This business for hot tubs is as good as it gets. You won't find any showroom that is nicer, or staff that is as professional, courteuous, without being fake and trying solely to make a quick sale. Strongly recommeded.....I'm pretty sure their business practices have led many custromers to remain faithful over the years, which reflects on their sincere customer service. read more

Outstanding customer service. Dave, the head technician is a quality guy who's very knowledgeable and a top shelf person. Everything is good about this company. read more

Look no further for the highest service hot tub provider in the area. Even though I bought my spa 4 years ago, Bonnie and the team at Creative Energy treat me like I'm their best customer, remember my name every time I walk in and always greet me with a smile and a helping hand. I love these guys and you will too. read more

Top notch company and service. We recently purchased a HotSpring hot tub from Creative Energy. The process, from start to well beyond purchase was very well done. This is thanks in no small part to Scott Campbell who we can't say enough good things about. He was very knowledgeable, not pushy, and really wanted to get to the right answer for us. Not only that, he came to our house 3 different times- once to measure, once to meet with an electrician for the install prep (we weren't even home for that one!), and another time to teach us about the new hot tub and answer our post-install questions. 5 Stars and thank you Scott! read more

Final update. A little late as I was out of town. The fireplace is in! It looks fantastic and works perfectly. The installer had to come back again to install the brick face, light kit and remote control (does this sound like the ultimate accessory for a bachelor pad or what?). It was a long road but the end result is great. Five stars minus one for price and one for the hassles associated with the scheduling / install. read more

My husband and I owned a Hot Spring Spa for many years and truly enjoyed it. But after 30 years we decided to dispose of it. After a few years without we decided a spa was missed and needed in our home. Now the search begins for a spa for our family. Of course I searched different companies who sell spas. I began with Costco and continued searching at Home Depot, Lowe's and Wayfair. But something was missing oh yes human interaction and customer service versus doing a search about the product myself and reading through hundreds of reviews which can be overwhelming. My husband and I decided to visit Creative Energy In San Mateo which sells the Hot Springs Spas. We figured the spa we owned before lasted for years and it was a Hot Springs Spa. The salesperson we encountered was Scott. Scott was pleasant, knowledgeable and extremely helpful. We were not intending on purchasing that day but Scott answered all of our questions and more. We left very satisfied on our choice of the spa. The spa was recently delivered by Alex and two assistants. Alex and his two assistants were very professional and courteous. On the next day Scott came to our home to explain how to set up and care for our spa. Scott explained everything in detail very patiently. This type of customer service is very welcoming and appreciated. Yes we could have purchased a spa from Costco, Home Depot, etc. but we would not have received such detailed and excellent customer service. Truly appreciate your assistance, David and Lorelei Harmon PS Went into our SALT water spa last night and it was heavenly. Absolutely love the jets! read more

We were in Finland and the resort had a hot springs spa. We really enjoyed it. We were looking at spas for over a year and we went to creative energy over a year ago. I got an email from Josh even after a year regarding a sale event they will have. We decided to stop by and see how were the prices, we met with Josh again and he was great in telling us the differences between the spas they have and the options. He was never pushy or wanted to push for the most expensive spa. He even offered a booster seat for the deeper seat in our unit and he did the site inspection himself. The delivery crew was excellent and worked with our electrician on how to connect and wiring. We followed up with Josh on the booster and he quicker put in the order and was available for us to pickup. Josh even offered to show us how to run the spa or if we needed him to stop by and show us at our home. Excellent service throughout from the Creative Energy Team! read more

Hot tub a go go! We are done. Installed in - 30 minutes. Joey came out and as always - showed us the ropes in a way anyone can understand. He took the time to address our questions and more important we called the day before and he came out at 7am on his way to an 8am in the city. I don't think this guy really knows now to say no. I went in today asking for some supplies and they never over sell. I wanted extra stuff on hand and they tried to talk me out of it. I really can not say more about them! Go buy something and stop reading my reviews. read more

I always have back problem so finally decided to install a hot tub at home, but I wasn't sure what type of tub I should get. John was very helpful and patience. He helped me a lot on picking the right tub for me. This place has great hot tub selections. I'm very satisfied with the product and service. read more

