I have mixed feelings about H&M because it always seems like they never have exactly what I'm looking for. However, I do like a lot of their shirts. The pricing is always good being that I always change up my style quite frequently. The only thing I don't like is the fact that they don't print any receipts. You have to put your email in so you can't choose to print it. I feel this is just another way to get your email address and sell it and bombard you with unwanted email. Otherwise it's a typical H&M and the staff was friendly and I definitely will be going back. read more

The pro for me is the stores hours. It was after 10pm the other night and I popped in to look at a few things. It's nice to have the option to shop that late at night. But, while it's a big location it does seem that I hardly ever find anything. On this trip they had phone cases marked down to $2 and a few accessories on sale. Seems they can't compete with other H&Ms I've been to that have many clearance racks. Service leaves something to be desired. No one's ever asked me if I need any assistance and no one ever seems to be in a good mood. Bottom line for me is it's nice to have somewhere to browse late at night but I wish there was more to see. read more

This one is a nice big one opened late. Saw a few sweaters I liked my son told me online they had 40%off so we waited online to see if they price match online prices like other stores and the ladies said no. One sweater was a difference of $10 so I left that one took one sweater and bought some socks. The girls asked if I needed a bag I told her no then I see her put items in bag and when I looked at the receipt I was charged. I mean it's only 5cent but I clearly stated I did not need a bag. I must saw the store was orettt organized and clean and the music was nice. I really felt I should've been honored the online prices which also included for pick up . Do better h&m read more

The biggest and nicest H&M I have seen. 3 floors, great selection and very helpful and friendly service. They went to the back 3 times to find me the exact item I was looking for. Also open till midnight!! How NYC. read more

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My pregnant wife just spent an hour at this store, purchased bags full of clothes, and when she asked to use the restroom, she was rudely told that the restrooms aren't for customers. After politely expressing the urgency of the situation she was told "i the manager, t's not happening" this person claimed to Go by "Alexis". It was a rude and embarrassing moment that we can never forget. The customer service was non-existent. read more

Customer Service: 5 Location: 5 Affordability: 5 There is no public restrooms available for their customers. We stopped by this H&M clothing department location this afternoon, while we were visiting the Manhattan area. I used to love shopping here while living in Europe. It was conveniently near Times Square, and was very easy to find. The facility was not very crowded and it was maintained to the highest standard of cleanness. H&M always has cute reasonably priced clothes, that can be dressed up or down. I found a few fall outfits and some beach attire markdowns. The staff was very friendly and professional. read more

H&M - Men's Clothing Near Me - New York, New York

They've got very basic clothing, so keep that in mind. It's cheap, but you get what you pay for. A few things are cool, but don't expect anything to be fitted correctly. I came in and had a question on a specific shirt, the lady here was extremely rude about it. It's a roll of the dice coming here. read more

Update: they closed this location for mad long for renovation I just happened to be by the area and decided to go in and check the new look... the face cracked when i went in there yeah it wasn't a compliment.... Where are the renovations h&m? Only thing i see different is the fitting room and if that was the only renovation then the store should have stayed open and making money because this makes no sense... the fitting room renovations is cute not going to be a hater here but whats up with the rest of the store... and why the electric staircase is always broken like common now... yall buggin read more

Large and spacious. Waiting patiently for the next designer collaboration. A great location in Manhattan NYC.

The store itself is huge and 3 levels! The bottom level is for fitting rooms and checkout. The second level is women's clothing, and the top is men's. I love how spacious it is being in the heart of Time's Square. The actual variety of clothes is a little lacking however. Not as many options as other H&M stores. read more

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Love shopping at H&M. A lot of my wardrobe comes from here and Express. However service has declining drastically over the years and their selection isn't what it once was. read more

H&M - Men's Clothing Near Me - New York, New York

I do not shop for clothing but I was going on a last minute trip and wanted to get a couple of oversized t-shirts. While searching on Google, it appeared they had what I needed. I made my way here and started to search but could not locate them. I asked an employee and he was not very helpful. I then noticed a pair of pants but could not find the size I needed-- the employee informed whatever I saw was whatever they had, which I found hard to believe. I started to make the purchase anyway, however, it was 20 people waiting and about two employees. I just left the items there-- and I'll probably not return here, going forward. read more

