I just had Freedom Pool Service (also called Poole, Etc) do a repair for me. As always, they are a pleasure to work with. Their staff is knowledgeable and takes the time to make sure you understand what needs to be done, what was done, how to maintain your system, etc. This time I had Alan and Jose come out to do the repair. I've also had Alex come out and he is fantastic as well. I needed to have a pump replaced and a part in my heater done. Not only did they diagnose it, but the guys also caught some problems and fix them proactively without an extra charge. They're scheduling system and payment system are automated and very efficient and easy to navigate. Appointments are made promptly and you were able to confirm from your phone. I highly recommend them. I've been using them for many many years and if I could give them a higher rating I would. read more

Requested a pump warranty assessment only. No service appointment was ever scheduled or confirmed through their Indian call center. While I was out of the country, a technician entered my property without permission - jumping a locked gate - and performed unapproved work (cleaning a pool filter). They then attempted to invoice $125 for that service. Worse, the pump - the original reason for the visit- was improperly sealed, causing the system to draw in air and putting the pump at risk of damage. This involves unauthorized entry, unapproved charges, and negligent workmanship, raising serious concerns under California law (Civil Code §1708, §1770(a)(9)). Avoid. read more

Pools Etc - Pool & Hot Tub Service Near Me - Menlo Park, California

We've been with Pools Etc. for over 20 years and they still do a great job! I just called and spoke with Amy, to make sure they still offer 1 month free, when we pay the year's monthly maintenance fees in advance. It's a great deal. (Amy, again, was a superstar! She pulled up our account and let me know exactly, in what month I will have the opportunity to pay in advance again.) Thank you also, to Fernando, our weekly pool maintenance tech, AND Amy! read more

The most positive experience of our pool construction through Swan Pools has been how great Pools Etc. is. They are responsive and do a great job of keeping the pool clean and balanced. read more

I love how after each weekly pool service they send me a report on what was done. The report includes chemical readings and chemicals added Excellent service by Arnulfo and excellent communication. I'm more than happy with this pool service company. read more

Pools etc really know what they're doing. Our pool has never looked better! They always do the best job and are super friendly. Even my neighbor mentioned how clean and clear the pool looks. I highly recommend Pools Etc read more

Pools Etc - Here's our pool after Pools Etc's visit - Pool & Hot Tub Service Near Me - Menlo Park, California

High service. Excellent results. I recommend Pools Etc. That fixed my pool equipment at the highest level. read more

Pools, Etc. was very responsive to my urgent need of a way to drain the pool because of so much rain that we have had recently. They found an easier way for me to lower the pool water to a normal level. My husband died recently, and I am learning more things about the pool than I knew previously! read more

Pools Etc has proven to be on time and great service. Went out to speak with Jose 4 about his performance. Very friendly and a total professional Thank You Jose #4 read more

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This firm apparently changed ownership. The new owners no longer came to perform the pool maintenance service but kept charging for it. I cancelled the service and they continued billing me. They have harassed me with calls and texts even though I cancelled over a year ago. Too bad there isn't an option for a zero stars review. read more

Alan and Jose were awesome as usual! Polite, friendly and focused on the job. They went right to work dismantling my old pool heater and installing a new 40k btu Raypak heater. I thought it would take 2-3 hours but they finished in just one hour and the new heater works great! They even fixed a small leak in my sweeper pump. They cleaned up well, explained what they did, set the temperature for me, and were on their way! These guys and the company behind them are great! I will always call them when in need! Larry Lessler read more

Pools Etc - Rheem/Raypak pool heater - Pool & Hot Tub Service Near Me - Menlo Park, California

Pools Etc. has again taken care of my needs quickly, cleanly, and professionally!! They have always been there for us when needed in a timely manner. Wouldn't use anyone else!! Mark in Magnolia Park, Oakley read more

I have needed pool service several times sense moving into my new home. Some supported once others Twice before I found one that I was happy with. And now that I have I will continue to request their support on any future services. I found this company to be very committed to resolving my pool needs and my own understanding of all my pool equipment and operations. They are honest, friendly, committed to meeting their planed visits and on schedule. They clean up the work area and assess the entire pool operation systems on each visit. They also provided instances of pending failures and recommended, with detailed instructions on items needed replacement, as they were showing indications of degradation in function. Thanking them for their support is the least I could do to show my appreciation. Thank you all for your work making my pool operation a priority. read more

