We contracted with Molina Carpets, Inc of Garner NC mid January 2026 to install carpet upstairs and…read moreMarmoleum Cinch Loc Plank n the kitchen and downstairs. The company was great working with us by phone, email, and coming to the house to assess things for the project! After installation and payment, though, communications were slow and things weren't addressed to correct problems. Carpet has unlevel ragged seams, gouges, puckers, and missing padding. Downstairs planks squeak, snap, and sound hollow with ridges and cracks appearing right away and getting worse. Pictures and measurements shared with the manufacturer and Molina (who talked with them) determined that the sub floor is the reason for the floor failure. Manufacturer required guidelines stated on the store contract were not followed. The solution is to pull up the planks, flatten the concrete sub floor, and install new planks. Unfortunately, Molina wouldn't do that. Our 25 year manufacturer wear warranty is voided. We're upset asbestos tiles (tested positive) and vinyl sheet flooring to remain were pulled up - putting our health at risk. After four months of asking for things to be made right, we asked for a refund. A conditional refund offered would let Molina take the defective flooring and have us promise to not speak of our experience (see the CRFA at the FTC site about this). We feel that people should know about our experience. We can't stand walking on the floor and seeing it get worse and worse. We will have to go to a different company to get replacement flooring at our expense. We would not recommend Molina.

This is the second time I used Molina Carpets. The first time service was a whole house carpet…read morereplacement. They came out quickly for a measurement and provided me a quote right after. The job was completed professionally and efficiently. The second time service is to replace a worn down carpet in a small room. Tom came out three times to get the best match of the color based on my request. He is very patient, professional and pays a lot of attention to details. The price is also very reasonable. I really appreciate when the business is getting the job done correctly no matter how big or how small it is!

I have been here a number of times over the years and have had mixed emotions each time i went. We…read morehave gone to buy remnants to put carpets in dorm rooms and then this last time to look at carpet for a whole house. I found that the times that we went for remnants that i felt more comfortable. This last time we didn't feel as comfortable looking through what was available and what prices the store was asking for the carpet. When we left this last time, we didn't feel like we knew any more than we went in.

The staff was so helpful and friendly. The selection of rugs, wallpaper and fabric are the best I…read morehave found in Raleigh.

So happy we chose to purchase our carpet with Contract Carpet Outlet. The entire process was a…read morepleasure - wonderful customer service, great pricing and the installation crew did a great job! I would not buy carpet or flooring anywhere else!

I was trying to buy carpet samples. The first time I drove to the store in Cary it was closed (my…read morefault for not checking store hours). I try again a couple days later on a day the website AND automated phone message says they are open. I come to the store and find a crappy little note on the window saying they're closed. I tried to support a small business. I really did. If you're going to close the store then at the very LEAST tell your customers by posting this information online or on the automated voice message. Guess I'll be shopping at Lowe's or Home Depot now instead.

I hired this company for a full flooring replacement, custom bookshelf, and stair/banister…read morefinishing. The project was supposed to be completed in December 2024, but after eight months of repeated delays, no-shows, and broken promises, the job was still unfinished. Despite having in writing that items like the bookshelf, handrail, and stair landing were included, the contractor abandoned the project before completing any of those elements. Their communication was sporadic at best, and I was often left waiting with no notice or explanation. When I finally insisted they meet the extended timeline I had allowed, they responded by filing a mechanic's lien against my home--a retaliatory and questionable move considering the state they left the project in. I have hired legal counsel and am actively pursuing a resolution. I would strongly recommend anyone considering this business document everything, and proceed with caution. I regret trusting this team with my home.

I never write a review about a service provider unless I have a positive experience with the…read morecompany. But I'm going to make an exception with Dan and Floor Coverings International of Raleigh. It cost us almost $12,000 to have 1,200 sq ft of new wood flooring installed in our home. Within 1 week of the installation the floor started to bulge and floor boards started "cupping up". The issue continued to get worse over the next several months throughout our home. We asked Dan to explain why the floor was "cupping", a term for the boards bulging and pulling away. He said we had a moisture problem. and there was nothing he could do. We had to replace the floor because our guests were tripping over the floor boards. Prior to having a replacement floor installed, we had the concrete subfloor tested for moisture and the test proved the floor was extremely dry. Moisture could not have been the problem with Dan's installation. Since then Dan refuses to return our calls or emails. We didn't receive any reimbursement of our $12,000, and were unable to save any of the wood that he installed (an additional $9,000). We received no value for our money and experienced poor quality workmanship and terrible customer service. Fortunately, when we replaced the floor, we used a different company called FootPrints Floors. Shawna and her team were extraordinary! Our new floor looks fantastic after FootPrints installed it.

They did not follow the recommended industry installation guidelines when installing LVP in my…read moreoccupied home. Left my home a disaster covered in orange dust everywhere. Damaged furniture and left without informing us. We are concerned about our HVAC system and if the flooring was properly installed. Manager was extraordinarily angry, condescending and rude when he phoned me to discuss my request for remediation. If I could give the flooring back I would. Worst customer service experience of my life by far. I would caution you to do some research before working with Carolina in home flooring. I wish I had.

We had a great experience with Carolina In Home Flooring installing about 700 sq. ft of LVP in the…read moredownstairs of our home. From the sales experience with David and picking out our flooring to the communication and installation with Herman and his construction team it was a great and seamless experience. The crew in particular was a well-oiled machine and was able to do in two days what it would have taken me a month to do on my own. I would highly-recommend using Carolina In Home Flooring if you have a need.

They sent sub-contractors with very little talent or knowledge. The entire job was a mess.read more

We needed our kitchen floor replaced because the wood laminate had some water damage. After getting…read morea quote from a local competitor, we decided on Floor Masters because they were cheaper after including a Duke 10% discount that Marcus alerted us to. We appreciated the promptness of measuring our kitchen and providing a quote. Unfortunately, after paying the first half as a down payment, there were delays in the shipment of materials that pushed the installment back 11 days. We felt that Marcus' communication during this time could have been better, particularly since it left us without a stove for over 2 weeks. The final product (pictured below) looked good overall, but we were disappointed in a couple of the decisions with quarter rounds that looked funky. Marcus did get someone out to fix it within 24 hours. The final charge wasn't what he initially quoted, but that was remedied with a few emails. Overall, Marcus' communication was not what we were hoping for, and we likely won't be going back to Floor Masters.