What a great customer experience! The folks there are super nice and don't give you the hard sell. Go down the block to the other store and they will use every sales tool in the book to extract a $500 deposit from you. Creative Energy just answers your questions and gives you the info you need. The Hot Springs spas are great, look as good as a giant tub can, and seem to be excellent quality. Their service dept isn't quite as great as the retail store, but so far on my new spa purchase they have gone above and beyond to make it work, even when my electrician couldn't figure it out. read more

Having a hot tub can be expensive but at least Creative Energy has quickly responded to multiple service requests on a short turn around of time. Jaime J. came out the other day to fix the circulation pump in less than a half hour. read more

We have had a Vangard spa for about 3 years now and it's been great. At first we bought a smaller 2 person spa but it seemed too small so Creative Energy exchanged it, no problem. It was no easy task getting the larger tub into our yard, but the guys were great. We recently needed a circuit breaker board replaced and Dave Kirley came out and did the job. He was such a nice guy! Super friendly, told us what was wrong, fixed it and it was a really reasonable cost. All service people that come into someone's home should be this nice. Thanks again, Candace read more

Great experience working with Scott. He was super clear on a complicated purchase decision with many options, delivered on time, and came to the home to provide an overview. Prices were in line with other comparable brands at other stores. Highly recommend! read more

I've come to this store to purchase the supplies I need for my hot tub. I was referred there by my family. and I am not disappointed with the service or pricing. I buy chemicals that are the variety I want at affordable prices, the filters or pool vacs I need and I usually find the items in stock or will be in with their next order, and find that it is when I return. This shop has a convenient location with very knowledgeable staff that is ready to help you. I have not waited but once and they were with people consulting their purchase of tubs from the selection in the showroom, it is a nice showroom. I was greeted and more than one rep assured I would be assisted shortly, and I was. I'm picky on my positive ratings but these guys earned theirs. read more

I bought two beautiful gas fires last year which have been wonderful. When I tried them earlier this month in anticipation of cooler weather, neither would fire up!! I immediately called Creative Energy and their service department had a technician over within a couple of days. Apparently the control system had been updated by the manufacturer and so I needed two new systems installed. David Kirley, the technician, was very knowledgable and respectful. He even petted my dog! The parts were ordered and installed as soon as they came in. Hey Presto, my lovely fires work again. Great customer service from Creative Energy from start to finish. read more

The heater in our Hot Springs spa died after 7 years of virtually flawless performance. I left a message for Creative Energy over the weekend, the Service Department called Monday morning and dispatched Dave Kirley on Tuesday. Dave arrived right on time, diagnosed the problem and before I knew it, had the repairs completed and we are back in "hot water" by evening! Dave did such a great job, that later that day I called Creative Energy to sign up for their regular cleaning and maintenance service, so our spa will always be clean, serviced and ready for another comforting soak. Our Hot Springs "Grandee" hot tub is the 2nd one we have purchased from Creative Energy and if we move again, we will undoubtedly call them for a 3rd. Thanks, Dave for such a great job, your professional technical support is greatly appreciated. Creative Energy really should give you a raise! read more

Just a quick review about the excellent customer and repair service. We had Dave Kirley show up "on time" and repair our spa "same day." Friendly, knowledgeable and didn't even mind when our dog came by to say hello. read more

We have purchased a hot tub from Creative Energy in 2004, and a fireplace insert in September 2009. Those were excellent experiences. In addition we have purchased all of the hot tub chemicals from them. We had the hot tub serviced in 2016, labor $120/hour, total cost $1,130, no problems but expensive. This week, August 2020, the repairman came again. Service fee just to look at the tub was $200 which would be put toward labor cost if any. If they could not repair the tub, we would be out $200. The repairman entered your yard without telling us he was here, and started work. We only knew of his arrival because of our dog's behavior. He said the heater unit needed to be replaced, he thought he had the part with him. I went inside while he looked. When I went out to the yard again he had already replaced the part and said it was $500 + labor. I was stunned that he did not get advance approval for the cost, as any car mechanic, plumber, electrician, etc. does prior to starting work. I contacted Creative Energy to complain, and after a couple of days they offered to break up the cost of $750 for the repair over 2 credit card bills. After more complaint, they agreed to break up the cost over 3 credit card bills, the first for the labor of $211, and $250 for each of the next 2 months, with a $50 store credit toward future supplies. read more

