Carolina In Home Flooring offered a discount via my Costco membership for a carpet installation. I…read moream super happy I went with them! Everyone single person I encountered, beginning with their rep at Costco to Lonnie the in home-consultant to the main office and lastly the installers - all were great to work with. I love the carpet, the installers did great work (super polite and on time) and the price was right! A truly stellar customer service experience. Thank you all.

They did not follow the recommended industry installation guidelines when installing LVP in my…read moreoccupied home. Left my home a disaster covered in orange dust everywhere. Damaged furniture and left without informing us. We are concerned about our HVAC system and if the flooring was properly installed. Manager was extraordinarily angry, condescending and rude when he phoned me to discuss my request for remediation. If I could give the flooring back I would. Worst customer service experience of my life by far. I would caution you to do some research before working with Carolina in home flooring. I wish I had.

From measuring to estimates to install- our experience was perfect! We had four bedrooms, an…read moreoffice, and a bonus room completed. Carpets removed, furniture moved, Pergo installed!

This is long, so bear with me. Overall, my wife and I had a positive experience getting carpet from…read moreFrazee. There were some glitches, however. My daughter had the company install carpet it her house and reported a positive experience, so I called Boyd whom she dealt with. After been a week I didn't hear back from them, so my wife and I stopped by the showroom. Boyd was at his office and showed us several carpet samples. He sent us an estimate four or five days later. I called him to make the purchase. The next step involved rather "businesslike" employee who came out to measure the two rooms. Boyd told me he would let me know when the carpet arrived to their warehouse. After about a week and 1/2 of not hearing anything, I called Boyd. Lo and behold, the carpet was there and had been. This was the second example of the lack of communication from the company. My wife suggested that I call Boyd to confirm that the scheduled installation would indeed happen. It didn't occur to me to do that, because I guess I''m trusting. Boyd was was out of the office. The receptionist said that she would contact the warehouse manager, who was also away from the office, and that she would call me back with confirmation. She never called me back either! I called the company the second time that day and was able to reach, I believe, Tina who confirmed that the carpet would be installed on the scheduled day. No explanation as to why no one had called me back. A couple brought the carpet out on Thursday and spent much of the day installing it. They worked steadily. They were fine to deal with other than their lack of English which was a bit of a problem. It appeared that they did a good job installing the carpet and cleaning up. I wish I had checked more closely how they replaced the furniture once the new carpet was in. Three large pieces of furniture were not put back like they originally which makes it difficult or impossible for me to use a large drawer and watch television at the right angle. As you can gather, my main problem in dealing with the company was their lack of communication. No one from the company called me back on three occasions! Nor have I heard from them with any sort of follow-up. In addition to being frustrating, this obviously makes it difficult to do business with them.

Santi was recommended by our construction manager. We got quotes from them and other companies…read more These guys were priced fairly. We wanted to sand and restain the upstairs and have the master carpet taken out and hardwoods put in. Downstairs we wanted all LVP. They were great with the hardwoods and stain. Some of our newly painted walls were scuffed more than I would have expected though and they said that was "normal." So be mindful if you're doing floors and walls which one you want to do first. We were aware the downstairs floor is uneven (they did point this out prior too), but suggested flooring shingles to help level as a cheaper option since self leveling solution would cost a fortune. They came in and did the work and did a great job, even installed our baseboards too. They were communicative and cleaned up well. We were very happy with it. After couple of weeks after we found a couple of spots that were hollow. They came back out and glued them down for us. It was amazing! Now, we are several months later and we are having issues where some of the LVP boards un-clicking and it's spreading more. Here I thought we would have a couple of years before this started. We have reached out to them for help or direction/recommendations for companies that can assist (even if we have to pay again) as they had previously mentioned someone could come out and spray foam under to make it level. Unfortunately, with several emails and follow up we still have yet to receive a response. I fear we've been ghosted.

Looking for a contractor to refinish your hardwood floors or do an install? Stop looking and book…read morethese guys! We contracted Santi Flooring to refinish our hardwood floors and they came out beautifully. They were very meticulous, gave us samples to try right in our home, and then did the job in one weekend! I cannot recommend Santi Flooring enough. Super professional, amazing quality, and great work. I also contracted them to do an install of vinyl in my basement and I'm delighted with the results. The materials are superior quality and it brought the space to life.

