We have had Brandon Yim's insurance since 2021 and couldn't be happier! Our policies were initially…read morepurchased from Randall but over the years we have been helped multiple times by both Michelle and Henry. Brandon's team is not only helpful, they helped us maneuvered and stayed every step of the way during our water loss claim on one of our policies. Never once have they ghosted us or neglected our inquiries either via email or phone call. We are very thankful to have such great insurance company and agent. Henry in the past couple of weeks has been patiently and meticulously reviewed all of my policies, answered and provided explanations to my every single question. He also ensures that I do not overpay and even helped me save $$ on the areas that he thinks I can be qualified for corporate discounts. Thank you tremendously Henry and the rest of Brandon's team!! I would have given you guys 10 stars review if I could!

I've been with State Farm Insurance for over 35 years originally with Ed Bright and now with…read moreBrandon Yim who now owns the business. With all the "noise" around insurance in CA, I feel very fortunate to have State Farm handling my policies including homeowners insurance and car insurance (previously also had rentals and had State Farm representing those too). I've been working with Henry Ha at this office and am very pleased with the service I'm receiving. Henry is professional, knowledgeable, courteous, customer-focused, patient and his follow up skills are superb. He makes the time to listen, understand the customer's needs, and answers all questions in a timely manner. If he doesn't have the answer, he researches the issue and gets back to the customer of the outcome. I'm appreciative of State Farm particularly Henry and Brandon. Thank you. Best regards, Susan

Tony is the best. He's always happy and willing to make himself available for a call to go over all…read moreyou would ever want to know about your insurance in California. Very personable and easy to talk to; no small feat when the topic is insurance. Made me feel confident in my insurance choices.

What the hell happened with these guys? I saw the good reviews so I decided to call to ask for a…read morequote. Even if they couldn't write me a policy, I at least wanted to discuss what my options were. Get some clarity on the very confusing insurance process you know? First I couldn't get through to anyone when I called. The receptionist or person who answered sent me to quotes dept like 5 times and no one would answer. They blamed it on "high volume" of customers or whatever. But how do you not have a process to respond to customer inquiries in a timely manner? I can't wait 2 weeks to get a damn quote. I'll just go somewhere else. The person in quotes dept Sheryl was rude and had terrible customer service. She made up excuses about why they couldn't get back to me in time. I filled out their form online explaining what I wanted in my policy and a little of my situation. First I got this rude email (I think she wrote it) telling me they didn't want to talk to me and couldn't write me a policy. The email was short with very little explanation why. Then when I called AGAIN for the 6th time to finally get SOMEONE to talk to me, Sheryl rudely just refused to talk or listen to me, kept repeating over and over how they couldn't write me a policy and basically told me to go away. No solutions, no help, no suggestions on how to fix my situation. Look if you can't write me a policy, fine. I get it. But don't leave a customer twisting in the wind. At least take the time to answer my questions and give me suggestions on where I CAN get help. It's basic decency and politeness. Be warned everyone! Customer service at this place has gone very downhill recently. You're better off going elsewhere!

GREAT rates, GREAT service GREAT company! I have my health (anthem blue cross), my vehicles (3), my…read morelife (2 separate policies) AND my home insurance with CHIEH! And i couldnt be happier!

The place was great. Recommended by a friend. They gave me a good rate on my home and vehicles. It…read morewas a better rate than I got with GEICO and the guy is local..what else can you hope to get!?!

I have been a customer of Alan Chan and Tracy Allio for over 2 decades (specifically over 21…read moreyears). Tracy and Alan have always taken very good care of me as a customer. As a result, I have transferred all of my insurance needs to Tracy's care. Through my first decade with State Farm under Tracy and Alan's care, my service satisfaction has always been high while my premiums dropped due to my being a good customer (not having any incidents). Even when I did have some not-at-fault incident such as being rear-ended by another car, Tracy was able to quickly take care of things for me, and I never have any issue getting the resolution I wanted. Recently, State Farm had to increase its price, and Alan/Tracy did not sugarcoat and explained the situations in full to me. In fact, soon after, Tracy helped me correct one of my premiums. I appreciate the way Alan and Tracy take good care of their customers while keeping in mind that their reputation with their customers is most important. I will continue to stay with Tracy and Alan due to their great services!

Alan and his team are excellent! If you want an agent that really cares about his policyholders,…read moreAlan is your agent! They took good care of me when I made a claim a few years back when my car was stolen from a secured garage in SF. I had some minor issues with the claims department, but Alan's team came through for me. They took the time to call them for me, and things got straightened out. They will work with their underwriter for you to get you the best rate. They were able to lower my car insurance by $30/mo recently when there was a huge price hike in CA. They are always friendly, honest, and very loyal to their customers.

I have been with Hugh Jo for at least 7 years now. He's the bomb.. straight up. His staff is…read morealways helpful. I don't know why he's not with Farmers anymore but, I intend to find out which agency he's with now.

I have had had insurance with Hugh Jo Insurance for roughly fifteen years now. I can't say enough…read moregood about Hugh and the people who work for him. They have been there when I needed them in may ways. Whether helping me file a claim, getting proof of insurance to the dmv or me at the 11th hour or anything else, they have made it easy. Claims I've filed have been handled quickly and adjusted fairly. You know how there are some people that you just know you can trust from the word go. Hugh is one of those people and my experience has borne it out.

I have been with Farmers for our business insurance for about a year. Due to flooding from an…read moreupstairs unit, I had to claim for some personal properties. I was really stressed from the incident but Stephanie made sure the claim was looked after and I was paid out very quickly. She made sure the experience was a positive as it can be. No one wants to claim but she certainly made sure we were well cared for. Definitely give her a call to get a quote for your small business if you are considering a switch!

Ms. Stephanie Moriarty has really change my feelings towards insurance. She is amazing at telling…read moreme exactly what I need and in some cases what I don't. I truly appreciate her honesty and candor. She has help me with personal, auto, earthquake and small business coverage. I love having all areas of my insurance under one roof. It simplifies my life and I can't thank her enough.

Daniel is great and helping me select an insurance provider! I could not figure out what insurance…read moreoption was best for me and Daniel was able to listen to my needs and come up with a great option. He is amazing and I would absolutely recommend you give him a call if you need to figure out the complicated world of insurance and select the right plan to fit your needs. George Zotalis

Personal service and experience. Don't have to figure out how to navigate the complex Marie of…read moreensures available to get the best rate with the best coverage Daniel Masarsky is the man, and as much as I think Insurance is an simple profession, it's only because Daniel makes it look that way.

After having insurance with the same agent for 12 years I got a new car and tried to add it to my…read moreinsurance. After 8 days of frustration and still no quote I went elsewhere. The Reidenbach office was rude, incompetent and actually hung up on me as I was trying to figure out if I was driving all week without insurance. I've been giving them money since the last century and they were snotty and hung up as i was trying to figure out from the garbage they were telling me if I was covered. It's un imaginable that in this computer age that Barbara would tell me she can't get me a quote while we're on the phone. That would have been tolerable if she actually got back to me with a quote. Barbara is incompetent and Dave is a jerk. There are many other agents you can use for Farmers and I would never use this agency again. I had to go to the regional supervisor to get any answers. I still never got a quote. I thank god I never had to file a claim through these idiots.

I actually filed a claim with Farmers and even though the claim was closed without any payment,…read moreReidenbach and Farmers cancelled me! My dad went through them for decades and to think that they received all this free money...it makes me sick. Stay away from Farmers and the Reidenbachs. I went to State Farm and they are very happy to have my business!