The staff was nice in person but a bit rude and unwilling to help after I made my purchase and ran…read moreinto an issue. Many of the items were missing buttons and they don't come with replacements. The store is quite small and has limited inventory, as well. If anything, it may be worth going in to confirm your sizing, but I'd rather shop at another boutique or online. I ended up having to go through corporate for a resolution for an item that ripped right after I bought it, after this boutique never returned my calls and was unhelpful and curt over the phone when I finally reached them. The experience and quality is H&M, but the pricing is at a premium. While I'll probably buy from MM la fleur again, it won't be at this boutique, which is a shame because it's the closest to my home and work.

I had a work trip run expectedly long and desperately needed some things to wear, without having…read moretime to go to a physical store. MM Lafleur's stuff is overpriced and basic, but I can count on it to fit me well. I ordered $2K of stuff and paid extra for expedited shipping. I just wanted a simple solution and was willing to pay $ for it. Fedex then refused to deliver to my address because I had forgotten the unit number. After waiting 45 minutes on hold with them, I confirmed my name , contact info and the order number, and called from the phone number on the package, but they refused to deliver. (I gave them the correct unit number, or gave them the option of leaving it inside of a locked gate at that address they had access to, but they refused). I contacted MM Lafleur via email hoping they could make it right, but they basically shrugged their shoulders and said 'we've processed your refund, you should have your money back in 7-10 days.' They claimed that Fedex said I refused the package, which couldn't be farther from the truth. I'm going to be working all weekend and don't have the time to go on a shopping trip. I would happily go to a Fedex location to pick it up, happily arrange to be outside the front address when it's delivered. Insult to injury, they said -- 'please update your address so this doesn't happen with future orders.' Sometimes people make mistakes with addresses, I've never had a Company refuse to contact the carrier to make an update. Just laziness with a side of "not my problem" attitude. It didn't seem like MM's customer service bothered to read my email and wasn't interested in engaging. (Maybe they're using AI instead of employees, who knows). Maybe their reps are paid based on how quickly they "resolve" cases. I know I shouldn't be shocked by crappy customer service, but I've had better experiences with Spirit Airlines. MM LaFleur -- do better.

I have mixed feelings about H&M because it always seems like they never have exactly what I'm…read morelooking for. However, I do like a lot of their shirts. The pricing is always good being that I always change up my style quite frequently. The only thing I don't like is the fact that they don't print any receipts. You have to put your email in so you can't choose to print it. I feel this is just another way to get your email address and sell it and bombard you with unwanted email. Otherwise it's a typical H&M and the staff was friendly and I definitely will be going back.

The pro for me is the stores hours. It was after 10pm the other night and I popped in to look at a…read morefew things. It's nice to have the option to shop that late at night. But, while it's a big location it does seem that I hardly ever find anything. On this trip they had phone cases marked down to $2 and a few accessories on sale. Seems they can't compete with other H&Ms I've been to that have many clearance racks. Service leaves something to be desired. No one's ever asked me if I need any assistance and no one ever seems to be in a good mood. Bottom line for me is it's nice to have somewhere to browse late at night but I wish there was more to see.

I am the biggest Muji stan since Martha Stewart said she uses their organizational tools…read more This one's particularly convenient since it's near Port Authority and even though it's Times Square, I never feel like it's overcrowded, even during the holidays. I feel like it's free aromatherapy because they have tons of diffusers going on but never overwhelming. I also appreciate this location is wheelchair accessible. The employees are helpful and never pushy. It has the usual stock of home goods and clothing for men and women, but I don't think this location is particularly large if you're looking for the full array of what Muji offers.

This Muji location is right by Times Square. It's not super big inside and is rarely crowded…read more There's always a bunch of shipment boxes lying around when I've been there. The store is pretty overstuffed with merchandise which makes it hard to walk around at times. The staff is usually attentive and will ask if you need help. Prices for things are reasonable and there's some interesting items. They also sell some clothes and some snacks as well. It usually smells good in here as they have their diffusers running (also for sale).

In search of certain clothing items brought me to Nordstrom Rack, which by the way my be the second…read morestore in the city. What happened to all the other locations? Moving along, went to the store on a busy Saturday afternoon, and there was indeed a great selection of clothes that i was in search of. The downside is that the dressing rooms don't have a seat inside and due to a knee injury i had to wait a long time for the only stall to become available. The dressing room area is extremely busy and the staff appeared overwhelm with the consumption of clothes left behind by customers. The space in the store is good, nothing appears cluttered or scattered and the floors are kept clean. Needed to use the restroom and that is also an area that only has one per gender and the lines become a bit much. Due to the restrooms overuse it definitely requires additional cleaning to maintain it clean and stocked with toiletries. Overall ok experience, I was not asked if I needed assistance by a staff member.

Online pieces are very unique and affordable The quality is…read moregood and fashionable We can find designer look for every one

love this store. Has the nicest clothes and they are affordable. I haven't been in about a year…read more but last time I went I wasn't let down.

Store is closed. Was in there just before the holidays. Went to return something on my way home and…read moresaw that the store is now empty.