Fantastic flooring company! Easy to work with from start to finish. Understanding and…read moreknowledgeable. They give free estimates and their prices are excellent!

This review is for vinyl floor installation only. The vinyl floor this review is for was installed…read more~1 year ago for the previous homeowner. The initial installer made many flaws. Notably, the main seam in the kitchen is highly visible as the cut on the seam is very uneven (see attached photos). This was pointed out to me as poorly done by the 2nd repairman sent to my house on (6/19/21). Additionally, the vinyl tore at a corner near the stairs in my kitchen ~7 months after installation. The tear occurred as the wood layer the vinyl was attached to had a gap at the edge (see photo). The company sent a repairman to my house two times. The first time (6/9/21) a little glue was added to the tear by the initial installer. He was unwilling to do what was necessary to fix the tear according to the office representative I spoke with. The second time a patch was completed by a vinyl installer who doesn't regularly work for the company. The repairman leveled the wood layer below the vinyl before patching the vinyl. The patch is barely noticeable but would not be necessary if the floor had been professionally installed. The only way to correct the initial installation issues (i.e., the clearly visible main seam and poorly laid underlayment) would be to completely replace the flooring. Stay clear of this company if you need vinyl flooring. They will stand behind their work, but the initial installation work in my house was flawed beyond what is acceptable as professional floor installation. This review is one star because of the quality of the vinyl installation work completed in my house and the difficulty I received in having the company to appropriately repair the work, i.e. two different repairmen came to my house to complete a small patch repair. I received no offer to properly reinstall the vinyl in my kitchen until I posted this review despite multiple phone conversations and text messages describing the issues. This review does not address the quality of their flooring products or other flooring installations beyond vinyl.

Very courteous, showed lot of option, provide good estimate and allowed larger tile to see how it…read morelooks actually in a room. Recommend to anyone looking for flooring options. Haven't finished the work yet as it requires a week in the house for installers and have to figure out appropriate timing! Prices were lot more reasonable compared to few other shops!

These guys worked their tails off and delivered some of the best results I've ever seen! I used to…read morehave ugly dark hardwood and they replaced it with some luxury vinyl. The luxury vinyl is extremely strong yet soft to your feet. It's not slippery like normal hardwoods but gives the appearance and feel of some executive level material! I had the first two floors of my house replaced with these luxury vinyl planks and Daniel and his team were able to get the job done with 2 days! He's done work on several other properties including my parents house. To make things even better, this is a family run business with both design and architectural expertise every step of the way. Support local and put those stimulus checks to good use!! He also has the best prices in town!

Keith is an outstanding person to deal with. We used the ratings off Yelp to make our choice. Just…read morespeaking with Keith you can tell he's a down to earth person and not pushy at all. He came to give a free quote for a garage floor and his quote was obviously the best. Once we placed the order he did the work within days. Quality of work was impeccable, the pictures will show his craftsmanship! Thank you!

Contacted Keith at Granite Garage Floors for an opinion on fixing a previously poorly done floor…read more He came highly recommended from a family member. Initial conversation was positive and he said he would offer an opinion and possible quote. However, as I tried getting in touch with Keith to set something up, he decided to not return calls or communicate in any way. VERY UNPROFESSIONAL!! All that had to be done here was communicate and say there was no interest in quoting my job. I would not hire this business based on my experience.

NEW UPDATE UPDATE 2!…read more11/17/2023 The contractor who I paid the agreed price through floor zone came over 2 weeks ago, looked at the floor and agreed with me. said he needed to talk to someone at floor zone. Ive reached out 3 times, finally getting a hold of him today. He let me know he no longer works with "floor zone". This means my floor is still unfixed. Ive reached out via Email, Text, and through website today... lets see what Floor Zone will do. Im just a unsatisfied customer who has been treated terribly and deserves to have his floor fixed.

Floor Zone has the best customer service. They will do anything they can to make sure you're happy…read more Prices are great and the product was on point exactly what we wanted. Highly recommend! Thank you Floor Zone!

I've done business with Alex Mirikwe and Triangle Flooring on several projects and have been very…read morepleased with him, his workers and the floorings. I highly recommend this business. Craig Nicholson

We just wrapped up a job with Triangle Flooring Center - installing new hardwood floors - and had a…read moregood experience. Planning, inspection and installation all went well, and we're very happy with the final product. I'd say a particular advantage for us was the owner's willingness to provide thorough consultation about the project.