We had an excellent experience with Paul from start to finish and I was completely satisfied with the construction and installation of our jacuzzi/spa. I would not hesitate using, or recommending Creative Spa Design again. read more

Great service. Especially, Paul has gone out of his way to assist us and made our purchase of our swim spa so easy

Spa was delivered in July and didn't work for almost a month. They only have one service tech who is always a no call no show. He finally "fixed" it, didn't use correct parts said he didn't know what was wrong with it. Now it's December and it doesn't work again. He again came out after missing appt time. The piece he "fixed" last time was fried!! Said the office will call in 2 days. Well a week later I have to call. Piece is on backorder and they do t know when they'll get. Poor poor customer service, workers and communication. I have a spa I pay on and can't use. DO NOT BUY WITH THEM! read more

A driver of yours just now driving so recklessly on summerlin pkwy going 95 N cut off myself and like 3 other people just before hitting the exit going like 80mph. License number 57546 if I remember correctly. He was driving a blue box van wearing a black sweater read more

10 out of 10 for customer service! Molly was my sales lady and was very patient and explained every singe option to me when I was looking to purchase a hot tub. There were delays due to COVID which it understandable and beyond anyone's control. Ultimately, due to a move and finances I had to put my hot tube dreams on hold. But I will be back here as soon as I can to purchase my hot tub! read more

Updated review 7/27. We got the big tome run around with this company. The spa was to be here 7/8. I had to call multiple times to find out that it was delayed numerous weeks. I get that due to Covid. The spa was to be here between 10-12 today. At 1pm tanner called saying it would be delivered tomorrow. I expressed my husband took off work specifically today for its arrival. He called me back and said it'd be here between 3:30-4:30. With that being said, I ran out to the store. About 30 mins later they showed up, it was 1:30. I rushed home. The guys set it up within minutes and left instructions but when I purchased the spa from Paul, he said his son would be here for the install to teach us how to use it. Basically they took our $5k in full, gave us no communication throughout the process and left us a spa where we have to wing it to determine how to use it. Cheers read more

Worse company I've ever dealt with. Customer service obviously not on their agenda. Unless your purchase is an install they don't want to deal with you. I was told for two days last week they were coming and they were a no show. I called and was given an appointment for today 9-12 and it was a no show again. Thank you Paul, Tanner, Jon for being incompetent. I will make sure my experience is well known. read more

Bought an inground hot tub. Hot tub did not work for 3 weeks after we bought it. Service technician is obviously extremely overworked, kept no-showing appointments. Called manager and text a few times, customer service was poor and it seemed as though they didn't care cause they already had our money. They did end up fixing the hot tub which is why I didn't give 1 star. read more

If you would like to get a spa from a company that never calls you back thus necessitating you to make three separate trips to the showroom to get a delivery date, then this is the company for you. If you would like to be told on the agreed upon delivery date that they don't make any deliveries on that day of the week and that they would need to reschedule, then this company is for you. If you would like to find out on your newly rescheduled delivery date that you just weren't put on the schedule, then this company is for you. If you would like to call the manager, Paul, and leave a message for him and have that message for unanswered for 5 days, then this company is for you. I met with Chris when I walked in to purchase a spa. The price was actually pretty good for what they were offering. Chris knew decent amount about the spas. I was told that he would give me a call within a couple of days to give me a delivery date. After a week and a half, I went back in to see about the schedule. Chris wasn't in that day, but I spoke to the owner. The owner said he didn't have the schedule and would have Chris call me. Another week goes by, and I still hadn't heard from anyone. I go in for a third time and Chris tells me they will deliver it on Saturday. Saturday rolls around and I call to see what time the spa is being delivered. The owner, who previously didn't have the schedule but now does, tells me that they don't deliver on Saturday. I am rescheduled for Tuesday afternoon, three days later. Tuesday afternoon rolls around. I call to see what time spa is coming and I am informed that I wasn't put on the schedule. It is at this point that I can no longer continue to reschedule my days to accommodate a company that has zero regard for their customers' time. I go in the following Friday to speak to the manager. I sat in the show room for about 5-10 minutes before anyone even came to to acknowledge that anyone had walked in. (Granted 5-10 minutes, isn't a huge amount of time, but enough to be inconvenient especially when all you do is sell/deliver spas) I was told the manager, Paul, would be right out. After another 5-10 minutes, still nothing. I walked out the door, now convinced that I would not be purchasing a spa from this place. I called Monday morning to speak to Paul and left a message for him. After 5 days of no response, I go back in again (5 trips and several phone calls later) to get m money back. When I walk into Paul's office and asked for my money back, his response was "Because of all the problems?" So he was aware of the problems and my phone call and actively did nothing to resolve or fix them. It is 100% worth your time and a little more money to use literally anyone else. read more

