Despite confirming my appt the day before, front office didn't communicate and canceled me last…read moreminute. There are so many dental choices in the area and this office is terrible.

This place is the best dental visit I had. Natalia has done an excellent and thorough job cleaning…read moremy teeth. Everyone was so friendly including the doctor who examined my teeth and the front desk folks.

Scheduled a cleaning only to be held there for almost 2 hours and still no cleaning. They just try…read moreto sell you on everything and end up getting nothing done. Worst experience I've received at a dentist office and they did nothing. I just wanted a cleaning. Now I'm going to have to take the time off work again and schedule at another place just to get my teeth cleaned. If you want shady car salesman kind of service though, this is the place for you.

Probably the best dental hygienists I've had in my young life. Mammie last year and Vanessa this…read moreyear were the unique combination of personable, engaging, professional, and relatable. Vanessa specifically is so kind and accommodating and goes above and beyond with the tips she gives and even helping with scheduling. Dr Marshall was so bubbly and great too! Only qualm I have is the online scheduling platform for Espire is a little difficult. I had an easier time calling in and the front desk staff is super helpful.

Absolute pleasure to deal with and I hate dentist visits. I think they are so pleasant because they…read moreare used to making younger children comfortable but it's nice as an adult patient! Nice doctors, no billing issues, offered a neck pillow, tv's on the ceilings, and a check in call from the doctor after my first visit.

It was good for a while, but my last few experiences have been a let down. First, they cancel one…read moreof my appointments because they changed their schedule to only be open 3 days a week. Another time I made an appointment for a particular service, which I stated on the phone when I called, only to show up and be told they don't offer that service. Why wouldn't they tell me that before I showed up and wasted my time? Then, I had a hygienist who didn't provide good care and on top of that was very rude to me. And now just this week they cancel my appointment the morning of my appointment because a hygienist was out sick. This practice has become unreliable, it's time for me to find a new dentist.

I had a very disappointing experience at Dr. Lori Trembath's office. After already paying $1,500…read moreout of pocket and having my Cigna dental insurance billed, I was still charged an additional $150. When I asked about the charge, the secretary told me it was because I "chose to come in too fast," which makes no sense for a medical office to penalize a patient for. On top of that, the crown they placed on my tooth #30 does not match the color of my other teeth at all, which is very noticeable and frustrating after such a large expense. I also tried to discuss the billing issue with Stephany at the front desk, but instead of helping, she became angry with me for even asking. She refused to take the matter to Dr. Trembath for review. It felt like the staff was more interested in collecting extra money than treating patients fairly or ensuring quality care.

The best dental office I have ever been too. The staff are all patient and compassionate. You don't…read morefind that very often. I'm forever thankful for this group of kind and hard working individuals

I'd give this office 0 stars if I could…read more This place is so shady and definitely a money grab. I found out my insurance did not cover my treatment over a year after I finished treatment, and I only found out because I was sent to collections. They never mailed me a bill, or even attempted to contact me. On top of that, they constantly had orthodontists leaving the practice, and different orthodontist overseeing my care. I ultimately had to go through a second round of treatment at a different office, because they never correctly aligned my jaw. After switching offices and moving over my records, there were multiple fillings that my new office said were "unnecessary". So it definitely felt like Orchard Dental Group was just trying to get as much money out of me as possible. I had a friend come here for dental work as well and he was incorrectly billed, and had to fight his insurance company to fix something the office should have initially provided.

Dentist did not do a very thorough cleaning. Was literally done in about 8 minutes. Polishing was…read morenot done well. Hygienist barely said a word to me and mumbled instructions very quietly when she did say something. Some of my teeth were missed with the polishing wand completely. Dentist claimed I had a cracked molar that would need immediate repair, then downgraded the diagnosis to a chipped tooth. I was not shown anything on the x-ray to confirm either is true and I don't have any symptoms of either. Further, the office has really become unprofessional from the reception to the equipment and especially the cleanliness. Used to be a top notch organization. Has been going downhill for a while, and I don't think anyone that works there cares much or even notices. The floors, walls, countertops, door handles, and windows in a medical facility should not be dirty and grimy. Receptionist always seems like she is just SO OVER having to check people in and verify insurance. Just not suited for that job. Dentists seem to be coming and going through a revolving door. My rating has gone from a 5 to a 1. For such an expensive service, I expect better.

This office used to be amazing. My daughter is having a dental emergency and she won't even get a…read morecall back until Monday at 8. I wouldn't trust this office if they can't provide basic after hour care for true dental emergencies. My daughter can't eat, drink or swallow due to her teeth. This is medical negligence at best. I'm shocked this office doesn't have more DORA complaints

I was brutalized by a dental hygienist here. I've had my teeth cleaned many, many times over many…read moreyears and this was the worst experience I've ever had. They also tried to upsell me on unnecessary stuff. I'm not going back!

Great dentist. She did my entire cleaning. I came in July and staff take very seriously all COVID…read moreprecautions and I felt very safe. She was gentle but my teeth felt great. She also did two quick fillings and I didn't feel a thing, even without any numbing medicine. Prices were very reasonable and they accepted my insurance. Seems like the equipment and everything is really up to date. The Dr. and all staff are friendly, kind and make an effort to get to know you.Office is clean, open, and you feel so comfortable. Got recommended by a friend and would happily recommend anyone looking for a dentist in the area.

Complete Attention to detail, thorough cleaning and exam. Entire office was very attentive.read more

Timber dental was a great dentist office to go to when I was living in the area! The hygienists and…read morereceptionist were always very friendly. The one thing that bothered me a bit was that I would always feel pressured to schedule my next appointment fat in advance and reassured that it was no issue because I could always reschedule, but was always given the reminder text or call on a Friday while working and then they would close for the weekend, leaving me without time to reschedule within the grace period, and resulting in some cancellation fees. Totally understand why these are in place and that I should be better about remembering my appointments, but sometimes I just forget as many people do I am sure!

Super friendly staff, doctors even more! Had to get a wisdom tooth removed and I've been always…read moresuper anxious about going to the dentist because of bad previous experiences, but they were amazing! My surgery went well and had ZERO pain afterwards.

Dr. Nelson and team are amazing! This was the most detailed comprehensive dental exam I have ever…read morereceived. They are very friendly and professional explaining every step with a caring kindness. Highly recommend!

Great people, great service, always kind and helpful, they always make it easy for me to pay and…read morehelp me save money.