We were visiting from out of state and our truck had engine issues. We brought the truck directly to Crest. We were lucky enough to deal with Mark, the service manager. He was fantastic, as was everyone on his service team. He had a jam packed day but still fit us in, diagnosed the problem, and fixed the problem. We were on our way in no time and we really appreciate everything that did to take care of us! read more

Brought my truck to Crest because my brakes were squeaking and I also needed new tires. Mike, the Service Tech who took my call asked if I needed new rotors too. I explain that they were only 6 month old but he side I better check they weren't grinded down previously. I gave the rotors a look and sure enough they looked almost new so I informed Mike, "No I do not need rotors." A few days later I dropped my truck off for a service, on the key drop box envelope I filled in my contact info and for the service needed I wrote, " tires and brake pads." On the day of the service, the business day was coming to an end and I had yet to receive a call. I called Crest and got to speak to Mike again. It sounded like my truck had been done for a while but I'm not sure why they didn't call first. Mike asked if I was "ready for the price" and suggested I take a seat. I was charged over $1,600 for parts and labor. New rotors were installed and when I asked Mike why did that happen he first said it was policy to replace rotors when they do pads. I then reminded him of our conversation and that I asked not to replace the rotors and the story changed to the rotors failed inspection from his mechanic. He put me on hold do that he could take a look at the rotors that were removed, when he came back he said, "yep there is a bump." He then told me not to worry because I now have GM rotors and they are better. I felt scammed and taken advantage of. I asked for compensation and he offered nothing. I have been going to this shop on and off for about 7+ years, I reminded him that I am military and he did give me 10% off, I also asked for my old rotor back because I paid for them and did technically own them. Mike put them in the bed of my truck. Given we were so close to the end of the business day I wasn't able to get to the shop before they closed and my brother offered to pick up my truck. I asked him to take a look at the "old" rotors when he got there. When my brother saw the rotors he was shocked and asked to speak to management. He spoke with Dean the service manager and told him that his company was ripping me off and the rotors that were removed were 90-95% GOOD. Dean agreed with my brothers analysis of the rotor but still offered no compensation. That evening when I saw the "old" rotors, I too was shocked. The next day I called to speak with management and spoke with Dean. He also told me that the rotors that were removed were in good shap and didn't need to be replaced but, "don't worry now you have GM rotors." He then proceeded to ask why did I get new brake pads? Wait...What?!??!! I told Dean the brakes were squeaking and he said I was wrong to ask for new pads and should have asked for a diagnostic. I then explained I was extremely disappointed in the customer service of him, Mike and their mechanic. As a customer I would like to have been able to trust in there service provided but instead I had rotors replaced which I did not ask for and pads replaced that I did not need for a total of over $640 in parts and labor that was never needed! Now because I was upset about the rotors, I forgot to look at the tire. I had ordered Fortitude HT tires but on my truck were Territory AT. My black rims were covered in a white lub that was now hardened onto all four tires and I was missing a valve cap. I called to talk to Dean again about the tires and left a message, he never called back. I am extremely disappointed in the lack of customer service provided by Crest. I feel scammed and ripped off. I can ensure you they will never have my business again. read more

Had a wonderful experience at Crest during the car buying process. Matt P. was great to work with, he went above and beyond to help meet all my needs and would recommend him to anyone shopping for a car. read more

Amazing customer service from start to finish. Ask for Allan, sales and Jesse, financing for help. We were going to drive to Idaho for what we thought was a great deal and they were able to match it. Everything went very smooth. Ended up buying a 2018 Ram 2500 and because he made the mistake of bringing me with him, a Fiat 124 Spider!!! Great day for both of us. read more

The worst-Crest hired Intelligent Automotive Marketing to sell cars. Made a deal on a jeep, they shook my hand. 10 minutes later came back and asked for $1,400 dollars more. Couldn't get out of there fast enough. Had to take a shower after leaving. Bad place. read more

$500 ......down the toilet with this dealerships service dept........ Had them install a new dash in a 2004 avalanche....... only about 70% of the features worked....... and they managed to disconnect both my radio and my exit/entry lights....... their excuse was the new part doesn't have the same features........ they should have told me that before they put the damn thing in.........there is no excuse for leaving my lights and radio unhooked......... I left a message for Jim Moloney General Director - Customer & Relationship Services........ to call me back ....... NEVER HEARD FROM HIM ......PITIFUL read more

I have to say that Ricky from the service Dept and his mechanic turned my nightmare into the best possible outcome! My family and I were up from MA to enjoy the 4th of July week up in Madison when our 2019 Chevy Silverado blew an oil cooler hose and leaked all the motor oil out. We first got the truck towed to Albany Service Center where they recommended we send the truck to Crest where we were still under warranty. We got the truck in on Wednesday noon time and Ricky got the hoses ordered right away and was able to accommodate our repair on Friday. With three young children and living 200 miles away, it was an enormous relief to be able to get our vehicle back in time for our trip home the following morning. The truck is back to purring like a kitten and I am forever grateful for the quick response and attention provided by the mechanic who did the work. Such great people over there, thank you for saving our trip!! read more

Mike can't take a hint. I went here with a friend for their sweepstakes. Mike kept turning the pitch back to me and ignoring my requests to stop. Typical high pressure sales pitch. read more

My 2014 Jeep Grand Cherokee had to be towed to this dealer as the transmission failed. It took two weeks to get the part to "fix' the car.