I have never encountered a community with such an extraordinary team. From the moment we arrived,…read morethe warmth and professionalism were evident. Administrator Andrii set the tone. He was incredibly thorough during our tour--no rushing, no skipping over details. He patiently answered every question and made sure we clearly understood how the community operates. His calm, knowledgeable presence immediately built trust. The CNAs and nurses were equally impressive. They were attentive, compassionate, and consistently greeted residents with genuine smiles. What really stood out was how client-centered they were. Every staff member we passed made eye contact, said "hello," and acknowledged each resident by name--as if each person truly mattered. It's rare to find a place where excellent care, kindness, and professionalism all come together so naturally. This community exceeded our expectations in every way, and we left feeling confident, grateful, and comforted knowing that residents here are treated with dignity and heartfelt care.

This review is from Jan. 2023…read more I write it - long overdue - for you to make sure there's been a change in management and underlying grossly negligent systemic conditions threatening patient safety since then. It was an incredibly dangerous stay. CA should shut the place down if those conditions persist. 1. Broken blood pressure machines. My parent needed his B/P checked several times a day, to adjust his medications. No one told me the blood pressure machine was broken. It was a traveling nurse who informed me to bring one in that actually works. 2. Failure to administer oxygen My parent was short of breath and needed oxygen one night and into the next day. He pleaded for oxygen. A traveling nurse told me all they had to do was text the doctor for oxygen tanks in his room - but no one did that. Stanford hospital finally intervened, getting him in-room oxygen tanks. But he never should've suffered like that. 3. Threatened discharges The Terraces threatened to discharge my parent for "refusing" to do PT. He never refused - he wanted to do PT! The PT notes clearly stated it was "too dangerous" for him to do the PT. The PTs had to help us fight the discharge. 4. Dairy given to lactose intolerant They regularly gave him food full of dairy, when he was marked as lactose intolerant. This made him very sick each time, increased his weakness and worsened his underlying health conditions. 5. Warehoused him For 2 weeks, no one informed the family of his medical condition preventing PT. Just left him lying in bed. After 2 weeks, a doctor said he'd adjust his medications. After another week, the doctor offered to increase the medications because he wasn't improving. But he wasn't improving because he'd never received the first dose! In increasing his medication, the doctor never checked whether he actually received the first dose level. Totally dangerous. Again - a traveling nurse was the one who checked. 4 weeks later, he started receiving the medication and could start the PT program. 6. Nurses didn't follow doctor orders Because nurses weren't following the doctor's orders, I taped handwritten signs to the wall over his bed, stating the doctor's orders in large print. My parent had to repeatedly ask the nurses to read my posted signs. In conclusion, if nothing is changed since 1/23, The Terraces should be shut down. It should be reopened ONLY under new management and AFTER it fixes the underlying systemic problems inflicting gross negligence in medical care on its elderly fragile patient population.

I couldn't be happier with Palm Villas and the way they look after my mom. She's always very…read moreclean, safe and comfortable. Her bedding and clothes are laundered daily and she's well cared for. After having a bad experience with a corporate place, it's such a relief to be dealing with a privately owned memory care establishment. Garry, the owner is on top of things and if you ever have a problem, one call into him puts things right--instantly! He's also a very nice guy and his team are also very caring, thoughtful and experienced. Everyone who works there has experience working with the elderly. They anticipate your loved one's needs and they're never hard to reach on the phone or by email. The facilities are always clean and tidy and their prices are competitive. My wife and I have toured many of the senior care facilities in the Redwood City/San Jose area and I wouldn't hesitate to recommend Palm Villas for Memory Care.

My wife has been at Palm Villas for over 7 years. Three physicians have told me that my wife would…read morenot still be alive, if she was at any other facility. Garry Sneper, is the owner, has trained his staff to be loving and respectful of the patients at Palm Villas. The care my wife has received has been excellent. If needed,The staff will contact your physician on your behalf. They provide the highest level of care. to the patients there and treat family members as family. So if you need to place your family member at a facility, I highly recommend Palm Villas. Larry Kleinman

Short staffed, bad food. Poor management. So may people these days. I heard the PCA not get paid…read morewell.

