REPAIR MASTERS Called Wednesday afternoon; my hot tub was fully functional by Friday afternoon!!! Heater changed out for four bills, best service and price in the area! read more

Didn't purchase anything from them...yet. We own a 15' Master Spas Swim Spa. I came to Yelp looking for a company that maintains the hardware and services our area. I mis-read the company here and thought Pacific Coast Sauna and Spa did that. While I was writing down the number to call their office (the number list here is for the owner's cell), he called me back. I was incredibly impressed by the conversation. There was zero attempt to sell me something I didn't need AND he coached me for things to consider in the future...even telling me how to expertly do what they do. So, if you're looking for servicing of your water...these guys can help. If not, they will professionally give you an appropriate reference for what you may need that they don't do. That's customer service!!! read more

I can't thank Ryan and the team at Pacific Coast Sauna & Spa enough for helping us transform our backyard into a private sauna home spa. The Finnleo sauna is excellent, and the team handled everything--from delivery and setup to making sure it was all working perfectly. Communication throughout the entire process was outstanding. We're very happy with the result. read more

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Ryan at Pacific Coast Sauna & Spa was responsive, communicative and reliable. He worked with me consistently from my initial call to installation, following through with arranging all details required to get our sauna installed and operating. He turnaround time was amazing, his and his crew's work both professional and conforming to the color scheme of our home, and the sauna is great. read more

Update 2.5 years later: Hot Tub motor crapped out so I gave them a call to have someone come out and repair. Lady over the phone gave me a price and said someone would reach to schedule. Someone called me the next day saying we no longer service your area and can't help you even though it's out of warranty by 4 months and they were the ones I bought from. Basically told me to kick rocks. Per my previous review: Don't buy. Owners a crook. They take your money and run and don't want to even help fix the problem when there is one down the line. read more

Absolutely horrendous and terrible customer service after you purchase your sauna do not expect callbacks or timely service. When you walk into the space, they're usually is nobody there. This seems like a strange hobby for the owner. Go anywhere else to buy your sauna but here. read more

Ryan sold us our spa in the out by Ocean Beach years ago and his professional crew have been cleaning and servicing it ever since. Ryan is honest, integrous (that's a word right?) terrific to work with, and easy to reach! I highly recommend Pacific Coast Sauna and Spa. read more

Ryan was fantastic. I had spent hours online trying to find the right option and it took 10 mins on the phone with Ryan to find exactly what I needed. Even better, he got his guys out to do a same day installation- truly exceptional. He is very easy to work with and when you call he answers - rare these days! read more

Love the hot tub I bought from Pacific Coast Sauna & Spa. Ryan and team continue to provide excellent customer service, always answering all of my questions when I call them. I make an annual trip to the store to buy chemicals for the year. Besides that, it is smooth sailing for this excellent hot tub that requires little maintenance. read more

I bought my Marquis Epic Spa from Pacific Sauna and Spa 15 years ago and I greatly enjoy the evening soaks. Ryan Stein and his team have provided outstanding customer support throughout. Last week, when it was time to replace the bromine cartridge, the plastic handle broke (it was an original piece) and I couldn't get the old bromine cartridge out. I called the showroom in a panic worried that the water would go bad -- and I wouldn't be allowed to replace the water during the drought! Maddy Stein got right on the matter -- together with Ryan they arranged to get the repair team out the very next day. Since they didn't have the part on hand and they didn't want to take a chance for me to wait for one, they sent the team out with a part from a new showroom model. I recognized the head of the repair team when they arrived as he has been working with Ryan for a long time (a great sign......). They assessed and repaired the issue in 20 min! Crises averted and for just a nominal fee! I was so very relieved and grateful that the team was able to replace the broken part and I was able to save my water....... My Marquis Epic has been a terrific spa for so many years and it has required only minimum maintenance. But, when I need service I know that Ryan, Maddie, and Pacific Coast Sauna & Spa are there to support me and keep my Marquis spa running great. I am delighted with their personal customer care and can't thank them enough! read more

I don't know who they have driving their vans, but their driver almost crashed into me on the 101 today. He was swerving and when I drove up, I saw a middle aged Caucasian man just laughing and looking very careless. I thought it was a one time situation due to looking at the GPS, but he wasn't looking at anything other than the road. Not sure what happened, but for almost 20 miles this driver could not have passed a sobriety test read more

