Chuck B. Morgan Hill…read moreNov 14, 2025 About 15 years ago, while living in Sunnyvale, Ca, my aging mother was suffering from dementia and other age-related problems that had gone beyond my ability to provide the level of care she needed and deserved. I was fortunate to discover Madera Villa, a small, welcoming facility with around 17 rooms, each furnished and complete with its own bathroom. The staff there provided her with constant, loving care and attention until she peacefully passed away from her illness. I have carried gratitude for that experience ever since. Fast forward 15 years to March of 2025. My wife of 34 years was now struggling with dementia, mobility issues, and recovering from a broken arm after a fall. Once again, I reached a point where I could no longer meet her growing care needs on my own. Living about 30 miles south of Madera Villa, I searched for a nearby facility but found none that gave me a good feeling. Then I called Madera Villa--and to my delight, I was greeted by Allan Tuan, the facility administrator, and his wonderful assistant, Sarah. Both of them had been there when my mother was a resident fifteen years earlier. When I walked through those doors again after all those years, it felt less like entering a care facility and more like returning to a place of comfort and trust. Seeing Allan and Sarah still there filled me with a deep sense of reassurance. It reminded me that some places truly hold on to what matters--people who care for others not because it's their job but because it's who they are. Even in her condition, my wife recognized Allan and Sarah from visits long ago and connected with them instantly. Their compassion, attentiveness, and genuine kindness made her feel safe and loved. During her stay, she became friends not only with the entire staff but also with several residents. I started calling Sarah the "sweetheart lady of Madera Villa," and the title fits her perfectly. Madera Villa stands out as a place where warmth comes before profit and where every resident is treated like family. I cannot think of a better place for a loved one who needs care and community.

When my mom needed hospice care, we visited several places in the Bay Area before choosing Madera…read moreVilla. From the moment we stepped in, we knew it was the right place for her. The team at Madera Villa is incredibly caring, compassionate, and fully dedicated to their patients. They not only took exceptional care of my mother but also supported us as a family, making us feel truly at home. Their kindness and warmth provided comfort during an incredibly difficult time. We cannot imagine a better place for my mom to have spent her final days, and we will always be deeply grateful to the owner and the entire team at Madera Villa.

Every post appears to have a piece of the puzzle being answered. Mine is no different. What I hope…read morefor is that the posts are genuine and are not written by detractors. A person looked into assisted living places for months. The criteria that fitted Sunrise best and why it was chosen included the following: geographic location, staff to client ration, cost, entertainment events, policy, food quality, friendliness of staff, cleanliness, available services and daily scheduled events. Pets allowed to live there was a plus. The food could improve, somewhat. Sometimes the dinners are quite fine. The stew meat, for example, could improve. It should be better geared to the elderly clientele. It appears that daily exercises take place. So do events which exercise the mind. I have never been turned down by a staff member. They were always there to assist. Someone mentioned that clients on wheel chairs crowd the front desk. The nurse in charge at the front desk handles clients who are in greater need of care and assistance this way. No blame there. If there is any long term negative experience mentioned by anyone, I would report it. So far, I've heard of none. If one goes to YouTube, one can find various videos mentioning Sunrise Assisted Living. If one looks for it, the CEO of the corporation can be seen. Most of the stories are about experiences people have or had with Sunrise. The story goes that the Dutch couple came to the U.S. to open up an opportunity to offer better care for a growing population of elders. It appears to me they have succeeded in doing a fair job of it. In my opinion.

We looked around for a long time for a place for my elderly relative with memory issues. We have…read morebeen very happy with Sunrise of Sunnyvale. Yes, it's a big corporation but the service levels are individual. I want to particularly call out the Reminiscence neighborhood/Memory Care and the team that works there. The residents are cared for but still treated as individuals who have capacity. It is a cheerful and sunny environment and the staff is supportive of families as well as residents . The Activities coordinator and the wellness team and the team in Reminiscence really go out of their way to support the residents and their families as well. It is easy to be overwhelmed with caregiving and it has been a relief to feel confident that my loved one is well looked after.

Finding the right senior living community isn't just about amenities; it's about how a place…read moreactually feels and who you're trusting, every single day, with someone you love. I've spent time at Belmont Village Sunnyvale through a professional partnership. I've come to understand this community's standard of care through working alongside them. What stands out most is the team. There's a calmness and presence in how they carry themselves. The staff who know their residents, take the time to connect, and genuinely care in a way that's not forced. You feel it in the small, everyday moments. From a working relationship standpoint, they are organized, communicative, and reliable. And just as important, they don't shy away from challenges. When something doesn't go as planned, they address it directly and work through it thoughtfully with a level of maturity that reinforces trust and respect. At the end of the day, you're not just choosing a place, you're choosing people. And this is a team you can trust to show up, do the right thing, and care in a way that truly matters.