These place is very unfair and racist, they don't even take the employee side they always listen to…read moreone side of the story without both side defend themself.one of the worst care quality plus the have lot of of residence and only two caregivers worst place ever. Don't recommend working or even having you loved one stay here plus Diana is very rude and unfair went to talk and find out some information and was quick out rudely one of the worst experiences ever.

The Forum is fantastic for rehab after a hospital stay. They deliver patient centric care with an…read moreexcellent nursing staff. The environment is spacious, quiet and beautiful. The meals are amazing with great variety. Physical therapists were friendly and helpful. They made the extra effort to address patient needs. Even the wound doctor was friendly and knowledgeable.

In a couple of weeks I shall have been a Forum resident for 5years. I can hardly believe it. In a…read morematter of weeks I shall be 90 years old. It is true, the time goes so fast, with many choices of things to do. The food here is first class, dining out every night, or in ones home. One rarely hears complaints here, only comments about how lucky we were to find this place. The staff attentive to our every need. Last week six of us got together for a Hawaii evening. We were all either born there or had lived there for a long period, such fun. It's so easy to do things like that. I plan a big party for my birthday, and reserving tables for any occasion is just done online. Imagine, a place where dozens of geriatric grandmas and grandpas are still enjoying life. Come join us, you will love it!

My elderly parents have just made the transition from the home they lived in since 1973 to Sunny…read moreView. As you can imagine it was a complex choice, with many emotions involved. Thank you so much Judy Jackson! You can't know how pleased AND impressed I am that you were able to make this happen in such a time crunch!!! You and your staff have made them feel so welcome and, in fact, so relieved that they are now getting so much support and social interaction that they had become hungry for. Five stars for you! This is a wonderful choice for those looking to move to a senior community.

The worst rehabilitation facility I have ever experienced…read more The staff seem to work together against you rather than with you, and I rarely receive clear answers when something happens. At times, it feels as though they are trying to hide what is really going on instead of being transparent with the family. This facility has gone seriously downhill, and I feel terrible for anyone who has to depend on it for their recovery. The physical therapy has been inconsistent and, in my opinion, inadequate. My mother walked into this facility and is leaving in a wheelchair, no longer able to walk. That is extremely concerning and heartbreaking for our family. Families should be able to trust that their loved ones are receiving consistent, appropriate care and rehabilitation. Unfortunately, that has not been our experience here.

Bridgepoint outdid themselves today at the Turkish Party. My mom and all her friends dressed up and…read morejoined the spirit of the lunch. It was over the top fun, the staff went above and beyond today to make this a special event. Here were some of the comments from our resident group today. "Best party ever". "This is exactly why I moved here to enjoy life again." "It raised my spirits to be part of the fun today." A plus all around, including the exceptional food. Hats Off Bridgepoint

I wanted to write a review for two employees Lani and Alicia at Bridgepoint Los Altos! I had a…read moreminor emergency and they were able to help me with amazing service and care. You could just tell that they both enjoy their work. They didn't have to help me but they are passionate about people. Thank you!

