Great customer service before during and after. Called me to verify cleaning for an item with no tags. Excellent job with cleaning and removing stains. Only downfall I would say is that the price for a men's 2 piece suit comes out to $7.95 less than a women's dress suit because a dress suit is charged separately as a dress (same price as a men's 2 piece suit) and a sports jacket (additional charge). I feel like men's suit and women's suit should be charged the same price. read more

My family has been using Crest Cleaners for as long as I can remember mostly because the employees are so great. Everyone is so nice it's hard to stop going! They always do a great job and although it's a bit pricey it's well worth it. Great dry cleaners! read more

We are very pleased with your service!! Not having to haul laundry to the store is WONDERFUL!! Could we ask, though, that the driver please drive slowly in the neighborhood. Thanks so very much!! read more

This cleaners is pretty awesome. It is pricey, which is why i gave it only 4 stars- but you do get what you pay for. I had started taking my clothes to Zips cleaners, and one of the items, a dress, was not even cleaned! it still smelled like my perfume, and had deodorant stains on it, it was never touched. I started going back to Crest, and i def see a difference. The coupons do help as well. I find the staff to be very pleasant, and they definitely value their customers! read more

Friendly, courteous staff, always willing to make an extra effort on behalf of their customers. We are VERY happy with Mario's store and service and expect to remain lifelong customers. read more

Excellent service and very convenient. They call you to inform you of your very own pick up and drop off days if you opt for the home delivery service. They provide you with a hook for your door to hang the dry cleaning, a bag for disposing those pesky wire hangers, and a bag for your dirty dry cleaning. Very professional and reliable. My only con is the cost. This service does not come cheap but of course if it did, it would almost be too good to be true. You literally don't have to lug and pick up loads of dry cleaning ever again and that's one less errand for most to run so it's worth the pretty penny. read more

Somewhat pricey but worth it. Staff is always friendly. Quick service- wait is almost non-existent. Go here instead of the one in the nearby grocery store just three doors down. Crest Cleaners does a good job and have never lost anything in 8 years. The grocery store did in my first and only try. You won't go wrong by going here. Crest Cleaners now offers home delivery service. Nice. They've been punctual every single time. read more

Great customer service, helpful when I'm in a hurry, and I'm always happy with the turnout!

This is the second time I have done the dry-cleaning-pick-up service and it is excellent. How nice to have my dry cleaning waiting for me at my front door. The pickup service was easy as well. They even called me when there was snowy weather and pick-up service was cancelled...talk about customer service. Also, going to the dry cleaner is is easy too. Everyone is very nice and they know my name; excellent service. I highly recommend. read more

I've taken my clothes to Crest Cleaners many times and never had a problem until now. I recently took in 8 dress shirts. When I got the dress shirts back, 4 of the 8 shirts had shrunken sleeves! I immediately called Crest Cleaners and was told to come in with the shirts. I spoke with the Manager, Mario. He told me the cause of the shrunken sleeves was due to the fact that I usually wash and dry my shirts at home. I told him that I have taken in these shirts before and never had a problem. He told me that it was NOT their fault and that I needed to contact the manufacture of the shirts with the problem! I told him I wanted to make a claim and he responded that I needed to contact the manufacturer first before he would make a claim! I asked him why I wasn't asked if I wash my shirts and if there is a disclaimer posted regarding this issue. He said there was not a disclaimer and they do not ask customers if they wash their dress shirts. He told me if this was a constant problem, then he wouldn't have any customers. I understand that this is not an every day problem, so I asked him if maybe a setting was placed too high? He said the setting is the same for all shirts. Then why was only 4 of the 8 shirts affected? Mistakes happen. I get that, but Crest Cleaners should taken responsibility for shrinking my shirt sleeves. I will go back to the stores of where I purchased my shirts, but I doubt the shirts will be taken back. Then I will try and make a claim, even though the Manger, Mario is very reluctant. Needless to say, I will never go back to Crest Cleaners. I cannot trust a company who does not take responsibility for their mistake and worst, blames me for their mistake. read more

Not the cheapest, in a good way! Great quality, outstanding customer service. I dont go anywhere else.

My family has used the South Lakes Shopping Center Crest Cleaners for years. The owner and staff are courteous and quite reliable. There has been very little turnover in the staff, remarkable in such a transient area. We've used Crest for all kinds of dry cleaning and regular cleaning. They've been very good at getting stains out of the kinds of delicate clothing I'm not about to clean at home; invariably, I'l point out a spot or two but their eagle eyes will scan the same cloth and find others. All in all, they're well-worth what they charge. read more

This is the best dry cleaners I have ever dealt with. Courteous, professional, fast and they do a great job. I have their home pick up and delivery service which has never let me down, I can always count on them. When I do drop off in the store, they are very helpful and fast. Helped me out many times. I cannot say enough about their friendly service and I highly recommend them. You will not be disappointed. read more

I took advantage of the 2 for one area rug cleaning. I was satisfied with the work and love the home pickup and delivery service. C. G Ivey read more