If I could give minus stars I would. It's been a decade since my dear dad was a short time resident…read moreat Belmont Village. He had early onset Alzheimer's and went into memory care but we quickly realized that he was growing depressed and bored. So as long as a family member was present, he was able to join the assisted living group in their activities. It was okay at first. Myself, my husband and when my mom felt well enough, one of us was there from 10 to 4 to be able to have dad engaged. Soon that became an issue with toileting and he needed help being fed. They couldn't have us feeding him in the front dining room, it didn't look good on the fancy wrapped paper they presented themselves as. So he had to go eat in memory care with mush food, he didn't like and being fed fast because there was all of them to fed and not enough staff. He kept falling out of bed, his supply of wipes and diapers disappeared a few times from was a staff locked closet in his room. He started getting rashes from them not changing him, he wasn't being bathed. I got an order to stop a medication from his doctor that came to him at Belmont . The doctor handed the and their form filled out to stop his RX, they said they would dispose of his medication and put that in his chart. His pills were 90 days at a time and probably half left. He also wrote an RX for podiatry to come in to trim his nails. About two weeks rolled by and still no podiatry. Another week rolled by still no podiatry and id been asking. Always told the next day. Dads rashes got worse and I was noticing that the plates and forks and cups didn't seem clean. Final straw the Head med tech came up and told me dad needed a refill on the medication his doctor discontinued FOUR weeks prior. I called the county to report this and a few other things. They came out unannounced and blended in and saw their own extra things and sited them. I was only privy to what pretained to dad. So not changing him and bathing him caused skin rash and breakdown, not getting podiatry and for continuing a medication they were ordered to stop. Also for no hot water and that had been a thing for more then just the day the inspector came out. My heart breaks when I see these beautiful buildings, fancy and looking like a 5 star hotel. Knowing the majority are a motel 8 at nest on the inside. I moved him to a board and care gone where he was treated with love, dignity and respect. Bathed daily, more if needed..changed when needed. His skin healed, he always had a full belly at the table with everyone even though he had to be fed. None of his belongings disappeared and doctors orders were followed to a T. He died there, being loved and cared for from the moment he arrived til he left us. Pretty wrapped boxes means nothing. It is what's inside. Don't schedule appointments , drop in first thing in the morning, look around, smell the air, ask to go to memory care . It's more then likely tucked way in the back so nobody sees them, they are still human beings and deserve so much more. My daughter was young then, but saw the way change needed to happen and for the last 6 years she has worked in senior living. Her building isn't wrapped pretty, it's not for profit. But the love and caring and happiness inside is more beautiful then any wrapped up with a shiney bow places like Belmont look from the outside. A decade later thinking that I put him there breaks my heart. He deserved so much better.

I completely agree with Martha. I have two parents who recently moved to Sunrise Cupertino--one in…read moreMemory Care and the other in Assisted Living. To begin with, the sales team was great. They were knowledgeable and responsive, and spent ample time with us to help us understand the facility and what we could expect. They also helped us navigate the move. The facility itself is beautiful. The apartments are good-enough sized, with high ceilings that create a real sense of openness, and the dining and common living areas are comfortable and genuinely homey. While the building is very nice, it's really the staff who make this place feel like home. The chef will customize meals to meet individual needs - he's adding my mother's favorite (and unique) sandwich to the menu, simply because I requested it one day. That is service. Everyone on the care team is friendly, patient, professional and caring, and they consistently go out of their way to support the residents. I've had the opportunity to get to know the Memory Care team especially well over the past month, and I honestly can't say enough good things about them. They are exceptional. I am impressed and thankful that we found them.

My mom has lived in memory care at Sunrise of Cupertino since September 2024. We are very happy…read morewith her care and all of the services provided there, and she is happy too, so I'm mainly writing this review to counter the two unfair negative reviews. One of them is from a disgruntled interviewee, and the other is someone who offers zero information about why they disliked the place after a tour. I assure everyone reading this that I'm a REAL person who has a REAL relative living at Sunrise of Cupertino! It is a huge relief to know my mom, who is 95 and has dementia, is physically safe and so well cared for by so many wonderful people at Sunrise of Cupertino. Prior to this, she was in an independent facility and had completely outgrown the level of care they could provide to her. I chose Sunrise because the facility is sparkling clean, warm, welcoming, and the memory care areas look identical to assisted living. They are not "institutional" at all, a terrible thing I remember about my grandmother's care facility back in the mid 1980s. My mom has her own private apartment that is very spacious, modern, and full of natural light. She seems to like the food, and they've been particularly careful to ensure she isn't given any dairy (mom is lactose intolerant). She is constantly out of her room and kept busy with daily activities. Best of all, the medical staff communicative and responsive. Yes, it's expensive, and while I am thankful my mom has the money, I don't think it's any more or less expensive than any other private care facility in the area. Plus, the entire general neighborhood around the facility is super nice, easy to navigate, with plenty of street and garage parking.