DO NOT BUY ANYTHING FROM THIS COMPANY!! I returned an item to them in mid-July and still have not…read morereceived my money back from them. Instead, their so-called "customer service team" shoots me emails asking for the same information, I.e., order number, tracking number of return, date of return, style number of item. They claim they can't find my order. When you call their Customer Service Support line, you're put on hold indefinitely. I have tried making multiple calls to them and have given up. I will no longer buy anything from this company again. I lost about $40 on their shitty item. Please beware of this horrible company!!

I LOVE Loft, and always make it a point to stop in the Times Square Store when I visit NYC! This…read morevisit didn't disappoint; the staff was helpful, and the dressing room attendant was really sweet and very helpful. The plus about shopping in NYC is that you don't pay sales tax!!! The only downfall about this store, when I was there, is that they were short-staffed, and so I wasn't able to use the restroom (an employee is required to show you to the restroom, which is upstairs)

One of my favorite places to get some beautiful dresses, in Summer just perfect, cotton dresses, in…read morethe Winter they have beautiful Sweaters, gloves. You found chick Comfy and boho dresses, jewelry, I have been shopping since I was about 25 years old, I have started at Time Square, when I moved to work at Jackson Height felt so happy to find the other store both are in the subway area, at 74th Street /Roosevelt Avenue right before taking my train back home , I go for some goodies meaning dresses , scarf or Jewelry and the Value excellent

Backwoods is a smart stop whether you are in Times Square or Jackson Heights. If you are looking…read morefor a gift for yourself or someone else - this place has a collection of clothing and affordable accessories to chose from. Warning though - it might be hard to pick just one! Backwoods is also a life saver if you forgot a hat, gloves or scarf at home. You can easily pick one up on the go. Special Note: Backwoods scarves are great for when you need to dress up or down an outfit, and when you or a loved one are going through cancer. If you have not tried them yet, try them for a summer dress or skirt this year. By Relevant Views 6.16.2024

I have no idea why this location has terrible reviews due to the customer service. My experience…read morewas nothing short of wonderful. I was helped by numerous employees who were all very nice, kind, and helpful. I purchased four items and absolutely love them all. Aritzia is one of my favorite stores due to their quality! This location is three stories and there's so much to look at and find. Very impressed and will be back to this location.

I just had a phenomenal shopping experience. I had the complete attention of Ashley, a senior sales…read moreassociate. She helped me with expert suggestions and color matching. Since the items needed to be ordered, she supervised my transaction at the sales counter. WOW! To make things even better, Alex, the store manager, made sure that I was satisfied and pleased with every aspect of my store experience. I'm in retail, so I realize how EXCEPTIONAL this treatment is. Ashley even provided her store contact information, and invited me to come back and shop with her. I WILL do this, based on the wonderful experience. PS, do not miss the café. The pastry and shaken espresso were A++

I went to this location to return a dress I had bought for a client. From start to finish Nikki was…read morenot only helpful, but extremely kind and enthusiastic. When I called back to get some extra details she was equally as helpful. I'll definitely be a returning customer to this location

Dear Stacey Bendet,…read more As a loyal customer who has spent thousands of dollars with Alice + Olivia over the past decade, I am writing to express my deep disappointment regarding both a product quality issue and a subsequent failure in your customer service department. I purchased a white vegan leather jacket from your brand at the soho location. Shockingly, the material has begun to discolor and turn black, rendering it completely unwearable. When I reached out for support, I experienced an incredibly frustrating "ping-pong" effect: the Soho store told me to call customer service, and customer service directed me right back to the Soho store. No one was willing to take ownership or provide a solution. For a luxury brand with premium pricing, this dismissive attitude toward customer loyalty is unacceptable. Product defects can happen, but your current policies and customer care framework fail to support the people who keep your business running. I have noticed your merchandise lagging on the floors of major retailers like Bloomingdale's, Neiman Marcus, and Saks Fifth Avenue--and frankly, this unhelpful approach to customer service is likely a driving factor. Until Alice + Olivia improves its quality standards and institutes a policy that actually protects consumers when items go bad, I have decided to take my business elsewhere. I will also be sharing this experience with my network to warn others against buying from a brand that does not value its dedicated customer base. I hope you will take this feedback seriously and work to improve your customer support infrastructure. Sincerely, Dr. Estupinan

I've always liked this brand and this is my favorite loc to shop in person. The store is always…read moresuper clean with a very big selection, it's not crowded at all, there's usually no line for dressing rooms, and the staff are nearly all very helpful and friendly. & Other Stories can be pricey, but it's pretty in line with other similar brands, and never absurdly more expensive. It's far far far better quality than Zara, and not much more $. Over the years, I've found dresses, jewelry, bags, etc. all at decent prices and that have lasted many moons. Loved that the sales associates grab your things and start a room for you while your shopping, and pulled shoe sizes super quickly. Definitely will be stopping in again.

A cute store located in the best shopping area in New York City. Truly a store that offers…read moresomething for everyone and for every occasion. You can expect the latest trends and colors and high quality pieces. The clothes can be expensive and service can be slow, but shopping in NYC is always fun and a great experience!