Flew home after our Alaska cruise from Seattle on Alaska Airlines. This is Alaska Airlines' primary…read morehub so the checkin area is huge. Because we have oneworld status we were able to use the First Class checkin. Lines were long but given it was Memorial Day, understandable. Agents were friendly and helpful. Our original flight wasn't until 11:25a but there was an earlier flight at 8 that the checking agent was able to get us on. Because we switched flights, we couldn't get premium economy seats or be seated next to each other like we had for our earlier flight but we'd get home three hours sooner. So that was well worth the trade off. Alaska serves the tastiest Hazelnut Espresso Vodka and Five Farms Irish Cream Liquor. When you get both and add milk, it's a delicious cocktail. Friendly flight attendants.

My experience with Alaska Airlines was extremely disappointing--not because of the mechanical issue…read moreitself, but because of how the airline handled it. Our aircraft was grounded due to a wheel problem, and all passengers were asked to deplane. I understand that safety must always come first, and I appreciate that the airline chose not to take unnecessary risks. Unfortunately, everything that followed was handled poorly. An Alaska Airlines representative rebooked me from my original itinerary, which was scheduled to arrive around 3:30 p.m., to the last flight of the night, changing my arrival time to approximately midnight. When I questioned the change, I was told to go to the standby gate in Seattle because they could not change my reservation back to the earlier flight, but the gate agents there would be able to help. I followed those instructions exactly. When I arrived at the standby gate, I discovered that Alaska Airlines had not completed the reservation correctly, and I still could not board an earlier flight. I was forced to remain on the last flight of the night because of the airline's mistake. While I was trying to resolve the issue with a gate agent, another employee who identified himself as the supervisor interrupted our conversation and began having a personal discussion with the agent while I was standing there waiting for assistance. It was disrespectful and incredibly frustrating to be ignored while trying to solve a problem created by the airline. When I expressed my frustration, the supervisor simply told me to go to Customer Service elsewhere in the terminal instead of allowing the agent to continue helping me. Fortunately, I eventually met Cesar at Customer Service. He was, without question, the most professional, courteous, and helpful employee I encountered that day. He listened, understood the situation, and genuinely worked to help resolve it. Cesar deserves recognition for providing the level of customer service every Alaska Airlines employee should strive to deliver. Mechanical problems happen, and passengers understand that. What is much harder to accept is poor communication, conflicting information, lack of follow-through, and employees who seem unwilling or unable to solve problems. Instead of taking ownership, I was sent from one employee to another while my travel plans continued to deteriorate. Passengers deserve to be treated with respect and should be able to rely on the airline to honor the transportation they purchased or provide competent assistance when disruptions occur. My experience fell far short of that expectation. With the exception of Cesar, every interaction I had left me feeling that customer service was not a priority. Alaska Airlines should invest in better communication, employee training, and empowering frontline staff to resolve customer issues instead of passing passengers from one desk to another. Based on this experience, I cannot recommend Alaska Airlines. Safety should never be compromised, but neither should customer service. An airline is judged not by whether problems occur, but by how it treats its passengers when they do. Unfortunately, Alaska Airlines failed that test.

We recently hired Quality Town Car for a cross-country trip from Seattle to Vancouver, BC, and…read moreback. We were so impressed by the service that we felt compelled to write this long review. Here are four specific reasons: 1. Predictability: From the moment I emailed them for a quote, the response was almost immediate, unlike other companies that take days. They provided detailed information addressing all my questions. We received multiple reminder emails and texts at various stages. This makes us aware that they have everything in order, and we can expect to see them appear at the right time and location. 2. Professional Driving: The ride was smooth with no surprises or sudden moves. After chatting with Dave and Dawn, I learned they had been trained on advanced competitive driving, including skills for handling aggressive drivers, low visibility and slippery roads. 3. Outstanding Service: On our return trip, we accidentally left a baby toy in the vehicle. I was prepared to pay for shipping it back, but Dave delivered it to our home the next morning. This gesture was above and beyond my expectations. 4. Reasonable Pricing: Compared to other companies offering similar services, their prices are very reasonable. Overall, I was really impressed by the quality of car service, especially the predictability. That's the most important factor. I often opted for driving by myself rather than hiring a transportation service because it would introduce another failing point, but they really nailed it with no surprises during and beyond the entire trip. That kind of peace of mind is rare to see and very valuable.