I would like to thank Penny, William, Rose, Gie, and the rest of the gang at the Willie Care Home…read more There can be a time when home is not the best place for an elderly person. We spent some happy days with my beloved MIL there. I moved MIL from a country club like larger assisted care Memory Care where she fell on her face and broke her nose within 2 hours of my leaving. It was just too big for her. Board and Care is much more personal with a better ratio of 2:6 ratio of caregiving. My MIL came in a wheelchair and within a month was back to walking with a walker then cane! She perked up being around other seniors and even made a new best friend. The rooms are spacious, and the backyard has a little walking path with flowering plants and fruit trees. Residents and the house and yard are well cared for, and the staff cooks meals from scratch. The staff is professional, kind, and patient. I am thankful there was an opening when my MIL needed it.

The only place from San Carlos to Morgan Hill I was willing to transfer my 98 year old Mom with…read moredementia. We tried in-home 24/7 care with Hospice. It became unmanageable. They didn't know how to deal with last chapter scenario. Penny, the owner does. She truly has a gift of temperament suitable for this relentless work. It's a beautiful house well kept, patio, wonderful aromas from the kitchen due to the good cooking. She hires great helpers, has structure but adapts to the individual. Since Mom has been there, she is calmer,. I am calmer Knowing she is in good hands. She has earned 5 stars.

I cannot say enough wonderful things about Sunnyside Gardens. My dad spent some time there, and…read moreevery aspect of his care was absolutely top-notch. From the compassionate and attentive staff to the warm and welcoming environment, this facility truly felt like home for him. The caregivers went above and beyond to ensure his comfort, well-being, and dignity. They treated him like family, always engaging with him and making sure his needs were met. The medical team was knowledgeable and proactive, providing excellent communication and peace of mind. I want to especially mention Yazmin, Rajinder, Ed, Brisa and Karen. But all staff were great. I had several interactions with the cleaning and kitchen teams. They were highly professional and supportive. They were great at letting me know what was going on with my dad and making sure he was taken by ambulance to the hospital when necessary. They also provided a lot of valuable advice to me on his care/doctors including recommending a hospice provider when that time came. The driver, Ed, even visited my dad at the hospital several times while he was there. The facility itself is beautifully maintained, clean, and inviting. Each room has a private bathroom and patio. The meals were nutritious and delicious, and there were always engaging activities to keep residents active and social. The staff does their best to get residents to participate. It was comforting to know that my dad was in such good hands, surrounded by people who genuinely cared for him. I am forever grateful for the kindness and dedication of everyone at Sunnyside Gardens. If you are looking for a place where your loved one will receive the best possible care, this is it. I wholeheartedly recommend them without hesitation!

We have had a wonderful experience at Sunnyside Gardens and plan to recommend it to our physicians,…read moretherapists, family, and friends. Since day one, Sunnyside has welcomed us with kindness and compassion. Their entire staff from the executive director to the caregivers, activity leaders, and the kitchen staff - truly everyone - have all been professional, responsive, patient, and compassionate with our family and my mother who suffers from a chronic neurological disease. The rooms are spacious, and each room has a patio and a private bathroom. Both the food and activities are customized to patients' needs. Sunnyside Gardens is truly helping mom to "bloom". We give our highest recommendation to this wonderful facility.

We visited Pacific Gardens when we were searching for a facility for my grandmother…read more The facility is beautifully appointed, the lobby, dinning are and outdoor areas are lovely. It is a larger facility with two stories and the pricing is tiered based on the occupants needs and is inline with prices for similar facilities in the Bay Area. Residents have private rooms with bathrooms and a small kitchenette. Overall it is a nice facility. However it felt more like a hotel, residents had their doors shut and which is great for seniors who are independent. It did not seem like a place where my grandmother who was going to require hospice level care would get the personalized care we wanted for her. I also felt like the tour was very sales pitch oriented. For us while it was a lovely facility it wasn't the right fit.

Pacific Gardens is what every senior center should strive for. Caring and compassionate.read more

The facilities look great and the sales was very nice and accommodating to our situation…read more Economical with high-end amenities. My biggest negative is no covered parking... Not are there any gym facilities The menus look great! And they have a bistro always open for snacks, coffee or tea! And yes diabetic friendly! ... More after I stay there for a bit longer in a month or 2. In house nursing to supervise the healthcare!

