Order process showed free shipping at checkout for a large playground see saw. After placing the…read moreorder, I was contacted and told there was an additional $1,000 freight charge not disclosed beforehand. When I challenged this, I was told the business would not honor the original terms and the order was canceled. The issue here is transparency. Customers should not be surprised with major delivery charges after checkout.

Besides selling swing sets, this facility will allow you to host a birthday party and use all of…read morethe various swing sets and trampolines they have. I just came back from a six-year-old party... Approximately 30 kids. The place was extremely clean, the owner was very helpful, and most importantly the kids had an absolute ball. They went on all of the various swing sets and other equipment and just played to their hearts content. Highly recommend considering this facility not only to purchase swing sets but to host a birthday party.

In June Backyard Solutions promised a 2-4 week installation window for the new trampoline we…read morepurchased from them. After repeated phone calls with no response, we still do not have a trampoline - much less an installed one. It's now over 2 months later and summer is over and we've paid for something our grandkids won't even be able to use this year. I would not recommend this company. They do not keep their word.

We ordered a shed off of their lot. It was delivered within two weeks everything was great no…read moreproblems communication was great very easy process

We bought our first swing set from here and our family loves it! The kids are on it everyday…read more Several of our neighbors bought their swing sets from here too and we all have a great experience. These swing sets are a great value for the price, are heavy-duty and have lots of options to choose from. Everyone was very nice, helpful, and professional. Thanks!! Christopher

We bought from here with the intent of supporting a local business. Initially I was pleased with…read moretheir customer service. We weren't sure what we wanted, the owner came out and looked at the property, helped us plan how it could be set up. We bought it. Paid 1/2 in advance. After the 4 weeks lead time, I followed up. It seemed like something was forgotten. And it would still be a couple of weeks. We waited. Day of installation finally arrived. We are required to pay remaining balance that day. Before installation is complete. They start the installation. Initially said it would be 2 days. They get it done in one day. As soon as they leave my husband notices that the last 1/3 of the twisty slide is practically vertical. The whole family tries it. We all get launched out of this slide. I call immediately to say that this isn't going to work. After several weeks of back and forth, we finally get them out here to address this slide. They show up at 5pm to do this work. With small kids, this isn't appropriate. They rush around trying to beat the day light, walk away with a slide that is less vertical, however now there's about a 3' drop of the bottom of the slide to the ground. With the explanation of "get a mat to catch them". Also unacceptable and it's communicated immediately. But now it's late and now we need to wait some more. Daily phone calls from both me and my husband. And we finally get commitment that they will fix it. And come during daylight so it's not rushed. Several hours again and it's "better" but barely satisfactory. I would've loved to tear it down and send it back and get my money back. It was exhausting and easier to walk away than deal with them any longer. Don't fall into this trap. Spend your money, time and energy elsewhere.

I love Swingset. I just had a shed put in and I was amazed how easy of a process this was. Abel…read moreand Gloria were courteous and helpful in guiding us on which shed fits our needs. Their crew meticulously installed our shed quickly. They removed the old shed, set up the foundation and installed the new shed all within a month. Sturdiness, Quality and aesthetic of shed is amazing. Love it!

Do not do business with this company! Horrible customer service experience! Refused to honor $900…read morein gift cards purchased previously. There was no expiration date on the gift cards. The manager told me the company changed internally -- but this should not be a problem passed down to the customer. Making the experience even worse was the fact that she was patronizing and condescending in tone. I was prepared to spend thousands of dollars with this company. This is NOT a customer friendly company. AVOID!!

We've been wanting a trampoline for a while, and we had an idea of what we were looking for. I'm…read morethe kind of person who likes to see what I'm buying in person, so we went over to the Hillsborough NJ store to look around. Our sales person was very well informed and incredibly helpful, and went above and beyond to make sure we found just what we were looking for. The prices were comparable to what I've seen online, but the service so was much better than some of the stories I've heard about from friends' experiences. The delivery and set up was exactly according to what we were told to expect, and it was one of the most pleasant and hassle-free purchases we've made in a while. So glad we went with this company.

After researching online, we wanted see the trampolines in person before spending that amount of…read moremoney. The sales person was not pushy. Their prices were very close to the online prices so we just ordered from Superior. We also paid to have them install the trampoline which we felt was a reasonable price. The trampoline was delivered and installed in a few weeks which was disclosed at the time of purchase. The installers knew what they were doing and completed the install in a couple of hours. We would use the company again.

Harry Huff is the guy to know! We just had our playset installed and the kids are obsessed. Harry…read moreand his team are genuine, professional and careful. Any concerns or questions we had were addressed before we could ask them. I highly recommend Harry Huff and his crew to anyone looking to enhance their children's backyard lifestyle. The play set is of very high quality and is built for the entire family in mind. We have been going down the slide and swinging with the kids. We're very happy with the end result and Harry made us feel like family during the whole process. He takes his work seriously and knows what he's doing and it makes the experience all the better.

I reached out to Bergen County Swingsets and multiple other companies last week when I wanted to…read morepurchase a swingset for my kids. Unfortunately due to the Corona virus visiting locations was not a viable option. Harry was very informative and knowledgeable about the products and offerings in the industry. He took the time to look at the other units I was initially interested in and he explained their pros and cons, not just the cons. In the end I really liked the Woodplay Outback 6 in redwood for my kids (Ages 3.5 and 1.5). He tried to talk me out of spending the extra money for the monkey bars now but I really want them when the kids get substantially older and want to make sure that I had the matching items. On Saturday we spoke for 90 minutes about the general product and my vision for the playset On Sunday we spoke for 50 minutes with follow up questions and ensuring I understood everything. On Monday I called in the morning and told Harry that we wanted to order. On Thursday morning his installer called me and was on the way. By 2:30pm the playset was up and we were ready to play. In the end I could not be happier. I ended up with a playset that I can see my kids enjoying into adolescence and the quality that will make that possible. Harry provided me with a written quote once we settled on everything we wanted.

I had a basketball hoop put in last week. Very good guys who took pride in their work. On time and…read morehelpful. I would recommend.

They did a great job installing a basketball hoop in our front yard. Specifically, Carlos was whom…read morethey sent and he was excellent! Very knowledgeable and personable. He gave us some advice on where to position the hoop within the space so we don't obstruct the view of the home but still have it in a good position with great angles. Made sure the base was level and completed the installation smoothly! We're happy with the results and would highly recommend Carlos and the Swimgset warehouse for a basketball hoop installation.