Called them 3 times for service, last week no one has even called us back. I have a swim spa that needs reprogramming.SAD

I bought my spa from Paul the owner , everything hunky dory my pillows after five year show a lot of wear.so I went there had them order new ones. Put the new ones in the spa wouldn't stay put just didn't fit well. So I attached them with water proof silicone . Ok so three months later they look worse than the originals after five year, ask Paul to either order me new one to replace or refund my money. Response i got was oh your probably using to much chemicals. Gave him as owner second chance to right this wrong. All they have done is give me the silent treatment. Wouldn't recommend my worse enemy to buy from there! read more

We bought a spa from this company in May. I emptied it, turn off the breaker, refilled it, turned on the breaker and pump three didn't work. It's supposed to be guaranteed. It's me and my daughter. They sent me a picture of how I take the side off and what to do to maybe fix it. I didn't know I had to be a spa repair man when we spent $23,000 cash for a spa with a five year guarantee. Im told it's $75 for a serviceman to come out and SHOW ME how to fix it. I was going to fix it myself until I saw that their repair Man stripped the screws when he was out when it was installed. A Poor poor poor way to treat your customers!!!!! Johnny the repairman called at 10:30 and said he'd be here in 30 min. I gave him my zip code and be sure to use it. One hour later he called and said "I'm so dumb, I thought you lived in Blue Diamond." I'm in Centennial Hills. He show up three hours later and I'm upset. He says don't be rude to him I said your being rude to me. I don't get paid to sit here all day and wait for you. He left in a huff. They get your money and run. Plus some paint on the bottom grill is peeling. I called AG Spa and they charge $80 to come out and the go over the entire spa to make sure everything's good. My daughter came home and fixed it in ten minutes! Problem solved. read more

Once again it was a joy dealing with Paul, and the entire Creative Team. The crane that was ordered was there at the stroke of 8 A.M. Nacho and his crew were right on time on the morning of delivery. They had everything perfectly aligned, unpacked, installed and working perfectly in a jiffy. In my opinion, here in Las Vegas, Creative is head and shoulders above any competitors. Everything was perfect this time, as it was on my previous purchase. NONE BETTER....PERIOD! read more

Now that life may be coming getting back to something more normal and you're finally deciding to get a spa you simply must contact these guys! I had to special order my spa from them because my deck design was altered to fit my yard. It delivered the week that Las Vegas was being shut down and I was fortunate enough to get it installed on the last day before only essential businesses were allowed to operate in Nevada. The crew came on time, removed my old spa and installed my half-in/half-out hot tub in half a day! I have to tell you, being able to enjoy the hot tub during quarantine was the only thing that kept me sane! To sit and relax when it seemed like the world was falling apart made me so appreciative of Creative Spa Designs and the hoops they jumped through to get my spa installed prior to them shutting down. From shopping their beautiful retail location, working closely with Paul on design and pricing, to the actual installation Everything went seamlessly. There were no last-minute surprises at any point in the process, and the entire experience was seamless. You survived quarantine, you deserve to relax and there's no better way to do it then in a Creative Spa Designs hot tub. You won't be sorry, I use mine every day and I'm grateful to Paul and everyone associated with this project for giving me this beautiful backyard addition to help me escape the "outside crap" - if only for a while. Thanks Paul, you guys kept me sane these past few months! I'm having trouble getting pictures posted to Yelp, feel free to reach out if you want some pictures or have any questions, I'll try to add photos later. I'm gonna take my coffee out to the hot tub and start my day the right way! See you all later... read more

