I have been here a number of times over the years and have had mixed emotions each time i went. We…read morehave gone to buy remnants to put carpets in dorm rooms and then this last time to look at carpet for a whole house. I found that the times that we went for remnants that i felt more comfortable. This last time we didn't feel as comfortable looking through what was available and what prices the store was asking for the carpet. When we left this last time, we didn't feel like we knew any more than we went in.

The staff was so helpful and friendly. The selection of rugs, wallpaper and fabric are the best I…read morehave found in Raleigh.

So happy we chose to purchase our carpet with Contract Carpet Outlet. The entire process was a…read morepleasure - wonderful customer service, great pricing and the installation crew did a great job! I would not buy carpet or flooring anywhere else!

I was trying to buy carpet samples. The first time I drove to the store in Cary it was closed (my…read morefault for not checking store hours). I try again a couple days later on a day the website AND automated phone message says they are open. I come to the store and find a crappy little note on the window saying they're closed. I tried to support a small business. I really did. If you're going to close the store then at the very LEAST tell your customers by posting this information online or on the automated voice message. Guess I'll be shopping at Lowe's or Home Depot now instead.

I hired this company for a full flooring replacement, custom bookshelf, and stair/banister…read morefinishing. The project was supposed to be completed in December 2024, but after eight months of repeated delays, no-shows, and broken promises, the job was still unfinished. Despite having in writing that items like the bookshelf, handrail, and stair landing were included, the contractor abandoned the project before completing any of those elements. Their communication was sporadic at best, and I was often left waiting with no notice or explanation. When I finally insisted they meet the extended timeline I had allowed, they responded by filing a mechanic's lien against my home--a retaliatory and questionable move considering the state they left the project in. I have hired legal counsel and am actively pursuing a resolution. I would strongly recommend anyone considering this business document everything, and proceed with caution. I regret trusting this team with my home.

I never write a review about a service provider unless I have a positive experience with the…read morecompany. But I'm going to make an exception with Dan and Floor Coverings International of Raleigh. It cost us almost $12,000 to have 1,200 sq ft of new wood flooring installed in our home. Within 1 week of the installation the floor started to bulge and floor boards started "cupping up". The issue continued to get worse over the next several months throughout our home. We asked Dan to explain why the floor was "cupping", a term for the boards bulging and pulling away. He said we had a moisture problem. and there was nothing he could do. We had to replace the floor because our guests were tripping over the floor boards. Prior to having a replacement floor installed, we had the concrete subfloor tested for moisture and the test proved the floor was extremely dry. Moisture could not have been the problem with Dan's installation. Since then Dan refuses to return our calls or emails. We didn't receive any reimbursement of our $12,000, and were unable to save any of the wood that he installed (an additional $9,000). We received no value for our money and experienced poor quality workmanship and terrible customer service. Fortunately, when we replaced the floor, we used a different company called FootPrints Floors. Shawna and her team were extraordinary! Our new floor looks fantastic after FootPrints installed it.

NC In Home Flooring is a great company to work with and chances are good that you will become a…read moresatisfied customer if you choose to work with them. I got connected with them through Costco, and going through Costco is a great way to buy carpet. My sales rep came out to my home and showed me the different types of carpet and gave me accurate quotes. The installers are sub contractors which is typical for the industry and they did a great job too. This is a company I would recommend without hesitation. Tips for buying carpet (now that I have gone through it): 1. Think about footprints. If you are the kind of person that squeezes the toothpaste tube from the bottom, you might also care about footprints in your carpet. Certain types of carpets hide footprints better than others and give a more uniform look. So if you care, ask specifically for it. All carpet however will still show movement to some degree. 2. Test the carpet like you will use it. A lot of carpet shopping happens on show boards where you will find yourself rubbing your fingertips on different carpet boards to compare. But what do you really do with carpet? Vacuum it, walk on it, maybe lay on it. Literally do all of those actions on the showboard carpet to get to know it. 3. Avoid the small swatch. When you are getting serious about a carpet and want to see the color, you might order a swatch. A 4"x4" size won't tell you much. Ask for the larger piece. You might have to pay a small fee for it but it will be worth it. 4. Buy based on warranty, but don't count on it. Search online and you will see that carpet claims rarely result in the homeowner getting replacement carpet. The warranty does however show you the confidence level the company has in that particular product, so it should be considered for that reason alone. 5. Know the two types of carpet. Most household carpet these days is nylon or polyester. Do a little bit of online research before your rep comes out and it will go a long way. 6. Observe color in 2 types of lighting. You might be surprised to see the color difference when the sunlight hits the carpet fiber vs. your overhead lights. I hope that these tips are helpful and hope that you have as great of an experience with NC In Home Flooring as I did.

They did not follow the recommended industry installation guidelines when installing LVP in my…read moreoccupied home. Left my home a disaster covered in orange dust everywhere. Damaged furniture and left without informing us. We are concerned about our HVAC system and if the flooring was properly installed. Manager was extraordinarily angry, condescending and rude when he phoned me to discuss my request for remediation. If I could give the flooring back I would. Worst customer service experience of my life by far. I would caution you to do some research before working with Carolina in home flooring. I wish I had.

If I could leave Matthew more than 5 stars I absolutely would. After a failed attempt with one of…read morethose Walmart rug doctor machines I really didn't think I would ever be able to wake up from the nightmare that my dog & Roomba teamed up to create. I was totally convinced I would have to replace the carpet until my neighbor suggested Matthew's services. Lucky for me not only was he was able to come out next day but was in and out in a flash leaving my carpet looking like the incident never even happened. Do yourself the favor and look no further for someone to bring your carpet back to life. I promise you will not be disappointed.

I'd give Eatmon's Carpet Cleaning a 10 Star if it was an option!! I was instantly impressed when I…read morecalled to make an appointment. Ellen was very helpful and couldn't have been nicer and made the process so pleasant. Matt was on time and was the nicest and most pleasant the moment he arrived. He was even courteous enough and concerned that our pets were safe and he didn't want them to get out while he had the door cracked before he began working. What? Now how nice was that!!! Matt couldn't have been nicer and he truly knows the value of his customers. His pleasant and fun personality was very impressive. The carpets look great and have such a pleasant scent! Prices were very reasonable. I've already called back to schedule more carpet and rugs to be cleaned. I would highly recommend Eatmon's Carpet Cleaning! Thanks so much for a great experience! Peg Jones

They sent sub-contractors with very little talent or knowledge. The entire job was a mess.read more

We needed our kitchen floor replaced because the wood laminate had some water damage. After getting…read morea quote from a local competitor, we decided on Floor Masters because they were cheaper after including a Duke 10% discount that Marcus alerted us to. We appreciated the promptness of measuring our kitchen and providing a quote. Unfortunately, after paying the first half as a down payment, there were delays in the shipment of materials that pushed the installment back 11 days. We felt that Marcus' communication during this time could have been better, particularly since it left us without a stove for over 2 weeks. The final product (pictured below) looked good overall, but we were disappointed in a couple of the decisions with quarter rounds that looked funky. Marcus did get someone out to fix it within 24 hours. The final charge wasn't what he initially quoted, but that was remedied with a few emails. Overall, Marcus' communication was not what we were hoping for, and we likely won't be going back to Floor Masters.