STAY AWAY FROM THESE CROOKS. You will get overcharged, spend thousands on faulty work, and receive no warranty or follow-up when the problem emerges again in a matter of weeks. We had a leaky hot tub and hired Pacific Coast for repair work based on positive online reviews. Ryan Stein came out, spent less than 10 minutes and decided that we needed to replace our pumps. We paid them $1800 for the work. Now, 2 months later, the tub is leaking again. Pacific would not come out to fix the mess they left behind. Why? Because we disputed the labor charge on the initial invoice. We got grossly overcharged, but it just so happens that we have outdoor cameras which recorded actual time spent. We managed to negotiate $400 off and settled the payment within a day. To be clear, we still ended up paying more than we should, but life's too short right? Now, because of the negotiation, Pacific won't stand behind their work and leaves us a mess to deal with on our own, despite getting paid $1800 to fix the problem only 2 months ago. No warranty, nothing. Shameless. -- UPDATE to Owner's Response: Ryan, you are lying. I paid for full 6 hours of labor, which is more than the time your crew spent working on my tub, including moving and draining. I have outdoor cameras to prove this. But you wanted me to pay for the additional round trip between SF and San Mateo for your crew to pick up the second pump, because they only brought one in the beginning. Now, you examined the tub and diagnosed the problem several days prior to your crew's arrival. Why did your crew bring only 1 instead of 2 pumps? Is this a tactic for you to overcharge your customers? Or is it because you barely spent 5 mins looking at the tub and missed the issue when you came out the first time, even though you billed for the full hour? Tell me, why should a customer pay for your own mistake, either in diagnosing or bringing adequate equipments? Irresponsible and dishonest! read more

Revisiting after my earlier 1 star review regarding cover lifter. Ryan (the owner) finally came out to the house and resolved this. My lesson -- deal directly with him! read more

I'm just starting my research before buying a hot tub, so I had a lot of questions when I came in to the showroom and no matter how many questions I threw at Allison she had an answer for me right off the top of her head. She was very familiar with all the different models from the different brands (she could even rattle off dimensions of various models) and she walked me through the differences between the brands and tiers. I left feeling much more informed and having a good idea of which specific model of tub I want. I can't recommend Allison highly enough - she was extremely helpful. read more

I purchased both a sauna and a spa from Ryan mid-way through the pandemic in June.  I bought from Ryan because he was the most knowledgable person of the three I talked to on El Camino Real where there are three companies bunched together. One guy didn't give me the time of day, because I must have looked like a non-buyer in my sweats and workout gear.  The other guy was nice enough, but he didn't even have unit set up on their floor with water that you could dip your hand into.    Ryan knew what the hell he was talking about and simply walked me through every feature--and even let me come down and sit in the hot tub for 30 minutes before I made my decision.   When I ordered the hot tub he informed me that because of the pandemic, there was a huge delay and back log because the manufacturer was shut down.  He thought he could get me into an October delivery but he would have to check with the manufacturer.  It turns out that mine would not be built until mid-December and offered me a refund if that was too long to wait.   That was cool with me since I needed to build the concrete pad to place it on, line up an electrician and couple of guys to dig the trench, and find, order, and build a gazebo to place it under.  With as busy as contractors are right now, the wait was no problem.    As Ryan pointed out,  because of the pandemic the manufacturer was not only shut down, but the so were the companies that built the parts.  Making matters worse, every body and their brother now want a hot tub for their own home--so the backlog was huge.  The manufacturer was only letting him order so many units per month. I was, however, fortunate to grab the last sauna he had in his warehouse.   His crew came to install it  quickly soon after I had the concrete pad installed.   Now I read a lot service problems on this site but when my low voltage lights had a problem they sent a guy out to replace them as soon as they came in from the factory.   I went in to see him the other day to tell him how much I loved my sauna.   By the way, the guys who came out to built the sauna are top notch good guys.  The know what they are doing. (I can say they because I watched them build the whole thing!) Now I can't wait for my hot tub to arrive and I hoping I will get it sometime in December, hopefully by the end of the year.  But I know with everything going on, it will arrive when it's ready. I'm just happy that my concrete pad is in and the gazebo is up and I'm anxiously awaiting the arrival of my hot tub. read more

Pacific Coast Sauna & Spa - The sauna .... - Hot Tub & Pool Near Me - San Mateo, California