There are plenty of dry cleaners in the area but this is where I frequently go to. Besides the fact that their prices are lower than most shops in my neighborhood, they have the best customer service ever. read more

After almost a year of taking my work uniforms to Crest, I have decided to take my business elsewhere. To be fair, I was initially impressed with their same-day turn around and free delivery service. It almost made it worth the premium price. However, after multiple damaged shirts and lost items, I can no longer justify patronizing Crest. I work at a restaurant that requires clean and starched uniforms for every shift. The shirts cost $43 new, which makes replacing them a huge burden on a server's budget. I've had at least two shirts go missing after dropping them off to be cleaned. When I spoke to the manager, Mario, about it he insisted that there was no chance they misplaced them because he checked in the bags I dropped off using their late night drop off bin. When I tried to explain that I had not only dropped off bags over night but also left some in person to an employee, he asked me the employees name. I could not recall, and he rudely dismissed me as if I was lying. Furthermore, a shirt I brought in was returned with significant damage to the sleeve. I could no longer wear it to work as it had two new large holes in it. This wasn't the result of gradual fraying over time, as i would have noticed while wearing it at work. Upon examining it Mario insisted that it was "normal wear and tear" that I could expect to happen to an item that is frequently subjected to their cleaning process. Having two large holes appear over night seems more like the result of rough handling, especially when the rest of the shirt doesn't feel worn or fragile. He told me I could send it to get repaired, but it would be at my own expense. Lastly, they would occasionally over charge me. Normally, if you drop off a full uniform (both the shirt and the apron) the price is $7 total. The shirts are always $3.05, but the aprons cost $5.95 if dropped off alone. Bringing them in together reduces the price of the apron by $2. After switching to being cashless, they automatically charge your card on file after cleaning the clothes. Multiple times they would randomly charge full price for an apron, even if it was dropped off in tandem with a shirt. Oddly enough, this almost always happened in orders with other full uniforms that had been appropriately discounted. Since the payment was automatic, often I didn't notice being over charged until days or weeks after getting my clothes. And I never really brought it up since it seemed almost petty to complain about a couple of dollars from a week or so ago. After experiencing how Mario responded to my complaints about missing and damaged clothes, I'm not optimistic that it would have been resolved if I did bring up being over charged. I originally wanted to leave 2 stars. Free delivery and same day cleaning six days a week warrants some praise. But, the attitude of the manager and losing over $120 in uniforms without so much as an apology has soured me. I have taken my business elsewhere, and really encourage you to do the same. Crest might impress a first and seem worth the exorbitant prices, but if something does end up happening to your clothes, you will be expected to eat the cost without so much as an apology from Mario. read more

Loved Crest Cleaners since using them in Alexandria, and this location is no different. In by 11 am and done by 5 pm same day - can't beat that if you are a procrastinator. Prices are about average. This location is not terribly convenient though; the shopping center can be a bit of a zoo. read more

On many occasions they have broken the buttons off of my expensive dress shirts, replacing them with mismatching ones, and in some cases - not aligning them with the button slots. They also once destroyed a one of a kind, handmade dress and at first, they did not want to take responsibility for the damage. I would not recommend using this Crest Cleaners in Reston. read more

Way over priced. I walked in with 2 pairs of pants. I believe they said it was $10/each pair. That is outrageous. When I said "Woah", the employee kinda laughed and said "Ya..." like he knew. Forget that. There are lots of other dry cleaners in the area. read more

I love the customer service I've experienced here. Pretty much all of them know me by name/number. Most of the time I walk in the door and they've already started getting my clothes for me :) I'm a server so I just need my clothes cleaned and starched, so I don't bring any fancy clothes, but I do need it to be wrinkle free and extra starchy (unfortunately). Most of the time they're always spot on... there's never been any issue I've complained about. Overall love coming to see these guys (Antonio is always my favorite to talk to) and appreciate how great they are about getting my clothes back to me in a timely manner! read more

Crest Cleaners is a reliable, convenient, in-store laundry service that can get your orders done by 5pm if you drop off by 11am that day. The home delivery service is free, although I haven't used it since they are located across the street from my home. And for those who care about the environment like me, Crest Cleaners use GreenEarth cleaning products and provide free hanger recycling at the store. My only hesitation is PRICE. They are a little more than other competitors (specifically men's dress shirts) but the location and the consistency make up for it. Mario and his staff are always professional and friendly, and care about customer satisfaction. Definitely worth your business. read more

While expensive, I had been using Crest's home pick-up/delivery service given the huge convenience. When I noticed some of my shirts were missing, I inquired at the store and it would be impossible to say they could have been less interested in admitting that it was even possible for them to have lost a single shirt. When I told him I could not bring my business there, they also could not have been less concerned. read more

quite literally the only place I take my dry cleaning. the staff is friendly and professional, and they do a fantastic job. their "in by 11am, out by 5pm" guarantee is fantastic. I've been in a rush before, and the staff has not only promised me they'd do everything in their power to get my clothes to me on time, they actually got it to me several hours earlier, AND called me to let me know it was done! I've had negative experiences with other establishments; lost/damaged items, or not returning my items on time, NEVER had any trouble of the sort with these folks read more

