, the process to get it made was fast and easy. Because my home office is upstairs, and the doorway to the upstairs is not standard, I had Patrick, the owner, come to my house to take some measurements. He was able to tell me how long the sofa's legs should be, and other considerations, so that I could be assured that the sofa would be able to fit through the door and up the stairs (a very important point!!) My sofa came 3 weeks after I ordered it. I love, love, love it! It is absolutely perfect and I enjoy it very much. In a couple of years, I plan on getting two sectionals made for other parts of my house. When it's time for that, I will definitely go back to Cre8ACouch. Their prices are very reasonable, and the quality of the furniture is very good. You really can get exactly what you want, in terms of fabric, stuffing, details, firmness, etc. I had a great experience with this company, and I don't hesitate to recommend them highly! read more

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just received my custom bed from Cre8 a Couch and wow- what a great experience from start to finish. Patrick was super knowledgeable about the type of bed/ materials to use and I love the look and feel of it- it's perfect for my new house. The delivery team was great, communicative and efficient. They even had covers for their shoes they proactively put on so no worry of outside germs (I'm a shoes off inside, girl). I can't speak highly enough of this experience, it's my second time working with them and I recommend 1000X over! read more

Create A Couch - Custom bed for my loft! Looks like RH/ CB2 style - Furniture Stores Near Me - San Carlos, California

Well we went to this place to try and choose a couch to order. At first Patrick was very nice and accommodating and even offered to order in a special swatch of leather for us to look at because we really liked one of the couches that was on their floor but they didn't have this type of leather there. He told us it would take about 10 days to get the swatch in. After about two weeks I called and he told me it should be in the following week. I then called him back a few days later and asked him to confirm that, and see if he could call the factory to just make sure that it was on the way. A few days went by and I never got a response. A few days later I tried calling two or three more times and left messages and still never got a return call. The following weekend my husband called and spoke to David and he was going to figure out what was going on and expedite getting the swatch and give us a call back. We never got a call back. Another week went by and I have left several messages for one of them to call us back. Still no calls. I finally got through to David on the phone a few days ago and he was going to call me right back after he talked to Patrick and let me know what was going on. Well now it's three days later and I still have not got a phone call. So while reading the other reviews here about how great this place is, all I can say is the customer service has been absolutely horrible. No reply no updates no nothing. I guess we are going to have to buy our couch from the Burlingame location at this point. If I could give negative stars I would. read more

Got a custom couch and loveseat about 6 months ago. - Email and in store service is great, up until you've paid in full. After that, it takes a while to get a response. Our delivery was a month late (totally understandable given covid) but we had to call to follow up. - Couch had missing floor protector and the bottom flap was missing a staple. Protector was replaced, and someone said they'd come "saturday morning" to fix the flap, but never showed. Not big deal, but let us know you're not coming, we were waiting. - Went with a custom design b/c we wanted the back higher than what we could find. On delivery, it was off by almost an inch but was told the measurements are by hand and within margin of error. They did take the back cushions to try to stuff them more to make them higher, but when we said that didn't work, there was no follow up. After many unreturned emails/phone calls over several months, we finally got an answer that there was nothing to be done. - We then asked for upholster recommendations, or possibly even replacing the back cushions. Got one recommendation, but have yet to hear about about redoing the back cushions (which we understand would be additional cost). Tired of calling and emailing for update. read more

I ordered my first sectional 9 years ago and it's in still fantastic condition. Patrick was my contact person and I felt he went over and above to help me make a decision of style, and the choice of cushion material (they have different firmness choices). I needed a second sofa and again top-notch service and super fast delivery of this custom-made couch. My sister had Patrick solve her very challenging space, which all the premade sofas she had before didn't properly fit in her tiny condo. Patrick also reupholstered her very large Pottery Barn sectional. Now she says she will only buy from Patrick from now on. I agree! read more

I was very nervous to order a custom built couch. We needed a sofa because of an accident that damaged our current sofa and had an empty living room. I visited pretty much every store in the Bay Area, didnt like the color and types of store models and heard from each that there is a huge wait because of COVID19. At Cre8ACouch, I was super nervous to order because it would be custom built. When I visited, I loved the variety on the floor and options. The price was moderate but not bad considering the products and Bay Area. On the same day, we took a deep dove and ordered. So excited to say they delivered our couch EARLY and it sits better than the store model. So happy that I took a chance and got something so nice! read more

Tried to visit at 3pm in a Sunday. Yelp/Door hours said they'd be open. They're not so beware before you go out of your way to shop here.

I can't rave enough about this store and Patrick, the Owner, and Kittie at the front desk! Most of our house is furnished from them. Both couches we have had for over 6 years and they don't show any wear (and they have lived through 2 young kids). Their pricing can't be beat, the customer service is warm and they are accurate in their delivery times and price. Bonus! Support small business. You can get a replica of any "name brand" couch through them with the same quality, but lower Price. Also, my family has bought many custom couches and chairs. My aunt has an amazing leather couch (7years old) and many dogs later still looks new! 5 Stars! You won't be disappointed! read more

The service we received from the moment we walked through the door right up until the point we received delivery of our wonderful new sofa was second to none. Brandon was very personable and attentive - supplying a fantastic product at competitive prices. I can't recommended these guys enough!! read more

There is every reason to visit Cre8ACouch if you're in need of upholstered furniture. I have purchased 2 custom sofas from them and could not be happier. Working with Patrick, the owner, is a dream. He is kind, and thoughtful, and extends himself in meaningful ways. Delivery is white-glove with extreme care and consideration of one's home. Price points are exceedingly competitive. Honestly, why go to a large furniture store when you can get personal attention - and what you want - from Patrick and his staff. I would give 10 stars if I could for the quality of the product and the friendly, thoughtful service. read more

We needed an affordable mobile couch because it's in a garage studio and needs to be moved around. I asked Patrick, the owner, if it would be possible to use casters instead of traditional sofa legs and he assured me that it would be. He offered to source the casters but I found them on my own, gave them to him, and he had the couch built accordingly. It's perfect! I've never been a recliner person but we needed one for a particular room and I couldn't be happier with our Omnia recliner. It's not a huge chair and the line was selected by Patrick because he knows many people are looking for a more modern, less bulky recliner. From start to finish--customer service, product selection and customization, price, awesome delivery crew--I give Cre8ACouch 5 stars. I had very specific needs for this room and didn't have to settle because I was able to customize everything. One note: The San Carlos store is very basic and not high on decor. Don't let the lack of bling and merchandising scare you off. If you're looking for an affordable sofa, you'll likely be able to find it here. read more

I'm a repeat customer having first purchased a sectional back in 2011 when the store operated under the name Homeplate Furnishings. Patrick, owner, is a busy man so there might be some back and forth calls or emails to get a job done. Don't let this discourage you from getting an excellent custom couch solution for any space configuration. We had a problem with our original fabric selection and Patrick noted this was not unique to our situation but related to the fabric itself (which they have since discontinued). This summer he quickly came up with a solution that solved all of our problems at no cost to us. I love our couch and was so disapointed at the thought of having to start over with a new purchase. He worked with us shortly after our purchase to repair splitting seams. Several years later when normal wear and tear resulted in splitting seams again, he recognized this was just not right. I'm so impressed with this level of customer service and management that stands by their product and supports the customer. read more