Went in to the store to price some hot tubs and the customer service was non-existent! Two gentlemen were in the store; one on the phone and one just sitting in the office. The only customers were my wife and I. We walked around the showroom a bit then decided to leave. I guess they made enough money for the day! I thought it was pretty rude, especially the guy in the office twiddling his thumbs. He knew we were there but appeared uninterested! read more

We purchased our spa about 5 years ago from Creative Spas, at a pretty hefty price. In those 5 years we've had 5 service calls to fix problems with the spa; at $100 a service visit it gets pricey. We've had problems with the pump tripping and shutting down the spa and the heater went out and had to be replaced. We just had another service call; we told them we have a leak from the main pump - they came out and agreed we had a leak - another $100 down the drain. It will cost $500 to replace the pump (it's not under warranty), above and beyond the $100 service call. Had we been able to talk to the service person (we were not in an area where cell service worked so we didn't receive the call) we could have saved the $100 service call which would be applied to the $500. This spa is only used by my husband and me and we take good care of it, for it to have so many problems that cost so much money is such a disappointment. While the company has been responsive and comes out to service within a few days, the product they sell is not up to the standards commiserate with the price you pay. read more

Mostly just confused, we went in picked out a $30,000 swim spa, Paul came to our house measured and said he would email a drawing and that was the last we heard from him. read more

These guys are amazing! Great prices on great products. The customer service we received from Tanner, Paul and Nacho were shoulders above the rest! If you're looking for a semi in ground spa, head over to see them, you won't be disappointed. When it came to installation day I could not believe how great Nacho and his crew were. They showed up right on time at 7am and got to work. They communicated with me on the placement and made sure all was as we wanted. They were efficient and clean and had the spa full of water by 11:30! We love our new spa and are looking forward to enjoying it for many years! read more

Had a great experience. The spa is perfect, the staff was nice and the installers were so pleasant. Installed in less than a day and when I picked the wrong stone they were gracious and brought the new stone next day. Definitely happy with our choice and the in ground is so very convenient. read more

Creative Spa Designs - Pool & Hot Tub Service Near Me - Las Vegas, Nevada

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Creative was recommended to me by my landscape designer. I was a little worried after reading some of the reviews, but the second I met Paul, I was put at ease. He was friendly, knowledgeable, patient, and attentive. He listened to me and my wife and directed us quickly to their options in our price range and taste. Paul himself came out to take measurements and offer his professional opinion on where to put it. Nacho and his crew were outstanding. They checked with me to verify where we wanted it and at what height. They were quick but efficient. You could tell these guys do this a lot. They were like a well oiled machine. Penny Electric, that Paul had recommended, was just as good as Creative. I had them do a little extra work and they didn't try to gouge me. They gave me a very fair price and did great work. They met all deadlines and it was even more beautiful in our yard than it was in the showroom. We use it a lot and are so happy with our purchase. We LOVE the sunken in look and get many compliments on the spa. Although we spent more than we originally intended, people often think we spent more than we did. read more

Got the Tidal swim spa, Jim and Paul were great, honest and forthcoming. They did what they promised when and how it was supposed to. Start to finish an outstanding experience. After install we had a minor glitch, and Johnny the service man was out on a Sunday! Nothing but good things to say, phone and email responsive, professional and easy to deal with. Highly recommend and extremely happy with this purchase. read more

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Paul is great to work with as is the whole team. Had our semi-inground spa installed last week. The installation was great. They came on time and did a great job. Johnny came the next day with chemicals and explained how everything worked worked. I definitely recommend read more

Creative Spa Designs - Pool & Hot Tub Service Near Me - Las Vegas, Nevada

This company SUCKS! I ordered a spa cover on 6/6/2015 and was promised it would take not more that 3 weeks to arrive. Today is 7/27/15 and guess what......NO SPA COVER. Have called every week or so and have been given the same run around. such as it's on it's way and on the truck.....We just received a shipment it is in that shipment.....lies lies lies...PLUS the owner (I am assuming) his name is Paul is rude and obnoxious. DON'T TRUST YOUR BUSINESS TO THIS PLACE!!!! They need to learn about customer service at the very least. read more

