Craig runs the most wonderful pool service around! When our system broke down, he was there immediately to fix it. He has gone out of his way with a pool that has a VERY old filter/pump system--to keep it running and keep the pool sparking. His prices are very reasonable, his service is exceptional! TOTALLY happy! Teri B. read more

Really knowledgeable, helpful, friendly, and with great prices. Craig does free in-store water testing too! read more

Craig put in our pool fence. He gave us quality and the service requested. It was not an easy job and he worked with us to figure out what to do. His staff was really nice, professional and knowledgeable. Thank you Poseidon. read more

Craig is absolutely irresponsible. Either my spa was slowly leaking water for 4 months or one of his employees drained the spa and just left it there with the motor running. Either way he knew for at least a month that there was no water in the spa and that the power was running; he failed to relate this information that the maintenance guy told him and thought it was "okay". I also don't understand why they didn't maintain the spa by ensuring that there was an adequate amount of water in it. Since the power was running when there was no water, now the motor is completely defunct. He takes no responsibility for it. None. Negligent company with an irresponsible owner. I'd stay away. read more

I've been coming to this establishment for the last 15 years, if Craig and his business were not here, my life would be terribly harder. He has always been there to support our families Paul needs, and always has a great attitude. This morning he truly saved my family and I completely appreciate him. read more

Responded very quickly with estimate on Guardian safety fence. Set date for install, came right on time and his crew was courteous and finished the job quickly, and cleaned up all work materials. read more

I cannot say enough great things about Poseidon Pools! We have an underwater treadmill and treat animal patients with various mobility issues. We recently relocated from Menlo Park to San Mateo. Since Poseidon had services this unit previously for leaks and various random things, we called upon them to reassemble the entire unit. Edgar, who worked on it previously, took on the task, even though he had never assembled or reassembled one before. He did such an amazing job!!! It's up and running again and it is even more quiet and user friendly than it was previously. In addition, Craig, the owner, is always responsive and willing to help us with what we need in a timely manner. He is honest about type of work it will take and financially how much we will be looking at. They got a huge piece of our business up and running again and we are forever grateful. read more

Poseidon Pool and Spa - All the piping for the underwater treadmill - Pool Cleaners Near Me - Redwood City, California

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Craig and his team are fantastic! Always super responsive and helpful! They treat my pool as if it was their own! I can't recommend them highly enough. read more

Pool is dirty and equipment not working for months. They did not communicate well and keep us posted.

Hired them for a year and am kicking myself for sticking with them that long. At first the weekly service seemed good, then I noticed that the guy wasn't cleaning the bottom of our spa. He would leave debris in it. I also started noticing that he was in and out within 10. He'd throw some chlorine in, remove the leaves and out he would go. I never saw him check the ph balance or clean the filter. But he swore to me that he was. We also had an issue with our pool sweep getting tangled. I would send emails to Craig to have his guy fix it. After three times of them trying to fix it, I gave up. I think Craig was tired of hearing from me because he started to not respond to me. Well, pardon me for wanting it fixed once in for all. I finally cancelled the service and my good friend recommend her pool guy. He came out to look at the pool and equipment and to my shock and dismay our pool filter was filthy! The new pool guy told us that it looked as though it hadn't been cleaned for a LONG time. And to make matters worse, because it was not cleaned it was not allowing the water to filter through the system. Because of that, the filter casing had blow off. If we hadn't discovered it when we did, the pump probably would have burned out. I emailed Craig and told him what we found and sent pictures. I told him I was not going to pay the last bill since that money was now going toward buying a new filter and part of the housing. His response was rude and unapologetic! He took no responsibility for his inept worker. He said it was our fault for not having the proper equipment. I will never recommend this company. My new guy has been awesome. Not only did he fix the damage from Poseidon for a fraction of what it should have cost but he fixed our pool sweep on the first try. Our pool is crystal clear now. read more

So now that we have been using this service for over 6 months, the pool has been in such good shape. I don't believe it has ever looked this good for so long. They are consistent and full of knowledge! If I could up my rating, I would! read more

I just rented a house with a pool and the automatic pool cleaner wasn't working. I found Poseidon Pool with a Google search. I called and rather than try to sell me a new cleaner for $$$, they said they could most likely fix it. I brought it in and sure enough within minutes and only paying for the part, it was good as new. I was so impressed with the professionalism, knowledge and level of service. I will be a regular customer!! read more

Where to begin... I have waited several weeks to write this review to make sure I really wanted to give them 1 star. This decision was solidified last week when I went to return a product for my husband. 1) Tried to schedule an appt w/ Craig and he returned my call 5 days later. It was close to 4th of July so his excuse was "Everyone wants their pool cleaned." Ok... So I told him I'd be patient. 2) Made an appointment and Craig and his guys were no shows. 3) Made second appointment and they were no shows. 4) Called company to ask where they were and then received a call about an hour later with the guy saying he just got the call that he was needed. 5) Cancelled appointment and Craig called to apologize. I forgave them again but never use their service. 6) My husband went to their store and sales person sold him wrong pool supplies. 7) Lucky me... I got to return the pool supplies and was hassled for making the return... It's your life... you can choose Poseidon if you have time to waste waiting around for them to show up or drive back and forth returning supplies you don't need. Sorry Poseidon someone had to write this. read more