H&M. Sure, it's known for cheap, low-quality clothes that are produced unethically. But, it's more than just an emblem of mindless materialism. It's also infamous for theft of intellectual property! Its corporate HQ is a garish blight on the NYC skyline. And its Times Square store is chock full of hella rude employees. So I admit, my visit my have been under slight duress. Let me share the important bits though. They do not have a restroom "for the public." So yes, they do have a restroom, they just won't let your child use it, no matter how many climate-change-causing crop tops you plan to buy. Although I was just hanging out with family and along for the ride, unfortunately I still had to experience check-out, which was the cherry on the sundae. According to one employee, I wasn't moving quickly enough through the cattle drive to the cash register, which prompted them to actually heckle me, which in turn has lead to me making this review. To have the misfortune of interacting with someone so miserable really sealed the deal for me and how I feel about this brand. Garbage from the ground floor up to their skyscrapers. read more

It's great bc this particular store by Times Square was open late till @ 11:00 pm. My wife needed some dress slacks for her work meeting. We ate dinner & took a nice brisk walk while it lightly drizzled. The prices are always very reasonable & the dressing rooms were all kept up & clean. Staff was very customer service friendly & made sure we had our questions answered & everything the store offered was right on point! Thank You H & M! read more

The clothes here are poorly made. I think the place is known for being more cheap, low quality clothes that are more budget friendly. The service here is lacking as well. I tried to get some help with something, the people working here were not helpful at all. Would not recommend. read more

This location gives me a headache. Very unorganized and when you ask for help, they just sort of point in a random direction, as if they're simply stretching. Some were helpful. Michelle, temisha and Manolo. Everyone else clocked out and hated life enough to not deal with customer. Anywho.... read more

They have good basic clothes. Cheap, low quality though. Service is ok. The place isn't anything special gbut ill still go on to leave them a good review. read more

As someone who works in customer service, I'm very disappointed by the customer service at this location. I came in today and cashier "Luis" was super rude. I stepped down to his register when I saw the prior customer was finish, Luis was obviously not ready for me but rather then communicate that and let me know that I need to wait for him to call "next" he just let me stand there and ignored me. When I noticed he wasn't going to acknowledge me, I simply stepped back and waited for the following cashier to be done. Luis should've communicated that he wasn't ready to take me, and to wait for the following cashier rather then ignore me which was completely rude/unprofessional. Advise... keep employees that are/look miserable at the job away from guest facing areas... At the end of the day, the customer service is a crucial part of anyone's experience when going into retail space, not just the product that's being purchase. read more

H & M could stand for deviant stuff (Hedonism & Malevolance), submissive sexual traits (Humiliation & Masochism), or what happened to me as a kid (Hitting & Molestation). But in this case, it gladly doesn't. Pretty spectacular and massive underwear store in Times Square - but not one which I shop at because the prices are a little high and they're not nearly as sexy as the places where I go, such as, well, you know. Hustler and what not. Because, well, you know. Barbie. read more

H&M - My bff was randy. H & M to me means He & Mother. - Men's Clothing Near Me - New York, New York

My favorite H&M by far. Understandably the best selection of clothing. Two levels of neatly arranged racks. No piles, nothing on the floors and everything is spaced out so you can browse comfortably without being on top of your fellow shopper. The staff is friendly and courteous too. read more

H&M - Men's Clothing Near Me - New York, New York

Surprisingly this store actually isn't the biggest branch in New York, that title goes to their branch on Fifth Avenue but that doesn't mean the multi-story H&M store isn't a large, cool store in the heart of Times Square on Broadway, opposite the Hilton Garden Inn and Knickerbocker (both of those being hotels). The upper floor has nice views of the city and Times Square and some seating too, perhaps if you wanted to sit back and relax for a few minutes taking in views of a terrific part of the city. I was upset to hear the store has no bathrooms, a store this size should surely have bathrooms, especially considering other similar type stores of similar size do, including M&M's Store. Prices are a little high and of course, you can get better fashion in other parts of the city, the lifts also seemed too slow for the size and how busy the store was, albeit this is still a pretty decent cool store in a great location with great views so still warrants three-stars! read more

H&M - Men's Clothing Near Me - New York, New York

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I love to shop at H&M but this location is dreadfully cold in the winter because they keep their front doors open. Customers shouldn't be uncomfortable while patronizing a business and that's how I felt and I noticed that other customers were as well. I will never come back here to shop in the winter months. People were sneezing and coughing all over the place...... disgusting! I feel so bad for the employees that have to ring up customers on the first floor, they look like they were about to turn into Frosty the Snowman last night. One employee said that he was cold because of the temperature conditions of the store. I wrote a complaint to the corporate office about this matter. If you chose to shop here, I advise you to bundle up and drink something warm before entering this location. read more

Nice store, three levels, very clean and well organized. The few times I needed help, I found the personnel to be very accomodating.