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I know I'm not supposed to trust a salesperson, but the owner Ryan seems genuine, honest, and upfront. I remember learning in my business class: "Best way to sell something; don't sell anything. Earn the awareness, respect, and trust of those who might buy." This seems to be the philosophy that Ryan embraces. On my end, I did trust, and then verified by communicating with multiple dealers in the area. My takeaway: Ryan's customer service was by far the best. Ryan patiently talked to my partner and me about hot tubs. As a first-time hot tub owner, I feel like I'm in good hands. Ryan definitely was the most knowledgeable about hot tubs; a couple dealers I talked to couldn't answer my semi-basic questions about the hot tubs they sell. My most negative interaction was with the dealer of a different store: As soon as I tried to negotiate, his tone changed and he just kept saying, "We don't need to match. We don't need to match." He then added that his service speaks for itself, so he doesn't care about his competitors and he doesn't need to price-match them. After communicating with other dealers, I promptly ran back to Ryan and told him that if nothing else, his attitude and personality are appreciated and helped to sell the hot tub. Searching for and purchasing a high-quality hot tub during the COVID-19 pandemic has not been easy: many showrooms and dealers are closed, and stock has been scarce - even for lower-quality "value" hot tubs at warehouse clubs like Costco. Fortunately, Ryan of Pacific Coast Sauna & Spa really made things as simple as possible. Obviously, I hope my Marquis V94 hot tub will be issue-free. But after talking to Ryan, I feel like if there are problems, I can trust that he'll help me resolve them. With hot tubs being a major purchase that should last many years, I plan to update this review in the future, if only to check-in during its multiple anniversaries to say how happy I have been with the product and service. (Fingers crossed!) read more

This spa company has been nothing short of excellent. Ryan just drove out to help me set up the tub and went out of his way to help my family. They also were very patient with us and stored the hot tub as our home suffered a natural disaster. We picked the right place to get a spa and am very happy. read more

Pacific Coast Sauna & Spa - Hot Tub & Pool Near Me - San Mateo, California

We had a pleasant experience working with Ryan. There was a delay due to Covid but Ryan and his team were always there when we had questions. We had someone else to prepare the electrical and the concrete area but Ryan's team helped us with the install. After 3 months of having the sauna, it has been amazing. To our surprise, our whole family use it, including our little kids. After a long day of work, the sauna melts away our stress and give us the best sleep. I highly recommend getting it and especially getting it from Ryan. Pix attached, we ended up painting it white to match with our house. Looks great! read more

Pacific Coast Sauna & Spa - Hot Tub & Pool Near Me - San Mateo, California

One thousand percent do not trust these guys. The owner Ryan is the shiftiest of the lot. Took money months and months ago, did not deliver product, thus far has not refunded. Attorney is engaged. read more

We have had a Marquis hot tub since late 2016 and it is wonderful. Ryan and team have been great over the past six years in maintaining the spa. I highly recommend Marquis. It has been problem-free and we enjoy it every day. read more

If you're in the market for a hot tub I highly recommend this place. Ryan is very knowledgeable and was very patient while we were learning how the chemicals work in our hot tub. We've had our hot tub for over five years and love it! read more

My long awaited Jacuzzi J-365 Spa from Paradise Valley Spas in San Mateo finally arrived! I am writing this review to highly commend the excellence of our delivery/installation team of Jeremiah, Victor, Brian and Salvador. From the moment they arrived until the moment that the install was complete, they exhibited professionalism, care and ingenuity every step of the way. They were mindful in assessing the scope of the job, and then executed each step efficiently. Upon completion of the install, Victor patiently and effectively explained each aspect of the general operation of the spa. Paradise Valley Spas in San Mateo is extremely fortunate to have the fine crew of Jeremiah, Victor, Brian and Salvador making their customers' dreams come true! read more

This is our third hot tub in 20 years that we have purchased from these wonderful people!

Disappointed in our experience with PCS and customer service. Our sauna arrived later than promised, we paid to get it installed, and temperature sensor never worked. Made aryan aware of it within days of us realizing it wasn't working. It's been 4 months and no resolution from the company. For what we paid, I don't feel like we are getting what we paid for. read more

It is hard to find a good spa/hot tub service company. And as far as doing their job, well, they do it and do it pretty well. However, they're just rude. They make scheduling challenging. They make it seem like they are so busy that they are offering you a gift to stoop so low as to work on your business. They charge pretty hefty sums for light work. The receive a boat load of good reviews. Not from me. I encourage you to read the bad ones. read more

Spoke with Paul on the phone. He was so very helpful, offering all sorts of professional opinions about a questionable move of an older spa. He took time to look through pictures and talk about all kinds different possibilities and things to watch out for, even though it was clear from the start that it wasn't the specific work that he does. It's not often that I encounter a person like this in the service industry. 6 stars if I could. read more

They tried to charge me for a warranty replacement. When I called them out, they were shocked that I had done research and said they would get back to me (my top control panel was malfunctioning due to water damaged ) I waited 2 weeks, called them back and they said they were waiting for the part (which was a lie Bc they said the part had come in and were charging me 350 for it) Then they proceeded to tell me that the warranty would not cover it and that I needed to take it up with them. Very dissatisfied customer- mind you they had charged me for a water clean - which I did not need but happily paid and tipped the service as the workers had come out read more