Despite my wonderful experience using the store and getting help from Ron, my experience with the service is what prompted me to give this place a 1 star. I needed some service done on my pool due to a pump malfunction and algae building up. I needed the pool clean so that I could have a leak detection specialist look for possible problems with my pipes. I set up an appointment with the owner, who was nice enough to take my calls before their store officially opened for business, and set and appointment. He set up a date and time to have my pool inspected so that I could get an estimate on the cost of cleaning the pool. I had an appointment for either four thirty or five pm, not sure exactly which time it was, but the person that was supposed to come by never showed up. After a few minutes past the scheduled appointment, I finally called Craig to find out what was going on, and he said he was going to check with his employee. After a few minutes later, his employee contacted me to inform me that he was going to be late (obviously since it was already 30mins past the appointment). Edgar, the employee, was really friendly and even gave us information on what could have caused my pool pump to act up. He eventually looked at my pool and gave me an estimated price of somewhere between $225-$250; not sure of the exact estimate but a 100% sure it was not over $250. So I went with their service since I was going to save $50 dollars more than other companies that looked at my pool. It took them over a week to clean my pool since they had to let the leaves and particulates settle to the bottom before vacuuming. What I did not like was the lack of communication between the company and the pool owner. I had to call once to verify whether they were done since I could still see leaves and other stuff in the bottom of the pool. Edgar came back, re-settled the pool, and said he will come back to re-vacuum in a couple days. After that visit, I did not bother calling them up again despite leaves and powdery looking things at the bottom of the pool. I figured since I'm paying less than $250 I should not expect the pool to be immaculate. What a surprise to get a bill at over $450. This probably would not have been as shocking if I was updated of the price possibly changing for whatever reason, perhaps I could have done something to help keep the cost down, like clean part of the pool myself instead of just receiving the updated bill. Now, as I mentioned to the owner, I understand that an estimate is just an estimate and that the final bill may not be exactly as what is estimated. However, I do understand that an estimate is done based on the "professional" companies experience and skills, so a difference of almost 2X the estimated cost was ridiculous. I would have preferred an over estimation and paid that price or less than having to pay double of what I had in mind. If I had known this, I would have chosen another company. Well, I emailed the owner to find out if there (by some weird possibility) might have been some miscommunication between the service personnel and him; which would have explained the price difference. The email I got back basically said that he actually gave me a deal since he gave me a $200 something discount since they only charged for four hours instead of six (lucky me). What I interpreted from the savings he said I got was that I should feel happy that he only charged 2X the estimate instead of almost 3X the estimate. On a positive note, the owner did ask me if I wanted to work out a price that was more acceptable. At this point I figure I should just take the hit and be grateful I did not go ahead with putting fiberglass on my pool which he "estimates" the cost at $10,000. Being $200 in the hole sucks but is way better than $20,000 with the way they as "professionals" do their estimates. I might continue to use the store for supplies since it's near my place and Ron is a great guy and the prices are clearly labeled. However, I will take the $200 lesson that I received to avoid them like the plague for all my future pool service needs. read more

Love Craig and his team. Craig did our home pool inspection where the pump was broken and the home owner knew it but thought we would not do an inspection. His team is realiable and always leaves us notes when we need to work on something. Very honest company. All the work they have done over the last 13 years has been wonderful. They installed a new heater, fixed a small leak and fixed a larger leak. read more

Continuous issues with my service. Pool water quality not kept up properly and equipment not kept in working order.

Apparently they have very low standards for what "clean" means. Poor and inconsistent service - pool guy comes in and picks up a few leaves, doesn't even clean the debris on the pool floor or the surface, and leaves after 10 minutes. The pool looked exactly the same as before he came. Craig was very impatient and rude when I confronted him about the poor service and simply told me that I should "lower my standards of what a clean pool is." Clearly they are not committed to delivering good service. Avoid at all cost. read more

We switched to Poseidon a few years ago because our spa kept on getting cloudy. Since they took over it is always crystal clear. The technician communicates really well when there is a problem, and takes care of it immediately. This morning the heater stopped working. by noon they were out here to fix it. Great service! read more

Craig is wonderful as are the rest of the service staff. He is not only professional...he is also kind! I am so happy that we went with Poseidon Pools because they gave us great service at reasonable prices. read more

Horrible company, horrible customer service. They drilled into a gas line when installing our pool fence, refused to take ownership of it, and refused to fix it- costing us thousands of dollars. Avoid this company. read more

The store is great; Ron is very friendly and knowledgable. But I tried to set up a service call and then regular pool cleaning. After no return call on the first request, I called again and talked with Craig. He told me he'd send one of his staff out to look at the pool within a day or two. Two weeks later, they were still a no-show. I made one call to another pool service company (Pinnacle Pools - 408-593-3762) and they called me back immediately and set up an appointment right away. They showed up on time, fixed my problem and they are now doing my regular service. read more