Chuck B. Morgan Hill…read moreNov 14, 2025 About 15 years ago, while living in Sunnyvale, Ca, my aging mother was suffering from dementia and other age-related problems that had gone beyond my ability to provide the level of care she needed and deserved. I was fortunate to discover Madera Villa, a small, welcoming facility with around 17 rooms, each furnished and complete with its own bathroom. The staff there provided her with constant, loving care and attention until she peacefully passed away from her illness. I have carried gratitude for that experience ever since. Fast forward 15 years to March of 2025. My wife of 34 years was now struggling with dementia, mobility issues, and recovering from a broken arm after a fall. Once again, I reached a point where I could no longer meet her growing care needs on my own. Living about 30 miles south of Madera Villa, I searched for a nearby facility but found none that gave me a good feeling. Then I called Madera Villa--and to my delight, I was greeted by Allan Tuan, the facility administrator, and his wonderful assistant, Sarah. Both of them had been there when my mother was a resident fifteen years earlier. When I walked through those doors again after all those years, it felt less like entering a care facility and more like returning to a place of comfort and trust. Seeing Allan and Sarah still there filled me with a deep sense of reassurance. It reminded me that some places truly hold on to what matters--people who care for others not because it's their job but because it's who they are. Even in her condition, my wife recognized Allan and Sarah from visits long ago and connected with them instantly. Their compassion, attentiveness, and genuine kindness made her feel safe and loved. During her stay, she became friends not only with the entire staff but also with several residents. I started calling Sarah the "sweetheart lady of Madera Villa," and the title fits her perfectly. Madera Villa stands out as a place where warmth comes before profit and where every resident is treated like family. I cannot think of a better place for a loved one who needs care and community.

When my mom needed hospice care, we visited several places in the Bay Area before choosing Madera…read moreVilla. From the moment we stepped in, we knew it was the right place for her. The team at Madera Villa is incredibly caring, compassionate, and fully dedicated to their patients. They not only took exceptional care of my mother but also supported us as a family, making us feel truly at home. Their kindness and warmth provided comfort during an incredibly difficult time. We cannot imagine a better place for my mom to have spent her final days, and we will always be deeply grateful to the owner and the entire team at Madera Villa.

Finding the right assisted living facility can be overwhelming, but Villa Fontana has been a true…read moreblessing for my 95-year-old dad and me. It was incredibly difficult to tell my dad that I could no longer manage his growing caregiving needs, but Merife and Michelle made the transition easier by assisting me when I shared the news at his home, where he had lived for 60 years. Our first lunch at Villa Fontana was nothing short of serendipitous--my dad was reunited with a former co-worker he hadn't seen in decades! The meal was so delicious that he kept saying "oishi" (Japanese for "delicious"). It truly felt like a home-cooked meal, starting with a cream of potato soup, followed by a bountiful salad with hardboiled eggs, olives, and more. The main course featured chicken parmesan, spaghetti, perfectly prepared vegetables, and a berry pie à la mode for dessert. My dad's room is bright and cheerful, overlooking a gorgeous courtyard. It was recently remodeled with new carpet and granite countertops, making it feel fresh and inviting. To help ease his transition, Merife arranged 24/7 caregiving services from Harmony for the first three days--an unexpected but deeply appreciated gesture. Each caregiver was kind, attentive, and communicative with me, which made all the difference. Just 3 days after moving in, my dad had a small accident during the night, falling on the bathroom floor. Thankfully, he wasn't harmed, and the staff immediately provided me with pictures to reassure me that he was okay. Their attentiveness and quick response gave me so much peace of mind. Perhaps the biggest change has been in my dad's daily routine. Before moving in, he spent his days watching TV from morning until night. Now, he participates in group morning exercises, and when I asked what he liked the most about Villa Fontana, he replied, Bingo! He also loves that he can enjoy ice cream every day--a small but meaningful joy. The entire staff at Villa Fontana has been incredibly friendly and kind. In addition to Merife and Michelle, I want to give a special shoutout to Jefferson, who always greets me at the front desk with a smile, as well as Allyssa, Maryann (the activity director), Maryann (the med tech), Manny, Marycris, and Roselily. I know I'm still learning everyone's names, so my apologies if I've left anyone out! Villa Fontana has truly exceeded my expectations, and I'm so grateful my dad is in such a caring and supportive environment. If you're looking for an assisted living facility where your loved one will feel at home, I highly recommend Villa Fontana.

I would like to thank Miss Merife & staff for taking such good care of Miss Sylvia…read more Miss Sylvia was taken care of by a caring & compassionate staff!! I would recommend VILLA FONTANA as a wonderful facility to any one looking fur a great place to stay.