I have used Playful Paws for years. This is the first time I have ever had concerns regarding the…read morecare of my dog. In July 2025 my family went on vacation and boarded our dog for 10 days. I paid extra money for my dog to have a cot while I was away. Upon my return, I was told by staff that he has a cut above his left eye. When she brought him out she said she had to wipe green mucus from his right eye. I told her it looked infected. I paid and left. On the car ride home my dog smelled like urine. As soon as I got home I called back and asked about the urine odor and double checked that he slept in a cot. I also complained about the infection of his eye. I also noticed my dog was limping. I was reassured the manager would give me a call. That never happened! No one ever called. I decided I would no longer use them for my dog again. I do not feel like my dog was properly taken care of during his stay. Update: Yesterday I received a call from the President of the company. He apologized and offered a free bath for my dog. I accepted his apology and the free bath. The staff were also very apologetic. I appreciate him reaching out and addressing the issues and concerns.

I am greatful for Natural Pawz entire team. Special thanks to Alison and Paisley for their upbeat,…read morepositive, encouraging attitudes. This place is the home away from for my two dogs. They are always happy to come here.

We love keeping our little baby there with Tom. Always awesome care and bittersweet when these two…read morepart. Highly Recommend! Check out their Facebook page. Thank you again!!!

From the owner: Best Pet boarding in Poali, INread more

I left two messages just inquiring what is needed to have daycare. And the woman never called me…read moreback. Not even sure she's in business anymore. But with customer service like that, I guess she doesn't care. I would not recommend this place.

The best dog kennel/day care around! The dogs have a huge outside space to run around including a…read morepond to swim! The staff there thoroughly enjoy what they're doing and it shows in everything they do. They play with the dogs and even take them for rides in the row boat! They give them lots of love and they're very knowledgable. My dog goes to daycare often and I alway board him there when we can't take him with us. They're the only kennel that I trust to give him good care and show him a good time. He comes home exhausted every time! Love this place!

Lisa is an amazingly kind, honest and caring cat loving person!! You won't be disappointed in her…read moreservices!

I moved to Louisville in 2017 for work. I traveled for wok and back to PA often. Lisa was always…read moreavailable to care for my 2 cats. She did a fantastic job and always provides updates how they were doing. It was a great relief to know someone reliable and caring was watching them when I was away. You won't find a better pet sitter anywhere.

Took both my Lhasa Apso boys in with outgrown hair and left them with Toni who is always…read moremiraculously calm, I don't know how she does it, and got them back smelling pretty but not too strong, which I prefer, she's great about my sensitivity to perfume (so tedious). They now look tidy and don't seem at all stressed, which is the main thing, and they'll be so tired after all the excitement that they'll have a good sleep. I never worry about leaving them with Toni

Was visiting Mammoth Cave and needed a place to leave our dog for a few hours while we did a cave…read moretour. Did not feel comfortable leaving our small dog in one of the kennels at the park since they were more suitable for larger breeds. Nana Toni took great care of our dog for the few hours we were gone. She is so sweet and kind hearted. Her house is located right on the way to the cave- super convenient! Highly recommend her services!

Took the time to fill out all the information on the website for all 9 of my pets. I pay for a…read moremeet/greet to see if they will work. I work 3rd shift so I stayed up all day to meet them. I sent a text to ask them when to expect them, no answer. Sent another text, again no answer. No one ever had the decency to respond- not a call or text. What kind of company does this?

This is a true demonstration of a company that is flexible and willing to go the extra mile. Beth…read moreruns a professional, yet personal team. My Stella was in exceptional hands with Ms Carrie O'Shea. I received photos and even a bath for this little furry one. She was so sweet to come to and from the hotel and quickly agreed to keep Stella for Derby Day when the day care I had a reservation with, decided to close. I never worried for one minute knowing that Carrie had Stella in tow. It made for a truly enjoyable Derby week.

I brought my cat in for blood work, and when returning from the back room of this vet, he had a…read morebroken femur that had broken off from his hip. He was a completely capable cat going into this. When getting my cat back from the back room, we pointed out that he could not walk normally how he could before. We pointed this out to the vet and the vet cited arthritis as the cause of him not being able to walk. My wife and I were more concerned because he had never acted like this before. Dr. Brown then hesitantly recommended going to get an x-ray to see what maybe the cause while simultaneously inferring that arthritis could be the cause of his inability to walk. We went down the road to get an x-ray and it turns out that they had snapped his femur from his hip joint while under their care. When we asked about this, they were very hesitant and said they had to contact their insurance agents before answering any further questions. Dr. Brown then later came to us, confirming that his femur had been snapped and ushering us to get him euthanized, even though we had originally came in for simple bloodwork. Now my cat is lying next to me with his femur snapped as we wait to get a second opinion on what we can do while they try to cover their tracks on what they've done wrong. I highly do not recommend this for they have inexperienced that tax who will manhandle your animals behind the scenes without cameras and then become very KG when they are returned with exterior injuries. I say this as a cat dad of many years, who loves and cares for his animals and who would give nothing else for a cowboy, my cat, to be OK just like he was before visiting this vet for simple bloodwork. This vet needs to be investigated for malpractice in the very least.

Dr Brown is an amazing veterinarian and person. She was very compassionate when we had to euthanize…read moreour beloved doggy. She experienced very similar loss with one of her own dogs so she totally understood our pain. We take all of our pets here. Vanessa at the front desk is extremely knowledgeable and sensitive to the customer situation. I highly recommend this place for all of your pets needs.

Super happy with our visit here! We were visiting family with our dog and wanted to stop at Holiday…read moreWorld but didn't know what to do with her while we were in the park and really didn't want to drive the other direction back to our family after the park. Enter Santa Paws to make our day SO much easier. All in all it's your typical dog daycare experience, drop off at the beginning of the day and pick up at the end. One thing to keep in mind here is that daycare is also by appointment so make sure to call ahead to book the time, it's not just a "drop off whenever" situation. Not a problem though, they were super flexible with us and made the whole process as easy as possible. Santa Paws is tucked away from the highway so you do have to go about a mile and a half off the beaten path, but that just means more room to run. When you pull in, keep heading toward a larger building right behind the house and you'll see signs pointing you toward the entrance. We'll definitely bring our pup back if we ever find ourselves in this situation again - couldn't be happier with the experience and although our pup can't speak for herself, judging by how tired she was at the end of the day I'm pretty sure she had a good time too.