I use Craig and his team on several estates I manage in both Woodside and Atherton. He is knowledgeable and quick to respond to any questions or issues we have. He is willing to accommodate a demanding schedule and I appreciate his willingness to do whatever it takes to get the job done. I have very demanding homeowners and Craig is always a pleasure to work with, very professional and always willing to "make it happen". read more

Craig and his expert team were amazing! Somehow squeezed me into their schedule last minute and came back one hour before sunrise next morning for second cleaning (wearing headlamps and parkas) for my event later that day. I could not be more pleased with the value, service and follow-up they provided. The pool was immaculate and sparkling. Our guests were blown away. They cleaned up after themselves so well that, apart from the flawlessly clean pool, I'd have never known that they had been there. If you want this done right, look no further. Thanks again guys!!! read more

Be wary of this company. After a scheduling misunderstsnding regarding a pool fence install, Craig threatened me with a lawsuit if i wouldnt pay extra costs for the install. Since there was no contract in place, I cancelled the work and have been informed that he will be SUING me. It will be thrown out, but this steer clear of this mess for yourself. read more

We've been shopping here for our pool supplies. We do our own maintenance so we just need chemicals every now and then for our pool and spa. These folks are friendly, convenient, and seem to have very good prices. We definitely recommend them. read more

Our HOA uses Poseidon Pool Service. I wouldn't usually comment on a service like this but being a homewoner who uses the community pool regularly and is DISGUSTED when I try to use the pool, I need to share it with others. Our pool LOOKS clean from afar but it is dirty inside - even after their bi-weekly service. My child dives for things a lot and when she goes to pick something up off the bottom of the pool, several "other" items get stirred up which is pretty gross. The tiles around the top of the pool are so dirty with grime that people have started to write in the grime. I've seen a game of tic-tac-toe scratched into the tile grime, people write their names, favorite band, etc. EWWWW. Forgot to mention the cumps of hair that gets stuck in your fingers when swimming underwater. I guess that could be the swimmers' fault for not tying their hair back but shouldn't the pool be vacuumed regularly? There is MORE to cleaning a pool than pouring a bunch of chemicals in it. If you're looking for a pool service look somewhere else because these people do a half ass job. read more

I service my own pool and Posiedon has been honest, friendly and patient in explaining how to evaluate and take care of my pool. Friends tell me the pool has never looked better since I fired the service from the former owner. Posiedon deserves the credit -- they are generous with information and honest. read more

Poseidon has been our pool vendor since 2015 and I could not be HAPPIER!! Craig, the Owner is very pleasant, professional, attentive, and sends the best representatives out to service our pool even though we have a very 'high maintenance' pool, they get the job done. They really are a breath of fresh air!! I don't worry about a thing because I KNOW our pool is in the best of hands!! Our last pool service was absolutely horrid so makes me appreciate Poseidon so much more!! TWO THUMBS UP!! Thank you Poseidon!! Please keep up the great work!! read more

Ron at Poseidon Pools is a lifesaver. He is incredibly knowledgeable and very generous with his time and efforts. We rented a house with a hot tub, and didn't know the first thing about them. We brought in all of the chemicals that we had at the house, and he went through them one by one, explaining what they did, helping us decide if we needed them, and disposing of expired chemicals for us. He honestly told us if we needed new things or if what we had was sufficient. This week, I went back in because some of the chemicals require knowing how many gallons your hot tub holds. Ron was able to tell me off the top of his head, just based on the name of the hot tub. He then gave me a piece of paper with an easy way to estimate the volume, as well. He has given us some of the best service we've ever received at a business! Go visit Ron for your hot tub and pool needs! read more

I think Craig Gould deserves an award for exceptional customer service! I called after the store was closed but he took pity on me and opened up so I could get all the supplies I needed. We live in Pescadero and have no pool service--I'm it--so he helped me make some great choices to get it clean and clear. They now have a very happy new customer! My only complaint is I can't get them here to do the service, but I know I can rely on their assistance in the future. read more

Poseidon Pools has serviced our pool in Atherton for over 20 years and is truly a wonderful company. We have never had any problem at all with this company and that is why we have used them for so long. The owner, Craig, is just about the nicest guy you will ever meet, and he often answers the phone when I call. A recent addition which has also increased our loyalty is the store on Woodsie road. Great service there and reasonable prices. Convenient too! This company is honest and hardworking. I give them my highest recommendation! read more

The crew is always looking out for us. When the big storms were starting this winter, they were out at the pool cleaning out the pool cover pump to make sure we were taken care of! thank you Craig! read more

They solved a problem I had had for 8 years with the filter for my fountain. I couldn't separate the parts in order to clean the cartridge. I complained to the manufacturer from time to time but they really were no help. I would have to order a whole new filter each year. Ron and his staff figured out how to get the parts separated (it wasn't easy). Not many businesses would make that effort. I will be grateful for many years. Craig also put me in touch with the right person to re-waterproof my fountain. Even though I need very few supplies for the fountain, I will always buy them at Poseidon Pools. read more