I purchased a pellet stove (an Avalon Avanti) from Creative Energy in 1999, and it has worked well for us for years. Creative Energy has cleaned it once or twice, and always done a fine job. It started acting up, doing odd things during shut-down, and turns out that the controller board is dying. So they ordered a new one, and one of their techs, Jose, came to our house to install. He is the same person who did the last cleaning a few years ago, so indicated to me that their personnel don't turn over all the time. He called before coming and arrived in the time window of the appointment. Jose did a thorough and efficient job of replacing the controller, and another repair at the same time (installed a new igniter). He was polite and friendly. Our stove is now back to operating normally, and we appreciate the heat it provides. I would recommend this company for anyone purchasing and servicing pellet stoves (I have no experience with them regarding spas). read more

I have had an Avalon Gas insert for a few? years and love it; saves gas, heats the cold downstairs living room instead of running the whole house heater.... Get one! I got an email for a "check up" so called and next day Dave K came and checked, cleaned, installed new batteries, and adjusted the unit for a more "natural look." Easy and good "peace of mind" for 140. Do it! Jeff read more

Attention to detail and knowledgeable of the product describes Cole Spillman at Creative Energy. He answered all my questions, but more importantly, helped me overcome the anxiety of such a large investment. Cole was GREAT! Thanks Cole. Kevin O. read more

We bought a hot tub from Creative Energy over ten years ago and we have continued to buy supplies and services from Creative ever since. The hot tub we bought has been exceptionally reliable and surprisingly low maintenance. We use the hot tub at least 4 times per week. Creative Energy tubs are very well designed for low maintenance and long service life. Service and supplies at Creative, though on the expensive side, have worked remarkably well and are well worth the money. Friendly and professional staff, convenient store hours. What more can I say? read more

We actually bought a Hot Spring spa elsewhere, but were more or less dumped out in the cold in terms of follow-up service of any kind. The San Mateo guys took us under their wing, and even came out to the house to give us a refresher on how to do our chemical treatments correctly (since the original place had given us completely wrong information). We are very impressed, and will be customers for a very long time. read more

My husband and I went in today to get some advice for a used hot tub we acquired recently. Pete was sooooo nice. He was very informative and gave us great advice for getting started so we can be using our Hot Springs Spa very soon. I would recommend anyone to go here to purchase a spa and buy their supplies. They have a beautiful set up with a variety of sizes, shapes and prices. Hot Springs Spas are the best product out ther. read more

I have bought three Hot Springs spas over the years (various moves) and two from Creative Energy. Their service department is the worst! Missed appointments with no "I'm sorry", overcharging my credit card, unconcerned about customer satisfaction, oblivious to normal business practices regarding how you treat customers. I've had so many expensive repairs to the spas and always finish the interaction feeling frustrated and ripped off. Be aware when you select a hot tub, you need to think about more than the features and finishes but is the service department reputable and competent. These guys aren't. If you are deciding between hot tub brands, I'd recommend moving in another direction because this company will leave you high and dry in terms of service. (unless you are able to do the repairs yourself...) read more

Creative Energy was the greatest place to purchase my spa. I met Cole when I walked in and he was cordial and friendly. He answered all my questions with the utmost professionalism. He went out of his way to accommodate my wife and kids who were with me as well. We made our decision quickly and Cole worked out all the details for delivery. It was a piece of cake. After delivery and install, Cole followed up with me to make sure everything was satisfactory and he has done that a few times since. I highly recommend Creative Energy. Just go talk to Cole. read more

If you are in a market for a hot tub, you must go see Scott Campbell at Creative Energy in San Mateo. I don't think I've ever worked with a more patient, thorough, thoughtful, supportive salesperson in my life. I first pinged Creative Energy through their website in January. Scott immediately got back to me and offered to come to our home to inspect our site and make suggestions. It wasn't until months later that we finally got our act in gear and visited the showroom and chose our tub, the Hot Spring Spas Grandee. Scott never pushed anything on us. He ended up coming multiple times to the house, answered countless emails and text messages, was available by phone during delivery and then came the next day to give us a tutorial. He also connected us with Mike, an awesome electrician, who handled the wiring for our spa without any problems. I just love Scott and I don't think we could have made such a major purchase were it not for him. We are so happy with our new hot tub. read more

Great sales people and even better service. We inherited a spa when we purchased our house 9 years ago and are currently having an issue with our beautiful two-year old replacement spa - come of the lights went out but there's something else we are dealing with. However, we do not expect anything other than a continued positive experience based upon Valerie's responsiveness and great attitude (she's an example of who consumers want to be dealing with) and the very responsive service department! Dealing with warranty and customer service issues can be very frustrating but these guys are such a relief! read more