Atria Sunnyvale; I had the pleasure of a respite stay at this location. The staff, the people,…read morethe property were outstanding. Kind, caring and helpful. Although my stay was short term, it was a positive experience. Calling out Albert , Siobahn and Felicia they went the extra mile to assure my stay was safe and comfortable.As well as a welcoming surprise basket, of yummy goodies. I had a Knee Replacement at Kaiser, also a positive experience . My intentions; to respite at Atria. In the middle of the night, the staff had to call an ambulance for a return to Kaiser for 10days. I was experiencing complications not affiliated with my surgery. Although I paid for the entire 2 weeks, Felicia made sure I received a generous refund. Should you need short or long term support, consider Atria. The long term residents look happy and cared for, like family !

This is a residential care home that doubles as a wonderful haven for women needing assistance…read more Emmy Ng is the owner of this amazing home. She is well versed in all areas of geriatric care and I simply am in awe of her devotion to each resident in her wonderful homes. She has created an oasis. I recommend her homes highly. You will not be surprised that she has a wait list. I cannot recommend her homes highly enough - she is a true advocate and friend to her fortunate residents.

(Please read my prior Yelp review, posted 11/24/2015)…read more I want to update my prior review of At Home Senior Living, Emmy Ng, RN, owner/manager, giving it the highest possible rating!!! My mom lived there for the better part of two and a half years, and recently passed away. Everything I wrote in 2015 remained true throughout our stay, once again speaking to the consistency of high-quality care over the years at this home. AHSL is truly unique, clearly and without a doubt the best residential care home you will find. Here are some additional thoughts after our years there. I was advised by a range of people not to move my mom from her then current living situation, and I was scared to do it! But AHSL defies that conventional (and I believe, flawed) wisdom by implementing strategies that make the transition very doable. Emmy had a variety of ideas for improving medications, diet, social interactions, etc. that gave my mom a real lift after the move. And as my mom aged, Emmy and her staff adjusted and responded to my mom's declining abilities with smart personal care strategies and joyful, customized events, so that my mom continued to feel part of the community in very special ways. This is the "icing on the cake" type of care that elevates this home above other options. It meant that my mom felt included and worthwhile, the key to her happiness during her elder years. Emmy is an excellent communicator. She uses email, texting, phone, and of course in-person discussion to keep her families (and their health care providers) fully informed. I live locally, but I talked with family members who lived as far away as Washington State and they were so complimentary about this aspect of AHSL. Emmy answered all of my inquiries, followed up on issues, and kept me plugged in to my mom's care. I always felt Emmy's expert presence, even when she wasn't in the building! This was SO important to me, particularly after struggling with the dismal communication at assisted living and skilled nursing facilities. While Emmy can't guarantee that her residents will not need hospitalization and/or skilled nursing, I figured that our best chance of avoiding the stress and deficiencies of those institutions would be At Home, and I am thrilled to report that such was the case. My mom was able to remain in place when the rapid decline came at the end, sleeping comfortably in her own bed, with the expert support of Emmy, her amazingly thoughtful staff, Dr. David Jones at the helm, with hospice nurses, and me by my mom's side. As sad as I felt that final day, a nearly 100 year life doesn't wind down any better than that. I know how challenging this responsibility can be, and I wish everyone out there the best possible outcome for your own loved ones, and for yourself! I consider moving my mom to At Home Senior Living the best decision I made for her, bar none!!!

My husband could no longer be safe at home and after three places that did not work out we tried…read moreCrescent Villa where they were licensed to medicate him when he was out of control. A very difficult time for our family. I was very happy with this memory care facility. I worked on Sand Hill Rd but we live in Santa Cruz so I was able to stop by to see my husband on my way home. They staff was very warm and caring.

Mom's dementia came on REALLY fast secondary to a gut infection that got into her brain. I needed…read moreto quickly find a place for her and first selected a competitor of Crescent Villa. Selecting that room was like buying a used car...."If you're interested you better leave a deposit as another family is coming to look at it this afternoon". Hi pressure for sure, but the place looked great and that is where the positive comments end. The staff never brushed my mom's teeth and a male resident was never shaved. By some miracle I was referred to Crescent Villa and was immediately impressed. As the director, Grace, was giving me a tour the elevator door opened and a care giver with his back to the door (so he didn't see us) was stroking a lady resident's hair as she sat in a wheelchair. Some of the staff has been there over 15 years. and I have been by when staff has had in service training- so they stay up on the newest information about patient care. I couldn't be more happy with my selection for my mom. She is mostly happy and content after these last couple of years nad that makes my life easier! DO yourself and your loved one a favor, take a look and tell Grace that Mat sent ya!