Extremely unprofessional and unreliable…read more I had a terrible experience trying to book transportation with this company. Over the course of four days, I was given four completely different SUV price quotes, each time blamed on a "system" or "technical" error. The rates changed repeatedly with no clear explanation or accountability. If a company cannot consistently generate an accurate quote, it raises serious concerns about their ability to deliver service on the day of travel. This process was disorganized, frustrating, and a complete waste of time. I ultimately cancelled the reservation and would not trust this company for any future travel. I will be advising others to avoid them as well.

Really nice train station. Skip the massive craziness of traffic and commuting and save your brain…read moreand time by using the train. If you are a local, your Orca pass works on this.

I saw all the great reviews about Seattle's Link light rail so I gave it a try yesterday evening to…read moreget to the U District area from the airport. It may have been a random fluke, however, my first experience was a disaster at best. After riding 2 stops on the 1 Line, we were all instructed to get off at Ranier Beach stop as there was some sort of police activity prohibiting us from riding further and we at this point were asked to cross the street and wait for a shuttle. About 10 min later, a shuttle arrived however not everyone could fit so this shuttle was jam packed with people! We were told that this shuttle would take us to the Columbia City station and from there, the 1 Line would resume. As it was traffic hour when this all happened, shuttle was slow moving, so probably another 20-30 min later, we arrived. A train was waiting for us and after that detour, the ride was smooth all the way to my destination. I made the mistake of getting off one stop before I intended, so that added another 10min to trip, completely my own stupid fault. So a trip from the airport that should have taken a little under an hour took close to 2 hours for me. Was an interesting experience and for $3, I really shouldn't complain. I also saved my company $100 but also wasted 90min on public transit. And time is money. I think this might have just been a little bad luck and a less frequent occurrence, but it definitely made me not want to take this form of transit ever again. They do get one star because when I mapped it out on Google maps, there was clear warning there was a delay and detour. It was just my poor choice to take a chance and see what happens. However, if the opportunity presents itself again and there were no issues with the Link light rail, I might consider this option again.

I used to love flying. Not so much nowadays. I find the whole airport/security experience so…read morestressful and annoying. But I've flown with Delta plenty of times thru the years, and usually have a good experience with them. Fast forward to 2026, and most airlines will nickle and dime you on all their services; services that used to be complimentary. But it's a whole different world now. However, Delta is one of the very few airlines that will still allow a free carry on item plus a personal item. So kudos to Delta! As with all other airlines, Delta has cut back on their meal service. Food is available for purchase but don't expect a free meal on board. I had a 6.5 hr flight and all we got was your choice of Cheezits, pretzels or cookies, and a beverage. We could have purchased a cold, probably not so good sandwich for $15 but no thanks! Best to eat before boarding or bring your own food into the plane. Please don't bring stinky food onto the plane....everyone will thank you! lol All in all, (even though services have been cut), hospitality and customer service is still pretty great! Kudos to Delta's friendly, professional and courteous staff!