We called Drew for a service call regarding our solar not working. He was out within a half hour, discovered the issue within a short amount of time and had it fixed shortly thereafter. He was extremely knowledgeable and pleasant to work with. read more

They are very professional and their work is neat and good , the quoted prices are reasonable definitely recommended

As a long-standing commercial customer of Freedom Pool Service, we've become accustomed to receiving fast responses to service requests. Furthermore, as a construction subcontractor ourselves, we hold high standards for vendor consistency, reliability, and integrity. To our satisfaction, under the new ownership of Pools Etc., we are continuing to enjoy the same relationship. The preappointment scheduling communications and messaging alerts before the technician's arrival were very effective. Once on-site, the dispatched tech, Alex, performed the maintenance quickly and seamlessly, addressing all our questions and concerns. The follow-up invoicing and closeout were very thorough and included images of the addressed issue for our records. Pools Etc. produced the stellar work we've come to count on. read more

I have received 2 email messages from Abhi Ravishankar to leave a review. They were after I sent an email politely saying I was moving ahead with someone else. I requested a quote to replace my pool heater. I contacted Pools Etc on the recommendation of a friend. It took them a week to come to my home and I only received the quote 6 days later after calling them. The quote was 50% higher than the company I went with. Well you did ask for a review... read more

Great experience, full automation system, Deck-O-Seal around pool. Verifying all existing pluming, auto-fill, etc. is functioning as expected. Leak proof. Estimates were very reasonable, very clear communications, final pricing came as estimates. Allen and Jose #2 were the main crew to work on project and they are very knowledgable, honest, keen to go far and beyond to make things work in their best way. Also educate you to know everything about your system (especially if you bought a house with a Pool.) read more

Professional service! We called about an issue with our water quality and they were out that day and had it taken care of. Super polite, super professional, for sure our future option for anything related to pool service. read more

It was the technician, Alfredo, who came to my home to change the "Max E-Pro Tank Body Kit" which was leaking because of the crack. He did an excellent job and within 30 minutes it was done. Very good. David C. read more

We have used this company for at least 15 years and never had a problem until it was taken over by new ownership. Ever since we have had nothing but problems(billing issues, expensive repairs), and the price to clean our very small spa has gone up almost 50% to $130 per week (Seriously, we are 5 minutes from the office and it takes the guy 10 minutes to clean it). We had a pump for the jets replaced last year and it has not functioned properly for several months now. Long story short, it is still not working and we are getting the run-around. I gave them two stars because our weekly tech who cleans our spa is a great guy who arrives promptly with a smile every week...he is a holdover from the previous ownership. Too bad the company got sold...we never had a problem before... read more

Great experience!! Pricing great!! Service great !! Highly recommend using Pools Etc for Pool Heater. Thank you read more

Great service. Freedom Pools now Pools etc. Same competent guys. They truly know how to fix everything. Highly recommend.

Always perfect service. From the moment we use this service, we don't have to worry about our fool, anytime we need them, they will send someone out right away. So happy to find them through Yelp from 2012 read more

We have a company service our pool for 20+ years. We thought the heater broke and they quote us thousands of dollars and even wanted us to completely replace. The heater. Jose from Pools Etc came out and fixed it in -an hour for just a couple hundred dollars. He was extremely knowledgeable and polite. We're thinking of completely switching to them for weekly servicing. read more

I have been a customer of Pools Etc. for more than 20 years. They continue to offer great advice and customer service for all my pool needs. Recently I had a Polaris cleaner part break. They came out the next day and replaced the broken part. They also checked the other pool equipment to ensure it was all working properly. They have a good team of repair experts as well as all the pool maintenance supplies at a fair price. read more

This Company is like no other. They are all friendly and very professional. Their work is above all the rest of the companies we have dealt with over the years. They are above all honest and fair and very responsive to your pool and equipment needs read more

I contacted Pools Etc to assess repair or replacement of a Pentair Gas heater and two leaking solar panels on our roof. Our service representative was Alfredo and we were super impressed with him from every perspective. He was professional, punctual, and his communication and explanations were excellent. Once we had a quote he scheduled a return to do the replacements and that experience was also excellent. Alfredo clearly knows what he's doing with more than 20 years of experience and I can highly recommend him and his company for your pool maintenance and repair needs. read more