Creative Spa Design was able to answer my questions in a timely manner. The owner of the company sent someone out to look at my spa free of charge. I'm glad they stand by their product. Proud owner of swim spa. read more

We just had our backyard, partial in-ground spa installed by Creative Spa Designs after being recommended to them by a neighbor. Paul was a pleasure to deal with when selecting the right spa for us. He is very personable easy-going, and loves talking to his customers, which made the whole process much more enjoyable. After selecting our spa, Paul came to our house that weekend to sanity-check our original idea for the spa placement and went on to give some of his own suggestions, which we went along with and they ended up working fantastically On the day of the install, the hole was dug, the deck was put in place, and the spa was buried all in about 5 hours time, which blew my mind. The Creative Spas crew even had to work around some underground irrigation that was in place but this was not an issue as they had a gardener on hand who was able to cut and re-route underground piping so that our sprinklers could still work but would not be in the way of the spa. This was all free-of-charge. I was extremely impressed with not only their craftsmanship but also the speed of their work. The crew showed up at 7am that morning and around 2:30pm, I was relaxing in my hot tub! The whole experience of dealing with Creative Spa Designs was a positive one and I am happy that we ended up as one of their customers. From the time that we customized our spa and "signed the dotted line", only about two weeks passed before we had a new hot tub in our back yard. We did deal with a few bumps with the electrician that they referred for the spa's wiring, but those were independent of the great services provided by Paul and his team. We recommend Creative Spa Designs to anyone who is seeking to install a beautiful spa in their backyard! read more

Paul and the Creative Spa Design team provided excellent service and care with expediency. This extended to their recommended electrician Blue Apple Electric. They began the install on Tuesday, had John come out when it was completed to ensure functionality and train us and we were swimming Saturday morning. We look forward to many years with our dual temp swim spa and hot tub combination. Thank you!!! read more

Poor customer service. Tanner is a complete a$$ and has no clue about customer service. I had a part ordered in and it took 6 weeks to come in as they couldn't seem to get the right part ordered in. I gave them my OLD part so they can reference it. It was a volcano jet for an Artesian Spa. Originally talked to Paul who was a gentleman and just great. Tanner needs a course in manners and customer service. I brought back in a jet that wasn't the right part, he told me we can't refund you money, I said I don't want my money, I want the correct part... I said my spa like I have told them for week so from 2009 'older model' assuming they are the pros, they could help me figure out the right model number as my spa is older. Tanner says... "Well that's all the sent us and that's all we can get!" I stated, "You can't get other parts for these models, I've gotten many parts from you before?" Well that's all we can do he responded. I said, seriously... you guys are the pros, there is NO way you can help me with this part that YOU ordered WRONG when I gave you the OLD part to match and NOW you're not going to refund me when I was coming to them for the help as they are the PRO's. He's like can't refund your money... I didn't care about the 40.00, I wanted the correct part... I said there are so many parts online you guys DON'T know the correct part. He was like NOPE we have to do the same thing you would do... order a bunch and see what works! Who' says that??? When you are professional shop... I am the novice. He said well, I'll have to give this jet to Paul to see if we can refund it... I was like you are the ones that got it wrong, not me. The ironic thing is me and my fiancé are looking for a new jacuzzi and saw a couple of jacuzzi's we liked there and were going to spend 10,000.00 to 15,000.00 on one... and for a lousy 40.00 part... there is no way in HELL I will be buying a hot tub from Creative Spas. You can thank Tanner for treating a customer like crap for that loss of business and I'll be sure to let my social media and friend following just so. Thanks Tanner! You should get the employee of the year award for Disgruntle Sale Associate! DODGED A BULLET... ALMOST BOUGHT A SPA FROM THEM. On top of all that not one of the employees in their had masks on and right on the front of their door they have a sign saying MUST WEAR MASKING INSIDE... Get it together Creative Spas... I know you are better than this! read more