My mother in law purchased a marquis spa and party pool barely had been a year since she has had this spa and experienced some issues she called pacific coast and spoke with Paul and he was unwilling to help with these issues, tried to reach Ryan with no luck no call backs, no response she paid for service up to 6 months but they only came three times and and according to their company there is no record of this service time frame how do they not have any computer records at all to show anything! and as of now no response to help with her issues is very unacceptable you pay and get this spa finished and installed payment and everything and now nothing! Please do not use this company at all! read more

After first service request they didn't answer my calls. Then when finally got scheduled after weeks of calling, they asked if I could be home early to meet them. I left work early, taking one of my precious work from home days, and they no-showed. And not of course again aren't answer any calls. How are you even in business...I guess not for long. By the way, all they do is take your calls orders, then go find some other contractors to do the work. They don't do anything themselves. read more

It was around 6 pm and all other places were closed on el Camino real and I saw that this place were open. Went inside there was a men who were there and he gave no lots of information and supposed to come to my home tomorrow to measure the spa top . He also said he will give me an advice how to keep my spa wares clean all the time. He was polite and had a cute dog. Recommended read more

As a first time homeowner with a backyard, I wanted a spa, but I needed a lot of help and guidance. That I live on a hill in a neighborhood in San Francisco only complicated that. Ryan and his team went over and above to explain not just about the perfect spa for me (which it has been), but the larger task of owning one, maintaining one, and delivery and installation (which had to be done by crane). The whole process from custom order, preparation, delivery, and installation was smooth. The hot tub, a Marquis Spirit, did have a malfunctioning touchscreen control. But I texted Ryan, and THAT SAME DAY his team came to my house and replaced it free of charge before I even got home from work. I don't post on Yelp often, but that recent maintenance service pushed my experience to 5 star territory and I am very glad I picked Pacific Coast Sauna and Spa to help me with my spa experience. read more

Reasonable price and great service. I ordered a new Marquis Spa from Paul and Ryan this month. They were up front and said that manufacturing was slower due to the pandemic, so I had to wait a bit, but the spa arrived when they said it would and they removed the old spa and installed the new spa within the span of about 4 hours. The installation crew was kind and helpful. They forgot the locking keys but promptly showed up with them the next day. All good! I would definitely recommend going with Paul and Ryan. They are professional and very experienced. read more

Ryan defiantly went the extra mile for us. After the spa was installed there was an issue with the breaker after the spa ran for ten minutes, which was bad from the manufacturer, nothing to do with the spa. Ryan did the trouble shooting and took care of things by replacing the breaker right away without us asking. My wife and I are very grateful to him. read more

After visiting 5 different shops across the Bay, I gave Ryan a call. Not only did he listen to my needs, but he was able to make specific recommendations over the phone. At the shop, he patiently walked me through all the key features and guided my decision. Because of COVID, it took 7 months, but it was worth it! read more

Our hot tub arrived last week, the delivery guys were very professional and navigated the tub set up expertly. We got the hot tub connected by our electrician this week and were finally able to use it the night before last. After our second use we noticed the "Micro-Silk" function wasn't really working so we called Ryan who came by a few hours later. Ryan was able to diagnose and fix the problem on the spot and we were back in the hot tub an hour later. Yes, it took forever to get the hot tub due to supply chain issues etc. but the purchase, delivery and customer service has been great. read more

I called and send a bunch of photos in reference to my issue. Spoke to Ryan did not get response. after awhile, My sister was helping me look for someone that can help me, Customer service from Pacific coast sauna offered to help with the process and address my issue. I gave them a second chance since they already service my spa. but same thing happened. after going over all my concerns. Did not hear from them since then... read more

These guys, Ryan and Andy are the best at what they do. Not only are they he most affordable in the Bay Area, but they are honest and very knowledgeable. They are punctual and offer you every possible option without trying to scam you. They have several green options available for your spa and helping us diminish the use of chemicals. They were able to come on short notice and were very timely. read more

We bought our spa a year ago from Sundance and this morning I had an error message on the spa and I called Sundance thinking I needed to schedule a repair person. Alison was tremendously helpful in providing me several solutions, one of which fixed the problem. I did not expect a call to schedule a repair appointment to lead to the sales person fixing it for me over the phone. Thank you Alison read more

Excellent professional and curteous customer service! Recently visited the store and Ms. Allison Uz went above and beyound to provide me with the proper spa maintenance supplies for our 17 year old spa. She was quite knowledgeable of old and current spas. read more

I can't say enough good things about this place. Ryan is always available and willing to help out and answer my calls. Paul is a genuinely good person is attentive and really goes the extra mile for his customers. Buying a hot tub from this place is a decision I am so happy I made. There are others out there but this place is the best. This team is amazing and I will definitely refer them, and I will definitely come back to them for all my needs for my hot tub. read more