From measuring to estimates to install- our experience was perfect! We had four bedrooms, an…read moreoffice, and a bonus room completed. Carpets removed, furniture moved, Pergo installed!

This is long, so bear with me. Overall, my wife and I had a positive experience getting carpet from…read moreFrazee. There were some glitches, however. My daughter had the company install carpet it her house and reported a positive experience, so I called Boyd whom she dealt with. After been a week I didn't hear back from them, so my wife and I stopped by the showroom. Boyd was at his office and showed us several carpet samples. He sent us an estimate four or five days later. I called him to make the purchase. The next step involved rather "businesslike" employee who came out to measure the two rooms. Boyd told me he would let me know when the carpet arrived to their warehouse. After about a week and 1/2 of not hearing anything, I called Boyd. Lo and behold, the carpet was there and had been. This was the second example of the lack of communication from the company. My wife suggested that I call Boyd to confirm that the scheduled installation would indeed happen. It didn't occur to me to do that, because I guess I''m trusting. Boyd was was out of the office. The receptionist said that she would contact the warehouse manager, who was also away from the office, and that she would call me back with confirmation. She never called me back either! I called the company the second time that day and was able to reach, I believe, Tina who confirmed that the carpet would be installed on the scheduled day. No explanation as to why no one had called me back. A couple brought the carpet out on Thursday and spent much of the day installing it. They worked steadily. They were fine to deal with other than their lack of English which was a bit of a problem. It appeared that they did a good job installing the carpet and cleaning up. I wish I had checked more closely how they replaced the furniture once the new carpet was in. Three large pieces of furniture were not put back like they originally which makes it difficult or impossible for me to use a large drawer and watch television at the right angle. As you can gather, my main problem in dealing with the company was their lack of communication. No one from the company called me back on three occasions! Nor have I heard from them with any sort of follow-up. In addition to being frustrating, this obviously makes it difficult to do business with them.

Terrible. They took our flooring deposit in January and told us 8 weeks to delivery. 8 weeks came…read moreand left and at 11 weeks this company admitted they never placed the order and didn't have our money to place it at all. I do not recommend doing business with this company. Matt knows he tried to screw us. He tried to screw us out of $12000.00 and is not trustworthy. His teams work was shoddy and we had to invite him to return to putty up seams so we weren't and mire delayed moving into our home. We are going to ignore the lump where the leveling was not well done. Smh. Find a better business to give your money to.

Accent Hardwood Flooring refinished the hardwoods in our entire house, including 3 staircases. They…read moreoffered a variety of color & finish options & nailed the rustic vibe we were hoping for. Scheduling & completion of work was efficient & timely. They cleaned up work areas so furniture could be moved back in as soon as the floors were set. Pricing was reasonable for high value service. Highly recommend.

So happy we chose to purchase our carpet with Contract Carpet Outlet. The entire process was a…read morepleasure - wonderful customer service, great pricing and the installation crew did a great job! I would not buy carpet or flooring anywhere else!

I was trying to buy carpet samples. The first time I drove to the store in Cary it was closed (my…read morefault for not checking store hours). I try again a couple days later on a day the website AND automated phone message says they are open. I come to the store and find a crappy little note on the window saying they're closed. I tried to support a small business. I really did. If you're going to close the store then at the very LEAST tell your customers by posting this information online or on the automated voice message. Guess I'll be shopping at Lowe's or Home Depot now instead.

Good personal customer service. They show up when they say they will and do what they say they will…read moredo. Reasonable prices.

They were the least expensive of three companies and had great quality product. Easy to work with…read moreas well.

I am extremely pleased with my beautiful refinished hardwood floors. Janal told me upfront that I…read moredidn't need to put vinyl overtop to cover the discolored hardwoods, and he was 100% right! He explained that the beveled edges could be sanded down to the surface to give the floors a more modern look, plus the shoe molding was replaced, the ugly metal heating vent grates swapped out with wooden ones stained to match the flooring, and the railing was sanded and re-stained, everything looks spectacular! I highly recommend using Green Step Flooring!!!

My ancient white carpet is gone and my new solid oak floors look beautiful! I was given a few…read morechoices of pre-finished hardwood (love a streamlined selection process), made my choice, and installation was done quickly. The installing craftsmen were friendly and very skilled. We had a few questions after the job was done and a craftsman came out within a couple days to address each and every spot. The owner seemed a bit annoyed and rushed whenever we met- not sure if we were a small job to him or if I would have been treated differently if my husband had been available for meetings too. He didn't seem happy that we questioned some of those spots after the job was done (perhaps this is not part of their normal process, but it has always been my experience with large-scale home renovations). Regardless, we are happy with the work and our new floors!

I was able to quickly schedule an appointment and the Zack and Chaz showed up on schedule ready to…read morego. I received a very good explanation of what was going to happen as well as a good discussion on the impact of cleaning the area rugs. they finished in a couple hours and we're very happy with the results. Our carpets hadn't been cleaned in awhile and they look great with no odor or side effects. We will definitely use them again and recommend them.

Thank you for the professional job you did with our carpets. The previous owner had large dogs and…read morehad the carpets cleaned with another company, but unfortunately they still smelled like wet dogs. It's been over a month since your cleaning & treatment and the carpets are cleaned & smell nice. Thank you!

Ricardo and his team were wonderful. They were easy to work with and very skillful at installing my…read morefloors. They worked efficiently and always guided me in the right direction. I wanted to do some other work - drywall, installing a pocket door - and they were able to help with that too. Very reasonable cost-wise. Highly recommend!

Triangle floors did a great job removing our old floors and installing our new floor in 3 days…read more Ricardo was patient with us as we decided on the floor. He also checked often on our installers. The installers, Hector and Jesus were respectful of our home and very efficient. We will use triangle again if we need flooring.

So I've had to replace my hardwood floors 3 times in my life and each time, I must admit, it was a…read moretruly difficult challenge for me economically and personally. You have to understand, that for a guy like me, it ain't easy finding a place you trust, then finding the right floors that match your house decor, then finding it at the right price. All of these things become obstacles that you need to overcome in order to find the perfect flooring. Luckily for me, I was fortunate to be recommended Brentwood flooring by my friend and contractor. I went in and spoke to Wes and he directed me to find a number of possible hardwood floor options that were beautiful, that fit my home decor and also fit my budget! So happy! And I was lucky to also find out that they currently are offering 18 months with zero percent financing which will allow me to pay off the floors monthly! I could not be happier! I am recommending to all of my 10,000 friends on yelp, Twitter, Facebook LinkedIn and Instagram to go here first if you need any help with your carpet or hardwood flooring needs!

I had an OUTSTANDING experience with Brentwood Carpets in Cary, NC. I worked with Wes Newsome…read more Wes was responsive by phone and email- always in a timely manner. It was great to have a reliable point person through the entire process. Brentwood called me the day before the installation to confirm, which I appreciated. Installation team showed up the following morning on time. The team consisted of three men- all courteous, experienced, and hard-working. 1650 sq ft of carpet including two staircases, old removed and new installed all in one day. They worked for nearly 12 hours! But I never saw them rush; they took great care in their work. They cleaned up (inside and outside) and vacuumed completely before leaving. I'm so glad we did not go the big box store route. For my wife and me, having Wes as our point person and knowing a high-quality install team would be doing the work were invaluable.