You cannot trust this company. We purchased an in-ground spa for $8,500 and had nothing but problems from day 1 over the next 5 years when the spa failed completely and could not be repaired. We thought we would be entitled to a replacement spa since we had a 25 year warranty from the manufacturer. In fact, the warranty was useless since the manufacturer was already in bankruptcy when we bought the spa, and Creative Spa Designs refused to stand behind their product. They don't care about resolving customer complaints--only about making new sales. read more

VERY VERY DISAPPOINTED!!! I purchased my 6 person spa here thinking it was going to be a great expierence. Boy was I wrong. i should have known when after the sale was made with PAUL , that his customer service went right out the window. The deilvery and completion was a nightmare. Shortly into owning our spa the speakers for the radio failed to work. Approaching it with Paul was incredibly frustrating as his reply was" Nothing we can do"... so how do I fix them!!? The average person does not know how to repair their own spa, and the obvious solution would be to call the place you purchased you $9,500 spa from for (AT THE VERY LEAST) direction. After arguing this Paul said he would order the speakers and send his guys out to fix. I was charged the cost to order the speaker and got the run around for ...ready for this... 3 MONTHS!!! After calling him multiple times about the issue he not only was very unprofessional but also rude and offensive as I heard him insulting me to an employee. I am a very reasonable person and there was no reason for his actions. To be honest I'm only convinced this place is still open because of its prime location. Paul will make you think your purchase is in the best hands with him and this store!!!! DONT BUY IT!!!! Once he makes his sale your business means nothing to him!!!! BE CAREFUL!!!!! read more

I would never recommend this place to anyone!!! I called 5 weeks ago to repair a speaker issue with my $8500.00 spa. I was told they would come a couple days later to come do a service check on everything and pin point the problem.. after sitting at home waiting...THEY NEVER SHOWED UP... I was then told by PAUL that his son had made a mistake scheduling the service guys to come out but that he would get it all squared away.. I sent him the pictures he had requested to make sure he was ordering the right parts... still no one came to diagnose any problem.. he ordered all the parts and took 4 WEEKS before I called him to check on the status of our parts, coincidentally the day I called was when the parts were just in for pick up.. I'm so sure... today they came in to repair my spa and yes.. all the parts are wrong and even if they were the right ones... it wasn't the problem.. so after calling Paul to explain the issue, he gets an attitude with me, asking me if the spa still works fine without the speakers?!?!?! No asshole, it doesn't, the stereo is part of the spa and how much longer do I have to wait. This is not the 1st time my wife and I have received HORRIBLE CUSTOMER SERVICE from this place. Nothing worse then spending money on luxury items for your home and then being treated with no class and no respect! read more

I drove 12 miles to this store today because their website says they have "Covers For All Spas In Stock". The salesman repeatedly denied their website says that and then I brought it up on my phone and he said, well, you should have called. Belligerent and obnoxious. I will NEVER do business with them! read more

First time we stopped In Here the smell was awful. We were never greeted. When we were about to leave the salesman finally said he would be right with us and said the customer he was helping currently brought his puppy in and it popped all over the floor so they locked it in the bathroom. The smell was overwhelming so we left. Stopped in today again and the same salesman was in and ignored me the whole time. I was ready to buy so I went to LA Spas and bought a spa 15 minutes later. Their loss! Our gain if that's how they treat their customers. read more

i spent 10,000 on a hot tub with these guys and have had nothing but problems ever since. I've had to have the control panel replaced twice by them and once by a reputable dealer. the owner of this particular store does nothing to help out the customers that spend their money there. you have to spend 95.00 for each service repair visit even if it's a problem with their parts. they also replaced the control panel with USED control panels both times. (evident by the taped up cords hanging of it when they installed it each time) also have had problems with the lighting, the cover, the tubing, the filters... they sell shitty materials at this location and do nothing to help you out when you need to use the warranty that supposedly comes with the tub. not sure if all the stores are owned by the same guy or not, but your best bet is to just avoid creative spa designs altogether. the place that installed the NEW control panel said the one that was installed was definitely a used panel. read more