Crest Cleaners is wonderful and Nate is fantastic! We've never had a single issue with any of our clothing items which I can't say about any other dry cleaners we've used. The home pick up and delivery service saves us so much time, it's well worth the additional cost! We get "Crest Bucks" regularly which helps defray some of the regular expense. read more

Pricey and they tore one of my shirts and completely denied it. They went as far as stating they never even "touched" the shirt when they single handedly counted each shirt to verify the number of shirts i dropped off. Terrible customer service with both 1 of the associates and the manager on call. Shady business. read more

By far the nicest and friendliest people! They really work with you and i have had the best experience with them, go Reston crest!

When I first moved into the area 10 years ago, I began a massive search for the best dry cleaners in town. It took me a long time to find Crest, but once I did I was very impressed. I moved away from my nearby Crest and began using another dry cleaner close to my new home and never received the quality I had come to appreciate at Crest. I searched and found another Crest relatively close to my home and have been using this Crest for about 1 year. This location is the most conscientious and customer service oriented Crest I have ever known! They make all of the other Crest cleaner locations appear average by comparison. No matter where I move in the area, I will continue using this Crest Cleaners location to clean my most important clothes AND the shirts, suits, and ties that I wear every day. read more

It's a little pricier than others, but the convenience of pick up and delivery makes it absolutely worth it. I have no complaints so far. My clothes have been picked up and dropped off just as the schedule promised, and they come back clean and nicely pressed. So much nicer than having to rush off to the dry cleaners before they close, after coming back from a long day of work in downtown. Also, when I called to set up the service, they were very friendly and helpful. Highly recommended. read more

I travel extensively, with very little luggage. When I am in the Reston area, I only use Crest. Same day service is a must. The best part is you need not beg,in fact, they make you feel like same day service is as easy for them as it is important for me. The real value of same day service is the fact that I don't have to iron things back in my hotel room in order to look professional. That is their job and they do it well. I left a prospective customer's business card in my pocket, they took the time to place it on my finished order. I had some notes written on the card that were illreplaceable. Thanks Crest for making my travels, and cleaning hassle free. read more

Absolutely thrilled with Crest Cleaners pickup/delivery service. Have been using them for about a year and have never had a problem. They are also terrific with special requests. read more

Unfailingly nice people who do a consistently good and timely job. While not a bargain cleaner, coupons and quality justify the price. Tried others with mixed results - Crest/Reston just plain gets it right, and always with a personal greeting and a smile! read more

You need to try Crest Cleaners at South Lakes. They are the very BEST!!!! You are always greeted with a friendly smile and they always know your name. How is that for customer service? My clothes are always cleaned perfectly and they have never ever lost anything in the ten years I have been using them! Way to go CREST!!!!! read more

We are big fans of Crest Cleaners in Reston. The team is customer service focused--very friendly and helpful! We recently started the home delivery service which is incredibly convenient and reliable. Excellent quality of work and love the coupons. read more

Excellent service and work. Very fast turnaround. Not the cheapest place, so if you want to risk lower quality shops you can find a better deal. read more

I went to your Reston store at the suggestion of my son who knows the owner and is a dry cleaner in Minneapolis. I had asked him where to bring an evening dress with beads and he indicated Crest was the place. Staff was pleasant and the the items were cleaned quickly. Everything came out fine and since I had registered on line, I had a new customer coupon. Thank you for taking such good care. read more

I have taking my laundry to the South Lakes Crest Cleaners for almost 8 years because of the wonderful customer service and the excellent cleaning. I have had Crest launder/press my blouses and shirts, hem my slacks, and clean my down comforters. Mario, the manager, as well as the rest of his team, are unfailingly courteous, friendly, and knowledgeable. They simply provide the best customer service in the area. read more

It is rare for someone to love their dry cleaners, but it is true! This place is great. Staff are so friendly, they get to know you, and they will work really hard to find a way to get your favorite garments looking great. The door pick up service is am awesome feature, and they send a lot of coupons! read more

The staff are always prompt and courteous in greeting customers. The same day turnaround and quality service is a definite plus in using this cleaners. If a garment has a stain or special processing, the staff is quick to point out any recommendations and to proivide the desired cleaning option. They don't make promises that they are not able to meet. I have tried less expensive options but have always come back to this cleaners because I can count on them to provide the service I have come to expect and want from them. read more

I love Crest Cleaners (the one in nBurke in the Giant shopping Center )! Tina is so nice and they do a great job.

Very expensive. Charging over $3 for a men's shirt when many places charge $1-$1.50 is a bit steep. It may be worth it when you need your clothes back the next day, but if you can wait a couple of days, it seems hard to justify the prices. read more