I call on pools etc whenever I have an issue and they are always helpful with any situation. They do great work and give even better advice on pool care. Highly recommend. read more

Allen responded to repair our pool system, he was very professional and knowledgeable. He quickly repaired my pool system and gave several suggestions and assistance for my pool and systems. Thank you very much read more

Alan was very professional and on time and he fixed the what. other guys couldn't do. He was very nice did his job brilliantly. I would highly recommend those of you who need a great pool company read more

Replace a AquaLink 3.0 upgrade kit. It was easy to schedule a technician to analyze the problem. Alex came out and diagnosed what the problem was. Checked out several possible problems but we realized it was the control panel. When the panel arrived Alan came out and replaced it. He helped me set it up on my phone and explained how each button worked. He also replaced Jandy "0" rings on 4 devices. Overall excellent service and both technicians were knowledgeable and very helpful. read more

Giving a 5 star because after quoting a fee just to come out to check out a problem, they only billed half of it since it didn't take that long to diagnose. read more

my technician Alfredo did an awesome figuring out why my poop pump is not working! Also he taught me tons of knowledge about my pool equipment. I highly recommend him and pool.etc. read more

Not only very professional- their team is just fun to partner with- would recommend giving them a call to see if they can help you if you have a need for this service- read more

We have been very happy with the service from Pools Etc. My family needed help pretty suddenly and Nino was so quick to respond and come help us with our needs. They have been very understanding with a challenging situation, and have provided us excellent customer service. The employees have been professional, come when they are expected to, and Adrian A. was very kind in answering our questions and concerns. I don't have lots of references for pricing, but I feel very much like we are getting good service for what we are paying. Thank you Pools Etc. for the great service and care you have provided in times of need and continued maintenance. read more

Super impressed with these guys. Very attentive and knowledgeable. We moved into a new house with a pool and they have been very helpful.

Pools Etc. started off well and generally does a good job so long as your pool has no technical issues or trouble shooting. They often send a different tech out weekly so if you have any areas that need attention it often doesn't carry over from one maintenance pool person to the other and your having to explain everything over again since there is a communication lapse between there management in Menlo Park, there pool maintenance personnel and Nino the supervising field manager. Getting a return call can take days and will be greeted with a recording to send an email which may or may not be responded to. Rather than a return call Nino will respond with an email generated by Chat GPT or other AI with general advice as he is just to busy to focus on more than the basics of sweep, check chemicals and go. When Nino finally agreed to come out, he failed to show up and instead sent the routine maintenance guy who was clueless then upon my attempts to follow-up Nino wouldn't respond for days and when I finally did heard back from him after several follow ups he complained with attitude how busy he was with his service area extending from the South Bay to the Mid peninsula and that he is just to busy and clearly annoyed. I just completely remodeled my 25 year old pool and paid them an $1,100 start up fee to get the pool chemicals stabilized upon refilling it a couple of months ago. You would hope to get treated with some courtesy. Certain pool items require some technical knowledge and expertise. There support just isn't there and doesn't happen in a reasonable time frame. The office people are kind and responsive but it is difficult for them to reach the field techs when you need any kind of support or technical expertise. Nino often won't reply for days so If you just want pool maintenance that's simple there OK but anything requiring technical skills, mechanical repairs or advice on the phone is going to be a challenge. If your looking for a full service pool company this definitely not the company you want to rely on as there business model is based on high volume maintenance not hands on customer service, technical support or repairs. When I expressed my frustration Nino sent me a text stating "Good Riddance". A real disappointment if you need someone go the extra mile or ask for more than basic maintenance. Clark F. read more

Jose started working on the pool soon as he arrived. He was fast and efficient. After treating the water and running the pool pump for 24 hours the pool water looked very clean and clear. Jose came back couple days later to check on the pool ph balance, checked the floor skimmer, adjusted the floats and everything is working like it supposed to. I also have a water fall pond without any fish and had him clean it as well and it's so clean now. Thank you Jose and Pool Ect. Sam read more

My broken booster pump turned into a sparkling fix thanks to Pools Etc! Fair price, quick Yelp responses to all my questions, and amazing service. Russell was friendly, efficient, on-time for the appointment and finished the pump replacement and made sure everything working correctly under an hour. Highly recommended! read more