Thanks for nothing! Fancy new showroom indeed but that's about all you offer. You don't pick up the phone, you don't answer your messages, and yet when I show up in person I see salespeople standing around waiting. I came in to ask about a water quality issue I was experiencing. After your advice didn't work, I went to a competitor who told me I have not been using the right chemicals (chemicals you advised me to use.) So now I have the problem in my pipes and have to start rigorous treatment all over again. I will not be back. read more

I needed a new cover for my spa. They had one made, great price, perfect fit. Much less expensive than a few other places I checked. I then had them work on my spa. The service dept. did a great job. Others complained that they did not get a call back. This has never been a problem for me, they always call and keep me up dated. The monthly service is reasonable and results in a problem free spa. Nice guys, family owned local business with good service and reasonable rates. read more

In our search for a replacement spa, we had narrowed things down to Hot Springs and Sundance. The staff at Creative Energy were far more knowledgeable about their spas and how they functioned than the Sundance vendor. The company in general was more focused on how to keep the costs of owning a spa manageable. We got good information and service onsite, the delivery (which was tricky, requiring a crane to lift the spa over our house) went well and the follow up visit by Scott to familiarize us with the chemicals and maintenance was very helpful. We'd also like to give credit to John for his patience with our many questions. read more

Dave Kirley was professional, knowledgable and efficient. Dave gets 5 stars. But the fact that he had to clean up parts from a previous repair by a different technician, gives Creative Energy one less star. read more

Went into the store to buy a vacuum for the hot tub. Waited around and no one appeared. Finally found a vacuum but could not read the instructions on it;s use so finally a man appeared on the phone but did not acknowledge me but instead continued his phone conversation without adknowledment. I continued to stand there holding the vacuum like a dummy until I got fed up. By the conversation going on it was definitely personel not business. I put the vacuum back down and started out the door when he finally said "did you need sone help". duh! Needless to say I kept walking out the door and went up the street to another spa store and bought the identical vacuum from a very pleasant salesman. Just because I was not in the market for a $10k spa today was no reason to ignore me. read more

my first impression of this business is very well decorated and very welcoming inside the showroom. I really like that they have 2 or 3 different tubs in the private rooms for customer to try if they want. There are nice selections there, and the Sales Manager, John, was very knowledgeable and helpful with any info I need. He was not pushy like any other sales people and he didn't try to sell me the most expensive item, but try to understand my need and budget. He explained really well and made me feel very confident with Hot Spring products, he even came to the house for demo after I bought the spa. I personally love Vanguard, it has multiple jets for my sore back and my ankles with a reasonable price. I have a very positive experience overall, great service and products, I would definitely pick Hot Spring spa over any other brands, and not only that, I would definitely recommending anyone to speak to John in Creative Energy. You will enjoy the spa and service as much as I do. read more

What an amazing team. I didn't even end up buying a hot tub here, as it wouldn't fit getting through to my back yard, but the effort and care that Scott put into helping me on this discovery were so applaudable, that I had to leave a 5 star review. Buying a hot tub takes a lot of consideration and work, and he was honest and thorough in walking through all the pros and cons of their products compared to others. From my initial visit with my children in tow, to an in-tub experience test (yes, you can come with a swim suit and test drive the tubs), and two visits to my home after changing my mind about models, he was always conscientious to take everything into consideration, from how the tub would be used, to how it would look and fit in the yard. I wish I had been able to buy a hot tub here. After all the models I tested the Shiatsu massage feature was the one that left me dreaming of their tubs. read more

Over the years, we have purchased two spas from Creative Energy in San Mateo. I cannot say enough good things about Creative Energy in San Mateo and John Kasten. The service is beyond outstanding. We've owned our current spa for over 10 years now. Last April, we had the pump replaced and today we had to have service come out to fix the front control panel. The repair people said the pump needed replacing and the panel needed replacing and quoted us $500 plus for the total repair. I was very upset because we just had the pump replaced! I called the owner and was complaining bitterly. He said, let me do some research. He got back to me and said that the pump should not have needed replacing since it was just done so he was not going to charge us for it. I couldn't believe it! How refreshing it is to find a place that stands by their work. We are only being charged for the panel replacement which is what we were quoted for today's work. It's refreshing to find a business with that much integrity these days. Thank you Creative Energy and thank you Mr. Kasten. read more