Lines are horribly long at this location. The music is deafening. Big store lots of merchandise. It's clean. Sales help are helpful and nice. I'll come back in an emergency when I can't find what I'm looking for at another H&M store! read more

H&M - Found the birthday gift!! Woohoo! 3 stores but I found it! - Men's Clothing Near Me - New York, New York

I always struggled with sizes, most of the time they have my size at the mannequin, so I raised my concern at the staff because this time the dress is available but the belt is missing . Therefore , they cannot take it off the mannequin. I've spoken with 2 floor associates and asked to see the manager Claudia . She was nice enough to let me know that the belt was left in the dressing room . It's amazing for such a big store she knew where it was . All associates I came across yesterday Labor Day was very attentive and professional for listening to my complaints ....I recommend this H&M to everyone .... read more

Porque la cajera fue muy grosera creo que por ser yo Latina ella se comportó de esa manera era un Viernes por la noche febrero/23, nunca saludó y cuando pague agarró y por poco tiró mi compra en mi cara me parece una grosería de parte de esta persona, Era una mujer de color, pienso que la gerencia de la tienda debe de entrenar mucho más a sus empleados, Gracias read more

Giant H&M superstore. 3 levels of shopping. Nice views of Time Square. The staff on hand in the men's department were somewhat friendly and helpful. On the downside, there are no public bathrooms for customers. I understand you need to protect your property and staff by keeping out the riffraff, but paying customers should be able to use a bathroom. That is disappointing. I like H&M generally, so I will continue to shop there, but this particular location may not be the best. read more

Clothes are good and inexpensive but the customer service is awful. Fawaz on the first register was very rude, literally threw my clothes in the bag and got upset when I took one dress that I wanted to wear that night and folded it so that it would not need ironing. He yelled at me and then when he rung me up the register didn't print a receipt and he said it happens all the time. I said I am being charged twice and he said I wouldn't be, that one charge would drop off. And if it doesn't I could always come back. Really? Like I'd ever want to go back to Times Square to wait in line and correct my bill: I walked away uncomfortable because he was so rude but a very friendly sweet African American man who works there confirmed that this register has issues and that it would not bill me twice. Four days later I check my CC online and of course I was charged twice!!!! Awful experience read more

What should've been a simple shopping trip ended up being a headache. I got to the register and had rude cashier who didn't even acknowledge me, partially because she was too busy talking to everyone else around her, but the worst part was waiting 15 MINUTES for my damn receipt! For some reason it didn't print. I think it was the "manager" came over and for some reason needed to go to the back office to print my receipt??? WHY?? She said she would be right back in a couple of minutes, we were standing there for 15 minutes, Literally. No apology just some weird 2 page receipt printed on what looks like generic full page invoice I could print at home. And I agree with the other reviews about the loud, offensive music, they were playing a song that kept repeating ..."Time to have sex". Inappropriate for a store that caters to so many young kids (teens etc). This place is Clueless, Rude and Incompetent. Worst H&M store ever. read more

We like shopping at H&M to look for basics, plus dresses and trousers. Staff is friendly and helpful.

This location is the best location in the city. With multilevel floors centered on men, women's and kids clothing as well as access to spacious fitting rooms, you'll be able to shop with no problems. You can find some unique pieces that aren't available in other stores. Last time I came I found this awesome Maxi dress from the Conscious collection. It fit just right but I wanted to size up. Unfortunately, it was the only one on the floor. Errrgh! There can be long lines depending on the day. Once, I had a quick question and went to the front to ask an associate and she was able to answer once she finished checking out a customer. There is also a digital runway where you can be featured as you catwalk it down to the crowds outside! Absolutely love this bustling location. read more

I used to love this H&M but the staff is not friendly. Most of them look like they're not even interested in working. I went in there to purchase a shirt for a birthday party. I brought in a pie of pants I purchased earlier this year , that I lost the receipt to while moving. So I brought my card and ID and asked the cashier if I could receive a store credit or if I found something around the same cost was I able to exchange it for that. After waiting in line for about 20 minutes because there was one register opened. They said no because they no longer give store credit. Just to find out that they extended it or it's till August 1st. Okay great, so I went found a few items went to the changing room upstairs , just to wait in line again. For another person whom looked like they didn't like working to give me a room. As I was in the room changing my clothes, the cleaning person came and swept under the curtain as I was in the room changing touching my feet with the broom. The only person I encountered who was friendly was a femme presenting individual curly hair, brown, glasses on the second floor register. I wish I captured her name because she was the only person I saw smiling. This location is gorgeous but I rather go to King's Plaza have a smaller men's section and wait on a longer line then spend my money somewhere people don't even wanna show up to. Or are miserable at. Says a lot about the leadership there to me. They're obviously not making the team happy to be there. read more