Had an unusual (for us) situation occur, so instead of putting it on reddit, documenting it here…read more My wife and I regularly fly Delta roundtrip from LAX to SEA to visit our daughter/son-in-law, so probably have flown this flight leg over 10 times in the past 3 years or so. We were heading back on a 17:30 flight, but needed to check out of our airbnb by 11, so ended up at the airport quite early (like more than 5 hours early). Delta allows one to check their bags up to 6 hours earlier than departure time, and since we now had wine that we needed to bring back, needed to check two bags. Everything went fine, and the agent gave us the receipts. Later I noticed that the our flight number was not on the tags, but the notifications on the Delta App said it was checked in for the right flight. I then got a notification 45 minutes later stating that our bags were now on the plane. My first (incorrect) thought was, "Wow, our plane got here real early.". But then I realized that it was a different flight number, and they were going to send the bags on a much earlier flight. Since I had time before my flight (and I don't mind walking), decided to see if I could get some help to get the bag pulled as soon it entered the carousel at LAX (vs having it spin around for 1 hour before being picked up). I figured I would get some help since the situation was caused by somebody at Delta doing something incorrect, in the first place. Initially went to the Delta Lounge to see if the service agent inside could help me. Since I was still well outside the 3 hour access period, was told (nicely) by the entry agent to go to Concourse B to get help from an agent. Once I got there, noticed there were two agents on duty with no queue. Karen pleasantly asked me how she could help, and then proceeded to do the opposite. Once I explained my problem, her response was 'it happens sometimes', and that unclaimed bags would be picked up for storage and I could pick it up later at the office. I told her that I didn't like it being unattended where anybody could just pick it up and go, and instead if Delta baggage from LAX could grab it as soon as it came out (I know this is possible). She sighed and then started to type away for 5 minutes, mumbling that she would look for the phone number for the LAX baggage office. I wasn't sure if she was going to just give me the number for me to call, or she would do it herself...but it never got that far. She just said that her computer wasn't cooperating, and that I could use the bank of landline phones to call Delta customer service to get the number. The bad part of me wanted to tell the next person in line, 'she won't be much help' while pointing to Karen and walking away, but thought better of it. I then walked back to the Delta lounge, told the entry agent that Karen wasn't very helpful, and asked nicely if I could talk to an agent in the lounge. She agreed (but warned me that I needed to leave as soon as I was done) and directed me to Susan. I explained my problem, and she proceeded to confidently tell me that I could pick up my bags at the LAX baggage office. After two iterations of this, I told her that 'she wasn't listening to me'...which finally got her attention. I requested if she could call the LAX office, and she said that she could try, but often times, they don't pick up the phone. And she told me if the baggage was stolen, I could always file a claim. I still asked her to try to call, and she said she would. When it became clear that she wouldn't do it at that moment, there was nothing more for me to do but to leave. I did later get a notification on the Delta App that my bags had arrived at the carousel, being one of the first bags out. It was then a full 90 minutes later when I got a notification saying that it had been picked up by the Delta baggage office...so thinking there was no call. As we were boarding our flight, got an email saying that our baggage needed to be picked up at the baggage office, since it had arrived early. When we got to LAX (almost 2 hours late because of delays), the bags were waiting for us just like Delta said it would. Learned (again) that sometimes trying to be proactive about solving a possible edge-case problem, requires the people who can help to agree that 1) it's a problem and 2) they should spend the effort to help the customer solve it. On this day, the LAX/SEA Delta employees and I didn't agree on either.

Picked up my XXL puppy from the airport late night, gave him food, water, and a run; got him to the…read moreairport the next morning on a short turn around. Great service and communication!

Simply amazing. Easy to communicate with, prompt responses, flexible with the ever changing plans…read morethat come with flying a pet to Hawaii for a move. I'm so incredibly grateful for the services they provide from picking up, housing and then returning my pet to continue her journey. Thank you!!! Highly recommend!

I needed assistance and decided to call this business at 18337089019 The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

I reached out to this business at 18556689025 for assistance. The call was answered in a timely…read moremanner, and the first representative was helpful. Although I was transferred once, the second representative was knowledgeable and provided the information I needed. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

Much improved terminal, but frankly too much stuffed into too small a space. I suppose they did…read morethe best they could with the real estate they had, but with two sets of escalators, the exit for international flights, and the new security checkpoint converging in one location, they've set themselves up for too many people converging on one spot in too little square footage. All that said, the renovations came out great, so the aesthetic is nice. Just not sure this is a long term solution. Come prepared to stand amongst the considerable crowds!

Seems as though not too many people I know have had to go to the S gates. I've only done so three…read moretimes after about 20+ layovers in SEA over the last couple years. It can take a few trains to get there, depending on where you are. You still have the ability to get some snack, use the restroom and such, but make sure you have what you need before getting on all the way to the terminal, because it takes a little longer to get there. It's a little ratty and seems a bit run down. Mostly standing room, like most terminals anymore, unfortunately.