I was on the men's, 3rd floor section. A very aggressive Person Named " Tony" who works security detail approached me, I had a ice tea can which he was suspecting was alchol, I showed the can and told him it was not alchol but then he continued telling me that I am not suppose to drink beer even after I confirmed it was just tea. When I tried to reason with him he told me " go go" dismissing me like I was an Object. When I told him to get the manager he told me " go find him yourself" I am of African American decent so I can't accept this type of stereotypical treatment . I believe in respect of mankind for no one is second class citizen. read more

I bought leather gloves, a jacket, two blouses and a sweater for $149. Nice. There were lines for the fitting rooms and checkout. Friendly employees. They didn't have items in sizes larger than 4 for several items I wanted, but I love this store. I will order online. read more

I am generally not an H&M shopper. To me, their clothes are low quality, with a one season lifespan and very disposable. I also have to size up exponentially to fit into any of their poorly made designs - no thank you! Now that I have finished my diatribe, I will go on to describe my newly discovered affection for H&M clothes - the kids department. Summer dresses for $4.99. Fleece jackets for $12 - now we are talking! The styles are current and appealing to a child's taste. I don't expect the clothes from the kids line to go from one year to the next but when my kids spill paint, ink or God knows what on their clothes, I don't smile through gritted teeth, frustrated that a $20 dress got stained on its first wearing will now go into the garbage. I will happily throw out that $5 dress with barely a second thought! read more

Took a picture of the shoes displayed in the window after walking three stories for 15 minutes looking for sales associate. Was pointed by security guard to store manager (behind registers). Showed her picture of shoes, said I'd been to the floor with shoes, and all the other floors, and could find neither a sales associate nor the shoes. She told me- rather than looking up a style or price code, which I had- that if I couldn't find it (in the 4 story cavernous store) that they didn't have it. Thanks for the sub-par service in your subterranean store. read more

The employee all ignore you when you ask for help. I went to exchange some pants asked if they can check if they had one size up and no one wanted to verify or walk me to the area which was on the second floor and the escalator was down too. I. really just wanted to be in and out. The manager Lauren is racists and treats anyone that's not white as if they are thief!!!!! She took pants my mother bought for Christmas for my son and wouldn't return them even though I came from outside with them. She said she had to verify something even though I had the receipt. Took over a hour. Thankfully another Hispanic male gentleman helped me I believe he was a manager. read more

Terrible service and rude employees. Had to use the restroom and they told me it was closed. Their store was going to be open for 2 more hours and they said that it was closed. The employees gave me no reason why the restroom was closed...it was as if they could care less. Then they told me to ask the janitor/cleaning lady, which I did and she rudely said "no", with no explanation. I told her that I seriously needed to use the bathroom and it was as if I was invisible. O stars would be my rating for this store. read more

Grand Opening!! Thursday, November 14, 2013 SETTING: Line around the block to see... Lady Gaga who arrived in Times Square fashion: on the upper tier of a Circle Line sightseeing tour bus. (She did the ribbon cutting ceremony and shopped with 20 of her fans. The first 1,000 customers got gift cards between $10 - $1,000 worth, and totes with catalogs that included a 20% off coupon for an item of our choice. My date got a $50 card, woot!) There are SALES EVERY HOUR ALL DAY TODAY! $3 t-shirts (long-sleeved, short-sleeved) $5 dress shirts $7 sweaters LAYOUT: 1st & 2nd floors: Women's clothing & accessories 3rd floor: Men's and Children's CON: No public restrooms, not even for those who waited in line for hours in the freezing cold! Then again, it's Times Square so I suppose they don't want just anyone to have access? PROS: Everything within the store was replenished/handled well & all the staff was in good cheer: _ Greeters danced to music the DJ was pumping live as we entered, setting the party mood. _ They handed out samples of Dippin' Dots (too cold for ice cream!), and hot cider (very nice for the long, cold wait outside), curry nut mix, caramelized apples, and pretzels. It was like a Yelp event! Would return. read more

H&M - Men's Clothing Near Me - New York, New York

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Why is this my favorite H & M? The awesome DJ has a lot to do with it. 3 floors of clothes that's modern and in tune to my style of clothes makes it even better! read more